RECRUITMENT PROCESS

MEANING OF RECRUITMENT
RECRUITMENT - PLACING THE RIGHT PERSON IN RIGHT PLACE AT RIGHT
TIME
Hiring Goals
Hire the best available caniate !"r the #"b$
Sta% "&t "! c"&rt
$
Research the Organization
Pr"&cts'services
G"als'str&ct&re
Pr"ble(s
Entr%-level )"siti"ns
*"b res)"nsibilities
Pr"("ti"n )"licies'"))"rt&nities
H"+ selective can %"& be,
-e)ens "n (an% !act"rs
. T%)e "! #"b/ l"cati"n/ e0tent "! avertisin1 an recr&it(ent/ l"cal ec"n"(%/ availabilit% "!
trainin1 sch""ls'c"lle1es$
2e as )ic3% as the (ar3et c"niti"ns all"+ %"& t" be4$
Difficlt !estions
Ille1al 5&esti"ns . iscri(inate a1ainst a))licant base "n se0/ race/ etc$
H"+ t" hanle6
. C"n!r"nt intervie+er . (a% c"st %"& an% career +ith that "r1ani7ati"n
. Ans+er 5&esti"n b&t !eel ba %"& +ere !"rce t" ans+er !"r sa3e "! %"&r career
. Rea intenti"n behin 5&esti"n an res)"n t" the intenti"n "! the 5&esti"n
The Staffing Process
"e# Recrit$ent Ste%s
Avertisin1
Intervie+in1
Testin1
Chec3 Re!erences
C"niti"nal O!!er "! E()l"%(ent
2ac31r"&n Chec3
-r&1 Screen
Uses of A%%lication For$s
Serve three )ri(ar% )&r)"ses6
. T" eter(ine +hether caniates (eet the (ini(&( 5&ali!icati"ns !"r the #"b
. A))licati"ns hel) e()l"%ers #&1e the )resence 8"r absence9 "! certain #"b-relate
attrib&tes
. In!"r(ati"n c"ntaine "n the a))licati"n !"r( can be &se t" re !la1 an% )"tential
)r"ble( areas c"ncernin1 the a))licant
!estions &o Ma# 'e As(e)
:hat are %"&r !&t&re v"cati"nal )lans,
In +hat sch""l activities have %"& )artici)ate,
In +hat t%)e "! )"siti"n are %"& ("st intereste,
:h% " %"& thin3 %"&; li3e t" +"r3 !"r "&r c"()an%,
:hat #"bs have %"& hel, H"+ +ere the% "btaine an +h% i %"& leave,
:hat )ercenta1e "! c"lle1e e0)enses i %"& earn, H"+,
H"+ i %"& s)en %"&r vacati"ns +hile in sch""l,
:hat " %"& 3n"+ ab"&t "&r c"()an%,
:hat 5&ali!icati"ns " %"& have that (a3e %"& !eel %"& +ill be s&ccess!&l in %"&r !iel,
:hat e0trac&rric&lar "!!ices have %"& hel,
I! %"& +ere startin1 c"lle1e a1ain/ +hat c"&rses +"&l %"& ta3e,
H"+ (&ch ("ne% " %"& h")e t" earn at a1e <=, A1e <>,
:hat " %"& thin3 eter(ines a )ers"n;s )r"1ress +ithin a c"()an%,
-" %"& )re!er +"r3in1 b% %"&rsel! "r +ith "thers,
:hat 3in "! b"ss " %"& )re!er,
More !estions
Are %"& )ri(aril% intereste in ("ne% "r is service %"&r )ri(e c"ncern,
Can %"& ta3e instr&cti"ns +ith"&t !eelin1 &)set,
H"+ i )revi"&s e()l"%ers treat %"&,
:hat i %"& learn !r"( )revi"&s #"bs,
Can %"& 1et rec"((enati"ns !r"( !"r(er e()l"%ers,
:hat interests %"& ab"&t "&r )r"&ct'service,
-i %"& chan1e %"&r (a#"r in c"lle1e, :h%,
:hen i %"& select %"&r (a#"r,
-" %"& !eel %"& i the best sch"lastic +"r3 "! +hich %"& +ere ca)able,
