light blue

yellow
dark blue
blue
light blue
green
red
When Auto dispatch failed
assigning the driver
with in 5-10 min
>30 min
>1 hr
Changes
New booking page
making call
driver at point
given to operator
15min prior to the pick up time it will turn to this color
driver at point
doing the trip/ completed
driver is assigned
if the driver is not assigned before 1 hr then the booking from white will turn to red
When Auto dispatch failed
this case happens only when the pick up is at the hot area like jp nagar, BSK, BTM
when the pick up is for outskirt / extreme where the cab availability in urgency is less, during that time the dispatcher will check with the operator to confirm the assignment
the assignment is not activated or not considered
dispatchers are not used to the new page because in the new booking page only the bookings for 3 hrs are showing but rest are not showing but agents need to do a long process to access the advance bookings and also for rare vehicles they can assign it much before to avoid gthe cancellation
they are manually entering the phone number we can automate it as agents doing for the feedback
when the pick up is for outskirt / extreme where the cab availability in urgency is less, during that time the dispatcher will check with the operator to confirm the assignment
dispatchers are not used to the new page because in the new booking page only the bookings for 3 hrs are showing but rest are not showing but agents need to do a long process to access the advance bookings and also for rare vehicles they can assign it much before to avoid gthe cancellation
dispatchers are not used to the new page because in the new booking page only the bookings for 3 hrs are showing but rest are not showing but agents need to do a long process to access the advance bookings and also for rare vehicles they can assign it much before to avoid gthe cancellation