You will move to a new city for work. You know some people who live there.

Ask them for help finding accommodation

Tell them where you would like to live
Tell them the type of place you are looking for
Dear Sir,
I wanted to let you know that I am coming to live in (city) and I would like to ask if
you can help me with a few things before I arrive and start my new job.
Do you think you could give me a hand finding somewhere to live? Ideally I would
like to live close to where I am going to be working, or in the downtown district. If
possible I would like to be near some shops, like a supermarket and a DD rental
place. !s I really love sports it would be great to be near a park too.
I"m not too worried about the place itself. #bviously I will be looking for a flat, rather
than a house, as it is just going to be me and I won"t be able to afford too much. $o, a
place with one bedroom is fine, but I would like to have a private bathroom (not
shared), a kitchen and some kind of living room. It doesn"t matter if the kitchen is
small, but it would nice to have one. I would prefer to live somewhere new, so
anything in a modern apartment block would be great.
%hanks
Your car is hired from a company and while you are driving on holiday, you have
a small accident. You will have to write a report to the company to explain it.
You need to explain the following:
. !hen and where you hired it"
#. Descri$e how the accident happened"
%. !hat kind of action did you take after the accident"
Dear Sir,
I am a recent customer of your rental company having I rented a car from your
downtown outlet in Detroit. %he car hired was an economy model vehicle which I
rented from &arch '(st to the present. I would like to commend your company on
their professionalism and the service offered, and as such I am sure you will handle
my incident with these )ualities.
*nfortunately, I had an unavoidable accident involving the aforementioned vehicle
and another party. %he accident was caused by the other car failing to stop at the red
light of the intersection I was passing through, and as such the second party collided
into the driver+s side of my automobile. %he police were informed in situ, whereupon
they recorded information regarding the accident and the other driver"s insurance
details.
%he police established the other driver+s responsibility for the accident, and the second
party+s insurance company has been informed. I would like to re)uest that a
replacement vehicle be offered while my current vehicle is incapacitated. #nce again,
I would like to commend your company+s professional attitude.
,ours sincerely
You cannot go to a company where you got an offer. !rite a letter to the &'
supervisor to
. (xplain the reason why you decline the offer
#. (xpress you gratitude
%. (xplain you like your current )o$ very much.
,ou should write at least (-. words.
,ou do *+T need to write your own address. /egin your letter as follows0
Dear Sir,
I was a potential employee to whom you made a job offer. I would like to e1tend my
thanks for such an offer, especially at such a company as yours. It is, however, with
deepest regret that I must decline your generous invitation and apologi2e for any
inconvenience I may have caused.
I appreciate immensely the interview organi2ed by your company and the e1tensive
effort made by all the staff involved. %heir attitude was impressive and highly
commendable. !s such I must pass my sincerest apologies for any difficulties related
to the e1tra work that must have been involved, and the time wasted on your behalf.
!lthough the offer was substantial, it wasn"t enough to encourage me to sever the
bonds with my current employer. During my time at my present company my
superiors supported me and fostered my career. In short, they made me the employee I
am today.
I would like to keep the lines of communication open between our two parties, and
look forward to further correspondence.
,ours sincerely
You had a good meal in a local restaurant with your family. !rite a letter to the
newspaper to tell them a$out it, descri$e the meal you had, and why you think
the restaurant is worth visiting.
,ou should write at least (-. words.
,ou do *+T need to write your own address. /egin your letter as follows0
Dear Sir,
%o the 3ditor,
I am a long standing member of our local community and I am writing a
recommendation to other citi2ens for one of our fine neighbourhood dining
establishments4 %he 5one $tar 6af7.
%here were many impressive attributes which struck me upon my entrance, such as
the d7cor and ambience. I particularly enjoyed the laidback attitude of the place. /ut
for my mind it was the service along with the si2e and )uality of the portions that was
most memorable.
%he service was professional yet intimate, and along with the sheer )uantity of the
dishes served, motivated me to pass on my recommendation. I enjoyed a steak of
mammoth proportions and a giant fresh, crisp salad accompanied by a selection of
appropriately selected seasonal vegetables. %he piece de resistance, however, was the
rich /lack 8orest gateau served as dessert 9and all for a reasonable price.
I hope after reading this, potential customers will fre)uent this diner 9 /on appetite.
,ou should spend about '. minutes on this task.
!rite a letter to complain a$out a situation in which some adolescents let their
dogs run wildly causing dangerous.
Dear $ir:&adam,
I am writing to draw your attention to a situation that has been developing in my
neighbourhood.
;ecently, I have witnessed many dogs on the loose in the neighbourhood.
%he dogs, which are fierce looking and not mu22led, are given license to run around
the neighbourhood. %hey are intimidating, especially to children and the elderly. I am
afraid that it"s just a matter of time before someone gets seriously injured.
%he owners of these dogs, a bunch of adolescents, seem to be unaware of the dangers
of letting their pets off the leash and have adopted a nonchalant attitude. %he
teenagers have been asked by numerous locals to keep the dogs under control but all
re)uests have been ignored and the situation has not improved. I therefore believe that
immediate action must be taken and I ask that you investigate the matter and take
appropriate action as soon as possible to prevent the occurrence of injury and serious
bodily harm.
You ordered a new che,ue $ook from your $ank two weeks ago $ut you have
received nothing. !rite a letter to the manager complaining a$out the $ad
service. Say when and how you ordered the che,ue $ook. Ask how much longer
you will have to wait and ask the manager what action he will take over this
matter.
Dear $ir,
I am writing to complain about the service that I have received at your bank. %wo
weeks ago I ordered a che)ue book by filling out the appropriate form when I visited
the bank but since then I have not received the che)ue book and I have received no
other correspondence from the bank. It is )uite urgent for me as I have )uite a few
bills that I need to pay that can only be paid by che)ue.
<lease write to me as soon as possible and let me know how much longer I will have
to wait for my che)ue book and please e1plain why I have had to wait so long. I
would also like to know what action you are going to take regarding this bad service.
I have been a customer of your bank now for fifteen years and this is the first time I
have had to complain. It is very disappointing.
I look forward to hearing from you soon.
,ours sincerely,
You would like to $uy some electrical goods at a shop in a near$y town.
!rite a letter to the shop and ask if they have the things you want or whether
they will $e a$le to order them. Ask what the prices are and how long they will
$e a$le to hold the goods for you.
Dear $ir,
I am writing to en)uire if you have various electrical goods that I want to buy. I have
tried shops in my own town but they don"t have e1actly what I want.
I want the new $ony DD player, a %echni)ues turntable and a radio with long wave
capability. Do you have these items in stock or, if not, will you be able to order them
soon? I also need to know what price you charge for these items. If you do have these
things, would you be able to hold them for me and for how long? I am free this
weekend and, if you have them, I can come over on $aturday morning to pay you and
pick them up.
<lease write back to me as soon as possible at the above address or call me on my
mobile number (.=>?@ A-= (@>). I look forward to hearing from you soon.
,ours sincerely,
You have $een invited to attend an interview for a place studying a course in a
college. -nfortunately $ecause of a previous appointment you cannot come at the
time they wish. !rite a letter to the admissions tutor and explain your position.
Apologise and offer to come on another day or later the same day. Ask also how
long the interview will $e and whether there will $e any tests during it.
