Accenture

Accenture plc
Company Profile
Publication Date: 30 Jun 2011
www.datamonitor.com
Europe, Middle East & Africa
119 Farringdon Road
London
EC1R 3DA
United Kingdom
Americas
245 5th Avenue
4th Floor
New York, NY 10016
USA
Asia Pacific
Level 46
2 Park Street
Sydney, NSW 2000
Australia
t: +44 20 7551 9000

f: +44 20 7551 9090
e: euroinfo@datamonitor.com
t: +1 212 686 7400

f: +1 212 686 2626
e: usinfo@datamonitor.com
t: +61 2 8705 6900

f: +61 2 8088 7405
e: apinfo@datamonitor.com
Accenture plc
ABOUT DATAMONITOR
Datamonitor is a leading business information company specializing in industry analysis.
Through its proprietary databases and wealth of expertise, Datamonitor provides clients with unbiased
expert analysis and in depth forecasts for six industry sectors: Healthcare, Technology, Automotive,
Energy, Consumer Markets, and Financial Services.
The company also advises clients on the impact that new technology and eCommerce will have on
their businesses. Datamonitor maintains its headquarters in London, and regional offices in New
York, Frankfurt, and Hong Kong. The company serves the world's largest 5000 companies.
Datamonitor's premium reports are based on primary research with industry panels and consumers.
We gather information on market segmentation, market growth and pricing, competitors and products.
Our experts then interpret this data to produce detailed forecasts and actionable recommendations,
helping you create new business opportunities and ideas.
Our series of company, industry and country profiles complements our premium products, providing
top-level information on 10,000 companies, 2,500 industries and 50 countries. While they do not
contain the highly detailed breakdowns found in premium reports, profiles give you the most important
qualitative and quantitative summary information you need - including predictions and forecasts.
All Rights Reserved.

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form by any means, electronic,
mechanical, photocopying, recording or otherwise, without the prior permission of the publisher, Datamonitor plc.
The facts of this profile are believed to be correct at the time of publication but cannot be guaranteed. Please note that the
findings, conclusions and recommendations that Datamonitor delivers will be based on information gathered in good faith
from both primary and secondary sources, whose accuracy we are not always in a position to guarantee. As such Datamonitor
can accept no liability whatever for actions taken based on any information that may subsequently prove to be incorrect.
Accenture plc
Datamonitor
Page 2
Accenture plc
TABLE OF CONTENTS
TABLE OF CONTENTS
Company Overview..............................................................................................4
Key Facts...............................................................................................................4
Business Description...........................................................................................5
History.................................................................................................................10
Key Employees...................................................................................................18
Key Employee Biographies................................................................................20
Major Products and Services............................................................................29
Revenue Analysis...............................................................................................31
SWOT Analysis...................................................................................................33
Top Competitors.................................................................................................41
Company View.....................................................................................................42
Locations and Subsidiaries...............................................................................45
Accenture plc
Datamonitor
Page 3
Accenture plc
Company Overview
COMPANY OVERVIEW
Accenture (or the company) is a global management consulting, technology services and outsourcing
company. The company has experience, capabilities across most of the industries and business
functions. Its business is structured around five operating groups, which together comprise 19 industry
groups. Accenture provides services to its customers through a global delivery network of over 50
centers. It mainly operates in Americas and Europe, Middle East and Africa (EMEA). The company
is headquartered in Dublin, Ireland and employs 204,000 people.
The company recorded revenues of $21,550.6 million during the financial year ended August 2010
(FY2010), a decrease of 0.1% over 2009. The operating profit of the company was $2,914.8 million
in FY2010, an increase of 10.2% over 2009. Its net profit was $1,780.7 million in FY2010, an increase
of 12% over 2009.
KEY FACTS
Head Office
Accenture plc
1 Grand Canal Square
Grand Canal Harbour
Dublin 2
IRL
Phone
353 1 646 2000
Fax
353 1 646 2020
Web Address
http://www.accenture.com
Revenue / turnover 21,550.6

