SAP Solution Manager

Using SSM in SAP Implementation & Support

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INTRODUCING HENNY
SAP Overlay Consultant since 1997
Board Member Netherlands SAP User Group
& Member SUGEN
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BI 7.0
NW 7.0
[BIO]
BI 7.0
NW 7.0
[BIO]
Development-D
SNP 7.0
NW 7.0
[UPO + BPO]
SNP 7.0
NW 7.0
[UPO + BPO]
In Project
ERP 6.0
NW 7.0
[CSO]
ERP 6.0
NW 7.0
[CSO]
SRM 4.0
WAS 6.40
[SRO]
SRM 4.0
WAS 6.40
[SRO]
BI 7.0
NW 7.0
[BIT]
BI 7.0
NW 7.0
[BIT]
ERP 6.0
NW 7.0
[CST]
ERP 6.0
NW 7.0
[CST]
SRM 4.0
WAS 6.40
[SRT]
SRM 4.0
WAS 6.40
[SRT]
BI 7.0
NW 7.0
[BIP]
BI 7.0
NW 7.0
[BIP]
ERP 6.0 - Ehp4
NW 7.0
[CSP]
ERP 6.0 - Ehp4
NW 7.0
[CSP]
SRM 4.0
WAS 6.40
[SRP]
SRM 4.0
WAS 6.40
[SRP]
Quality Ass.-Q
Production-P
CRM 7.0
NW 7.0
[CRO]
CRM 7.0
NW 7.0
[CRO]
CRM 7.0
NW 7.0
[CRT]
CRM 7.0
NW 7.0
[CRT]
CRM 7.0
NW 7.0
[CRP]
CRM 7.0
NW 7.0
[CRP]
PI 7.0
NW 7.0
[XIO]
PI 7.0
NW 7.0
[XIO]
PI 7.0
NW 7.0
[XIT]
PI 7.0
NW 7.0
[XIT]
PI 7.0
NW 7.0
[XIP]
PI 7.0
NW 7.0
[XIP]
SNP 7.0
NW 7.0
[UPT + BPT]
SNP 7.0
NW 7.0
[UPT + BPT]
SNP 7.0
NW 7.0
[UPP + BPP]
SNP 7.0
NW 7.0
[UPP + BPP]
Redesign
(ERP 6.0 - NW 7.01)
Redesign
(ERP 6.0 - NW 7.01)
Identity & Access
Management
Identity & Access
Management
EH&S
(ERP 6.0 - NW 7.0)
EH&S
(ERP 6.0 - NW 7.0)
and?
related
Syllabus+
Syllabus+
Transaction system
Transaction system
NetWeaver
NetWeaver
Facility
Management system
Facility
Management system
SSM 7.0
NW 7.0
[SLO]
SSM 7.0
NW 7.0
[SLO]
NWDI ..
NW0
[DIP]
NWDI ..
NW0
[DIP]
Tools
Tools
SSM 7.0
NW 7.0
[SLP]
SSM 7.0
NW 7.0
[SLP]
SAP SYSTEM LANDSCAPE EXAMPLE UM
ERP 6.0
NW 7.0
[CSU]
ERP 6.0
NW 7.0
[CSU]
ERP 6.0
NW 7.0
[CSV]
ERP 6.0
NW 7.0
[CSV]
October 2009
Non SAP
Non SAP
SSM ?
NW ?
[SLT]
SSM ?
NW ?
[SLT]
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SAP SOLUTION MANAGER AT A GLANCE
Solution Manager is
mandatory, SAP
contractually requires
usage of this toolset
Business Case: ROI 1
to 2 years due to more
efficient support effort
Develop a Roadmap for
implementing Solution
Manager
Think BIG, start small, but do START
0
5
10
15
20
Fte
Varianten
Inzet formatie SAP domein
Lineaire groei
Afnemende meer-
inspanning
Vrijkomend voor
projecten
Fte reduction in IT support:
Red: linear growth without SSM
Green: less growth with SSM in place
Yellow: available for IT innovations
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PLANNED EVOLUTION OF THE SSM LANDSCAPE
At the IT operations side there is not that much new
Will be better informed then before
Most attention draws Solution Manager Diagnostics
Because it is relatively new
Relatively new also means: instable to a certain extent
When Solution Manager Diagnostics is in scope
Recommendation to realize 2-system landscape to minimize
downtime due to upgrades
Development system (D)
Production system (P)
When CHARM is in scope
Recommendation to realize 3-system landscape (D Q P)
Development-D
Quality Ass.- Q
Production-P
SSM 7.0
NW 7.0
[SLO]
SSM 7.0
NW 7.0
[SLO]
SSM 7.0
NW 7.0
[SLP]
SSM 7.0
NW 7.0
[SLP]
SSM 7.0
NW 7.0
[SLT]
SSM 7.0
NW 7.0
[SLT]
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PRELIMINARY REMARKS
ON CHANGE
We can offer you 3 kinds of services:
1) good
2) cheap
3) quick
You may choose from either 2 options.....