Dear $ir,
%hank you very much for your letter dated (-th &ay inviting me for an interview at
your college on Bednesday 'nd Cune at (.am. I am e1tremely sorry but I am unable
to come to an interview at that time because I have a maths e1am that morning. It
really cannot I miss this e1am but of course I really wish to attend the interview with
you. Is it possible that I could come to the interview the same day but in the
afternoon? 8ailing that, I would be able to come the ne1t day or any day after.
I would also like to ask some things about the interview. I would like to know how
long it will last and also whether I will be re)uired to do any tests during it.
#nce again I apologise for not being able to attend the interview at the time that you
wanted and I hope I will be able to meet with you at another time.
I look forward to hearing from you soon.
,ours sincerely,
Cames Balker
A friend of yours is going on holiday soon and has asked you to recommend a
destination. !rite a letter to your friend and recommend a good place for a
holiday that you have visited $efore. Say where you went, where you stayed,
what you can do there and what the food was like.
Dear $arah,
%hanks for your letter. I"m glad you and the family are well. $o, you"re thinking of
going on holiday in the *D. Bell I can certainly recommend one destination for you. I
went one year to a place called 5ochinvar in the north west of $cotland. It"s )uite a
long trip to get there as it"s only about thirty miles from the north coast but it"s worth
it.
%here are only a few places to stay. %here are two hotels, the Dirkaig and the !ssent
in the centre of town, and a campsite just outside town. Be stayed at the Dirkaig
Eotel but I know you and your family are keen campers so you might prefer the
camping option.
%here is a lot to do but it"s a bit dependent on the weather. %here"s a beautiful beach, a
golf course, the fishing is e1cellent and there are fantastic hills nearby for walking in
ama2ing scenery. If it"s wet there"s a small cinema in town but that"s about all. %ake
some board gamesF
%he food is typical /ritish in the hotels but some of the $cottish specialities are
fantastic. If you"re camping though, food will be up to youF
!nyway, I"ve got to go out now and pick up the kids. Brite again if you need any
more information.
;egards,
You have )ust spent a weekend at a friend.s house. !hen you returned home, you
discovered you have left a coat containing some $elongings in his house.
!rite a letter to your friend telling him that you left the coat. Tell him what the
coat looks like, where you think you left it and what was inside it. /ake some
suggestions a$out how to get it $ack.
Dear Cohn,
I"m back at home now after that great weekend at your house. %hanks very much for
putting me up. I hope you"ll be able to come and stay with me some time soon as
well.
*nfortunately I left my new coat at your house. Do you remember the dark brown one
that I wore when we went walking on $aturday afternoon? It is a Gew 5ook coat that
goes down to midHthigh level. It has a black collar, dark brown buttons and large
pockets on both sides. I think I left it on the hooks behind your front door. Do you
remember we hung up our coats there when we got back from our walk?
It"s )uite important for me as I have my wallet in the inside breast pocket and my
diary in the right outside pocket. I have a friend who is driving through your town on
%hursday and he will be )uite near your office. 6ould he please collect it from there? I
have given him your office phone number and he will call you on %hursday morning.
Iive me a call if this is not possible.
!nyway, thanks again for a great weekend and I hope to see you soon.
;egards,
<hillip
You live in a room in college which you share with another student. You find it
very difficult to work there $ecause he or she always has friends visiting. They
have parties in the room and sometimes $orrow your things without asking you.
!rite a letter to the Accommodation +fficer at the college and ask for a new
room next term. You would prefer a single room. (xplain your reasons.
!ccommodation #fficer
(>, Dings ;oad
3dinburgh
Dear $ir, and Dear 5acking
I am writing you to e1press my dissatisfaction with my roomHmate and re)uest for
another accommodation ne1t term.
&y main problem is that I cannot study in my room because my roomHmate always
has friends visiting. Ee also has parties, which usually ends early in the morning,
several times a week. 8urthermore he often borrows my things without asking me.
I cannot accept this situation any layer. 3specially because I have very important
e1ams ne1t term and I really must study hard. %his is why I would be very grateful if I
could have another room ne1t term. It would be most convenient for me not having to
share my room with somebody else.
I am looking forward to hear from you soon.
,ours faithfully,
Cohns
You have just spent a weekend staying at the Lilo Hotel in Adelaide.
When you get home you find that you have left a bag at the hotel.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Mr. Simpson,
I stayed in your hotel on the 23rd and 24th of October. I was in Room !3. "hen
I arri#ed home, I disco#ered that I had left one of my ba$s at the hotel. %ould
you please chec& your 'ost and (ound Department and see if my ba$ is there)
*he ba$ is small blac& leather, document case with a narrow strap. Inside the
ba$, you will find se#eral business cards, a fountain pen, a small address boo&,
three copies of a business proposal and a sil#er poc&et calculator. *hese thin$s
are not #ery #aluable in money terms, but they ha#e a lot of personal #alue.
I would appreciate it if you could contact me as soon as possible, particularly
since I need the proposals for a presentation this wee&. If you could send the ba$
to me by courier ser#ice, I would be most $rateful. I ha#e arran$ed to pay for the
ser#ice.
*han& you for your help.
+ours sincerely,
Michael ,ohnson
You are writing your first letter to a pen pal. "es#ribe your previous
studies and work e$perien#e% your #urrent a#tivities% hobbies and
interests.
&ell your pen pal that you will be visiting him'her.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Monica,
-i. My name is ,ane /han$, and I obtained your name and address from 0en 0als
International. I am #ery $lad to ha#e this chance to write to you and become pen
pals.
'et me first introduce myself. I1m currently wor&in$ as a computer pro$rammer in
a lar$e multi2national company. I $raduated from *sin$hai 3ni#ersity with a
4achelor1s de$ree in computer science in ,uly 566. "hile I en7oy my current 7ob,
I1m interested in pursuin$ a Master1s de$ree, and hope to be$in $raduate studies
ne8t September. My hobbies include listenin$ to pop music 9especially 32:,
playin$ the piano and erhu 9 a %hinese instrument:, and playin$ tennis. I1m also
#ery interested in tra#ellin$, and ha#e #isited e#ery pro#ince in %hinese at least
once.
*his summer, I will be tra#ellin$ with my mother to %alifornia. She will be
attendin$ a history conference at the 3ni#ersity of %alifornia24er&eley, and I ha#e
7ust recei#ed permission to $o with her. "e will stay in %alifornia for a total of 2
wee&s ; from <u$ust 2nd to 5th, 5666. If you are free, I would be #ery happy to
meet you in person. 0erhaps we could spend a day or two to$ether.
"ell, let me finish here. I am already ea$erly awaitin$ your reply to this first
letter. 0lease tell me all about yourself and your interests. I hope that we can
become $ood friends.
+ours truly,
Michael
(ne of your friends wants to apply for a job involving working with
foreign teenagers. Write a letter of re#ommendation for him'her.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Sir or Madam,
I ha#e learned from your newspaper ad#ertisement that your centre is or$ani=in$
an international summer camp for o#erseas teena$ers, and you are loo&in$ for a
bilin$ual assistant tutor to wor& with the children. I am writin$ to you to
recommend one of my best friends, -elen "an$, for this post.
-elen used to be my classmate at 4ei7in$ >ormal 3ni#ersity, where she was
already a #ery acti#e or$ani=er and participant in e8tracurricular acti#ities. "ith
her outstandin$ leadership s&ills and cheerful personality, she was elected
chairperson of the Student 3nion se#eral times.
