TABLE OF CONTENT

Contents
Chapter 1 1
Greeting 1
Leave-Taking 1
Example Greeting B. 2
Example Leave-Taking 3
Chapter 2 5
Verbs 5
Adjectives 6
QUIZ ! 6
Chapter 3 8
Answering-Questions 8
Example Conversation 9
Quiz! 10
Chapter 4 11
Explaining rules 11
Practice I 12
Chapter 5 14
Sample Conversation 16
Practice I 17
Practice II 17
Chapter 6 18
Sample Tour Guide Speech in English 18
Practice I 20
Practice II 20
CURRICULUM VITAE 21
BIBLIOGRAPHY 22

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 Greeting & Leave-Taking
Greeting
Greeting and opening, means the opening greeting. In the opening,
a tour guide must greet the tourists he brings, as well as introduce
himself and thetravel crew. The words that can be used are:

Good morning / good afternoon / good evening,

Ladies andGentlemen
Welcome to ...
First of all, let me introduce myself, my name is ..., and you
can callme ... for short, I will be your tour guide today to
accompany you inthis trip.
Let me introduce you to the other tour guide, ..., and our
careful andexperienced driver, their name are ... and ...
Additional greetings, like: I hope you enjoy the visit today,
and sowe shall continue our trip, now!

Leave-Taking

Leave-Taking is an expression that is said when parting with someone.

I really hope you all enjoy ... / enjoy your visit today.
I would like to say thankyou for visiting Indonesia, especially
choosing
..., as one of your place to visit in your trip today.
I'm really sorry / I would like to apologize for any mistakes /
if there'rewords that may heard uncomfortable or wrong.
Last but not least, please kindly check all of your
belongings so youmay not leave anything behind.
Once again, on behalf of ... Tour and Travel, terima kasih dan
sampaijumpa, thankyou and see you again in the next trip!
 Example Greeting A.

G: Hello, Good Morning

I am your tour guide. I will help you explore in Jakarta today.
T: Hello, yeah sure.
G: So let’s introduce ourselves first. My name is Andi. You can call me Mr. Andi
T: Hi Mr. Andi. My name is
Mina.G: Nice to meet you
Mrs. Mina T: Nice to meet you

Example Greeting B.

Hay, Ladies and Gentelman ….

Welcome to Lombok, My name is Anita and a will be your
guide

First of all, let me introduce myself, my name is

Andolin Alex , and you can call me Mr. Alex for short,
I will be your tour guide today to accompany you in
this trip.

Let me introduce you to the other tour guide, here

there is a beautiful tour guide, let's call it Miss Aliyyah
and one of our cool tour guides, Mr. Richard and our
careful and experienced driver, their name are Mr.
Hendra and Mr. Eric

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Example Leave-Taking

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Exercise II
Fill the blanks using suitable words.

1) TG : Good Morning
T : ……………..
TG : How are you all ?
T : ……………..

2) TG : Hallo, my name Mr. Richard ........... ?

T : My name Alexandria , you can call me Alex
TG : Nice to meet you Alex
T .....................Mr. Richard

3) You leave your tour guide in the afternoon.

What do you say to him ? I say …

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This page covers vocabulary needed by people working as tour guides in an
English-speaking context.

WORD MEANING EXAMPLE SENTENCES

Activities Things to do There are lots of
activities that the whole
familiy will enjoy.
Archictecture Design of a building The architecture of this
building is typical of the
Renaissance age.
Castle A building for royalty No one has lived in this
castle since the last king
died twenty years ago.
Location Place where something This location is the best
can be found because you don’t need
to brother renting a car.
Map Shows roads and I’II give you each a map
directions to places so yo can follow along as
we walk.
Enjoy Have a good Experience I have enjoyed meeting
all of you today.
Relax Sit back and enjoy time Tomorrow you will have
in peace a day to just relax on the
beach.

Verbs
WORD MEANING EXAMPLE SENTENCES
Arrive Reach a destination I am glad to see you all
arrived safely.
Refer Suggest I will glady refer you to
my favourite restaurant,
if you are interested.
Sit back Relax in a seated position Please sit back and
enjoy the bus tour.
Speak up Talk louder If you need me to speak
up or slow down, please
let me know.
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Adjectives
WORD MEANING EXAMPLE SENTENCES
Customary Traditional It is customary to shake
hands and bow as you
enter.
Dangerous Not safe It is dangerous to accept
a ride from a local.
Exciting Makes one feel very It’s so exciting to see
happy/energetic new places, isn’t it?
Ancient Very old The ancient village has
been left untouched.
Lovely Very nice (appearance or This is a lovely place to
personality) sit and watch the local
birds.

