frequencies in the Netherlands are usually so high that there is always a train with a planned

arrival time around the desired arrival time. When trains run so often that there will always be a
train soon, passengers will stop using the timetable. Such a high frequency can also have other
implications. For example, the operator may decide to communicate that there will be a train
every 5 minutes. Furthermore, passenger connections do not have to be taken into account
anymore in timetabling. • Travel information The accessibility of public transport partially
depends on the travel information provided to the public. When a potential passenger is not
able to acquire departure and arrival times, he may decide to use his car. Therefore, pre-trip
travel information is not only available at stations, but also accessible in several other ways.
Examples of sources of pre-trip information at home are a timetable booklet, the internet, and a
telephone-service. At the station, information can be acquired at the ticket counters, from the
departure tables, from large automatic displays with the oncoming departures, from displays at
platforms with the first departing train from that platform, and from automatic signs on the
trains. Note that some of the described devices are also used for real-time travel information, as
is explained below. • Information in case of delays Especially in case of delays, information to
travelers is important, both to inform the passengers about the delays or cancelations and to
inform them about alternative travel options. Information should be available at home, at the
station and in the train. Furthermore it always has to be up-to-date, and cover all traveling
options. In the Netherlands, limited real-time information is available via internet. At stations
several types of displays are used to inform the passengers about delays and changes in
departure platforms. Furthermore, service personnel keeps the passengers informed. • Seating
probability A comfortable journey increases the attractiveness of the train. Especially for long
trips it is important that all passengers can be seated. A seating guarantee can only be given
with a seat reservation system. • Safety The safety of a train trip has two main aspects: the
safety of the railway system with respect to accidents, and the social safety at stations and in
trains. • Cleanliness Clean trains and stations increase the traveling pleasure and comfort. A
clean environment also increases the feeling of safety.