4usy as she was, she passed the %olle$e ?n$lish *est 4and Si8 and completed her
ma7or ; teena$e psycholo$y ; with an e8cellent school record. 3pon $raduation
she was assi$ned to be a teacher in an international hi$h school in 4ei7in$, where
she has been teachin$ bilin$ual lessons for fi#e years. "hat1s more, she lo#es her
7ob and en7oys wor&in$ with children. *his has won her $reat popularity amon$
her students.
*herefore, I do not hesitate to recommend her as an ideal candidate for the post
you ad#ertised. I am sure you will ma&e a wise decision in hirin$ her.
Sincerely yours,
@ictor 'i
You want to apply for the following job. Write a letter to )r. )oore
des#ribing your previous e$perien#e and e$plaining why you would be
suitable for the job.
Waiter'waitress re*uired for evening work. +ome e$perien#e ne#essary.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Mr. Moore,
ReA "aitress position
I am writin$ to e8press my interest in your recently ad#ertised position for a
waitress. ?nclosed with this letter is my resume, which further details of my
pre#ious e8perience and Bualifications.
>ot only do my Bualifications and wor& e8perience ma&e me a perfect candidate
for the 7ob, my personality is well suited to wor&in$ as a waitress. I am a #ery
friendly person who can Buic&ly establish rapport with people of all a$es. In my
last waitress 7ob, I had o#er a do=en repeat customers each day. <nd, the fast2
paced en#ironment of waitin$ on tables suits me well, because I thri#e on
wor&in$ under pressure. In fact, my former boss was surprised at both my
incredible stamina and efficiency in dealin$ with customers1 orders.
I would li&e to meet with you at your earliest con#enience, to discuss the
possibility of wor&in$ at your restaurant. I can be reached at 4326234 durin$ the
days and 6242CC after pm.
*han& you for your consideration of my application. I loo& forward to meetin$ you
in the near future.
+ours sincerely,
Martha Scott
You have a friend who is about to enter university% and he wants you to
advise him on whi#h subje#t to spe#iali,e in - history% in whi#h he is very
interested% or #omputer s#ien#e% whi#h offers better job prospe#ts.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear ,ohn,
+ou ha#e as&ed me for my ad#ice concernin$ whether you should study history or
computer science at uni#ersity, and I will try to ma&e some useful su$$estions.
+ou must &eep in mind that, abo#e all, your uni#ersity trainin$ is a preparation for
your future career. *herefore, your first consideration should be to study a sub7ect
which will best eBuip you to earn a li#in$. *here is no doubt that the field of
computers offers far wider 7ob opportunities than history.
4esides, we are now in the a$e of the hi$h2technolo$y re#olution. (or the
foreseeable future, not only will it be necessary for e#eryone to be computer2
literate, it will also be necessary for them to be eBuipped with computer s&ills
merely to earn a li#in$. -istory, I1m afraid, howe#er fascinatin$ it may be, offers
few career prospects.
Of course, you don1t ha#e to de#ote all your time at uni#ersity to studyin$
computers and nothin$ else. On the contrary, I would recommend that you &eep
your readin$ of history in your spare time. *hat way, you will find that your
leisure hours are enriched while you prepare yourself for a worthwhile career in
computers.
+ours sincerely,
,ames
After being involved in an a##ident% you were looked after by another
person. Write a spe#ial letter to e$press your thanks.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear ,ohn,
I am writin$ to e8press my heartfelt $ratitude. I am referrin$ to that unfortunate
accident the other day, when I was &noc&ed off my bi&e by a ta8i. If it had not
been for your timely assistance in $i#in$ me first aid and ta&in$ me to a nearby
hospital, I fear that the conseBuences mi$ht ha#e been much more serious.
*he doctor says that my bro&en le$ is healin$ well, and the bruises and cuts I
suffered will soon be completely better. In addition, the ta8i company has a$reed
to pay my hospital bills. ?#eryone a$rees that it was your Buic&2witted response
in that emer$ency that has lead to this satisfactory outcome.
<lthou$h nowadays many people tal& about the need to be unselfish and to help
others, we see #ery few people practicin$ what they preach. 4ut you showed by
your selfless action that you are an e8ception. If there were more people li&e you,
this world would be a much nicer place. +ours sincerely,
(ne of your pen pals will shortly be visiting your #ity. .or some reasons%
you #an not manage to meet him at the airport on time.Write a letter
asking him to wait for you at the airport and tell him how to identify you.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Mary,
I am #ery much loo&in$ forward to your #isit to my city. ,ust thin&A after all these
years to writin$ to each other, we will finally ha#e the chance to meet. -owe#er, I
re$ret to inform you that I will not be able to meet you at the airport as soon as
you arri#e.
*he reason is that your fli$ht will arri#e early in the mornin$, and the Buic&est
time I can $et to the airport will be about an hour after you land. 0lease wait for
me in the arri#al loun$e. +ou should be able to ha#e brea&fast there while you
wait.
4y the way, as we ha#e ne#er met I must tell you how to reco$ni=e meA I am of
medium hei$ht and ha#e a small moustache. In addition, I will be carryin$ a copy
of the mornin$ newspaper tuc&ed under my left arm.
'oo&in$ forward to our first meetin$.
+ours sincerely,
-arry
Your find that your study load is too heavy. Write a letter to your #ollege
tea#her e$plaining why you need to withdraw from two #ourses. Ask if it
is possible to obtain a refund.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear 0rof. ,ames,
I am writin$ to formally reBuest to withdraw from two coursesA Introduction to
?lementary ?ducation 9?D3!2: and *eachin$ Methods 9?D3 56:
the main reason for reducin$ my course load is that I am findin$ it e8tremely
difficult to mana$e si8 courses. In the be$innin$ of the term, I was perhaps
o#erly optimistic about 7u$$lin$ both my full time studies and my part time 7ob
92! hoursDwee&:. 4ecause I really must wor& part time, I ha#e no other choice
but to decrease my course load. I am plannin$ on ta&in$ the two courses durin$
the summer semester, if they are a#ailable, so that I will be able to complete all
the courses for the de$ree pro$ram by the followin$ year.
I would also li&e to reBuest a tuition refund, and hope I am not too late to recei#e
the full reimbursement. I am sorry for any incon#eniences I ha#e caused by this
chan$e in plans. *his decision was not ta&en li$htly, and I do appreciate the &ind
consideration you ha#e shown to me.
*han& you for your attention to these reBuests. If you ha#e any Buestions, please
feel free to contact me at 2EE26544. I loo& forward to hearin$ from you soon.
Sincerely yours,
,ane %arter
As part of a student so#ial survey proje#t% you are organi,ing a group to
visit a histori#al e$hibition in a small town. Write a letter asking for
information regarding su#h things as the #ontents of the e$hibition% and
the dates of its opening and #losing% and if there are any dis#ounts
available.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Sir,
I am or$ani=in$ a $roup of students to pay a #isit to the historical e8hibition in
your town. *his #isit will be part of our school1s acti#ities to encoura$e the
students to ta&e part in social sur#eys. *herefore, I would be $rateful if you could
supply me with the followin$ information.
