Banks' activities can be divided into retail banking, dealing directly
with individuals and small businesses; business banking, providing services to mid-market business; corporate banking, directed at large business entities; private banking, providing wealth management services to high net worth individuals and families; and investment banking, relating to activities on the financial markets. Most banks are profit-making, private enterprises. However, some are owned by government, or are non-profit organiations. !entral banks are normally government-owned and charged with "uasi- regulatory responsibilities, such as supervising commercial banks, or controlling the cash interest rate. #hey generally provide li"uidity to the banking system and act as the lender of last resort in event of a crisis. RETAIL BANKING DEFINITION: Retail banking is typical mass-market banking where individual customers use local branches of larger commercial banks. Services offered include: savings and checking accounts, mortgages, personal loans, debit cards, credit cards, and so
Benefits of Retail Banking Traditional lending to the corporate are slow moving along with high $%& risk, treasure profits are now loosing importance hence 'etail Banking is now an alternative available for the banks for increasing their earnings. 'etail Banking is an attractive market segment having a large number of varied classes of customers. 'etail Banking focuses on individual and small units. !ustomie and wide ranging products are available. #he risk is spread and the recovery is good. (urplus deployable funds can be put into use by the banks. %roducts can be designed, developed and marketed as per individual needs. Scope for Retail Banking in India &ll round increase in economic activity. )ncrease in the purchasing power. #he rural areas have the large purchasing power at their disposal and this is an opportunity to market 'etail Banking. )ndia has *++ million households and ,++ million middleclass population more than -+. of the savings come from the house hold sector. /alling interest rates have resulted in a shift. 0$ow %eople 1ant #o (ave 2ess &nd (pend More.3 $uclear family concept is gaining much importance which may lead to large savings, large number of banking services to be provided are day-by-day increasing. #a4 benefits are available for e4ample in case of housing loans the borrower can avail ta4 benefits for the loan repayment and the interest charged for the loan. Advantages and Disadvantages of Retail Banking Advantages 'etail banking has inherent advantages out weighing certain disadvantages. &dvantages are analyed from the resource angle and asset angle. RESOURSE SIDE 'etail deposits are stable and constitute core deposits. #hey are interest insensitive and less bargaining for additional interest. #hey constitute low cost funds for the banks. 5ffective customer relationship management with the retail customers built a strong customer base. 'etail banking increases the subsidiary business of the banks. ASSETS SIDE 'etail banking results in better yield and improved bottom line for a bank. 'etail segment is a good avenue for funds deployment. !onsumer loans are presumed to be of lower risk and $%& perception. Helps economic revival of the nation through increased production activity. )mproves lifestyle and fulfils aspirations of the people through affordable credit. )nnovative product development credit. 'etail banking involves minimum marketing efforts in a demand 6 driven economy. 7iversified portfolio due to huge customer base enables bank to reduce their dependence on few or single borrower Banks can earn good profits by providing non fund based or fee based services without deploying their funds. DISADVANTAGES 7esigning own and new financial products is very costly and time consuming for the bank. !ustomers now-a-days prefer net banking to branch banking. #he banks that are slow in introducing technology-based products, are finding it difficult to retain the customers who wish to opt for net banking. !ustomers are attracted towards other financial products like mutual funds etc. #hough banks are investing heavily in technology, they are not able to e4ploit the same to the full e4tent. & ma8or disadvantage is monitoring and follows up of huge volume of loan accounts inducing banks to spend heavily in human resource department. 2ong term loans like housing loan due to its long repayment term in the absence of proper follow-up, can become $%&s. #he volume of amount borrowed by a single customer is very low as compared to wholesale banking. #his does not allow banks to to e4ploit the advantage of earning huge profits from single customer as in case of wholesale banking Opportnities in Retail Banking Retail banking has immense opportunities in a growing economy like )ndia. &s the growth story gets unfolded in )ndia, retail banking is going to emerge a ma8or driver. #he rise of )ndian middle class is an important contributory factor in this regard. #he percentage of middle to high-income )ndian households is e4pected to continue rising. #he younger population not only wields increasing purchasing power, but as far as ac"uiring personal debt is concerned, they are perhaps more comfortable than previous generations. )mproving consumer purchasing power, coupled with more liberal attitudes towards personal debt, is contributing to )ndia9s retail banking segment. #he combination of above factors promises substantial growth in retail sector, which at present is in the nascent stage. 7ue to bundling of services and delivery channels, the areas of potential conflicts of interest tend to increase in universal banks and financial conglomerates. (ome of the key policy issues relevant to the retail- banking sector are: financial inclusion, responsible lending, and access to finance, long-term savings, financial capability, consumer protection, regulation and financial crime prevention. Types of Retail Banks !ommercial bank: the term used for a normal bank to distinguish it from an investment bank. &fter the ;reat 7epression, the <.(. !ongress re"uired that banks only engage in banking activities, whereas investment banks were limited to capital market activities. (ince the two no longer have to be under separate ownership, some use the term =commercial bank= to refer to a bank or a division of a bank that mostly deals with deposits and loans from corporations or large businesses. !ommunity Banks: locally operated financial institutions that empower employees to make local decisions to serve their customers and the partners. !ommunity development banks: regulated banks that provide financial services and credit to under-served markets or populations. %ostal savings banks: savings banks associated with national postal systems. %rivate banks: banks that manage the assets of high net worth individuals. >ffshore banks: banks located in 8urisdictions with low ta4ation and regulation. Many offshore banks are essentially private banks. (avings bank: in 5urope, savings banks take their roots in the ?-th or sometimes even ?@th century. #heir original ob8ective was to provide easily accessible savings products to all strata of the population. )n some countries, savings banks were created on public initiative; in others, socially committed individuals created foundations to put in place the necessary infrastructure. $owadays, 5uropean savings banks have kept their focus on retail banking: payments, savings products, credits and insurances for individuals or small and medium-sied enterprises. &part from this retail focus, they also differ from commercial banks by their broadly decentralised distribution network, providing local and regional outreachAand by their socially responsible approach to business and society. Building societies and 2andesbanks: institutions that conduct retail banking. 5thical banks: banks that prioritie the transparency of all operations and make only what they consider to be socially- responsible investments. )slamic banks: Banks that transact according to )slamic principles. Retail Banking