QUIZ !

1) There are many _______for kids including a zoo and a museum.

a. Districts
b. Attractions
c. Conveniences

2) It is difficult to get your _ ____ in this city, so please carry a map at all times.
a. Bearings
b. Placings
c. Scenery

3) The ______ will try to sell you their homemade jewellery and housewares.
a. Lobby
b. Location
c. Locals

4) You will find a free shuttle ____ with your airlane ticket.
a. Voucher
b. Request
c. Highlight

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5) In order to appreciate the ______ of the building, you really need to get off the
bus and get closer to it.
a. Bearings
b. Architecture
c. Exception

6) We will be driving through farmland for a while, so just sit back and enjoy the
__ __ .
a. En route
b. Scenery
c. Sites

7) Please feel free to wander anywhere you like in the castle and its beautiful
__ __ .
a. Surroundings
b. Conveniences
c. Customs

8) Smoking is not ____ on the bus at any time .

a. Expected
b. Proceeded
c. Permitted

9) The ______ north tower is the only part of the castle that has been changed
since the early 1900’s.
a. Reconstruced
b. International
c. Prevalent

10) We are coming up to the waterfall I mentioned earliner, which in my

opinion is the most __ ___ part of this tour.
a. Customary
b. Scenic
c. Restored

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 As a tour guide you will face new challenges every day. One of the hardest parts of your job
may be answering questions.However, you can anticipate certain types of questions and
certain ways that questions will be asked.
You should also learn how to use variety when you answer questions or respond
to comments.

Tour Guide
• Do you have a question, Sir?
• Yes? (if you see a hand raised)
• Is there something I can help you with?
• I'll try my best to answer your questions.
• I'm afraid I don't have the answer to that. (Sorry I don't know.)
• That's an interesting question.
• I wish I knew the answer. (Sorry, I don't know.)
• Hmm.That's a tough (difficult) question.
• I'll have to look into that further.
• I'll have to ask someone about that.
• Hmm. I've never been asked that before.
• Pardon my English; I don't quite understand your question.
• I'm not sure, but I can find out for you.

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 Example Conversation

Guide: If you have any questions while we're going along, please don't hesitate to ask.

Man: I have a question actually.

Guide: Sure, what's that?

Man: Where's the best place to have dinner around here?

Guide: Well, that's a tough question. There are so many good restaurants. My personal
favourite is Spaghetti Alley.

Man: How do we get there?

Guide: I'll point it out when we pass it. It's going to come up on your right in a few minutes.

Woman: My daughter wants to know if we're going to be be passing any castles today?

Guide: Castles. No I'm afraid all of the castles are further into the city. We're going to be
staying near the coast today. I can give you a map of the city, though. It shows where all of
the castles are.

Man: Sorry, I have another question.

Guide: No problem. That's what I'm here for.

Man: Are we allowed to take pictures once we get inside the museum?

Guide: Oh, I'm glad you asked that. I forgot to mention that taking photographs inside the
art gallery and the museum is prohibited. However, you can take pictures of the grounds and
the outside of the buildings. The architecture is beautiful.

Man: Oh, and what time will we be stopping for lunch?

Guide: We'll break around noon and meet back at the bus at 12:45 sharp.

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Quiz!
Check your understanding

Test your understanding of the conversation above with this quick quiz.

1. What does the tour guide recommend?

his favourite tour

his favourite meal
his favourite restaurant

2. The tour will NOT be

passing any castles

stopping for lunch
visiting an art gallery

3. The tour guide says tourists are prohibited from photographing

the museum and gallery

the grounds nearby
the exhibits and artworks

4. What time will they stop for lunch

at 12:45 sharp.
at 13:45 sharp.
at 12:50 sharp.

5. What restaurant is recommended to be favorite

Spaghetti Milley.
Spaghetti Alley.
Spaghetti Allex

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When giving a tour there may be rules and safety precautions
that you need to explain. It is best if you memorize a speech
rather than read from a card. People will pay more attention
to you and understand you more clearly if you look into their
eyes as you speak. After you have explained the rules and
safety precautions make sure that guests have understood
you, by asking, "Are there any questions about this?" or "Is everyone clear on the rules?".
Also, tourists will appreciate any helpful advice you can give them, such as where to
exchange their money, what types of transportation to use, and how to obey the traffic
rules. Finally, if there are any customs or matters of etiquette that you think tourists
should be aware of, this is a good time to let them know.

Explaining rules
Tour Guide
You are strictly forbidden from taking photographs inside the museum.
Please stay on the marked path.
I'm sure this goes unsaid, but remember to place all trash in the garbage
bins.
Please pay attention to the time. We don't want to keep the driver waiting.
Classes are in session, so we need to keep our voices down.
The bus will be leaving at 5:00 pm sharp.
You'll have some free time to look around after lunch.
Please meet back here in one hour.