(irst of all, what are the dates between which the e8hibition will be held, and
what the daily openin$ hours) Secondly, what is the si=e of the e8hibition, what is
its theme and what ob7ects are on display) *hirdly, are there any other acti#ities
bein$ held in connection with the e8hibition)
I must point out that I hope to brin$ o#er students to the e8hibition. So I would
li&e to inBuire if there is any discount a#ailable on entrance tic&ets for students. If
so, how much is the discount and what is the minimum number of students
necessary to Buality for it)
I loo& forward to your reply.
+ours sincerely,
You live in a room in a #ollege where you share with another student.
You find it very diffi#ult to work there be#ause your roommate always
has friends visiting. He'+he has parties in the room and sometimes
borrows your things without asking you.
Write a letter to the A##ommodation (ffi#er at the #ollege and ask for a
new room ne$t term. You would prefer a single room.
/$plain your reasons.
You should write at least 15 words.
You should spend about ! minutes on this task.
Dear Sir or Madam,
I am writin$ to inform you that I wish to mo#e into a new room ne8t term. I
would prefer a sin$le room, as I find the present sharin$ arran$ement
incon#enient.
I must e8plain that the reason for my dissatisfaction is my roommate1s
inconsiderate beha#iour. (or one thin$, his friends are constantly #isitin$ him, for
another, he re$ularly holds noisy parties. In addition, he sometimes borrows my
thin$s without as&in$ me. In these circumstances, I find it difficult to concentrate
on my studies, and I am fallin$ behind in my assi$nments.
I am sure you will a$ree that the only solution is for me to mo#e into a room of
my own, where I will be free from such distractions. *herefore, I would be
$rateful if you could find a sin$le room for me, preferably not in the same buildin$
but as near to the colle$e campus as possible.
+ours sincerely,
,anice Fennedy
You went to the lo#al hospital0s /mergen#y "epartment with your young
#hild who had severe stoma#h pains. You had to wait for almost four
hours before your daughter was treated by a do#tor and% while you were
waiting% you were #onstantly ignored by the other staff.
Write a letter to the 1egistrar% #omplaining about the servi#e you
re#eived.
You should write at least 15 words.
Allow yourself ! minutes for this task.
You do not need to write your own address.
2egin your letter as follows3 "ear +ir or )adam . . . %
Dear Sir or Madam
I am writin$ to complain about the treatment my dau$hter and I recei#ed when
we #isited the casualty department in your hospital last wee&end.
Durin$ the afternoon, my dau$hter de#eloped se#ere pains in the stomach.
4ecause it was Sunday, my normal doctor was not in his sur$ery, so we went to
the hospital casualty department. "hen we reached the ?nBuiry counter, it was
ob#ious that my dau$hter was unwell as she was screamin$ with pain. -owe#er,
the Receptionist 7ust told us to sit down and wait.
O#er the ne8t four hours, I constantly as&ed how lon$ it would ta&e for a doctor
to see my dau$hter, but the Receptionist was Buite rude and didn1t seem to care
#ery much. ?#entually, we did see a doctor and my little $irl had to under$o tests
to see if she had appendicitis. -owe#er, I was really an$ry because the doctor
said he had not seen anyone for o#er an hour, so the Receptionist wasn1t doin$
her 7ob properly.
I would be $rateful if you could in#esti$ate this terrible ser#ice to ma&e sure it
doesn1t happen a$ain.
+ours faithfully
You have been offered a job% asking you to start ne$t week. You want the
job very mu#h but% be#ause of a previous #ommitment% you want to delay
the start for another two weeks. Write to the )anager% a##epting the job%
but e$plaining your situation and asking for the #hange to
your start date.
You should write at least 15 words.
Allow yourself ! minutes for this task.
You do not need to write your own address.
2egin your letter as follows3 "ear +ir or )adam . . . %
Dear Sir or Madam
I am writin$ to reBuest puttin$ off the 7ob which you ha#e offered. I really want
the 7ob but I ha#e a important pre#ious commitment. So, I cannot start to wor&
ne8t wee&.
I was offered the 7ob yesterday, which wanted me to start ne8t wee&. *han& you
so much for offerin$ the 7ob. I really want to wor& at your company. -owe#er, I
cannot start ne8t wee& because I ha#e a pre#ious commitment which is my
sisterGs weddin$. It is ne8t wee&end, besides. She li#es in Forea and she want me
to prepare her weddin$ with my parents. So I ha#e to $o to Forea ne8t Monday.
<fter the weddin$ I will tra#el a few days with my parents who wanted me to
tra#el because I ha#e li#ed for 4 years far from home. *hat is why I cannot start
the wor& ne8t wee&. I will come bac& to Sydney two wee&s later. I would li&e to
delay the start for another two wee&s. %ould you delay the start date for me)
Once a$ain, than& you #ery much for offerin$ it. I loo& forward to hearin$ from
you as soon as possible.
+ours faithfully
Comment:
This letter shows fluency, and includes some variety in vocabulary and
expressions. However, there is also some repetition and some errors in grammar,
such as the following:
14 %hoice of the type of article when the followin$ word be$ins with a #owel
sound 9line 5:
!4 @erb tense 9line 2:
54 Incorrect lin&a$e 9replace relati#e clause: 9line 3:
64 Incorrect use of #ocabulary 9line H:
54 Missin$ preposition 9line E:
74 "ord order 9line E:
84 Incorrect #ocabulary 9line C:
94 Incorrect time e8pressions 9line C:
:4 <$reementA lin&in$ of Iit1 to related sin$ular noun 9line 5:
A friend you met last year has invited you to visit them in their #ountry.
You have never been there before and need some information before you
leave.Write a letter to your friend. ;n your letter
re*uest advi#e about a gift for his'her family
ask about a#tivities and #lothing
find out about the food
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear Robert,
-i there, I hope youGre en7oyin$ your colle$e year. *han&s #ery much for as&in$
me to come and #isit you in Sin$apore. <s you &now, I ha#enGt tra#elled to <sia
before, so I thou$h IGd write and as& you a few Buestions.
I want to brin$ a present with me and I wondered what would be appropriate.
0erhaps you could let me &now what your mumGs hobbies are and then I could
come up with an idea based on one of them.
<lso, what sort of clothes should I brin$) I &now itGs pretty warm where you li#e
but do I need 7umpers or a coat) what sort of acti#ities are we li&ely to do while
IGm there and should I brin$ thin$s li&e swimmin$ $ear or trainers.
'astly, I hate to be nuisance but I hope you remember that IGm #e$etarian. I do
eat fish and e$$s but I donGt eat red meat and chic&en at all. Is that $oin$ to be a
problem)
'oo& forward to hearin$ from you.
You have re#eived a letter from your bank% asking you to a#knowledge
re#eipt of a new bank #ard. However% the #ard was missing from the
envelope. Write a letter to the bank=s head offi#e. ;n your letter
e$plain why you are writing
e$press #on#ern about the missing #ard
ask them what they intend to do
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear Sir,
I am writin$ to inform you that I recei#ed a letter from my ban& today, which was
supposed to contain my new ban& card. 3nfortunately there was no ban& card
enclosed in the en#elope when I opened it.
I telephoned the ban& to e8plain the problem, but I could not $et throu$h to the
ri$ht department, e#en thou$h I waited on the line for o#er half an hour, which
was e8tremely annoyin$.