(USD Mn)
Financial Year End
August
Employees
204,000
New York Ticker
ACN
Accenture plc
Datamonitor
Page 4
Accenture plc
Business Description
BUSINESS DESCRIPTION
Accenture (or the company) is one of the leading providers of management consulting, technology
services and outsourcing services in the world. The company provides services to its customers
through a global delivery network of over 50 centers. It has offices and operations in more than 200
cities in 53 countries.
The company's business is structured around five operating groups, which together comprise 19
industry groups. For financial reporting purposes, the company's operating groups are considered
as reportable segments. The five operating groups of the company include products, communications
and high tech, financial services, resources, and health and public service.
The products operating group comprises air freight and travel services; automotive; consumer goods
and services; industrial equipment; infrastructure and transportation services; life sciences; and retail
industry groups.
The air freight and travel services industry group serves airlines, freight and logistics companies
across all modes of transport, and travel services companies, including hotels, tour operators, rental
car companies and cruise operators. Accenture helps its clients in developing and implementing
networks, integrating supply chains, developing procurement strategies, and building improved
customer-relationship-management (CRM) capabilities. The company also offers industry-specific
solutions, such as Navitaire for the airline industry and a proprietary shipment-management solution
for the freight and logistics industry.
The automotive industry group works with auto manufacturers, dealers, retailers and service providers.
It enables clients to develop and implement solutions focused on product development and
commercialization, customer service and retention, channel strategy and management, branding,
buyer-driven business models, cost reduction, CRM and integrated supplier partnerships.
The consumer goods and services industry group provides services to food and beverage, alcoholic
beverage, household goods and personal care, tobacco and fashion/apparel manufacturers and
agribusiness and consumer health companies around the world. Its service offerings address clients
large-scale enterprise resource planning (ERP) strategy and implementation, sales and marketing
transformation, working-capital productivity improvement and supply chain collaboration. The group
also helps clients in building operating models that facilitate processes focused on improved outcomes
for users, employees, customers and suppliers.
The industrial equipment industry group serves the industrial and electrical equipment, automotive
supplier, consumer durable and heavy equipment industries. It enables the clients to increase
operating and supply chain efficiencies by improving processes and leveraging technology. The
group also helps clients in generating value from strategic mergers and acquisitions. In addition, the
industrial equipment industry group develops and deploys solutions in the areas of cloud computing,
Accenture plc
Datamonitor
Page 5
Accenture plc
channel management, collaborative product design, remote field maintenance, enterprise application
integration and outsourcing.
The infrastructure and transportation services industry group offers service to companies in the
construction, infrastructure-management (ports, airports, seaports and road-tolling facilities) and
mass-transportation industries. It offers solutions to improve clients information technology (IT) and
CRM, network efficiency, supply chain integration, develop procurement and electronic business
marketplace strategies, and in managing maintenance, repair and overhaul processes and expenses.
The group also provides transport-infrastructure (railroad, airport, and seaport) and urban-infrastructure
services, including project management, fare management and transport operations services.
The life sciences industry group works with pharmaceutical, biotechnology, medical products and
other companies across the life-sciences value chain and provides services, including large-scale
business and technology transformation, targeted business performance improvement, and
post-merger integration. It focuses primarily on research and development (R&D), supply chain,
manufacturing, marketing and sales, and select back-office functions. The life sciences industry
group also operates life sciences-specific business process and IT outsourcing services across all
geographies in the global industry.
The retail industry group serves a range of retailers and distributors, including supermarkets,
department stores, specialty premium retailers and large mass-merchandise discounters. Its service
offerings address new ways of reaching the retail trade and consumers through precision marketing;
maximize brand synergies and cost reductions in mergers and acquisitions; improve supply chain
efficiencies through collaborative commerce business models; and enhance the efficiency of internal
operations.
The communications and high tech operating group provides management consulting, technology,
systems integration and outsourcing services and solutions to the communications, electronics and
high tech, media and entertainment industries.
The communications industry group serves many of the worlds leading wireline, wireless, cable and
satellite communications and service providers. It provides a range of services that enable clients
to increase margins, improve asset utilization, improve customer retention, increase revenues,
reduce overall costs and speed up sales cycles. The group also offers a solutions portfolio that
addresses major business and operational issues related to sales and service channels, new product
innovation, network functions, corporate functions and IT.
The electronics and high tech industry group provides services to communications technology,
consumer technology, enterprise technology, semiconductor, software and aerospace/defense
segments. It offers services in areas, including strategy, engineering services, enterprise resource
management, CRM, embedded software solutions, sales transformation, supply chain management,
embedded software development, human performance, and merger/acquisition activities, including
post-merger integration. The group also provides solutions that address the business and operational
challenges, such as new product innovation and development, customer service and support, sales
and marketing, and global sales and operations effectiveness.
Accenture plc
Datamonitor
Page 6
Accenture plc
The media and entertainment industry group serves the broadcast, entertainment (television, music
and movie), print, publishing and portal industries. It offers a range of services, including digital
marketing, performance advertising, digital rights management, and digital content and media
technologies to enable clients in managing, accessing, distributing and protecting content across
multiple platforms and devices. The group also provides additional turn-key solutions through Origin
Digital and Digiplug, specialized Accenture units that enable content owners and distributors adapt
business processes and systems to enable digital monetization.
The financial services operating group includes banking, capital markets, and insurance industry
groups. The banking industry group helps retail and commercial banks and diversified financial
enterprises in developing and executing strategies to target, acquire and retain customers; expanding
product and service offerings; managing risk; complying with new regulatory initiatives; supporting
integration related to mergers and acquisitions; and leveraging new technologies and distribution
channels.
The capital markets industry group enables investment banks, broker/dealers, asset-management
firms, depositories, exchanges and clearing and settlement organizations in developing and
implementing trading, asset-management and market-information-management systems and solutions.