- good & cheap...(is not quick)
- good & quick...(is not cheap)
- quick & cheap...(is not good)
The devils triangle
C
h
e
a
p
Q
u
i
c
k
Good
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GROWING COST OVERRUNS
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GROWING TIME OVERRUNS
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QUALITY FAILURES
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SAP SOLUTION MANAGER (SSM)
An ERP system for IT environment
Ultimate goal: mastering devils triangle
Cost overruns
Time overruns
Poor quality
Manage all, concentrating on customer satisfaction
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PURPOSE
The purpose of this presentation is to provide an
overview how SAP Solution Manager (SSM) could
be used in SAP projects and SAP support..
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Agenda
Unit 01: SAP Solution Manager Overview
Unit 02: Project Preparation
Unit 03: Project Blueprint
Unit 04: Working with Documents
Unit 05: Customizing via Solution Manager
Unit 06: Documenting Tailoring via Solution Manager
Unit 07: Documenting Jobs via Solution Manager
Unit 08: Go Live & Support
Unit 09: Tips & Tricks
Unit 10: More Information
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SAP SOLUTION MANAGER OVERVIEW
Unit 01
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Solution Monitoring
Technical Base
Early Watch Alert
System
Landscape
Directory
Connections
with Managed
Systems
Maintenance
Optimizer
2/3 Solution
Manager System
Landscape
System
Monitoring
Business Process
Monitoring
Service Desk
Basis Service
Desk
SLA Management
3rd Party
Integration
CHARM
Change
Management
Transport
Integration
Retrofit
Implementation
/ Upgrade
Project Standards
Solution
Test Management
Central System
Administration
Customization
Synchronization
Connect to
SAP
Job Scheduling
Management
Cutover
Functional Base
Standards
Business
Process
Mapping
Solution
Directory
Populated
Business
Processes
Diagnostics
Templates
SAP Solution Manager project overall model
In Scope: Realized
In Scope: In execution
In Scope: still to be
realized
Out of current scope
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SAP SOLUTION MANAGER
CUSTOMIZED ROADMAP SCOPE
1. Technical base
(Gateway to SAP
included)
2. Functional base
3. Solution
Monitoring
4. Implementation
/Upgrade
5. Service Desk
6. CHARM
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On the road to a transparant SAP Solution
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Current status SSM Implementation Project at
Maastricht University
Project preparation:
First projects in SSM gedefinieerd
Autorization roles defined for project-members
Defenition of documentation standards is in execution
Document-status/acceptance procedure in place
Instruction material finalized for working in projects in SSM
(UM Kick-off presentation, guidelines)
Project execution:
ARIS SAP Solution Manager Synchronization Procedure
defined
ARIS Synchronization technically realized
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Implementation Scenario
Define Project
Final
Preparation
Realization
Business
Blueprint
Project
Preparation
Define solution
based on SAP
processes
Configure
processes
Synchronize
Cust. settings
Testing
Training
Handover to
Operations
Go Live
& Support
Project administration
Issue Tracking/ Monitoring/ Reporting
Roadmaps
SAP Solution Manager
Define Project
Standards
Setup System
Landscape
ASAP
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SAP SOLUTION MANAGER PROJECT
PREPARATION
Unit 02
Project
Preparation
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ARIS SAP Solution Manager
SSM
Project
Template
Project UM
Template
Project UM
Implementatie
Project
X
Implementatie
Project
Y
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UM Documentation: templates for each project
phase
Business Process
Design
Decision Paper
Business Case
Blueprint
Functional Design Extension
Functional Design Interface
Functional Design Report
Functional Design Form
Functional Design EDI Inbound
Functional Design EDI
Outbound
Realization
Technical Design Extension
Technical Design Interface
Technical Design Report
Technical Design Form
Technical Design EDI Inbound
Technical Design EDI Outbound
Project Preparation
Test Script Assembly Test
Test Script Component
Test
Test Script Technical
Integration Test
Test Script Acceptance
Test
Go Live & Support
EUT Work Instruction
Final Preparation
E
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SAP SOLUTION MANAGER PROJECT
BLUEPRINT
Unit 03
Business
Blueprint
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Business Process structure in Solution Manager
Scenario
Business Process 1
Process Step 1
Process Step 2

Business Process 2
Process Step 1

Procurement and Logistics Execution Processes in ERP

Processing Purchase Requisitions in ERP
Processing Purchase Orders in ERP
01 Create or process purchase requisitions
02 Release purchase requisitions
01 Create or process purchase orders
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Implementing Processes, not Systems
Create
Customer
Order
Create Order
Shipment
Goods Issue
Create
Invoice
Picking
Send
Confirmation
CRM SAP ERP WMS
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How to build Business Process structure content?