In the letter, you as&ed me to ac&nowled$e the receipt of the card, but ob#iously
I cannot do this as I ha#e not recei#ed it. I am now #ery worried because it is a
possibility that my card has $one to another customer or $ot lost. "hat will
happen if somebody has already used the card and and spent my money) "ill the
ban& repay me)
Is it possible for the ban& to cancel this card so nobody else can use it) %ould you
also send me a new card by secure means)
I hope to hear from you soon.
You borrowed an important te$tbook from a #lassmate last term.
You now realise your #lassmate has returned home overseas and you still
have the book. Write a letter to him'her. ;n your letter
apologise fro the mistake
find out how important the book is to him'her
say what you will do
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear +u&i,
I hope you had a safe 7ourney bac& to ,apan, and that your family are all well.
I am writin$ to say that IGm sorry for not $i#in$ you bac& the boo& G?n$lish
Jrammar in 3seG which I borrowed from you last term. +ou lent it to me 7ust
before the e8ams to help me prepare for them, and yesterday I found it under my
bed.
0lease let me &now strai$ht away if you need this boo& for your studies ri$ht now,
or whether you can mana$e without it.
If you really need it, I can post it for you by airmail immediately. If not, do you
mind if I send it by ordinary mail as it Buite hea#y) Or, if you prefer, I can send
seme money instead. 0lease let me &now what you want me to do.
I hope you en7oy the holiday.
You have seen an advertisement for part>time work in a hotel for three
months over the summer. Write a letter to the )anager.
;n your letter
say what e$perien#e you have
ask what the work involves
en*uire about #onditions
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear Sir,
I am writin$ to enBuire about the part2time position as a waiter ad#ertised in
G*he ?#enin$ ?choG on 24th ,une.
I am loo&in$ for wor& in the months of ,uly and <u$ust because my uni#ersity
#acation is then. I ha#e Buite a lot of e8perience in the hotel business, as I was
wor&in$ in a $uesthouse last year. *he 7ob in#ol#ed dealin$ with $uests, and I
#ery much en7oyed it. I can supply references of my pre#ious employer if you
reBuire them.
%ould you please let me &now what this position in#ol#es) <t the $uesthouse, I
wor&ed as a porter and also I did some wor& as a waiter in the restaurant, so I
would be interested in either of these 7obs.
%ould you $i#e me an idea of the wor&in$ hours) I am a#ailable at the wee&ends
as well as durin$ the wee&, and I can wor& any hours. -owe#er, I would prefer
daytime to shifts, if possible. %ould you also tell me about accommodation for
employees and how much you pay)
I would appreciate hearin$ from
you have re#ently been to stay with an old friend for a few days. You
hadn=t seen ea#h other for a long time.
say how you felt about the visit
refer to something enjoyable that you did while staying with
him'her
invite your friend to visit you
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear KK,
IGm writin$ to than& you for a really en7oyable #isit. It was $ood to see you after
so lon$, and to be able to spend some time with you, tal&in$ about old school
friends and teachers.
>ow that IGm bac& home, I &eep thin&in$ about how $ood it was to be somewhere
Buiet and peaceful. I particularly en7oyed our trip to the wildlife sanctuary and
appreciated the opportunity to see so many rare birds and animals. ItGs made me
thin& that I should try and do more to protect them, so IGm ha#in$ a loo& on the
internet to see what sort of or$anisation there are.
0erhaps ne8t time we $et to$ether you could come and #isit me. *here are plenty
of places we can $o and my brother would really li&e to see you. 'et me &now
when you mi$ht be free to come here and we can fi8 somethin$ up.
'oo& forward to hearin$ from you soon.
.or the past year you have been a member of a lo#al #lub. <ow you want
to dis#ontinue your membership.
Write a letter to the #lub se#retary.
;n your letter
state what type of membership you have and how you have paid
for this
give details of how you have benefited from the #lub
e$plain why you want to leave
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear Sir,
In September 2!!3, I 7oined your Sports and Social club as a full2time student
member. Since then I ha#e paid the monthly membership fees by direct debit
from my ban&A >ationwide in Sanderson <#enue, Fin$hill.
I ha#e thorou$hly en7oyed my club membership as it has pro#ided me with useful
opportunities to meet up with other youn$ people and to participate in a number
of social acti#ities. I ha#e also been fortunate enou$h to play in some of the inter2
club tennis tournaments and ha#e ta&en ad#anta$e of the #arious classes
a#ailable such as +o$a and *hai chi.
-owe#er, my studies are now comin$ to an end and as I will shortly be returnin$
to my home country, possibly for $ood, I re$ret that I no lon$er wish to continue
my membership.
I would be $rateful, therefore, if you could confirm in writin$ that the monthly fee
will no lon$er be deducted from my ban& account.
You re#ently stayed in a hotel in a large #ity. &he weather was very
unusual for the time of year and the heating'#ooling system in the hotel
was *uite inade*uate.Write a letter to the manager of the hotel.
;n your letter
give details of what was wrong
e$plain what you had to do to over#ome the problem at the time
say what a#tion you would like the manager to take
You should write at least 15 words.
Allow yourself 15 minutes for this task.
You do <(& need to write your own address.
Dear Sir,
I ha#e 7ust returned home after spendin$ three ni$hts at your hotel in
0addin$ton. *he staff were #ery friendly and the location was e8tremely
con#enient. -owe#er, I feel I must e8press my disappointment about the room.
<s we all &now, 'ondon is e8periencin$ a #ery warm summer this year, with
temperatures around 3! L% last wee&, which is Buite unusual. <s a result, it was
#ery hot in my room on the si8th floor.
4ecause of the e8treme heat in the room, I had to lea#e the windows open all
ni$ht and so it was #ery noisy, as the hotel is on a main road and the traffic ne#er
stops in 'ondon. %onseBuently, I $ot #ery little sleep o#er the three ni$hts.
I thin& it would be a $ood idea to install an airconditionin$ system in the hotel.
*his could also be used as a heatin$ system in the winter and would certainly
ma&e the rooms more comfortable. 0erhaps you would consider $i#in$ me a
discount if I come to your hotel a$ain.
I loo& forward to hearin$ from you.
+ours faithfully
You have re#ently heard that a friend of yours has had some problems as
a result of some unusual weather. Write a letter to your friend.
;n your letter
e$press #on#ern ?i.e. say you are sorry to hear what has
happened4
tell them about a similar e$perien#e that you on#e had
give some advi#e or offer help
You should write at least 9 words.
Allow yourself 15 minutes for this task.
Dear <nna and 'eo,
"e were shoc&ed to hear from 'ara about the storm that hit your city recently
and the dama$e done to your house. -ow awful to come home from your holiday
to find the roof blown off the house.
I understand how you must feel, as we had a similar e8perience a few years a$o
when there was a sudden electrical storm here in Sydney. I came home from
wor& to find that a tree had fallen on top of the house and all the windows were
bro&en. (ortunately the insurance co#ered the cost of the repairs, but it was still
#ery upsettin$.
I suppose you ha#e to thin& positi#ely in situations li&e this and loo& at the
opportunity you ha#e to impro#e your house 2 $i#e it a new loo&. If we can do
anythin$ for you in the holidays, weGd be happy to help.
Drop us a line and let us &now.
4est wishes
You re#ently visited a pla#e that had a strong impa#t on you.