:hat " %"& 3n"+ ab"&t "))"rt&nities in this !iel,
-" %"& li3e r"&tine +"r3, Re1&lar h"&rs,
:hat is %"&r (a#"r +ea3ness,
8?"r a c"()lete list "! 5&esti"ns/ 1" t" Intervie+ @&esti"ns$9
'eha*ioral !estions
A"&r res)"nse t" this t%)e "! 5&esti"n sh"&l re!er t" a
s)eci!ic incient$ Use this !"r(at +hen ans+erin1 these
t%)es "! 5&esti"ns6
S Sit&ati"n6 -escribe sit&ati"n/ incl&e +h" +as inv"lve
T Tas36 E0)lain tas3 "r )r"ble(
A Acti"n6 -escribe s)eci!ic acti"n %"& t""3
R Res&lt6 Give s)eci!ic c"nse5&ences "! %"&r acti"n
Difficlt !estions+
Possi,le Res%onses
-" %"& 3n"+ h"+ t" t%)e 8+hen a))l%in1 !"r (ana1erial )"siti"n9,
. I +asn;t a+are t%)in1 +as re5&ire !"r this )"siti"n$ I ass&(e s&))"rt services +"&l
be )r"vie t" assist (e in a (ana1erial r"le$ I a( able t" t%)e +ell en"&1h t" s&ccess!&ll% &se a
c"()&ter$
:hat +ill be %"&r (arital stat&s in the !&t&re,
. I " n"t antici)ate an% chan1e in (% (arital stat&s in the near !&t&re$ I " n"t believe it
is relate t" (% #"b )er!"r(ance$
Are %"& (arrie,
. I! %es/ " %"& )lan t" 1" +here %"&r s)"&se l"cate e()l"%(ent a!ter 1ra&ati"n, I a(
l""3in1 !"r a career "))"rt&nit% +hich I !eel %"&r "r1ani7ati"n can )r"vie$ :e have alrea%
isc&sse this th"r"&1hl%$ I! I a( hire/ (% s)"&se +ill l"cate a )"siti"n near (% #"b$
Difficlt !estions+
Possi,le Res%onses
Are %"& )lannin1 t" have a !a(il%,
. I have n" )resent )lans !"r havin1 chilren$ I! I "/ I +"&l e0)ect t" ta3e a sh"rt
(aternit% leave an ret&rn t" (% )"siti"n +ith the c"()an%$ I a( ver% c"((itte t" havin1 a
career$
As a (e(ber "! a (in"rit% 1r"&)/ " %"& thin3 %"& +"&l have
)r"ble(s livin1 in a c"nservative c"((&nit%,
. I have been a (e(ber "! a (in"rit% 1r"&) all (% li!e an !eel able t" c")e +ith an%
i!!ic&lties "r )r"ble(s I (i1ht enc"&nter$
-" %"& thin3 )e")le have i!!ic&lt% +"r3in1 !"r a +"(an'(in"rit%,
. I! e()l"%ees )er!"r( their #"bs an relate t" "thers "n a )r"!essi"nal basis/ I !eel there
sh"&l be n" ("re )r"ble(s than th"se ass"ciate +ith an% 1r"&) "! )eers$ T"a%/ c"()anies are
strivin1 !"r a ("re iversi!ie +"r3 !"rce t" create better +"r3 envir"n(ents$
!estions &o Shol) As(
Pre)are < . > 5&esti"ns t" ta3e +ith %"& t" %"&r intervie+
As3 5&esti"ns ab"&t salar%/ !rin1e bene!its/ ti(e "!! "nl% at later intervie+s
O))"rt&nit% t" !in "&t ("re ab"&t "r1ani7ati"n/ )"siti"n
C"((&nicates %"&r interest/ )re)areness
!estions to As( Inter*ie-er
:h% is this )"siti"n ")en,
:hat e0actl% are the res)"nsibilities,
:hat are the 1eneral +"r3in1 c"niti"ns,
:hat +"&l %"& li3e "ne i!!erentl% b% the ne0t )ers"n +h" !ills this )"siti"n,
:hat are s"(e l"n1er-ter( "b#ectives %"& +"&l li3e c"()lete,