The insurance industry group helps property and casualty insurers, life insurers, reinsurance firms
and insurance brokers in improving business processes, modernizing their technologies and improving
the quality and consistency of risk selection decisions. It offers claims management solutions,
insurance policy administration technology solutions, and a variety of outsourcing solutions.
The resources operating group serves the chemicals, energy, forest products, metals and mining,
utilities and related industries. The chemicals industry group works with a range of cross-section of
industry segments, including petrochemicals, specialty chemicals, polymers and plastics, gases and
agricultural chemical companies, among others. The group enables chemical companies to develop
and implement new business strategies, redesign business processes, manage complex change
initiatives, and integrate processes and technologies to achieve improved performance.
The energy industry group serves a range of companies in the oil and gas industry, including
upstream, downstream, oil services and clean-energy companies. Its primary areas of focus include
helping clients optimize production, manage their hydrocarbon and non-hydrocarbon supply chains,
streamline marketing operations and realize the full potential of third-party enterprise-wide technology
solutions. In addition, the groups multi-client outsourcing centers allow clients to increase operational
efficiencies and exploit cross-industry synergies.
The natural resources industry group serves the metals, mining, forest products and building materials
industries. It enables clients, including mining companies in the coal, iron ore, copper and precious
metals sectors; steel and aluminum producers; and lumber, pulp, papermaking, converting and
packaging companies, to develop and implement new business strategies, redesign business
processes, manage complex change initiatives, and integrate processes and technologies to achieve
improved performance.
Accenture plc
Datamonitor
Page 7
Accenture plc
The utilities industry group works with electric, gas and water utilities around the world. It offers CRM,
workforce enablement, smart-grid development, supply chain optimization, and trading and risk
management solutions. The group also provides a range of outsourced customer-care services to
utilities and retail energy companies in North America.
The health and public service operating group comprises health and public service industry groups.
Through the companys Connected Health initiative, the health industry group works with healthcare
providers, government health departments, policy-making authorities/regulators, managed care
organizations, health insurers and other industry-related organizations to improve the quality,
accessibility and affordability of healthcare. The groups primary offerings address a range of areas,
including electronic health records and health information exchanges; back-office services for
hospitals and health plans; sales and marketing; core administration services; health management
services; claims excellence/cost containment; and corporate functions, including human resources,
finance, procurement and IT.
The public service industry group provides services designed to enable public service entities in
increasing the efficiency of their operations, improving service delivery to citizens, and reducing their
overall costs to address significant budget deficits. The group works primarily with defense, revenue,
human services, health, postal, and justice and public-safety authorities or agencies. Its clients
generally include national, state or local-level government organizations, as well as pan-geographic
organizations.
Accentures offerings fall under three growth platforms: management consulting, technology and
business process outsourcing (BPO). The management consulting growth platform works closely
with the professionals in the companys operating groups and the other growth platforms. It is
responsible for the development and delivery of the companys strategic, operational, functional,
industry, process and change consulting capabilities. This growth platform comprises CRM, finance
and performance management, process and innovation performance, risk management, strategy,
supply chain management, and talent and organization performance.
The technology growth platform includes three service areas: systems integration consulting,
technology consulting, and IT outsourcing. The companys major systems integration consulting
services and solutions include enterprise solutions and ERP, industry and functional solutions,
information management services, cloud computing, custom solutions, software-as-a-service (SaaS),
mobility solutions, and Microsoft solutions.
Accenture offers technology consulting services and solutions, including IT strategy and
transformation, enterprise architecture, infrastructure consulting, IT security consulting, application
portfolio optimization and renewal, digital solutions, research and development, and Microsoft
solutions. The companys IT outsourcing solutions include application outsourcing and infrastructure
outsourcing.
Through BPO growth platform, Accenture offers clients across all industries a variety of BPO services
for specific business functions and/or processes, including finance and accounting, human resources,
Accenture plc
Datamonitor
Page 8
Accenture plc
learning, procurement and customer contact, among others. The company also offers specialized
BPO services tailored to clients in specific industries.
Accenture plc
Datamonitor
Page 9
Accenture plc
History
HISTORY
Accenture was formally established as a separate stand-alone business unit (Andersen Consulting)
in 1989 after a restructuring of the Andersen Worldwide Organization. Andersen Consulting began
work on one of its first major outsourcing assignments in 1991. This assignment involved managing
BP Exploration's accounting, finance and support functions from a special center in Aberdeen,
Scotland. In 1994, Andersen Consulting established research and development (R&D) centers in
Palo Alto, the US and Sophia Antipolis, France.
Until 2000, Andersen Consulting had contractual relationships with Andersen Worldwide and Arthur
Andersen, an accounting firm. Arbitration proceedings between Andersen Consulting, and Andersen
Worldwide and Arthur Andersen were completed in 2000. Subsequently, the company was separated
from Andersen Worldwide and Arthur Andersen. Arbitration proceeding was the result of a payments
dispute between Andersen Consulting and Arthur Andersen. As part of the separation process, the
name of the company was changed to Accenture, effective from the start of year 2001, and it was
followed by a major branding exercise. Subsequently, Accenture also became a public company
and its stock was listed on the New York Stock Exchange in 2001. Later in the year, it acquired
Epylon, a provider of hosted e-procurement solutions for government and education institutions in
2001. In 2003, Accenture and Microsoft jointly developed a new set of web enabled solutions built
on the latter's technologies to support cross-functional communication business operations for service
providers.
In 2003, Accenture signed a contract to strengthen its outsourcing and information technology (IT)
services capabilities by acquiring key assets of Systor, a Swiss IT services firm. Accenture and
Aspen Technology jointly developed software aimed at helping chemical companies and petroleum
refiners collect and analyze manufacturing and supply chain data in 2003.
The company secured a five-year contract valued at $10 billion in 2004 to help the US Department
of Homeland Security build a virtual border. In the same year, Accenture acquired Nomos Sistema,
an Italy-based provider of life insurance administration and product management software systems.
It completed the acquisition of Capgemini's North American Health practice in 2005, expanding the
company's range of services to public and private sector health and life sciences organizations.