Write a letter to a friend about the pla#e. ;n your letter
e$plain where the pla#e was and how you got there
des#ribe what you saw
offer to take your friend there
Dear Sam,
I ha#e 7ust returned from my holidays in (rance and while we were there we
climbed a mountain called G0erelmanG in the (rench <lps. "e were able to dri#e
half way up the mountain but then the road stopped. So we par&ed, put on our
wal&in$ boots and be$an the lon$ uphill stru$$le.
Despite of the road at the be$innin$, it still too& us a while to complete the climb
but it was well worth the effort. "hen we $ot to the top of the mountain, the #iew
was incredible. I could see ri$ht across the town and the la&e to one side, and on
the other side were the snow2co#ered pea&s of Mont 4lanc. It was simply
breathta&in$.
<s you &now, we often $o to (rance on our holidays and ne8t time we plan a trip,
IGd really li&e to ta&e you there. IGm sure you would lo#e the scenery and as you
en7oy e8ercise, you would be able to ta&e ad#anta$e of all the mountain wal&s.
I hope to hear from you soon.
You re#ently took a part>time job working for a lo#al #ompany. After a
few weeks% you realised there were some problems with the job.
Write a letter to the manager of the #ompany. ;n your letter
e$plain why you took the job
des#ribe the problems that you e$perien#ed
suggest what #ould be done about them
Dear Sir,
I ha#e been a part2time fitness instructor in your $ym for four months. I was
pleased to be offered the 7ob, not only because I need to earn some e8tra money
to co#er my li#in$ e8penses but also because I need some e8perience in fitness
trainin$.
It has been ob#ious to me that people often need help in usin$ the $ym
eBuipment. -owe#er, it seems that the other trainers ha#e not been encoura$e to
offer assistance to club members. I offer as much as I can, but this means that I
am constantly in demand and therefore, wor&in$ harder than anyone else in the
$ym. *his situation seems rather unfair.
"hile I realise that members recei#e initial $ym instruction, I feel that they also
need on$oin$ help with the eBuipment. %ould I su$$est that a letter is sent to
trainers promotin$ this) <fter all, personal attention of this &ind ma&es people
feel #alued and may result in increased membership.
+ours faithfully
A friend has asked you to babysit on +aturday and wants to know how
mu#h you #harge per hour for this. @nfortunately% you already have a
#ommitment this weekend and #annot help. However% you free the
following weekend. Write a letter to your friend e$plaining that you are
not able to help this time% but #ould help later. /$plain also what your fee
for the servi#e is.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do not need to write your own address.
Dear KK 9name of collea$ue:
*han& you for as&in$ me to babysit for you. <s you &now I en7oy loo&in$ after
<nthony and would be happy to help you out. -owe#er, this wee&end I ha#e a
commitment which I cannot brea&.
My parents are comin$ to #isit and I am $oin$ to ta&e them down to the coast as
I ha#e always promised to do. *hey are $ettin$ older so I li&e to spend as much
time with them as possible. <lso, it is my fatherGs birthday and I want to celebrate
with them. I am really sorry that I am not able to help this time, but I am free
ne8t wee&end and I would be $lad to babysit for you then, if you should choose to
$o out for the e#enin$.
My char$e is fifteen dollars per hour until midni$ht and twenty dollars per hour
after that. +ou would need to $i#e me any special instructions you mi$ht ha#e
and, of course, lea#e a phone number in case of emer$ency.
+ours sincerely
You have just rented an unfurnished flat and a friend has told you that
the (pportunity +hop in the shopping #entre has #heap se#ond>hand
furniture.Write to the shop owner des#ribing what you need and asking
whether they have these items and what they #ost.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do not need to write your own address.
Dear SirDMadam
I ha#e 7ust arri#ed from o#erseas and need to ha#e some furniture for my
unfurnished flat. < friend has told me that you ha#e some cheap second2hand
furniture for sale.
0erhaps you can help me. I would li&e a &itchen table, some chairs, a double bed,
as well as a sin$le bed for a #isitor, a cupboard for our clothes, and a boo&case. If
you sell home appliances, I would li&e a microwa#e o#en, a frid$e, *@ set and a
%D player too. *hese must all be clean and the electrical items must be in $ood
wor&in$ condition with a $uarantee of at least three months.
I would be $rateful if you could $i#e me some prices for these items. If you do
not supply electrical $oods, can you recommend another shop which does) <lso,
could you let me &now what you would char$e to deli#er $oods to -i$h Street)
*han& you for your help. I loo& forward to hearin$ from you.
+ours faithfully
You are an international student and have borrowed a book from the
lo#al publi# library. You left the book on a bus and when you #onta#ted
the bus #ompany% they #ould not find it. Write a letter to the librarian
e$plaining the situation and asking what you should do.
You should write at least 15 words.
You should spend about ! minutes on this task.
'ast wee& I borrowed an ?n$lish $rammar boo&, M?n$lish Jrammar ?8ercisesM
from your library to help me impro#e my &nowled$e of ?n$lish. It was e8tremely
useful, so when I went to #isit a friend I too& the boo& with me to show her how
$ood it was.
3nfortunately, when I was on the bus $oin$ home, I fell asleep and missed my
bus stop. I wo&e up at the ne8t stop and rushed forward to the dri#er to as& him
to stop but for$ot to brin$ the boo&. <s a result, the boo& was left on the bus.
"hen I ran$ the bus company the ne8t day, they could not find it and su$$ested
that somebody must ha#e pic&ed it up.
%ould you please let me &now what I ha#e to do now) <s I am an international
student I do not ha#e #ery much money, but of course I will pay for a new copy
of the boo& if this is necessary.
+ours faithfully
You #elebrated your birthday with some friends last week in a
restaurant. ;t was a great su##ess and you and your friends enjoyed the
evening very mu#h. Write a letter to the restaurant to thank them.
)ention the food% servi#e and the atmosphere. Also suggest any
improvements to make things better.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sir,
'ast wee& on Saturday ni$ht some friends and I had dinner in your restaurant to
celebrate my birthday. I am writin$ to than& you for the $reat e#enin$ that we
had.
<ll my friends remar&ed afterwards on the standard of the food and ser#ice that
we recei#ed. <ll the food was #ery tasty and well presented. Our waiter, whose
name was ,ames, was fast and friendly and put with well with our bad 7o&es. *he
restaurant itself was warm and friendly and the atmosphere showed that all the
diners there were en7oyin$ their e#enin$.
I would li&e thou$h to su$$est one impro#ement. One of my friends is a
#e$etarian and he felt that the choice for #e$etarians was little small. If you could
de#elop that, it would be a $reat ad#anta$e to your restaurant.
Once a$ain I would li&e to than& you for my hi$hly en7oyable birthday dinner.
+ours faithfully,
You #elebrated your birthday with some friends last week in a
restaurant. ;t was a great su##ess and you and your friends enjoyed the
evening very mu#h. Write a letter to the restaurant to thank them.
)ention the food% servi#e and the atmosphere. Also suggest any
improvements to make things better.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sir,
'ast wee& on Saturday ni$ht some friends and I had dinner in your restaurant to
celebrate my birthday. I am writin$ to than& you for the $reat e#enin$ that we
had.
<ll my friends remar&ed afterwards on the standard of the food and ser#ice that
we recei#ed. <ll the food was #ery tasty and well presented. Our waiter, whose
name was ,ames, was fast and friendly and put with well with our bad 7o&es. *he
restaurant itself was warm and friendly and the atmosphere showed that all the
diners there were en7oyin$ their e#enin$.
