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)(RADAR Methodology
- ( )2011/2010
) RADAR Methodology (2010
.EFQM
:
RESULTS
APPROACH
DEPLOYMENT
21
Analysis of Enablers
APPROACH
DEPLOYMENT
22
Analysis of Results
PERFORMANCE OUTCOMES:
23
- 0202
Enablers
0%
:
( )
75%
0
/:
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
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20
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40
45
50
55
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65
70
75
80
85
90
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
25%
50%
100%
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
15
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40
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65
70
75
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90
95
100
10
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35
40
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50
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65
70
75
80
85
90
95
100
24
10
15
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25
30
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40
45
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60
65
70
75
80
85
90
95
100
10
15
20
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30
35
40
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65
70
75
80
85
90
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
25
Results
- 0202
0%
50%
25%
100%
75%
4/0
0/0
4/3
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
4/1
2/1
4/3
10
15
20
25
30
35
40
45
50
55
60
65
4/1
4/3
2/1
70
75
80
85
90
10
15
20
25
95
100
30
26
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
15
20
30
25
40
35
45
50
55
60
70
65
75
80
85
90
95
100
0%
50%
75%
100%
25%
4/3
4/1
3
3
0
2/1
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
4/1
2/1
4/3
10
15
20
25
27
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
- ( )
4/1
10
15
20
25
30
35
4/1
2/1
40
45
50
55
60
4/3
65
2/1
70
75
80
85
90
4/3
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
85
90
95
100
28