www.lazada.com.

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RETURNS SLIP
Name: Order Number:
Email Address: Contact Number:
Delivery Address: Return to:
Lazada Returns Department
Lot 11, J alan Delima 1/1,
Subang Hi-Tech I ndustrial Park,
Batu Tiga
40000, Shah Alam
Dear Customer,
We are sorry that you have decided to return your item. Please help us make your return smooth by filling out this form as
accurately as possible.
1) What is the reason for your return?
Defective / faulty item Damaged delivery Not what you ordered Change of mind
Others: ___________________________________________
2) How many items are you returning?
items
3) Quick QC Survey:
a) Is the item you are returning complete (i.e. with all original accessorries, manuals,
warranty, certificate of authenticity, tags, packaging, etc)?
If you are returning an item because of defective / faulty item or damaged delivery, you
may skip question b) and c)
b) Is the item you are returning unopened, with all the original manufacturer and Lazada
Seal intact?
c) Is the item you are returning still in brand new condition?
Note: If you answer No to any of the questions above, there is a chance that your return
may not be valid. Please note that we do not reimburse your shipping cost if your
return is not valid.
Yes No Not applicable
Yes No Not applicable
Yes No Not applicable
4) Whats the best resolution that you prefer?
Replacement Store Credit Refund your money
5) Product description and issue (if return is due to defective or faulty item)
6) Bank Account Details
Full Name of Account Holder
IC Number
Account Number
Bank Name
www.lazada.com.my
Returns Policy
You may return your order or items for any of the following reasons:
You received a damaged item from the courier
Your item is faulty within fourteen (14) days of receipt (if problems arise after this
period, do not worry as most of our items come with original manufacturers warranty)
The item(s) shipped to you is not what you ordered
You changed your mind on your purchase
Unless otherwise stated in the product description, the general requirements for returns are as follows:
It is within fourteen (14) days fromthe delivery date
All sealed items must not be opened
You have proof of purchase (order number, delivery note, bank statement).
The goods must be in an as new condition and returned in the ORIGI NAL,
undamaged packaging along with the accessories (including manuals, warranty cards,
certificate of authenticity) and free gifts received with it.
The product must not have been used or installed or had any data inputted.
Please note that for hygienic and logistical reasons, some items are not returnable.
If your return meets all the requirements above and you wish to proceed with the return, please fill in the
Returns Formand send the item through Poslaju to:
Lazada Returns Department
Lot 11, J alan Delima 1/1,
Subang Hi-Tech I ndustrial Park,
Batu Tiga 40000, Shah Alam
Please keep the Tracking Number for the parcel provided by Poslaju to monitor your shipment to us.
We will conduct an evaluation within two (2) business days of receiving your returned items.
If your return is valid, we will process your refund or replacement, based on what you have indicated
in the return form. We will also reimburse the courier charges to you together with your refund/store
credit.
If your return is not valid, we will notify you and send the item back to you. We will not reimburse
your courier charges.
All Refunds are issued in the form of Lazada Store Credit Vouchers by default.
I have read and understood the returns policy of Lazada
Signature: _______________________________
Date: ___________________________