During the same year, Navitaire, a wholly owned subsidiary of Accenture, expanded its hosted
technology solutions for airlines with the acquisition of Forte Solutions' key assets, including airline
customer contracts. Later in the same year, Accenture was awarded a contract to help the US Mint
improve its business systems and processes. The contract was worth $87 million over five years.
Also in 2005, the company acquired Media Audits, a leader in the measurement of return on
advertising investment.
In 2006, Accenture signed a seven-year business process outsourcing (BPO) contract to provide
Unilever with a broad range of human resources services from recruitment to payroll processing and
performance management in 100 countries. In the same year, the company acquired assets of
Accenture plc
Datamonitor
Page 10
Accenture plc
History
Savista, expanding its range of bundled, back-office BPO capabilities; Pecaso, a IT firm specializing
in SAP human capital management consulting and integration services for multinational corporations
and governments; Hagberg Consulting Group, a strategic consulting company specializing in the
assessment of organizational culture and its alignment with corporate strategy; Random Walk
Computing, a technology consulting firm; Advantium, an international post audit firm; and NaviSys,
a privately held company specializing in software solutions for the North American life insurance
industry. Subsequently, Accenture opened a research and development technology laboratory in
Bangalore (India).
In the same year, Accenture agreed to transfer responsibility for the delivery of its obligations within
the UK National Health Service's National Program for IT to CSC. Accenture retained responsibility
for delivering picture archiving and communication systems. Towards the end of 2006, Accenture,
Atos Origin, Getronics and KPN secured a seven-year contract with ING to jointly supply workplace
services for 53,000 ING employees in Europe.
Accenture signed a 10-year, $100 million BPO agreement with AIG Europe in 2007. In the same
year, the company opened second Czech delivery center in Brno, which focuses on application
outsourcing for European clients. Subsequently, Accenture completed a series of acquisitions,
including Digiplug SAS, a Paris-based company providing outsourced mobile-content repurposing
and distribution services to the music and communications industries; Mediasenz, an Australian-based
media auditor; George Group, a privately held firm specialized in process improvement; H.B. Maynard,
a private consulting, software, and training firm; Corliant, a privately held technology consulting firm
providing deployment and support services for advanced internet protocol (IP) networks; and MAXIM
Systems, an employee-owned defense consulting firm that provides advanced engineering and
technical services in the areas of command and control, multi-level security and satellite
communications.
During the same year, the company announced plans to expand its management consulting
capabilities in India to serve clients globally and support its clients in the domestic market. As part
of the plan, Accenture opened a Management Consulting Center of Excellence in Gurgaon, India
and also announced plans to open management consulting centers in Bangalore, Mumbai and
Chennai cities of India to serve growing domestic business and the company's global clients.
Accenture acquired Gestalt, a privately held defense consulting firm based in Camden, New Jersey,
that provides mission-support services to the US Department of Defense in 2008. In the same year,
the company expanded its digital media and entertainment capabilities with the introduction of
copyright and royalty administration services. Subsequently, Accenture expanded its operations in
Canada with the opening of a new delivery center in Mississauga. The company acquired Memetrics
Holdings and Maxamine in 2008. The acquisitions expanded its digital marketing sciences services
capabilities.
In 2008, Eisai and Accenture Japan signed global outsourcing agreement under which Accenture
would provide Eisai with clinical data management services through its delivery center in Chennai,
Tamil Nadu, India. In the same year, Accenture selected to provide the next-generation digital supply
chain for the international division of Universal Music Group, the world's largest music company.
Accenture plc
Datamonitor
Page 11
Accenture plc
History
Later in 2008, Accenture and Sun Microsystems introduced a new technology solution, Accenture
Smart Identity Solution, for businesses and governments to protect their information systems from
growing security threats. Subsequently, Accenture strengthened its systems integration and
outsourcing capabilities for European clients with the integration of its delivery center in Casablanca,
Moroccan into its global delivery network. In 2008, Accenture completed the acquisition of SOPIA,
a privately held, Tokyo-based consulting and IT solutions company specializing in Oracle systems
integration. Also, the company continued to expand its global delivery center network by opening a
delivery center in Monterrey, Mexico to strength its systems integration and outsourcing capabilities
for clients in North America.
In the same year, Accenture acquired the business of AddVal Technology, a privately owned provider
of end-to-end shipment-management products and services to global freight-management and
airline-cargo companies. Subsequently, the company was part of the Lockheed Martin team to which
the Federal Bureau of Investigation awarded a 10-year contract worth potentially $1 billion to develop
and implement the FBI's Criminal Justice Information Services (CJIS) Division's next generation
identification (NGI) program, an enhanced identification system utilizing biometric technology. In the
same year, the company acquired ATAN, a privately held provider of industrial IT and automation
solutions based in Belo Horizonte, Brazil.
Later, in the same year, the company expanded its global delivery network by opening the Accenture
delivery center in Noida in the National Capital Region of Delhi, India. Accenture and SAP introduced
an enhanced offering, in 2008, that combines Accenture's industry expertise and business process
knowledge with the innovative SAP Trade Promotion Management application. In the same year,
the company entered in to a 10-year, $550 million agreement with Bristol-Myers Squibb to provide
a range of finance and accounting and application development and maintenance services.
In 2009, Accenture established a global mobility business, Accenture Mobility Operated Services,
which offers a mobile services store that includes the design, delivery and management of a broad
portfolio of vertical mobility applications using Accenture's software platform for mobile applications.
In the same year, the company and Cisco introduced four new solutions, based on Cisco's data
center platform, the Unified Computing System, that are designed to help large enterprises improve
the scalability and reduce the total cost of their IT architectures. Subsequently, Accenture formed
the Accenture Intelligent City Network bringing together utilities and city authorities around the world
who are committed to deploying smart electric grids.The company also signed a two-year, agreement
with Banco Santander to support the bank's global operations.
During the same year, the company opened a Management Consulting Innovation Center in
Singapore. The company signed a five-year IT outsourcing agreement with Scripps Networks
Interactive, a developer of lifestyle-oriented content for television and the internet, to provide a range
of IT services, in 2009. The company also signed a five-year application outsourcing contract with
BMW Group, one of the world's foremost car manufacturers, to consolidate its IT processes.
Subsequently, The European Space Agency awarded Accenture a four-and-a-half year technology
services and application outsourcing contract to support the agency's Financial Management Reform
program.
Accenture plc