:hat !ree"( +ill I have in eter(inin1 (% "+n +"r3 "b#ectives,
:here c"&l a )ers"n 1" +h" is s&ccess!&l in this )"siti"n an in +hat ti(e !ra(e,
H"+ (&ch t&rn"ver 1enerall% "cc&rs,
H"+ is "ne eval&ate, H"+ "!ten,
?"r a c"()lete list "! 5&esti"ns/ visit @&esti"ns t" As3 the Intervie+er
Inter*ie- St#les
-irecte
N"n--irective
Stress
Directe) Inter*ie-
Intervie+er has an "&tline
As3s s)eci!ic 5&esti"ns an n"tes %"&r res)"nses "n chec3list
I( t%le/ b&t challen1in1 t" intervie+ee
Non.Directi*e Inter*ie-
Ber% &nstr&ct&re st%le
All"+s %"& t" ch""se t")ic
@&esti"ns br"a an 1eneral
A"& ta3e c"ntr"l "! intervie+
Stress stren1ths/ av"i +ea3nesses
Stress Inter*ie-
Inter*ie-er $a#/
. la)se int" l"n1 silence "r have &n!rienl%/ br&s5&e attit&e
. stare at %"& +ith"&t sa%in1 an%thin1
. ta3e n"tes/ i1n"re %"&
Pr%ose 0 to fin) ot6
. H"+ !ar can %"& be )&she be!"re %"& assert %"&rsel!,
. H"+ " %"& assert %"&rsel!,
Testin1
Ever hire s"(e"ne +h" t&rne "&t t" be inc"()etent,
It;s "3a% t" as3 caniates t" )r"ve that the% can )er!"r( the #"b-relate technical s3ills
that the% clai( t" )"ssess
Re!erence Chec3in1
The ("re the (errier
-"c&(ent the(
2est t" 1" t" the i((eiate s&)ervis"r
I! %"& ha the chance/ +"&l %"& rehire this e()l"%ee,
1ali)it# in Selection
-e!initi"n6 the e0tent t" +hich a selecti"n )r"ce&re acc&ratel% )reicts that a))licants
+h" " +ell "n the test "r "ther )r"ce&re +"&l )er!"r( the #"b as +ell as e0)ecte$
Baliit% is base "n a))licati"n "! selecti"n )r"ce&re t" #"b re5&ire(ents an
5&ali!icati"ns
. S)eci!ic base "n CSA;s !r"( #"b anal%sis
. General base "n 5&alities c"nsiere i()"rtant !"r an% #"b in a 1iven "r1ani7ati"n
Relia,ilit#
Re!ers t" the c"nsistenc% "! a (eas&re(ent
Reliable eval&ati"ns are c"nsistent acr"ss b"th )e")le an ti(e
Reliabilit% is (a0i(i7e +hen6
. T+" )e")le eval&atin1 the sa(e caniate )r"vie the sa(e ratin1s
. The ratin1s "! caniates ta3en at t+" i!!erent ti(es are the sa(e
:hen selecti"n sc"res are &nreliable/ their valiit% is i(inishe
P"ssible 5&alities eval&ate
Assessin1 D -"c&(entin1 Baliit%
Three strate1ies
. C"ntent-Oriente Strate1%
. Criteri"n-Relate Strate1%
. Baliit% Generali7ati"n Strate1%
Content.Oriente) Strateg#
The selecti"n evices +ere )r")erl% esi1ne an +ere (eas&res "! the neee +"r3er
re5&ire(ents
The selecti"n evices +ere ch"sen "n the basis "! an acce)table #"b anal%sis
The selecti"n evices (eas&re the )rinci)al Cn"+le1e/ S3ills an Abilities re5&ire !"r
)er!"r(ance "n the #"b$
The Unifor$ Selection Gi)elines
A sin1le set "! )rinci)les +hich are esi1ne t" assist e()l"%ers/ lab"r "r1ani7ati"ns/
e()l"%(ent a1encies/ an licensin1 an certi!icati"n b"ars t" c"()l% +ith re5&ire(ents "!