Manual Input
SAP Business
Process Repository
Aris
RBE Plus
.
Manual Input
SoDocA
RBE Plus
.
ARIS
SAP Business
Process Repository
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Business Process Repository
Business Process Repository
Both in ARIS and in SAP Solution Manager a
Library of Business Processes could be build &
used
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Level 4
Level 3
Level 2
Level 1
Level
Process
step
+
Transactio
n
Detailed
Process
(EPC +
FAD)
Process
Synchronizat
ion EPC
(EPC)
Scenario
Synchronizat
ion project
(VACD)
-
Corporate
Proces
Model
(VACD)
Object
level
Model
level
ARIS
Tactische
inkoop
Operationele
inkoop
Proj ect
management
Financ ieel
management
(Financ ieel)
Investeringsm
anagement
(Financieel )
Treasury
cashfl ow
(Financi eel)
Revenue
management
(Financ ieel)
Controlli ng en
management
rapportage
Acti va
management
(Financi eel)
Bedri jfsvoeri n
g Logisti ek
Salarisverwerk
ing
Zi ekteverzuim
en
Poortwachter
Timemanage
ment
Personeel s
administratie
Grootboek
adminis tratie
Debiteuren
admini stratie
Crediteuren
admi nistrati e
-
Invoeren
Ontslagbevestiging
Uitvoeren wijzigen
functionele
basisgegevens
Controleren op
Arbeidshandicap
Controleren/Behere
n In-
/Uitstroomenquete
Invoeren
Basisgegevens
Uit voeren
Ontslagbevestiging
Beheer
Organisat iestruct uur
Verwerken
Declarat ies
Afrekening ontslag
EPC FAD
Indi enen Mutatieaanvraag funct ionele gegevens
manager
Wijzigi ng doorber ekening/kost enverdeling
Autoriseren Mutatieaanvraag
Standaard r ooster veranderen
Aanvraag mut at i e function...
Medewerker AZM
A...
A...
Wi jziging per centage ziektever zuim
Werk tijd verander t
Mutatie noodzakelijk
Beant woorden vragen ivm Salaris
Verandering Tijdgegevens nodig?
Plaatsingsmogelij kheid gei dentifice erd
Beschikking UWV WIA ontvangen
Resultaten simulatie bekend bij...
Uitvoeren Salarisverwerking
Nieuwe Formatiepl aats bekend
Beheer Organisat iestructu ur
Aanpassen Organisatorische Indeling
Aanpassen Normwerktijden (incl. ORT/BBD)
centrale medewerker P.. .
centrale medewerker P.. .
decentrale PZ- medewerker
centrale medewerker P... cent rale medewerker P... centrale medewerker P.. .
Aanbrengen van
correct ies
functionele
gegevens
Maintain HR
Master Data
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Project
Business Process Structure Documentation organized in Tabs
Level 1
Level 2
Level 3
Example:
List of transactions which are
valid for this proces step
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Populate the Business Process Structure
All Documentation
All Test Cases
All End User
Transactions
All Customizing
Objects
All Customer
Objects
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Status of Objects within SSM Project
Start
Process
Step
Relevant?
Status:
Open
Status:
In Process
Status:
Finished
Status:
Not Relevant
End
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WORKING WITH DOCUMENTS
Unit 04
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Where to find documents in SSM?
E
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Status of Documents: Project side
Project
Support
In Process
Review
Released
Final
Docume
nt OKE?
Start
End
In
Beheer?
Reopen by
Support
Review
Support
In
Beheer?
Reopen by
Project
In Process
Initial Status of the Document
Review
A team-member offers the document
for review. The team-lead accepts
(Released) or rejects (In process) the
document.
Released
End-status of the document within the
project. Based on the status Released
UM Support Dept. will decide of the
document is accepted for Maintenance
Phase.
Reopen by
Project
In case new insights occur (change
before go-live) a finalized document
can undergo changes; document has
to be re-opened.
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Document Management Buttons
Insert Document
Insert Document
Delete Row
(Leaves Documents in KW)
Delete Row
(Leaves Documents in KW)
Change Document
Change Document
Display Document
Display Document
Check Document Out/In
Check Document Out/In
Delete Document from KW
Delete Document from KW
Where-Used List
Where-Used List
History
History
Document Attributes
Document Attributes
Copy Document
Copy Document
Insert Document
Insert Document
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Difference between Delete Row en Delete!
