QC Check List

BEFORE STARTING TO DO QUALITY CONTROL:

Initial QC
Go to Action list # 33. Initial QC if booking do not have it yet!
Check if flight has a short or long connection time of regional flights
Short: 45 minutes or less
Long: up 14 hours
Short Connection time; Send an email to pax using the Reusable Paragraphs ED-FF QC short connection flight
Long Connection time: close your tag of qc with it

- Flights
- Flights, check hotel check in dates and the arriving time of the regional flight. We have two reasons for this. First reason is to check
if passenger has a reservation in the arriving date. Second reason is to request early check in at hotels if flight arrive too early.
(Check with Mike if we do not have a room for the first night)
When we have a very early arrival Like 03:00, 04:00, at 06:00 AM. Open a Hotel - Cancel / Changes
Example: Please offer one night due to very early arrival, thanks
Example: Booking 657463
When booking shows you have booked one night before the arrival date in the booking process.
Email to pax to make sure if they are aware that an extra night was booked to guarantee the room upon early arrival

Example:
Thank you for booking with Tripmasters
Dear Ryan,
Please note your arrival flight in Rome is at 05.00am on July 19th. We will like to know if you are aware that an extra night has been
booked for July 18th, as the hotel will not allow an early check in at that time.
Best Regards,
Tripmasters

Hotel
-Trains
- Check for train schedules. We need to check on train departing and arriving times and then check if the hotel check-in date is
correct.to avoid no hotel for customers Check if train and hotels have the same date. (Check with Mike if we do not have a room for
the first night)
- Check train station and hotel locations. How far they are (specially on Rome Tiburtina-Termini) Pax usually select hotels near train
station but end up having to go to the other station. If hotel is 30 minutes away from the train station, we will contact passenger by
email asking them to contact our customer service if they wish to change hotel location. Very important to check hotel area and
train station area in Rome. Send passenger an email only if hotel is refundable
Email:
Thank you for booking with TripMasters Europe Division
We are contacting you regarding the distance between your hotel Sydney House Chelsea and train Station London St Pancras.
Please note that the hotel location is 30 minutes away from the train station.
If you wish to amend this, please contact our customer service team at 1-800-430-0484, whom will be glad to give you alternate
options. Or check on our site some others options and reply back to us.
Sincerely,
EuropeanDestinations a division of Tripmasters
MV

-Hotel properties
- When client or agent books a room in an annex hotel. Client does not realize that they are booking at another property. Even
though its next or 100 meters, it usually does not have a reception or help desk. ( Open a call return tag: Please explain passenger
that they booked an annex room, this room will not be in the main building, please offer room at main hotel or new hotel)ii - We are
having problems with double rooms that are being booked for 2 adults and a child. Hotel wants to charge us as a triple room. (Open
a customer request: Please request a rollaway bed for the child)
- When a bookings has three adult passengers and the room type is a double. (Open a Hotel Change/ Cancel Tag: Please check,
double room with triple occupancy, thanks)
- Make sure for multi rooms that all of them have same amenities and room types including breakfast etc Contact agent in charge of
the booking and let them know, If not agent is in charge of the reservation we will open a cancel change tag .
- Open a tag of ED HTL - QC Customer Request - ED/WA
When you have two or more rooms in the same hotel ( booking with 3 o more passengers)
Please advise our vendor that the separate rooms on each hotel are traveling together, thanks
Example:
Prague, CZ 2 pax Ibis Praha Mala Strana Bed And Breakfast
Prague, CZ 2 pax Ibis Praha Mala Strana Bed And Breakfast

Tour Packages
- Check if we have a hotel post stay, if we have a hotel after or before the tour package begins the supplier won't provide the
transfer for that day. This happens only with Kompas and Neon
Tours. Contact Mike when you see this.
- Conflict between the flight arrival and the first activity of the tour package. Client may lose some activities and ask for a refund.
Check the arrival time to the first city, make sure that passenger will not lose the welcome dinner, If passenger arrives late make
sure we request a dinner for them. Open a log so the person in charge of TPK makes sure to include this in the original confirmation
request, we can also open a tag ED TPK - Special requests with this information.
- If the booking has no air, we will send an email requesting the flight information to passenger.

