JOB DESCRIPTION OF A CAB OPERATOR

JOB TITLE: Cab Operator

POSITION PURPOSE: The purpose of this position is to act as a point of contact between the
customers and the drivers through lead generation, ensuring proper and timely delivery of cabs
and directing the drivers.
TYPICAL JOB DUTIES:
Attending calls of customers and booking the cabs
Cleaning and proper maintenance of the cab
Calculating the fare
Ensuring the timely delivery of cabs
Managing the drivers
To ensure the safety of customers
WORKING CONDITIONS: Good, Sitting for a long time
EQIPMENTS AND MACHINES USED: Telephone, Computer (Internet, websites, excel)
REPORTING RELATIONSHIPS: Reports directly to the proprietor of the firm. He directs the
drivers, in-house mechanics and other assigned people and co-ordinates the activities of the
maintenance and managing of the people working in the firm.
QUALIFICATION
EDUCATION: +2 and above
RELATED EXPERIENCE: Minimum of 2 years experience in related field
JOB KNOWLEDGE/ SKILLS REQUIRED:
Good communication skills
Basic computer knowledge: managing websites, basic excel skills, managing lead
generation
Ability to converse in languages like Malayalam, English, Tamil, Hindi
Managerial Skills
Knowledge about the distances, routes etc.
Human Resource skills