?eeral la+ )r"hibitin1 e()l"%(ent )ractices +hich iscri(inate "n 1r"&ns "! race/ c"l"r/
reli1i"n/ se0/ an nati"nal "ri1in$

The Uni!"r( Selecti"n G&ielines 4
-esi1ne t" )r"vie a !ra(e+"r3 !"r eter(inin1 the )r")er &se "! tests an "ther selecti"n
)r"ce&res4
-" n"t re5&ire a &ser t" c"n&ct valiit% st&ies "! selecti"n )r"ce&res +here n" averse
i()act res&lts$ 4
All &sers are enc"&ra1e t" &se selecti"n )r"ce&res +hich are vali/ es)eciall% &sers
")eratin1 &ner (erit )rinci)les$
Metho)s of E2ternal Recrit$ent
E()l"%ee Re!errals
A))licant-Initiate Recr&it(ent
Hel)-:ante Avertise(ents
E()l"%(ent A1encies
. P&blic E()l"%(ent A1encies
. Private E()l"%(ent A1encies
E0ec&tive Search ?ir(s
Ca()&s Recr&itin1
On-Line Recr&itin1
Choosing the Right Metho)
The !"ll"+in1 !act"rs are the ("st relevant6
. The t%)e "! #"b bein1 !ille
. H"+ 5&ic3l% the #"b nees t" be !ille
. The 1e"1ra)hic re1i"n "! recr&it(ent
. The c"st "! i()le(entin1 the recr&it(ent (eth"
. :hether the (eth" +ill attract the ri1ht (i0 "! caniates !r"( an EEO )ers)ective
. The e!!ectiveness "! the s"&rce in %ielin1 viable caniates
Realistic 3o, Pre*ie-s
Recr&iters ten t" "versell the #"b/ +hich res&lts in t&rn"ver "! ne+ e()l"%ees
R*Ps 1ive a))licant ("re realistic in!"r(ati"n ab"&t the #"b
. ?av"rable as +ell as &n!av"rable
Caniates can (a3e a ("re in!"r(e ecisi"n
Factors Inflencing Acce%tance
Alternative "))"rt&nities
Attractiveness "! c"()an%
Attractiveness "! #"b
I()ressi"n 1iven b% recr&iter
. In!"r(ati"n
. Manner "! 1ivin1 in!"r(ati"n
. H"+ +ell recr&iter treats a))licants
. Ti(eliness "! re)"nses
. Pers"nalit% "! the recr&iter as ("el
C"re Bers&s C"ntin1enc% Pers"nnel
C"re Pers"nnel
. E()l"%ees hire in the traiti"nal (anner
. C"nsiere )er(anent e()l"%ees
. Incl&e in the "r1ani7ati"n;s )a%r"ll
C"ntin1enc% Pers"nnel
. E()l"%e b% a s&))lier a1enc%/ an are l"ane t" the "r1ani7ati"n
. N"t incl&e in the "r1ani7ati"n;s )a%r"ll
. :"r3ers; salaries an bene!its are )ai b% the s&))lier
A)*antages of Contingenc# Personnel
Pr"vies (ana1e(ent +ith the !le0ibilit% t" c"ntr"l !i0e e()l"%ee c"sts
Relieves a c"()an% "! (an% "! its HRM b&rens
C"st savin1s
C"ntin1enc% +"r3ers +h" e0cel at their #"bs can be "!!ere c"re )"siti"ns
