Manchester Metropolitan University

Residential Customer Services Advisor

Salary: Grade 2: 15,054 - 16,252
pro-rata (to 35 hours) + night allowance of 3,653 pro rata for night shifts

The University of Manchester are currently recruiting a Residential Customer Services Advisor to provide an excellent
student residential experience by developing a student-led approach to community and welfare, supported by best in
sector security, welfare and facilities management.

The duties of the job include:

To act as the first point of contact within the hall, to receive residents in a welcoming and helpful
manner
To receive, record and pass on messages to relevant staff, providing a clear handover between shifts.
To make appointments for enquirers and others with relevant members of the Residential Services
Team.
To receive and record the delivery of post and parcels.
To control the security and issuing of keys / swipes for rooms, ensuring that proedures for recording
the whereabouts of all keys are followed.
To provide general administrative support as required.
To prepare and input data into relevant record systems.
To place orders and raise requesitions for a range of supplies and equipment, which includes
stationery.
To receive and reciept all deliveries to Halls.
To accurately record student behaviour and visitor logs.
To keep the reception area and relevant surrounding areas clean and tidy at all times.

We would like to hear from you if you have/are:

Experience within a similar role
The ability to understand and follow both verbal and written instruction and procedures and to
communicate clearly in the English language
The ability to work under own initiative and as a member of a team.
The ability to keep accurate manual and computer based records.
The ability to carry out duties as outlined in the Job Description which include bending, walking,
pushing, lifting, climbing stairs, and handling equipment
A level of education equivalent to 5 passes at GCSE (Grades A C including English and Maths)
Willing to cover overtime



For details on how to apply please email info@theworksmanchester.co.uk or call into one of
our centres (Moss Side or West Gorton)

CLOSING DATE 4PM ON FRIDAY 5
TH
SEPTEMBER 2014