With the Delete Row button the link between the
document and the project will be removed. The
document itself remains available in the SAP
Knowledge Warehouse.
With the Delete button the link and the document
will be removed from the SAP Knowledge Warehouse.
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Step 1: How to move a document?
Select the document
1
Select Copy Document
2
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Select right node in process
structure
3
Select right Tab for type of
document!
4
Select the option: Insert as Link
5
Step 2: How to move a document?
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Select Delete Row to remove old link
7
Select the old document link
6
Step 3: How to move a document?
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CUSTOMIZING VIA
SOLUTION MANAGER
Unit 05
Realization
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Step 1: Configuring IMG Objects
Select the right node in the
process structure
1
Select IMG Object
2
Select . IMG Object
3
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Step 2: Configure IMG Object thru using SSM
Select the IMG Object
1
Click Configure
2
Configure the IMG Object in
target system
3
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Step 3: Document the IMG Configuration
Document IMG
Configuration. Per tab 1
Configuration Document
1
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Displaying SAP IMG Documentation
Select a IMG object and
click on the Display
Documentation button.
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DOCUMENTING CUSTOMER SPECIFIC
DEVELOPMENTS IN SAP SOLUTION
MANAGER
Unit 06
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Step 1: Create customer specific object in the
system where it belongs to
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Step 2: Record & Document the Customer
specific Developed Objects
Select the right node in the
process structure
1
Register the Object
2
Document Customer specific
development
3
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DOCUMENTING BACKGROUND JOBS WITH
SAP SOLUTION MANAGER
Unit 07
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Step 1: How to perform/schedule a background
job?
Select the right node in de
process structure
1
Select the tab: Transactions
2
Select Type: Job Documentation
3
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Fill in Job Name
4
Step 2: How to perform/schedule a background
job?
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Fill in a description of the job
5
Fill in the job step information
6
Step 3: How to perform/schedule a background
job?
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Fill in all relevant information like
restarting procedure etc.
7
File the Job Document 8
Step 4: How to perform/schedule a background
job?
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GO LIVE & SUPPORT
Unit 08
Go Live
& Support
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Transfer from
Project to Support
Project
Support
In Process
Review
Released
Final
Docume
nt OKE?
Start
End
In
Maintena
nce?
Reopen by
Support
Review by
Support
In
Maintena
nce?
Reopen by
Project
Status of document when
Support accepts the document
for Maintenance.
When Support does not accept
the document status Reopen by
Support applies.
After updating the document it
can be re-offered for Review by
Support.
Reopen by
Support
Review by
Support
Final
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TIPS & TRICKS IN SAP SOLUTION
MANAGER
Unit 09
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Documenting in separate window
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Where-Used List
Select an object and
click the Where-Used
button.
Example: User Exit
RV60AFZZ is used in
two scenarios
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Searching for Customer specific Objects thru
TCODE: SOLAR01/SOLAR02
Example:
Search for all spots
within the project
where object
RV60AFZZ occurs
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Search Objects with TCODE: SOLAR_EVAL
Example:
All Z transactions
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USAGE OF SSM TOGETHER WITH OTHER
TOOLING
Unit 10
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Possible Use Case SDA: SSM ARIS SSM:
a Conceptual View
SSM
Project
Template
Project
SSM
Mainte
nance
SSM
Mainte
nance
Template
Project
Impl.
Project
Impl.
Project

Solution
Maint.
Project
SSM
SDA
SDA
Project
SSM
Project
SSM
Project
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ARIS, SSM & HP Quality Centre
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Option 1
Option 2
Options for Testing SAP Solutions
Solution Manager
Business Blueprint
Test Scope
Identification
Test Planning Manual Tests Automatic Tests
Solution
Manager Test
Workbench
Solution
Manager Test
Workbench
Solution
Manager
eCATT
HP
QTP
Solution Manager
Business Process
Change Analyzer
eCATT
Application
Logic Tests
UI Based Tests
Backend Tests
SAP TDMS
Solution Manager
Business Blueprint
HP Quality
Center
HP Quality
Center
HP QTP
Solution Manager
Business Process
Change Analyzer
SAP TDMS
SAP TAO
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More INFORMATION
Unit 10
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Ramp up Knowledge Transfer in SAP Support
Portal
1
2
3
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Select a Learning Map
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Links
Online Documentation
http://help.sap.com/content/documentation/solutionmanager
SAP Solution Manager on SAP Service Marketplace
http://service.sap.com/solutionmanager
E-Learning Materials
http://service.sap.com/rkt-solman
Training curriculum
http://service.sap.com/solutionmanager --> Training
Frequently asked questions
http://service.sap.com/solutionmanager --> FAQ
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Questions?