I would li&e thou$h to su$$est one impro#ement. One of my friends is a
#e$etarian and he felt that the choice for #e$etarians was little small. If you could
de#elop that, it would be a $reat ad#anta$e to your restaurant.
Once a$ain I would li&e to than& you for my hi$hly en7oyable birthday dinner.
+ours faithfully,
Last week you were on a flight to London. @nfortunately% when you left
the plane% you left a bag. You did not remember about the bag until you
got to your hotel. Write a letter to the airline. /$plain what has
happened% des#ribe the bag and its #ontents and say what you would like
them to do about it.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sir,
I am writin$ in connection with a ba$ that I left on one of your planes. 'ast wee&
on *uesday 4th May I came to 'ondon on fli$ht <4% from >ew +or&. My seat
number was RH. *he plane arri#ed late at ni$ht and I was tired. <s a result when
I $ot home, I remembered that I had left my ba$ on the plane under the seat in
front of me.
My ba$ is small and made of blac& leather with a =ip openin$ the top. Inside the
ba$ there is a pen, a paperbac& I was readin$, some car &eys and my diary.
*herefore would your lost property department please chec& and see if they ha#e
my ba$ and contact me as soon as possible to let me &now whether they ha#e
found it or not)
+ou can contact me on my mobile telephone number which isA !5EH3 CH3 E3.
*han&in$ you in ad#ance for your help, I loo& forward to hearin$ from you soon.
+ours sincerely,
You have just returned home after living with a family in an /nglish>
speaking #ountry for si$ months. You now realise that you left a small
bag of personal possessions in your room. Write to the family des#ribing
the things you left behind. Ask them to send some are all of them to you.
(ffer to #over the #osts.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Mr. and Mrs. -ooper,
I hope you are all well. *he fli$ht home seemed #ery lon$ but my family all came
to meet me at the air point, which was fantastic. *han& you so much for ha#in$
me 2 I en7oy my time with you #ery much.
I ha#e a fa#our to as&. "hen I $ot home, I realised that I had left a small blac&
handba$ in my bedroom. +ou may recall that I bou$ht myself a new ba$ while I
was in Sydney and IGm pretty sure I put the old one under the bed.
I donGt really need the ba$ but some of the thin$s inside are of sentimental #alue
and I would be #ery $rateful if you could send them to me. *here is a red address
boo&, a small leather wallet with some photos and a sil#er nec&lace. >one of the
other thin$s are important so please donGt worry about them. %ould you please let
me &now how much the posta$e is and I will send you the money to co#er the
cost.
'oo&in$ forward to hearin$ from you soon. *han& you once a$ain for your help.
'o#e to all the family.
You are unhappy about a plan to make your lo#al airport bigger and
in#rease the number of flights. You live near the airport.
Write a letter to your lo#al newspaper. ;n your letter3
A e$plain where you live
A des#ribe the problem
A give reasons why you do not want this development.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear SirDMadam,
I am writin$ with re$ard to the article in your newspaper dated Eth September.
My house is situated within 2! minutes wal& of the airport. 0lease allow me to
point out the problems which ha#e caused serious dama$e on the residential
area. I am fully sure that the problems must be a$$ra#ated if the plan is carried
out to e8pand the airport and Increase the number of fli$hts.
(irst of all, the low2flyin$ aeroplanes are utterly distracti#e. *hey ma&e such a bi$
noise that I cannot concentrate on housewor& at all. "hat is worse, I am wo&en
up by the late hour fli$hts at midni$htN I was dia$nosed as Insomnia the other
day. I should call this situation noise pollution.
Secondly, I am afraid that the e8pansion of the airport may reduce the plot of
land for the play$round which is under construction near the airport at the
moment. *o sum up, I stron$ly disa$ree with the plan. I would appreciate if you
could possibly write the article about the problems and disa$reement as I said
abo#e.
+ours faithfully
You are due to start a new job ne$t week but you will not be able to
be#ause you have some problems. Write a letter to your new employer.
;n your letter3
A e$plain your situation
A des#ribe your problems
A tell him'her when you think you #an start.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Ms 4arnes,
I am writin$ concernin$ the position of <ssistant Office Mana$er that I am due to
be$in ne8t Monday. -owe#er, a problem has arisen.
<s you &now, I currently wor& for my uncle1s food2pac&in$ business, and you will
remember from my inter#iew that I ha#e $ained #aluable e8perience there.
3nfortunately, he has had to $o into hospital for an operation, lea#in$ my aunt in
char$e of both the home and the business. She has as&ed me, as this is a
particularly
busy time of year, to stay on and help her with the runnin$ of the office.
I realise this will be incon#enient to you, but #ery much hope that, $i#en the
circumstances, you would be prepared to allow me to ta&e up my position with
you two
wee&s later than planned.
I would li&e to emphasise that I remain #ery &een to wor& with you, and that I
will be $ainin$ further useful e8perience durin$ this time.
I loo& forward to hearin$ from you.
+ours sincerely,
You travelled by plane last week and your suit#ase was lost.
You have still heard nothing from the airline #ompany.
Write to the airline and e$plain what happened. "es#ribe your suit#ase
and tell them what was in it. .ind out what they are going to do about it.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sirs,
I was one of the passen$ers who too& the fli$ht from >arita 9*o&yo: to -eathrow
9'ondon: on H <u$ust. 3nfortunately, my suitcase did not come out after the
fli$ht. <lthou$h I ha#e e8plained this Mr. McDonald who was in char$e at the
'u$$a$e %laim Office I ha#e not heard from him as of now.
My suit case is $rey Samsonite whose si=e is 5! 8 6H cm. *here are 3 stic&ers on
one side and 5 heart shaped stic&er on the other side. My initials M<RM are also
written on both sides.
*here are a few boo&s and a copy of my thesis in that suitcase which I need for
the conference on 56 <u$ust.
So I would deeply appreciate it if you could $i#e me a prompt reply at your most
con#enient. My fli$ht number, lu$$a$e claim number and address are written
below.
(li$ht >oA >- 5!5
'u$$a$e %laim >oA !!!2
<ddressA - Sil#er Street
'ondon.>"I H<'
+ours (aithfully.
You borrowed some books from your s#hool or #ollege library.
@nfortunately you have to go away to visit a si#k relative and #annot
return the books in time.Write a letter to the library. /$plain what has
happened and tell them what you want to do about it.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sir or Madam,
I am writin$ this letter to e8plain why I ha#e been unable to return the three
boo&s ha#e out on three2day loan, which are now o#erdue.
<fter ta&in$ the boo&s out on 5th March, I had an ur$ent phone call from my
elderly auntGs nei$hbour to say that my aunt had had a fall and had been ta&en
into hospital. I am her only sur#i#in$ relati#e in this country, so I felt I had to $o
and see her immediately. I tra#elled down to Surrey the followin$ mornin$,
thin&in$ I would stay for only two or three days.
3nfortunately, my auntGs condition has only impro#ed #ery slowly, so I ha#e had
to stay here lon$er than e8pected. -owe#er, the hospital says that if all $oes well,
she should be able to $o home in two or three daysG time, in which case I will be
bac& at the be$innin$ of ne8t wee&.
Dealin$ in mind the circumstances I trust you will &indly wai#e any fines that may
ha#e accumulated.
