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Letter Template for requesting a refund for faulty goods

Enter Traders Name Enter Your Name


Enter Traders Address Enter Your Address
Date:
Reference:
Dear....,
On (date) I bought (tem) from !ou at a cost of " (or #)(a$so s%ecf!
method of %a!ment)...
The (tem) s fau$t! and the defect(s) s (are) $sted be$o&:
'.
(.
).
I ha*e %re*ous$! re%orted ths to !ou on (date) but !ou ha*e fa$ed to
%ro*de a remed! &thn a reasonab$e amount of tme.
The +a$e of ,onsumer -oods and Assocated -uarantees Drect*e
../00/E, re1ures !ou to %ro*de me &th a remed! &thn a reasonab$e
amount of tme. As !ou ha*e fa$ed to do ths, I am no& entt$ed to c$am a
rembursement of the mone! that I ha*e %ad.

I re1uest that !ou %ro*de me &th a fu$$ refund of " (#) &thn the ne2t
t&o &ee3s.
Yours sncere$!/fathfu$$!,
This template is to be used for guidance and may not
suit your specifc situation. If you require more detailed
advice & guidance, please call the UK uropean
!onsumer !entre on "#$%& "$ "% "'.

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