Disa)*antages of Contingenc# Personnel
C"ntin1enc% )ers"nnel (a% nee a c"nsierable a("&nt "! "rientati"n an trainin1
re1arin1 c"()an% )r"ce&res an )"licies
. This raises 5&esti"ns "! the c"st e!!ectiveness "! this a))r"ach
C"ntin1enc% +"r3ers (i1ht be less l"%al "r c"((itte t" the h"st "r1ani7ati"n
C"ntin1enc% +"r3ers may receive better +a1es than c"re +"r3ers/ leain1 t" resent(ent
a("n1 e()l"%ees
T%)es "! Sit&ati"ns t" Use C"ntin1enc% Pers"nnel
Certain t%)es "! har-t"-!in e0)ertise are re5&ire
C"()anies are tr%in1 t" sta!! ne+ "!!ices in 1e"1ra)hic areas !ar !r"( (ain hea5&arters
C"()anies +ant t" 3ee) heac"&nt "+n
C"()anies are tr%in1 t" sta!! )"siti"ns t" +"r3 "n hi1h ris3 )r"#ects
INTERNAL RECRUITMENT
Recr&it(ent "! e()l"%ees !"r internal nees "! the c"()an% !"r s"!t+are evel")(ent/
)r"#ect evel")(ent/ s"!t+are testin1 services an "ther c"()an% internal services$
A)*antages of Internal Recriting
Pr"("ti"n )"ssibilities "!ten enhance ("rale an ("tivati"n
@&ali!icati"ns "! internal caniates are alrea% +ell 3n"+n
Less e0)ensive
Internal caniates are ("re !a(iliar +ith "r1ani7ati"nal )"licies an )ractices
Metho)s of Internal Recrit$ent
C"()&teri7e Career Pr"1ressi"n S%ste(s
S&)ervis"r Rec"((enati"ns
*"b P"stin1
Career -evel")(ent S%ste(s
E4TERNA5 RECRUITMENT
Recr&it(ent "! e()l"%ees !"r "&t sie c"()anies "n si1nin1 a1ree(ent !"r s&))l%in1
(an)"+er !"r their nees$
T%)es "! Sit&ati"ns t" Use E0ternal Recr&it(ent
An "&tsier is neee t" e0)"se the "r1ani7ati"n t" ne+ ieas an inn"vati"ns$
N" 5&ali!ie internal caniates a))l%$
The "r1ani7ati"n is e0)eriencin1 hi1h t&rn"ver$
The "r1ani7ati"n is e0)anin1 an nees a lar1er +"r3!"rce$
HR OUTSOURCING
Hirin1 the e()l"%ees "n c"()an% )a%r"lls an )lacin1 the( "n i!!erent )r"#ects +ith
"ther "r1ani7ati"ns in lar1e n"$
Te$% an) Contract Staffing
Hirin1 the )e")le "n c"()an% )a%r"lls an shi!tin1 the( "n )r"#ects +ith clients at
i!!erent )laces$
IT RECRUITMENT PROCESS
CNO:LE-GE O? IT TECHNICAL TERMS
UN-ERSTAN-ING O? RE@UIREMENT
IT RECRUITMENT CNO:LE-GE
I-EA A2OUT IT IN-USTRA
I-EA A2OUT IT IN-USTRA LOCATION :ISE
I-EA A2OUT IT COMPANIES
SHOUL- HABE CNO:LE-GE A2OUT COMPANIES/ :HICH COMPANA IS
:ORCING ON :HICH TECHNOLOGA
