To develop ability to structure, analyze, and identify actionable
agendas for real life managerial situations To enable appreciation of inter-dependencies in various functional areas in an organization To sensitize participants to general management perspectives. To provide tactical ability to connect organization to functional management strategies To expose them to leadership and managerial skills. Managing priorities and conflicting demands for resources Creating and fostering a culture that values and knows how to deliver rapid results Establishing benchmarks and criteria for people management
Learning Contents: 1. INTRODUCTION TO MANAGEMENT SKILLS: The Critical roles of Management Skills in Public Service The Skills of Effective Managers Essential Management Skills in Public service What Are Management Skills? Improving Management Skills An Approach to Skill Development in Public Service Leadership and Management in Public Service Diversity and Individual Differences in Public Service
2. PERSONAL SKILLS DEVELOPING SELF-AWARENESS Assessing emotional intelligence Determining values and priorities Identifying cognitive style Assessing attitude toward change Understanding core self-evaluation MANAGING PERSONAL STRESS Coping with stressors Managing time Developing resiliency
SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY Using the rational approach Using the creative approach Fostering innovation in others
3. INTERPERSONAL SKILLS BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY Coaching Counseling Listening GAINING POWER AND INFLUENCE Gaining power Exercising influence Increasing authority MOTIVATING OTHERS Diagnosing poor performance Creating a motivating environment Rewarding accomplishments MANAGING CONFLICT Identifying sources Selecting strategies Resolving confrontations Exercises and case studies
4. GROUP SKILLS EMPOWERING AND DELEGATING Empowering others Delegating Sharing power BUILDING EFFECTIVE TEAMS AND TEAMWORK Diagnosing team development Building teamwork Fostering effective team leadership
LEADING POSITIVE CHANGE Creating positive deviance Leading positive change Mobilizing the capabilities of others
5. COMMUNICATION SKILLS/ PERFORMANCE APPRAISAL MAKING ORAL AND WRITTEN PRESENTATIONS Formulating strategy and structure utilizing an enhanced style CONDUCTING INTERVIEWS Conducting general interviews Conducting specific purpose interviews CONDUCTING MEETINGS Conducting productive meetings PERFORMANCE APPRAISAL. Key elements in appraising performances