SANDEEP LENIN.

OBJECTIVE
A position allowing me to use and develop my skills for the
better prospects of self and the organization.

EXPERIENCE
3rd June 2007 to 30’th July 2008 - Ma Foi Consultancy for AXIS
Phone Banking Centre in Mumbai as Phone Banking Officer

 Provide customers with product and service information

 Complete call logs and reports.
 Research misapplied payments.
 Recognize, document and alert the supervisor of trends in
customer calls.
 Specialised in Internet banking.
 Blocking the lost debit cards.

17’th October 2007 to 14’th September 2009 - Sutherland

Global service (International BPO) in Cochin as Customer Care
executive for the McAfee Anti Virus software

 Handled escalation calls as a Team Leader.

 Creating and forwarding daily performance report of the
team to the Mangers.
 Implemented training course for new recruits — speeding
profitability.

EDUCATION
2007 - Union Christian College , Mahathma Gandhi University
 BSc. Comp. Science - 59.70%

2003 – GHSS Chendamangalam , Kerala State Board

 XII
th
- State - 66%
2001 – GHSS Chendamangalam , Kerala State Board
 X
th
- 72%
Currently Doing
 MBA from Directorate of Distant Education, Annamalai
University

ADDITIONAL QUALIFICATION
Auto CADD : In CIVIL Branch.

PROJECT WORK DETAILS

Title: ONLINE VIDEO SHOP
Environment: ASP.NET, SqL SERVER 2000
 E-MAIL SANDEEPLENIN@AOL.COM
2
THAIKKOOTTATHIL HOUSE, VADAKKUMPURAM P.O., N.PARAVOOR,
ERANAKULAM, KERALA, PIN:683521 • PHONE (0484) 2518807, MOBILE -
+91.9946683277,DOB : 02-04-1986