Datamonitor
Page 12
Accenture plc
History
In 2009, Accenture introduced an enhanced version of Alnova Financial Solutions, its core banking
platform. In the same year, the company signed a five-year application co-sourcing contract with
British American Tobacco to help the company improve the design, development and implementation
of information technology solutions for its business operations. Subsequently, Accenture and Oracle
expanded their global network of development centers with the opening of the Accenture Innovation
Centers for Oracle in Tokyo and in Istanbul.
The company completed the change in its place of incorporation to Ireland from Bermuda in 2009.
During the same year, Accenture launched the Accenture Innovation Center for Health in response
to the growing global demand for insights into and strategies to confront the top health issues and
challenges affecting citizens worldwide. Subsequently, Accenture completed acquisition of the
professional services unit of Nokia. In the same year, the company and Nokia Siemens Networks
signed three-year IT application management services agreement. Later, in the same year, Accenture
and Adchemy, the provider of audience relationship management (ARM), formed a global alliance
2009 to help large companies and their agency partners build more effective digital experiences with
their customers. At the end of 2009, the company launched a service-based technology platform to
help public agencies manage a range of citizen services in an integrated manner to lower technology
and management costs and improve service delivery.
In January 2010, Accenture and NetHope, with funding from the Rockefeller Foundation, launched
the first global IT help desk for international non-government organizations (NGOs). In the same
month, Accenture expanded its global network of industry solution centers with the opening of the
Accenture Innovation Center for Automotive and Industrial Manufacturing in Detroit. Subsequently,
the company and Oracle agreed to jointly develop integrated software packages to address the
growing needs of social service agencies for technology solutions to handle rising workloads.
The company launched a global risk management consulting service line to help companies better
identify, manage and mitigate risks and make greater strategic use of risk data and information to
support their decision-making processes in February 2010. In the same month, Accenture acquired
RiskControl, a privately held risk consulting company based in Rio de Janeiro, to complement and
expand its risk service offerings in the growing Brazilian market. Subsequently, Accenture and SAS
plan to expand their strategic relationship by jointly developing, implementing and managing
next-generation predictive analytics solutions. Also, the company received a five-year IT and
application management contract from ITV. In the same month, Delhaize Belgium awarded Accenture
a multi-year contract to support the implementation of an integrated supply chain ERP platform.
In March 2010, Accenture opened a threat analysis center in San Antonio, Texas, in response to
growing demand for data-centric security services. In the same month, the company as part of
agreement AT&T gained access to AT&T Business Exchange, a feature of the AT&T Telepresence
Solution that allows multiple companies in different locations to connect to one another using Cisco
Telepresence, a video conferencing technology. Subsequently, the company introduced a new
mobile financial transaction software solution for telecommunications service providers and large
banks. Later, in the same month, Accenture launched the Accenture Intelligent Network Data
Enterprise, a data management platform to help utilities design, deploy and manage smart grids.
Accenture plc
Datamonitor
Page 13
Accenture plc
History
The company introduced Over-The-Top TV (OTT TV) solution that helps video service providers in
providing a unified customer experience across devices and platforms and gives consumers more
choice and control in their digital homes in April 2010. Subsequently, Accenture and Hanwha S&C
signed an eight-year collaboration agreement to jointly market IT solutions and services to insurers,
securities firms and banks in South Korea. The two companies also signed an eight-year agreement
to jointly provide application management services to Hanwha Groups financial services affiliates.
In the following month, Anadolu Sigorta, the leading Turkish property and casualty (P&C) insurer,
selected Accentures claims solution to support its transformation program. In the same month, the
company launched newly enhanced claims and policy administration solutions designed to enhance
P&C and life insurers process automation and multi-channel distribution integration.
The US Department of the Navy awarded Accenture an indefinite delivery/indefinite quantity (IDIQ)
contract to provide financial management services to support the Navys Office of Financial Operations
in its implementation of the departments Financial Improvement Program (FIP) in June 2010. In the
same month, the company acquired assets from CadenceQuest, a privately-held Arlington,
Virginia-based company specializing in customer data and analytics for retailers. Also, the company
introduced two new solutions designed to help Japanese companies comply with International
Financial Reporting Standards (IFRS) as they convert from the Japanese J-GAAP accounting
requirements to IFRS.
In July 2010, Accenture signed a five-year BPO contract with Statoil, an international energy company
with operations in 40 countries, to manage the companys accounts payables processes. In the
same month, the company acquired Acceria, a privately held company based in France that
specializes in providing business processes and methodologies dedicated to the after-sales operations
of industrial companies. Subsequently, The Taxation and Customs Union Directorate General (DG
TAXUD) awarded Accenture an IT systems management and development contract worth E49.3
million ($65.5 million) to support the European Commissions CUST-DEV2 program, which is designed
to introduce a harmonized, centralized and paperless customs system (eCustoms) across the EU
by 2013. Also, in the same month, Unique Identification Authority of India (UIDAI) awarded a contract
to the company to implement the core biometric identification system in support of the Aadhaar
program.
The Singapore Ministry of Health awarded Accenture a contract to implement the National Electronic
Health Record (NEHR) system in August 2010. In the same month, Wizz Air, Central and Eastern
Europes largest low cost airline, renewed its agreement with Navitaire, a wholly owned subsidiary
of Accenture, for its distribution, reservation, and departure control services to support its high-growth
business plans over the next 10 years. Subsequently, Educational Testing Service (ETS), the leading
provider of education assessments and psychometric research, awarded the company a seven-year,
$160 million contract extension to continue managing its supply chain, under a BPO agreement.
In the following month, Accenture and Stanford Hospital & Clinics agreed to work on a seven-year,
connected health technology initiative to improve patient care and operational efficiency. In September
2010, the company awarded a four-year, $73 million contract, by the US Defense Logistics Agency
(DLA) to integrate DLAs energy supply chain into its enterprise business system (EBS) program.
Accenture plc
Datamonitor
Page 14
Accenture plc
History
In the same month, Baltimore Gas and Electric (BGE), a subsidiary of Constellation Energy, partnered
with Accenture and Oracle to implement a smart meter network for its 1.2 million customers.
The company introduced large scale biometric identity matching solution for public service agencies
in October 2010. Also, the US Social Security Administration (SSA) selected the company as a prime
contractor under the Information Technology Support Services Contract (ITSSC) that will be used
to acquire a range of IT systems development and modernization services. The value of Accenture's