Explaining safety

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 Explaining etiquette and customs
Tour Guide

It is customary in our country to tip the friendly bus driver.

In this region we bow rather than shake hands during a first meeting.
Though the all-inclusive includes tips for the servers, it does not include
tips for the bellboy.
To indicate that you want to get on or off the bus simply wave your hand
at the driver.

Tour Guide
• Please keep your seatbelts fastened at all times.
• I ask that you keep your hands inside the train.
• As a safety precaution, please stand behind the yellow line.
• For your own safety, we ask that you refrain from putting your arms out the
window.
• Please do not feed the animals.
• Please remain seated until we come to a full stop.
• Please stay with your group at all times.
• Please keep to the sidewalk.
• I do not recommend swimming here. The water is very rough.
• We suggest only carrying small amounts of cash.
• These rules are for your own comfort and safety.

Practice I

1. The tour will begin at 4pm _______ , so don't be late.

a) Sharps
b) Sharpened
c) Sharps

2. I do not _______ carrying large amounts of cash.

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 a) Recommendation
b) Recommend
c) Recommended

3. It is ________ to leave a gift for the hotel staff on your bed.

a) Custom
b) Costumed
c) Customary

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 i.Make 3 sentences about explaining safety !
ii.Make 3 sentences about explaining the rules !
iii.Make 3 sentences about
explaining etiqutte !
Silence5can be uncomfortable during a
CHAPTER
tour. While you can't talk the whole
time, you should try to know as much
about the history, scenery, and culture
(in English) for the places where you
are giving tours so that you can keep
the tourists interested. If you ever run
out of something to say, you can
always point out something such as a landmark or a type of tree or flower.

Here are some different ways you can point out interest points during the tour.

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Tour Guide
• In front of you is...
• On your right/left
you will see...
• Up ahead... Tourist Questions
• On your left you will
see... • Is that the...you were
• As we turn the talking about?
corner here, you will • Are we going to pass the...?
see... • Are we going to see any...?
• In the distance... • Is it on the right or the left?
• If you look up you • I don't see it. Can you point
will notice... it out again?
• Off to the north... • Did I miss it?
• Look to the east... • Will we see it on the way
• To your west... back?
• In a few minutes
we'll be passing...
• We are now coming
up to...
• As you will see...
• You may have
noticed...
• Take a good look
at...
• I'd like to point
out...
• Keep your eyes open
for...

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Sample Conversation

Guide: It's about a three minute ride up to the top of the mountain. As we pass the two
towers the gondolla may sway a little.

Man: This thing is safe, right?

Guide: Yes, you don't have anything to worry about. We do about 100 trips a day up the
mountain, and these tours have been going on for over ten years without any accidents.
Keep your eyes open for wildlife as we ascend. It isn't uncommon to see deer and even
bears.

Woman: What's that mountain to the left called?

Guide: That's Mount Karen. And to the right of that with the three small points is Mount
Brown. Now, if you look up straight ahead, you should be able to see a large eagle's nest.
Does everyone see it there?

Man: Are there any baby birds?

Guide: That's a good question. I haven't seen any yet, but we usually see them around
this time of year.

Woman: What's that lake down there, to the right of the green meadow?

Guide: I'm glad you asked. That's John Lake. It's actually a man made pond that was
built as part of a conservation effort over twenty years ago. During the 70's there was a
lot of clearcutting of forests in the area, and much of the wildlife was lost. Since John
Lake was built, ducks, swans, and geese have returned to the area.

Man: Is this the highest mountain in this region?

Guide: No, actually, Mount Heather, which you we will be able to see in just a minute or
so has the highest peak. But, this is the highest mountain for recreational purposes like
skiing and guided tours.

Woman: Can you ski throughout the year?

Guide: No, it warms up enough to actually suntan up there in the summer. Oh, look
everyone. There are two deer feeding in the clearing right below us.

Man: Thanks, that should be a great photo. So... what is there to do besides ski at the top
of the hill at this time of year?
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 Guide: Oh, there's plenty to do. We have horseback riding, snowmobile tours, and a
petting zoo for children. If you look to your left you'll see the snowmobile trail going
through the mountain.

Practice I

1. Where is this tour taking place?

A. on top of a mountain
B. on the way up a mountain
C. at the bottom of a mountain

2. Which of the following does the tour guide NOT point out during the tour?

A. scenery
B. wildlife
C. a restaurant

3. What does the tour guide do after he points out John Lake?

A. suggests they all go swimming

B. provides a brief history of it
C. quickly takes another question

Practice II

Make travel-themed conversations during the tour, then

make conversational questions and answers like the task
above.