CNO:LE-GE O? HO: MANA TAPE O? TECHNOLOGIES ARE USING
SHOUL- HABE PEOPLE NET:ORC
PERSONAL -ATA2ASE
I-EA A2OUT PRO*ECTS 8INTERNATIONAL/ -OMESTIC9
CNO:LE-GE ON BALI-ATION O? PRO*ECTS
I-ENTI?AING ACCURACA O? THE RESUME
TECHNICAL CNO:LE-GE
RESUME SCREENING
ON TIME SU2MISSION O? RESUMES
ARRANGE TECHNICAL INTERBIE:S
PREPARATION O? MIS REPORTS
-ATA2ASE MAINTENANCE
ARRANGE -ATA2ASE ACCOR-ING TO TECHNOLOGA
MAINTAINING -ATA2ASE ?OL-ERS ACCORNING TO POSITION
RE?ERRAL CHECCS
2ACCGROUN- BERI?ICATION
CAN-I-ATE EEPERIENCE BERI?ICATION
SHOUL- MAINTAIN CONTACT;S :ITH IT IN-USTRA PEOPLE
CNO:LE-GE O? IT TECHNICAL TERMS
MODE6S OF RECRUITMENT
Res&(es !r"( #"b )"rtals 8na&3ri$c"(/ ("nster$c"(/ #"bs ahea$c"(9
Res&(es thr"&1h e()l"%ee re!erence
Res&(es thr"&1h )e")le net+"r3
Hea H&ntin1
Mass recr&it(ent events$
Ca()&s recr&it(ent
Process for Recrit$ent
Re5&isiti"n !r"( service eliver% (ana1ers')r"#ect (ana1ers
Once re5&est receive !r"( S-M'PL;s/ )r"cess +ill start !r"( recr&it(ent es3$
Res"&rce anal%st sh"&l c""rinate the S-M'PL;s an recr&it(ent )e")le ail% basis an
anal%7e the (an)"+er re5&ire(ent an 1ive the n" "! )e")le re5&ire !"r )r"#ects
2ase "n res"&rce anal%st re)"rt/ recr&it(ent )e")le +ill start the )r"cess "! recr&it(ent$
Re5&est sh"&l s&b(it be!"re F> a%s "! the e0act ate +hich )e")le re5&ire$
Recr&it(ent )e")le +ill start the )r"cess/ +hich incl&es res&(e s"&rcin1/ screenin1/
sh"rt listin1$
A!ter sh"rt listin1 the )r"!ile tal3 t" caniate !"r his interest t" c"(e !"r intervie+$
A!ter isc&ssi"n +ith caniate arran1e !"r technical intervie+ +ith technical
(ana1ers')r"#ect (ana1ers
Sec"n r"&n "! intervie+ incl&e (achine test !"r testin1 his c"in1 3n"+le1e "n
(achine$
Thir r"&n "! intervie+ is a1ain technical intervie+ +ith technical tea(' service
eliver% (ana1ers'line (ana1er$
?inal r"&n "! intervie+ is HR intervie+$
A!ter HR intervie+ re!erral chec3s an iss&in1 "!!er letter$
'ac(gron) In*estigations
Traiti"nall% &se !"r t+" )&r)"ses6
. T" screen a))licants !"r )"siti"ns "! tr&st in "cc&)ati"ns s&ch as la+ en!"rce(ent/ )rivate
sec&rit%/ an n&clear )"+er
. T" screen caniates !"r s)ecial &t% "! care )"siti"ns in "rer t" satis!% re5&ire(ents
i()"se b% ne1li1ent hirin1 la+