share of the contract is estimated at $700 million. In the same month, Takeda Pharmaceuticals
awarded Accenture a multi-year application and infrastructure outsourcing contract. Subsequently,
the company signed an extension to its application outsourcing, systems integration and management
consulting agreement with RSA for an additional three years through 2015.
In November 2010, the company acquired Knowledge Rules, a Philadelphia-based consulting
company that focuses exclusively on implementing and integrating business solutions using
Pegasystems business process management (BPM) software. In the same month, Accenture also
acquired Beijing Genesis Interactive Technology (Mogenesis), a Beijing-based embedded software
services company that provides mobile software outsourcing services and solution licensing for
companies in China. Subsequently, Accenture and BMC Software expanded their long-standing
relationship with two technology agreements, one for the joint development and implementation of
BMC business service management (BSM) solutions and another for the provision of consulting and
integration services to BMCs Professional Services organization.
Accenture acquired the sourcing services and BPO services assets of Ariba in November 2010. In
the same month, the Centers for Disease Control and Prevention (CDC) selected Accenture as a
prime contractor on its 10-year, IDIQ CDC Information Management Services (CIMS) contract that
will be used to acquire a range of IT services and applications that support CDCs global public
health initiatives. Accentures share of this contract is estimated at $300 million. At the end of the
same month, Accenture announced plans to open a research, development and innovation centre
in Dublin, Ireland, to develop predictive analytics solutions for clients worldwide.
In December 2010, the company and NHN, a leading internet content service operator in South
Korea, signed an agreement to collaborate in the development of applications for smartphones in
South Korea. In the same month, Accenture expanded its relationship with the Universal Music
Group (UMG), the worlds largest music company, to roll out its retail services platform, which uses
a hosted model for content delivery, on a worldwide basis. Subsequently, Accenture signed a
five-year contract with Magneti Marelli to collaborate in the design and development of the companys
in-vehicle infotainment (IVI), telematics and embedded software initiatives. Also, in the same month,
Accenture named one of the prime contractors eligible to compete for services as part of the Federal
Bureau of Investigation (FBI) IT supplies and support services contracting vehicle that has a $30
billion ceiling. The value of the contract to Accenture is estimated at $100 million.
Accenture acquired CAS Computer Anwendungs- und Systemberatung (CAS), a Germany-based
provider of CRM and mobility software focused on retail execution and trade promotions for the
consumer products industry, in January 2011. In the same month, the Office of the National
Coordinator for Health Information Technology (ONC) awarded the company a two-year contract to
Accenture plc
Datamonitor
Page 15
Accenture plc
History
help identify the standards and specifications that facilitate the exchange of data across the evolving
healthcare system. Also, in the same month, Accenture signed a five-year contract with Carlsberg
to provide application services to the European operations of Carlsberg Breweries.
In February 2011, Accenture and NetApp expanded their relationship with agreements on technology
services, and joint development and delivery of new storage-enabled enterprise solutions. In the
same month, Consip, a public company owned by the Italian Ministry of Economy and Finance (MEF)
with responsibility for public procurement, awarded Accenture a four-year contract worth $6 million
to develop, build and maintain an eProcurement system.
The company received a five-year contract from the City of London Corporation to help it reduce its
procurement costs by creating a new procurement shared service center in March 2011. In the same
month, Accenture awarded a two year IT services contract by Israel Electric Corporation, Israels
monopoly power supplier. Subsequently, the UK Ministry of Justice awarded Accenture a five-year
contract to implement a new shared services solution to support the management of its human
resources, payroll, finance and procurement operations. Also, Accenture entered into a multi-year
contract in which it will provide the Netherlands-based global logistics company CEVA with finance
and accounting BPO, and management consulting services. At the end of the same month, the
company announced it will enable postal agencies worldwide to offer digital mail, a digital version
of printed mail securely delivered to an online mailbox.
In April 2011, Accenture extended its contract to provide RSA UK with insurance BPO services for
four additional years. In the same month, the company expanded its global network of analytics
innovation centers with the opening of a new center in Barcelona, Spain. Subsequently, Accenture
formed collaboration with Anheuser-Busch InBev (AB InBev) on a digital merchandising pilot aimed
at enhancing the efficiency of the leading global brewers merchandising activities at the point of
sale, and increasing product sales. At the end of the same month, Nokia and Accenture announced
plans for a strategic collaboration in which Nokia would outsource its Symbian software activities
and transition about 3,000 employees to Accenture. At the same time, Accenture would provide
mobility software services to Nokia for future smartphones.
The company and SAP planned to jointly develop and manage the deployment of new enterprise
mobility solutions leveraging Sybase Unwired Platform coupled with Accenture Mobility Services
enterprise mobility offerings in May 2011. In the same month, Accenture launched enhanced property
and casualty insurance software platforms: The Accenture Claim Components and The Accenture
Policy Components. Subsequently, the company also upgraded its life insurance platform to support
faster product launches, reduced costs, and easier global expansion.
In June 2011, Accenture enhanced its capabilities in the Middle East through an agreement to form
a joint venture with Saudi Arabia-based Al Faisaliah Group (Al Faisaliah) through the acquisition of
a majority stake in Al Faisaliah Business & Technology Company (FBTC), an Al Faisaliah subsidiary.
In the same month, the company selected TBWA Worldwide as its new global advertising agency
of record and Tag Worldwide as its new global production agency. Subsequently, Nokia and Accenture
finalized an agreement for Nokia to outsource Symbian software development and support activities
to Accenture. Also, in the same month, the US Air Forces Electronic Systems Center Capabilities
Accenture plc
Datamonitor
Page 16
Accenture plc
History
Integration Directorate awarded Accenture a 24 -month contract worth $17.2 million to conduct risk
reduction and prototyping for advanced command and control services.
Accenture plc
Datamonitor
Page 17
Accenture plc
Key Employees
KEY EMPLOYEES
Name
Job Title
Board
Pierre Nanterme
Chief Executive Officer
Executive Board
William D. Green
Chairman
Executive Board
Sir Mark Moody-Stuart
Lead Director
Non Executive Board
299998 USD
Dina Dublon
Director
Non Executive Board
254963 USD
Charles H. Giancarlo
Director
Non Executive Board
249998 USD
Dennis F. Hightower
Director
Non Executive Board
Nobuyuki Idei
Director
Non Executive Board
279522 USD
William L. Kimsey
Director
Non Executive Board
252492 USD
Robert I. Lipp
Director
Non Executive Board
252492 USD
Marjorie Magner
Director
Non Executive Board
249963 USD
Blythe J. McGarvie
Director
Non Executive Board
264963 USD
Wulf von Schimmelmann
Director
Non Executive Board
254963 USD
Kevin M. Campbell
Group Chief Executive Technology Senior Management
Gianfranco Casati
Group Chief Executive Products
Senior Management
Martin I. Cole
Group Chief Executive

