Commercial English - Vocabulary (A-M)

accordance (in accordance with)

account
accounting error
acknowledge (to)
address
addressee
advance (in advance)
advance payment
advice of payment
after-sales service
agreement
air freight
air waybill
amount due
apology
apply (to apply for)
approval (on approval)
as from
balance (financial)
bank account
bill of exchange
bill of lading
blank cheque
branch
brand
brisk trade
business (on business)
buyer
cancel
cargo
carriage free
carriage paid
to dispatch to
draft
duly signed
due date
dutiable
duty free
to enclose
enclosed
enquiry
exchange rate
expenses
extension of payment time
failure to pay
fee
file
firm offer
free of charge
goods
to grant a discount
to be grateful
hereby
inadequate packing
included
initial order
to inquire
inquiry
insurance
introductory price
invoice
to invoice
leaflet
liability
liable
to mention
as mentioned
money order
Commercial English - Vocabulary (N-Z)
to negotiate
net price
obliged
opportunity
order
orderform
overdraft
overdue
overdrawn
payable by you
to postpone
preferential rate
prior notice
profit margin
purchase
quarterly
quotation
to quote a price
range
rate
ready for despatch
receipt
recipient
to recommend
with reference to
to refund
registered letter
reimbursement
remittance
to renew
repeat order
replacement
on request
to request
requirement
respite
to retail
retail price
reward
sales
sample
to satisfy a requirement
under separate cover
to ship
shipment
to be short-listed
to sign
sold out
spare parts
statement of account
to have something in stock
in storage
to store
to subscribe
substantially reduced
supplier
survey of damage
terms
terms of payment
trade fair
bank transfer
turnover
undermentioned
unfortunate
unit price
unsaleable
valid
value
warehouse
warrant
waybill
wholesale
within a week/month
Commercial English - Orders
Orders
Orders
Thank you for your quotation of J!" #st $%%$&
'e are pleased to place an order with you for $%% ()* computers&
+lease send us the undermentioned goods&
'e should be grateful for delivery by $,th -eptember $%%$&
+lease quote number $./&001 on all correspondence&
+lease confirm receipt of the order&
2our prices are not competitive enough&
'e have therefore decided not to place an order with you&
3ur order no& #%%&../ has not yet been delivered&
+lease submit a quotation for a substitute&
'e should like to cancel our order no& 445&%%#&
'e are pleased to acknowledge your order of #st July $%%#&
3ur dispatch department is processing your order&
6elivery will be made by ,th July $%%#&
'e will require two weeks to process your order&
The goods are no longer in stock/out of stock/no longer available&
7owever8 we can offer you a substitute&
9 am afraid your order has gone missing&
Commercial English - Information
Information
9 was given your name by (r *isher&
'e are interested in your samples&
9 was interested to hear/know/see that &&&
There is much demand for &&&
'ould you kindly send us model /6) :
'e would be grateful for further details about your
offer&
+lease let us know the current freight rate for sea/rail /air/ road transport&
9n addition 9 would like a valid price list&
'ould your company be able &&&:
+lease get in touch with our secretary8 (rs ;arnes&
+lease reply without delay/by return of post
Commercial English - aults and com!laints
aults and com!laints
The goods we ordered on ##th (arch have not arrived&
'e regret to inform you that our order no&$$//8 which should have been delivered by .rd
!ovember8 is now considerably overdue&
3ur consignment of #%% computers was stolen in transit&
(r ;oyle is extremely concerned at &&&
'e have marked the delivery slip accordingly&
+lease arrange for reimbursement of the value of the damaged goods&
9 should like to query the charge for packing which seems unusually high&
'e are sorry to hear that the goods are damaged&