Robert Herrmann

Lebanon, IN 46052
765-891-0962
rherrmann24@gmail.com
linkedin.com/in/rherrmann24

SUMMARY
CompTIA A+ certified and trained through CompTIA Tech Career Academy and built upon troubleshooting and technical
support knowledge. Prior technical experience in a home lab environment includes building custom gaming computer with
RGB components and liquid cooling; upgraded laptops replacing hardware components including hard drives and RAM;
upgraded Windows 10 Home to Windows 10 Pro to meet system use needs for class; set up a virtual machine using Oracle
VirtualBox to become more familiar with installing operating systems and software. Additionally assists family, friends,
and coworkers with their computer and mobile device troubles by identifying issues and then resolving problems such as
connecting to a network, virus detection and removal, restoration of mobile devices OS, and unlocked frozen devices using
a hard restart. Enjoys educating people about current technologies, while teaching them about device features and
maintenance requirements. Possesses a college degree in Travel and Hospitality Management with training and experience
in customer service, managing a multiline telephone, as well as front and back-office operations.

SKILLS AND ABILITIES

Organization Work Ethic Time Management
Customer Service Call Center Computer Repair
Automotive Maintenance CompTIA A+ Computer Hardware

CERTIFICATIONS AND TECHNICAL SKILLS

Certifications: CompTIA A+ (obtained August 2021), Google IT Support (obtained September 2021)
Operating Systems: Windows XP/Windows 7/Windows 10
Software: Microsoft Office 2003/Microsoft 365 including Word, Excel, PowerPoint, Outlook, Publisher

EDUCATION
CompTIA A+ August 2021
CompTIA Tech Career Academy Downers Grove, IL
Associates of Applied Science in Travel and Hospitality Management
International Business College Indianapolis, IN
Indiana Core 40 Diploma
Lebanon Senior High School Lebanon, IN

WORK HISTORY
Midwest Transit Equipment 2018 – Present
Bus Delivery Driver Whitestown, IN
 Receives assignments from service department through dispatcher to retrieve bus for repair services.
 Communicates directly with customer to identify issues with vehicle, including talking to actual drivers to get
direct information from the source as to problems that are being experienced to help mechanic replicate issue
 Takes note of issues experienced while transporting vehicle to communicate to mechanic, then performs test drive
to confirm repair was completed properly before returning repaired bus to owner
 Ensures high quality company standards by receiving, inspecting, fueling, test driving, and delivering new /
repaired buses to area school districts, community centers, and businesses
 Adheres to Department of Transportation Hours of Service Regulations and completes daily driver logs and
vehicle inspection reports

Lebanon Community School Corporation Lebanon, IN

Substitute Teacher (Part-Time) 2018 – 2020
Route and Athletic Trip Bus Driver 2010 – Present
High School Athletics Event Assistant (Volunteer) 2008 – Present
 Followed lesson plans and strictly adhered to school building safety protocols and procedures as substitute teacher
 Transported passengers safely to and from destination and assisted other drivers as needed
 Performed proper pre/post trip inspections; maintained cleanliness of buses as route and trip driver
 Assisted with a variety of gameday duties and tasks including, ticket sales, guest relations, event setup and
teardown, parking lot management, and scoreboard operation as event assistant
 Helped keep website updated through the VNN back office
 Robert Herrmann | 765-891-0962 | rherrmann24@gmail.com | linkedin.com/in/rherrmann24

Lafferty Motorsports 2007 – Present

Website Manager/Public Relations/Crew Member (Volunteer) Concord, NC
 Built and maintained website for a small NASCAR Camping World Truck Series team utilizing the Weebly
platform
 Used Google Admin back office to setup and manage email
 Drafted and distributed press releases on social media and to media contacts
 Assisted as a crew member at select race weekends

Comfort Keepers 2019 – 2020

Personal Caregiver Lebanon, IN
 Provided caregiver services for a cancer patient until their passing
 Scheduled appointments, completed insurance paperwork, bathing, cooking, cleaning, transportation to and from
appointments, shopping, ordering medical equipment and supplies, and general companionship and comfort

RH Transport, LLC 2016 – 2019

Owner / President Lebanon, IN
 Managed all aspects of owning and operating a small transportation expediting company including but not limited
to bookkeeping, payroll, filing, vehicle maintenance, quality assurance and customer service delivery
 Utilized Microsoft Office suite of software: Excel for bookkeeping, payroll, vehicle maintenance tracking; Word
for documents, forms, and contracts creation; PowerPoint for new driver orientation presentation
 Worked with lawyer to ensure legal following of laws and regulations
 Responsible for 3 employees, scheduling, mentoring, training, and compliance
 Transported freight to and from destination, ensured proper maintenance, compliance, and cleanliness of vehicles
abiding by Federal Motor Carrier Safety Regulations

G4S Secure Solutions 2014 – 2014

Receptionist/Security Guard Indianapolis, IN
 Stationed at post in the lobby of a warehouse distribution center providing security to building and tenants
 Operated multi-line telephone, monitored on-site security cameras, and documented and reported various incidents
 Maintained access control requirements by checking credentials, inspecting items being brought in by visitors and
employees, and utilized metal detectors

Elwood Staffing Services 2009 – 2009

Call Center Customer Service Representative (Temporary) Lebanon, IN
 Job assignment: Pearson Education K-12 division
 Answered 70+ inbound calls daily dealing with orders, returns, claims, and samples while adhering to all sample
and free copy policies
 Received Quality Club Award for a Quality Service Rating above 95%

ADDITIONAL EXPERIENCE
Call Center Customer Care Assistant – ACS, Inc.
 Answered phone calls on the provider line of an inbound call center for a health insurance company
 Assisted providers with eligibility and benefit inquiries, claims processing, appeal procedures, grievances,
payments, and other general questions

Front Desk Agent (Internship) – Comfort Inn by Choice Hotels

 Operated hotel front desk which included guest check-in and check-out, answered phones, made reservations for
the hotel and meeting center, operated laundry equipment and folded laundry to assist housekeeping staff, set up
and maintained breakfast bar. and performed nightly audits
 Assisted guests with directions and area recommendations

Family Service Counselor – StoneMor, Inc.

 Met with customers to discuss / select cemetery arrangements, both pre-need and at-need
 Answered telephones, provided customer service, processed work orders, responded to emails,
faxed/filed/photocopied documents, managed incoming and outgoing mail, created letters, wrote proposals and
contracts, handled all interment and entombment paperwork, scheduled services in coordination with area funeral
directors, families, and the grounds team, and other miscellaneous office tasks as required