Communications and High Tech
Senior Management
Anthony G. Coughlan
Principal Accounting Officer
Senior Management
Pamela J. Craig
Chief Financial Officer
Senior Management
Johan G. Deblaere
Chief Operating Officer
Senior Management
Karl-Heinz Floether
International Chairman
Senior Management
Mark Foster
Group Chief Executive Global

Markets and Management
Consulting
Senior Management
Robert N. Frerichs*
Group Chief Executive North

America
Senior Management
Jeffrey D. Osborne
Chief Performance Officer
Senior Management
Stephen J. Rohleder
Group Chief Executive Health and Senior Management

Public Service
Michael J. Salvino
Group Chief Executive Business

Process Outsourcing
Senior Management
Julie Spellman Sweet
General Counsel, Secretary and

Chief Compliance Officer
Senior Management
Sander van't Noordende
Group Chief Executive

Management Consulting
Senior Management
Accenture plc
Datamonitor
Compensation
6086081 USD
6707399 USD
5657549 USD
5431944 USD
Page 18
Accenture plc
Key Employees
Name
Job Title
Board
Richard A. Lumb
Group Chief Executive - Financial

Services
Senior Management
Lori L. Lovelace
Executive Director Office of the

CEO
Senior Management
Adrian J. Lajtha
Chief Leadership Officer
Senior Management
Shawn Collinson
Chief Strategy Officer
Senior Management
Jean-Marc Ollagnier
Group Chief Executive Resources Senior Management
Donald J. Rippert
Chief Technology Officer and

Managing Director Technology
Senior Management
David Rowland
Senior Vice President Finance
Senior Management
Jill Smart
Chief Human Resources Officer
Senior Management
Roxanne Taylor
Chief Marketing and

Communications Officer
Senior Management
David Thomlinson
Senior Managing Director

Senior Management
Geographic Strategy and Operations
Diego Visconti
International Chairman, Strategic

Countries
Vicente Moreno
Country Managing Director Spain Senior Management
Harsh Manglik
Co-Chairman and Geography

Managing Director, India
Senior Management
Gong Li
Chairman, Greater China
Senior Management
Roger Ingold
Country Managing Director Brazil Senior Management
Chikatomo Hodo
Country Managing Director and

Geographic Unit Lead, Japan
Accenture plc
Datamonitor
Compensation
Senior Management
Senior Management
Page 19
Accenture plc
Key Employee Biographies
KEY EMPLOYEE BIOGRAPHIES

Pierre Nanterme
Board: Executive Board
Job Title: Chief Executive Officer
Since: 2011
Age: 51
Mr. Nanterme has been the CEO at Accenture since January 2011. Prior to assuming this role, he
held various leadership roles throughout the company, including serving as the Group Chief Executive
of Financial Services operating group from 2007 to November 2010; Chief Leadership Officer from
2006 to 2007, and Country Managing Director for France from 2005 to 2007. Mr. Nanterme has
been with Accenture for 27 years.
William D. Green
Board: Executive Board
Job Title: Chairman
Since: 2006
Age: 57
Mr. Green has been the Chairman at Accenture since 2006. He was the companys CEO from 2004
to 2010. Mr. Green has been a Director at Accenture since 2001. From 2003 to 2004, he was the
companys Chief Operating Officer Client Services, and from 2000 to 2004, he was Accentures
Country Managing Director, US. Mr. Green has been with Accenture for 33 years.
Sir Mark Moody-Stuart

Board: Non Executive Board
Job Title: Lead Director
Since: 2002
Age: 70
Mr. Moody-Stuart has been a Lead Director at Accenture since 2002. He has been a Director at the
company since 2001. Mr. Moody-Stuart served as the Non-Executive Chairman at Anglo American
from 2002 until his retirement in 2009, and he is the former Chairman at The Shell Transport and
Trading and former Chairman of the Committee of Managing Directors at Royal Dutch Shell. From
1991 to 2001, he was the Managing Director at Shell Transport and a Managing Director at Royal
Dutch Shell. Mr. Moody-Stuart previously served as a Director at HSBC Holdings from 2001 to 2010.
He was appointed a Director at Saudi Aramco in 2007 and Chairman at Hermes Equity Ownership
Services in 2009.
Accenture plc
Datamonitor
Page 20
Accenture plc
Dina Dublon
Job Title: Director
Since: 2001
Age: 57
Ms. Dublon has been a Director at Accenture since 2001. From 1998 to 2004, she was the Chief
Financial Officer at JPMorgan Chase and its predecessor company. Prior to being named Chief
Financial Officer, Ms. Dublon held numerous positions at JPMorgan Chase, including Corporate
Treasurer, Managing Director of the Financial Institutions Division and Head of asset liability
management. She is a Director at Microsoft and PepsiCo. Ms. Dublon is also a Trustee at Carnegie
Mellon University, the Global Fund for Women and on the Board of Overseers at the International
Rescue Committee.
Charles H. Giancarlo
Job Title: Director
Since: 2008
Age: 53
Mr. Giancarlo has been a Director at Accenture since 2008. He has served as the Chairman of the
Board of Directors at Avaya since 2009, and he has also been a Managing Director at the private
investment firm Silver Lake since 2007. Previously, Mr. Giancarlo held a variety of roles at Cisco
Systems. His last position at Cisco was as an Executive Vice President and Chief Development
Officer, a position he held starting in 2005. Mr. Giancarlo also served as the President at Cisco-Linksys
starting in 2004. From 2004 to 2005, he was the Chief Technology Officer. Prior to that, Mr. Giancarlo
served as the Senior Vice President and General Manager of product development from 2001 to
2004. He is also a Director at Skype, Avaya and NetFlix.
Dennis F. Hightower
Job Title: Director
Since: 2010
Age: 69
Mr. Hightower has been a Director at Accenture since September 2010. He also served as a Member
of the companys Board from 2003 to 2009. Mr. Hightower served as the US Deputy Secretary of
Commerce from 2009 to August 2010. From 2000 until his retirement in 2001, he was the CEO at
Europe Online Networks, a Luxembourg-based internet services provider. Mr. Hightower previously
served as a Director at Dominos Pizza, Northwest Airlines, and The TJX Companies.
Accenture plc
Datamonitor
Page 21
Accenture plc
Nobuyuki Idei
Job Title: Director
Since: 2006
Age: 73
Mr. Idei has been a Director at Accenture since 2006. He is the CEO at Quantum Leaps, an advisory
firm to Japanese and Asian businesses he founded in 2006. Mr. Idei has been the Chairman of the
Advisory Board at Sony since 2005. Prior to that, he held several leadership positions with Sony,
including Chairman and Group CEO from 2003 to 2005; Chairman and CEO from 2000 to 2003;
President and CEO from 1999 to 2000. Mr. Idei is a Director at Baidu.com, a Chinese internet
company, and at FreeBit, a Japanese internet company.
William L. Kimsey
Job Title: Director
Since: 2003
Age: 68
Mr. Kimsey has been a Director at Accenture since 2003. From 1998 until his retirement in 2002,
he was the Global CEO at Ernst & Young Global. Mr. Kimsey is a Director at Western Digital and
Royal Caribbean Cruises. He previously served as a Director at NAVTEQ.
Robert I. Lipp
Job Title: Director
Since: 2001
Age: 72
Mr. Lipp has been a Director at Accenture since 2001. In 2009, he joined Stone Point Capital, a
private equity firm that invests in the global financial services industry, as a Senior Advisor and
Executive Chairman at StoneRiver Holdings. From 2008 to 2009, Mr. Lipp was with Brysam Global
Partners, a private equity firm that invests in financial services, as a Senior Partner. He was formerly
a Senior Advisor at JPMorgan Chase and was a Director from 2005 to 2008. From 2004 to 2005,
Mr. Lipp served as the Executive Chairman at The Travelers Companies. He was the Chairman and
CEO of its predecessor company, Travelers Property Casualty, from 2001 to 2004. Mr. Lipp also
served as the Chairman of the Board at Travelers Insurance Group Holdings from 1996 to 2000 and
during 2001. During 2000, he was a Vice-Chairman and Member of the office of the Chairman at
Citigroup. Mr. Lipp previously served as a Director at The Travelers Companies from 2001 to 2010.
Marjorie Magner
Accenture plc
Datamonitor
Page 22
Accenture plc