+ours sincerely
You have had a bank a##ount for a few years. 1e#ently you re#eived a
letter from the hank stating that your a##ount is B!6 overdrawn and
that you will he #harged B8 whi#h wills he taken dire#tly from your
a##ount. You know that this information is in#orre#t.Write a letter to the
bank. /$plain what has happened and say what you would like them to
do about it.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear Sir,
I am writin$ in reply to a letter I recei#ed from you a few days a$o. In your letter
you state that I am O24! o#erdrawn and that you will be char$in$ me OE!.
I would li&e to point out that the reason I am o#erdrawn is because of a mista&e
made by your ban&. If you loo& throu$h your records you will see that I wrote
se#eral wee&s a$o e8plainin$ the situation. (or the last twel#e months, I ha#e
been payin$ O3!! a month for a car I bou$ht last summer. *he monthly
payments were ta&en directly from my ban& account. -owe#er, two months a$o I
sold the car and I wrote to you instructin$ you to stop payin$ the monthly
instalments. I recei#ed a letter from you ac&nowled$in$ my reBuest, but, for
some reason, nothin$ was done about it. <nother O3!! instalment has been paid
this month and this is the reason why I am o#erdrawn.
I would li&e you to contact the $ara$e where I bou$ht the car e8plainin$ your
error. I would also li&e you to as& them to return the money.
+ours faithfully,
You have a friend who lives in a #ity abroad. You have de#ided that you
would like to apply to do a #ourse at one of the #olleges in this #ity.
Write to your friend e$plaining what you would like to do. &ell him'her
what type of work or studies you have been doing for the past few years
and ask for assistan#e in #onta#ting an appropriate institution.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
Dear <nita
Sorry I ha#enGt written for a$es. IG#e been so busy o#er the last year and I ne#er
seem to ha#e a minute to myself.
IGd li&e to study electrical en$ineerin$ at uni#ersity in <ustralia ne8t year and I
hope you can $i#e me some ad#ice. I thin& I would prefer Melbourne because I
&now a few people from my #isit last year.
*his year IGm doin$ maths and physics at school and I hope to do well in my
e8ams. -owe#er, I really donGt &now which uni#ersity to apply to, so could you
send me some information about different colle$es) <lso can you find out what
Bualifications I need) (or instance, as an o#erseas student, do I ha#e to ta&e an
?n$lish test)
I hope you donGt mind doin$ this for me. It is much better to $et this information
from someone who li#es in the country, so I hope to hear from you soon.
Many than&s,
You re#ently bought an item of #lothing from a shop. You dis#overed that
it had a fault and returned it to the shop for repla#ement or refund.
However% the assistant told you that this was against the store=s poli#y.
Write a letter to the store manager% e$plaining the problems you have
had. Ask for a refund or e$#hange on the item.
You should write at least 15 words.
You should spend about ! minutes on this task.
You do <(& need to write your own address.
5!th ,anuary, 2!!4
Dear Sir or Madam
ReA faulty 7umper and refund refusal
On "ednesday 2nd ,anuary, I bou$ht a $reen lon$2slee#ed 7umper from your
store. *he 7umper was medium2si=ed and made from cotton. It cost OH6.6H and it
was not on special.
"hen I $ot home, I disco#ered that there was a small hole in the left slee#e. It
loo&s li&e a rip of some &ind and the stitchin$ has unra#elled. I returned to your
shop the ne8t day to as& for an identical replacement 7umper. 3nfortunately there
were none in stoc&. *herefore I as&ed for a refund. -owe#er, the shop assistant
refused to $i#e me a refund because it was not the policy of the store.
I am writin$ to demand a refund or, at the #ery least, a replacement 7umper. *he
7umper is unwearable as it is and I do not want to buy anythin$ else. I hope that
you can assist me in this matter. If I do not $et satisfaction, I will be forced to
see& le$al ad#ice.
+ours sincerely

You are organising a trip to the +nowy )ountains in <ew +outh Wales for
a group of students from Certh in Western Australia. Write to the
manager of +tudent Hostel +ervi#es and e$plain when you want to visit
the +nowy )ountains% how long you will stay% how many students are in
your party% and what a##ommodation you will re*uire.
Dear Mana$er of Student -ostel Ser#ices,
I am writin$ to see& accommodation in the Snowy Mountains for a $roup of
students from 0erth.
"e e8pect to be in the Snowy Mountains between ,une 5 and ,une 52. *here are
fourteen people in our $roup, fi#e men, se#en women and a married couple. *he
fi#e men will accept dormitory accommodation, and the women are happy to
share rooms, but the married couple would li&e a double room.
"e hope to &eep our e8penses as low as possible.
0lease tell me about recreational ser#ices in the area. *he $roup will brin$ their
own boots for bushwal&in$, but we are hopin$ to hire eBuipment for other sports,
li&e s&iin$. Some of our $roup will want to hire $eolo$ical pic&s and other
eBuipment, if possible. "e also need to &now about access to ca#es and other
interestin$ $eolo$ical features in the area.
I am loo&in$ forward to recei#in$ information about the Student -ostel Ser#ices
and other facilities.
+ours sincerely
You have a friend who lives in a #ity abroad. You have de#ided that you
would like to apply to do a #ourse at one of the #olleges in this #ity.Write
to your friend e$plaining what you would like to do. &ell him'her what
type of work or studies you have been doing for the past few years and
ask for assistan#e in #onta#ting an appropriate institution.
Dear <nita,
Sorry I ha#enGt written for a$es. IG#e been so busy o#er the last year and I ne#er
seem to ha#e a minute to myself.
IGd li&e to study electrical en$ineerin$ at uni#ersity in <ustralia ne8t year and I
hope you can $i#e me some ad#ice. I thin& I would prefer Melbourne because I
&now a few people from my #isit last year.
*his year IGm doin$ maths and physics at school and I hope to do well in my
e8ams. -owe#er, I really donGt &now which uni#ersity to apply to, so could you
send me some information about different colle$es) <lso can you find out what
Bualifications I need) (or instance, as an o#erseas student, do I ha#e to ta&e an
?n$lish test)
I hope you donGt mind doin$ this for me. It is much better to $et this information
from someone who li#es in the country, so I hope to hear from you soon.
Many than&s,
Rosanna
Write a letter to the ;nformation (ffi#er at the &AC/ ;nformation (ffi#e
asking for information about the &ertiary Creparation Dertifi#ate.
"es#ribe your edu#ational ba#kground and your reasons for wanting to
do the #ourse.
You should write at least 9 words.
Allow yourself 15 minutes for this task.
Dear SirDMadam,
I would li&e some information about Ihc *ertiary 0reparation %ertificate. If
possible I would li&e to enrol in this course as a part2time student in 5662.
I left school ei$ht years a$o after completin$ the 5IS%. Since then I ha#e wor&ed
as a sales assistant in both Jrace 4ros and Da#id ,ones. (rom the be$innin$ of
this year I ha#e been in char$e of the %hildrenGs "ear Department in Jrace 4ros,
'ilyfield.
-owe#er, in order to ad#ance any further in my career into a mana$erial position,
I will need to do some further study, such as a Mar&etin$ or 4usiness %ourse.
4ecause I ha#e not studied for many years, I belie#e that I should complete the
*0% before enrollin$ in a 4usiness course.
%ould you please send me the information as soon as possible, and tell me the
dates for enrollin$ in Ihe *ertiary 0reparation %ertificate.
+ours faithfully.