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Listen to a tour guide on a shuttle bus from the airport to the resort. You can listen
first, and then read. After that, test your understanding with the quick check.

Listen

tour-guide.mp3

Read

[Welcoming tourists]

Hello everyone. My name is Luca. On behalf of Suntan Tours I'd like to welcome you
all to Los Cabos. The bus ride to your hotel will take about fifteen minutes. Right now
I'd like to take a minute to familiarize you with the area and discuss some brief safety
precautions. Firstly, I ask that you remain seated until we reach our destination and
that you not eat or drink while on the bus. Secondly, please realize that it is against
the law to get drunk in public. Enjoy your vacation, but do drink responsibly and do
not drink and drive.

[Describing the location]

I promise you are going to enjoy your stay here in San Jose, Los Cabos. This is a
beautiful, quiet city where you can relax, sit by the beach, enjoy great meals and feel
very safe. You can walk into town and enjoy the fountains or take a moonlit walk along
the water. Please do not swim here. This is not a safe place to swim because there is a
strong undertow. Cabos San Lucas is the place to go if you want to enjoy swimming in

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the ocean. You can take a short bus ride from your hotel. There you will also enjoy
entertainment and dancing.

[Introducing special events and offers]

Suntan tours offers a variety of special discounts depending on your travel plans. We
have golf packages, as well as guided whale boat tours, and fishing charters. There will
be a short information session at 1pm in the lobby of the hotel tomorrow where you
can learn all about these offers. We recommend that you do not purchase packages
from street vendors as they are not always 100 percent reliable. They also may charge
you more than what they say. Please take my advice and allow Suntan tours to book all
of your day trips and activities while you are here.

[Offering advice]

If you need to exchange your dollars into pesos, please use a bank or money exchange.
We don't recommend exchanging your money at the hotel because you won't get a fair
rate. Some restaurants will accept American or Canadian money, but you are better
off to exchange your money and pay with pesos. Or, if you prefer, you can always use
your credit cards. Also, if you want to get around the city, or travel to Cabos San
Lucas, we recommend that you take the local bus rather than a taxi. The bus costs
about one American dollar, and the driver can give you change if you don't have the
exact amount. If you do decide to take a taxi make sure that you negotiate a price
before you go.

[Closing remarks]

We're going to be pulling up to the hotel in just a few minutes. Please sit back and
enjoy the view of the ocean on the left hand side of the bus as we enter the city. I ask
that you remain in your seats until we have come to a complete stop. Javier will be
meeting us at the bus to help you with your bags. Please double check to make sure
your bag has been taken off the bus. On behalf of Suntan Tours, have a wonderful
vacation in San Jose and I hope to see you tomorrow at the information session.

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 Practice I

1) What does the tour guide say is illegal in Los Cabos?

…………………………………………………………………………………………………..

2) What advice does the tour guide give about getting around the city?

…………………………………………………………………………………………………..

3) Where are tourists recommended to exchange their money?

…………………………………………………………………………………………………..

4) What is the name of the tour guide?

…………………………………………………………………………………………..

5) Why in the city of San Jose, Los Cabos is not allowed to swim?

……………………………………………………………………………………………………

Practice II

1) Where is the place if we want to swim to enjoy the ocean?

……………………………………………………………………………………………………..

2) Suntan Tour offers lots of discounts, including what packages have

been mentioned above?

………………………………………………………………………………………………………

3) Suntan Tours don't recommend buying tickets at street vendors, why?

………………………………………………………………………………………………………

4) Why Suntan Tours don't suggest to exchange money at the hotel ?

………………………………………………………………………………………………………
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 5) Mention and explain if you want to get around the city, or travel to Cabos San
Lucas, is it recommended to use a vehicle?

……………………………………………………………………………………………………….

CURRICULUM VITAE

Mazaya Khofifah Ramadhani, can be called Mazaya or Opi.

Born in Jakarta December 20, 2000. Coming from Jakarta and
living in Jakarta, busy everyday studying and working. Studied at
Tama Jagakarsa University and worked as a Post Office
Administration. Having hobbies Sports, singing, watching
movies, and reading horror novels. Had aspired to become a
doctor because as a child he was often sick. But her goal in life
now is to graduate from college and become a career woman.

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BIBLIOGRAPHY

http://www.nvtc.ee/e-oppe/Varkki/tourguide/asking_and_answering_questions.html

Showing Places of Interest - English for Tour Guides | English for Work | EnglishClub

https://ferakomalasarii.wordpress.com/2013/03/11/esp-for-tour-guide/

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