Car Rental
We have a report that runs bookings with car rentals that have 4 or more passengers but will be nice to know as soon as the
bookings come in. Make a log stating the following: Please check car type, 4 passengers in the reservation.
Check pick up times and drop off according to trains.We need to check on train service and rental car service. For the train service
we will make a log that states the pick up time of the rental car. For the rental car service we will log the approximate arrival time of
the train, if not if it is a afternoon or morning arrival. Reminder log for train and rental car line. Example Train: Pick up time for car
rental is 09:00 am. Example Rental Car 1: Train default arrival is afternoon. Example Rental Car 2: Train arrival is at 10::50 am.
Check pick up times and drop off and pick up according to flights arrivals/departures.First scenario pick up time. We need to check if
default pick up time matches with the flight arrival time. Secon scenario check if the drop off matches the departure flight, Male a log
on the rental car service with the flight arrival and the pick up or drop off time. THIS IS ONLY FOR SERVICES THAT HAVE ISSUES
NOT ALL SERVICES. (example 636044 Jun26 service)
- Check if the rental cars service is between countries, but the pickup and drop off is in the same city. The vendor will charge the
passenger extra fees (international fees), we need the vouchers to reflect those fees. Change cancel tag advising that the rental car
is for different countries: Rental car service through more that one country please make sure vouchers reflect any additional charge.
Rental Car through different countries please make sure they will have permission.
- Check If drop off is in one country and pick up in another country. We need to make sure that passenger will have permission to
drive through different countries. Change cancel tag: Rental Car through different countries please make sure they will have
permission.
- Check drop off time according to ferries. Make sure passenger has time between the drop off and the departure of the ferry. Call
Return tag if any issue.

SST
Check if we have SST on the same day a flight arrives.Make a log on the SST service.
Check if there are two SST on the same date.Make a log on the SST service.
Check SST and train schedules.Make a log on the SST service.
Verify if the hotel mentioned for the SST tour is located in the same city shows in hotel property description Example: The hotel is
in Amalfi, Italy but when you go to Show Hotel Property Description of that hotel, it shows you a different city (Maiori, Italy) Check
specifically (Amalfi, Naples, Sorrento, Capri), Please open a tag of ED-SSC-Sightseeing tour cancel/change or advise agent of the
booking

Transfers
-Make sure the car booked by passenger is big enough to hold all passengers + luggage. We need to make sure that all passengers
fit in the car with luggage, once we identify an issue we will log it. Log in transfer: Please check car capacity including luggage.
- Check airport and transfer description. Check if arrival airport and transfer description coincide, example: Airport is Fiumicino but
transfer is in Ciampino. Make a cancel change tag for FF to work on.
- Venice Private Transfer:
Just in cases where the departure flight is very early like 4:30 am, 5:30 am at 06:30 am.
We need to send an email to the passenger offering them a private transfer, please see below the email we need to use in this
cases;
*******************************************************
Dear Paul Rudd,
Thank you for booking with TripMasters - Europe!
We have noticed that your regional flight from Venice departs very early. Therefore we would kindly like to offer you a private transfer to the
airport to avoid any transfer delays. Remember Venice is surrounded by water so local transfers may be limited during these hours.
If you wish to add this, please contact our customer service team at 1-800-430-0484, and they will be glad to assist you.
Alternatively, visit our site in order to see all the options available to you, and kindly reply back to us.
Best Regards,
TripMasters
www.TripMasters.com
Lack transportation between cities

We need to make sure that passenger have transportation in all cities,

Example: Flight, Train, Car Rental, Transfer, or Ferry
Send an email to the pax and use the Reusable Paragraphs (Lack transportation between cities )
Please specify the name of the cities, if booking has an agent just tag to them.
Hydrofoil
When you see this line in the booking means that there is not a hydrofoil available
Oct 7 Mykonos Island, GR NO HYDROFOIL BOOKED-SEP THRU APRIL ms
Check if pax was noted about this, if not please send the email below.
Example: booking 661517
Dear
Thank you for booking with TripMasters!
Please remember you selected a month where we are not offering the hydrofoils to be booked with us. Would you like us to check
out air pricing for you at this time?
We are not offering these months due to the weather changes causing too many disruptions to normal scheduling, Although the
islands are open, this is the time they start wrapping up their winter season and slowing down on the islands.
If you have any doubts please do not hesitate to contact us.
Best regards,
TripMasters - Europe