E()l"%ers (&st av"i vi"latin1 the le1al ri1hts "! a))licants
. ?air Creit Re)"rtin1 Act
A))licants (&st be n"ti!ie i! e()l"%(ent is enie beca&se "! in!"r(ati"n "btaine
&rin1 an investi1ati"n
Reference Chec(s
Inv"lves c"llectin1 in!"r(ati"n !r"( a))licants; )revi"&s e()l"%ers
Pr"vies an"ther )"tentiall% &se!&l (eans "! assess(ent
Serve t+" i()"rtant )&r)"ses6
. Beri!% in!"r(ati"n )r"vie b% a))licants t" ens&re that the% have n"t !abricate their
5&ali!icati"ns "r +"r3 hist"r%
. Pr"vie aiti"nal in!"r(ati"n ab"&t a))licants/ +hich (a% be )reictive "! #"b
)er!"r(ance
E$%lo#$ent Inter*ie-s
Pr"vies an "))"rt&nit% !"r a))licants t" escribe their )revi"&s +"r3 e0)erience/
e&cati"nal hist"r%/ career interests/ li3es an isli3es/ etc$
?"&r t%)es "! val&able in!"r(ati"n s"&1ht &rin1 an intervie+6
. Technical 3n"+le1e
. Sel!-eval&ative 3n"+le1e
. Sit&ati"nal in!"r(ati"n
. 2ehavi"r escri)ti"n in!"r(ati"n
Increase the Relia,ilit# of Selection Inter*ie-s
Establish a 1"" ra))"rt +ith caniates
. Ma3e the( !eel at ease
As3 5&esti"ns that are clear
As3 5&esti"ns that are ("eratel% i!!ic&lt
Use behavi"rall% base 5&esti"ns
T&PES OF IT RECRUITMENT
INTERNAL RECRUITMENT
EETERNAL RECRUITMENT
HR OUTSOURCING
TEMP STA??ING
CONTRACT STA??ING
T&PES OF RECRUITMENT
IT INDUSTR&
It recr&it(ent )r"cess is i!!erent !r"( all "ther in&str% recr&it(ent

INDUSTR& SPECIFICATION
AEROSPACE AN- -E?ENCE
AUTOMOTIBE
2ANCING AN- CAPITAL MARCETS
COMMUNICATION SERBICES
-ISCRETE MANU?ACTURING
ENERGA
HEALTH CARE
HIGH TECHNOLOGA
INSURANCE
LI?E SCIENCES
ME-IA AN- ENTERTAINMENT
RETAIL AN- CONSUMER PACCAGE- GOO-S
TRANSPORTATION SERBICES
?INANCIAL SERBICES
TELECOM
IT INDUSTR& SER1ICES
APPLICATION -EBELOPMENT AN- MAINTANENCE
CORPORATE PER?ORMANCE MANAGEMENT
IN-EPEN-ENT BALI-ATION SERBICES
IN?RACTURE SERBICES
PACCAGE- APPLICATION SERBICES
PRO-UCT ENGINEERING
SASTEMS INTEGRATION
IT CONSULTING SERBICES
PRO-UCT 2ASE- SOLUTIONS
2PO SERBICES
IT TECHNO5OG&
MICROSO?T TECHNOLOGIES
C/ CGG/ BC GG/ M?C/ C"(/ -COM/ Bis&al 2asic/ Bis&al CGG/ B2$net/ ASP$net/ B2
Scri)t/ S@L Server/ IIS/MTS/ cr%stal Re)"rts/ Access H===/ +in"+s C'CGG/ CI/
SUN TECHNOLOGIES
C"re #ava/ *avaScri)t/ #s)/ servlets/ E#b/ HTML/EML an ESL/ s+in1s/ #!c/
COR2A'Orbi0'Bisi2r"3er/ EML/ UML/ M@ Series/ :eb s)here/ Net -%na(ics/ :eb l"1ic/
Netsca)e enter)rise server/ s&n "ne/ OOA-/ Str&ts/ *&nit I)lanet/ ATG -%na("/ JSL/ Bitria/

I2M MAIN?RAMES
C"b"l/ M? c"b"l/ PL'K/ CICS/ -2H/ Aabas/ IMS/ *CL/BSAM/ PL I'I2M (ain!ra(e
asse(bler'IMS/ -2'-C/ I-MS/ A-A2AS/ I2M M@ Series/ REEE/ se(bler/ CLIST/ @M?/
MBS/ OS<L=/ OS'H/ @SAM/ TELON/
I'M AS+788
RPG'F==/ C"b"l'F==/ -2'F==/ COOL)le0/ C""lHE
SAP
SAP-A2AP'F/ ALE/ I-OCS/E-I/:"r3!l"+/ ITS/ 2C/ :AS
SAP- ?I'CO'MM':M'S-'PP'PM'PS'HR'OM'SM
IS Oil . OLM'*BA
SAP . CRM'SRM'2:'SEM'P"rtals/
2asis C"ns&ltants$
EM2E--E- TECHNOLOGIES
A-A/ Asse(bler/ -evice rivers/ L-RA/ Aa Test/ Cantata/ RTRT/ RTOS/ Micr"
c"ntr"ller/ A-A/ CGG/ Mi0e Si1nal Har+are esi1n/?PGA/ Cernal Pr"1ra((in1/ (&ltitas3in1
D s%nchr"ni7ati"n/ b"ar level brin1 &)/ b""t c"e/ l"aer/ 2SP/ GCC/G-2/ In!eni"n
(icr"c"ntr"ller/ M"t"r"la (iHIr"c"ntr"ller/ KM bit/<H bit/ ETAS/ Bect"r T""ls/ Lint/Tess%/ MCS
PROTOCOLOS
IPvM/ SIP/ H$<H</ MGCP/ B"IP/ SSN/ SNMP
9IRE5ESS GSM+GPRS
Pr"t"c"ls-LLC'SN-CP'MM/ RLC'MAC' La)-M/LK/S-L/ASN-K/SSN/2ICC/IN/MAP/
TCAP/H$HFO/2SSMAP/-TAP/SM/GMM/SN-CP/LLC/2SSGP/GTP/RANAP

NET9OR"
GSM'GPRS Pr"t"c"ls- Abis an A'Gb inter!aces/call r"cessin1/BOIP/SIP/Ma1ac"/
SIGTRAN/S"!ts+itch/(eia an si1nalin1 1ate+a%/calla1ent/ MTS'E-GE'GPRS8<GPP9/
C-MAH===8<GPPH9/ O=H/KK'O=H/KM'O=H
NET9OR"ING PROTOCO5S
TCP'IP/HTTP/TP/SMTP/TELNET/A-IUS/ AAA/-HCP/LHTP/PPP/ RSBP/NAT/ICE/
SONET/-S<'E</ TK'EK/PPP'H-LC/ PPP LHTP/ GRE/ -NS/:INS/ 2GP/IPSEC/ PPTP/
IP/RIP/OSP?/ISIS/M2GP/PIM/-BMRP/ MPLS/ SBP/ RIPn1/ BPN/L-P/ BPLS/PIM/ -BMRP/
BRRP/IGMP/OSP?/STP/RSTP/ MSTP/LACP/GBRP'GARP/ RIP vK'vH/

TESTING TOO5S
:in r&nner/ L"a r&nner/ Sil3 test/ Test -irect"r/ Re1ressi"n testin1/ Inte1rati"n testin1/
Per!"r(ance Testin1/ 2l"c3 b"0 testin1/ @TP/:hite b"0 testin1/ Merc&r% interactive/ S%(bian
testin1
AUDIO+1IDEO+IMAGE
:MA/ AAC/ AAC)l&s/ MPEG-H'F/ AC</ MP</ H$HMF/ :MB/ PNG/ GI?/ TI??/
*PEGH===

SPEECH AND 1OIP
S)eech s%nthesis/ s)eech c"ecs li3e GNHH$K/ G$NHL/ a'b/ GNH<$K/ G$NHO/ GSM-AMR-
NM/ GSM-AMR-:2/ LEC/ AEC

SCREEN OPERATING S&STEMS
Ethernet/ PPP/ ?ra(e Rela%/ ATM/A-SL/ IS-N/ an SNMP/ ?ire+alls/ BPN/Nat/ IP Sec/
cr%)t"1ra)h%/ net+"r3 sec&rit%