Job Title: Director
Since: 2006
Age: 61
Ms. Magner has been a Director at Accenture since 2006. She is currently a Partner with Brysam
Global Partners, a private equity firm she co-founded that invests in financial services. Ms. Magner
was the Chairman and CEO, Global Consumer Group at Citigroup from 2003 to 2005. She previously
held various other positions within Citigroup, including Chief Operating Officer, Global Consumer
Group, from 2002 to 2003, and Chief Administrative Officer and Senior Executive Vice President
from 2000 to 2002. Ms. Magner is a Director at Gannett and Ally Financial. She previously served
as a Director at The Charles Schwab.
Blythe J. McGarvie
Job Title: Director
Since: 2001
Age: 54
Ms. McGarvie has been a Director at Accenture since 2001. She has served as the CEO of Leadership
at International Finance, a firm that focuses on improving clients financial positions and providing
leadership seminars for corporate and academic groups, since 2003. From 1999 to 2002, Ms.
McGarvie was the Executive Vice President and Chief Financial Officer at BIC Group. She previously
served as a Director at The Pepsi Bottling Group and is currently a Director at The Travelers
Companies and Viacom.
Wulf von Schimmelmann

Job Title: Director
Since: 2001
Age: 63
Mr. Schimmelmann has been a Director at Accenture since 2001. He was the CEO at Deutsche
Postbank, Germanys largest independent retail bank, from 1999 until his retirement in 2007. Mr.
Schimmelmann is also the Chairman of the Supervisory Board at Deutsche Post DHL and a Member
of the Board of Directors at The Western Union.
Kevin M. Campbell
Board: Senior Management
Job Title: Group Chief Executive Technology
Since: 2009
Accenture plc
Datamonitor
Page 23
Accenture plc
Age: 50
Mr. Campbell has been the Group Chief Executive Technology at Accenture since 2009. Prior to
this role, he was the companys Group Chief Executive Outsourcing beginning in 2006. Prior to
that, Mr. Campbell served as Accentures Senior Managing Director Business Process Outsourcing
from 2005 to 2006. Previously, he was the Vice President, Global Sales at Hewitt Associates from
2004 to 2005, and as the President and Chief Operating Officer at Exult from 2000 to 2004, when
Exult merged with Hewitt. Mr. Campbell was previously employed by Accenture from 1982 to 1999.
Gianfranco Casati
Job Title: Group Chief Executive Products
Since: 2006
Age: 51
Mr. Casati has been the Group Chief Executive Products at Accenture since 2006. From 2002 to
2006, he was the Managing Director of the Products operating groups Europe operating unit. Mr.
Casati also served as Accentures Country Managing Director for Italy and as the Chairman of its
geographic council in its IGEM (Italy, Greece, emerging markets) region, supervising Accenture
offices in Italy, Greece and several Eastern European countries. He has been with Accenture for 26
years.
Martin I. Cole
Job Title: Group Chief Executive Communications and High Tech
Since: 2006
Age: 54
Mr. Cole has been the Group Chief Executive Communications and High Tech at Accenture since
2006. Prior to this role, he served as the companys Group Chief Executive Public Service operating
group from 2004 to 2006. From 2000 to 2004, Mr. Cole held leadership roles in Accentures
Outsourcing Group, including serving as the Global Managing Partner, Outsourcing and Infrastructure
Delivery group. He has been with Accenture for 30 years.
Anthony G. Coughlan
Job Title: Principal Accounting Officer
Since: 2004
Age: 53
Accenture plc
Datamonitor
Page 24
Accenture plc
Mr. Coughlan has been the Principal Accounting Officer at Accenture since 2004. He was the
companys Controller from 2001 to August 2010. Mr. Coughlan has served as a Director at Avanade
since 2008 and has served as the Chairman of its Audit Committee since 2008. He has been with
Accenture for 32 years.
Pamela J. Craig
Job Title: Chief Financial Officer
Since: 2006
Age: 53
Ms. Craig has been the Chief Financial Officer at Accenture since 2006. From 2004 to 2006, she
was the companys Senior Vice President - Finance. Previously, Ms. Craig served as Accentures
Group Director Business Operations and Services from 2003 to 2004, and was the companys
Managing Partner Global Business Operations from 2001 to 2003. She served as a Director at
Avanade from 2006 to 2009, and was a Member of its Audit Committee. Ms. Craig has been with
Accenture for 31 years.
Johan G. Deblaere
Job Title: Chief Operating Officer
Since: 2009
Age: 48
Mr. Deblaere has been the Chief Operating Officer at Accenture since 2009. From 2006 to 2009,
he served as the companys Chief Operating Officer Outsourcing. Prior to that, from 2005 to 2006,
Mr. Deblaere led Accentures global network of business process outsourcing delivery centers. From
2000 to 2005, he had overall responsibility for work with public-sector clients in Western Europe.
Mr. Deblaere has been with Accenture for 25 years.
Karl-Heinz Floether
Job Title: International Chairman
Since: 2011
Age: 58
Mr. Floether has been the International Chairman at Accenture since 2011. Prior to this role, he was
the companys Chief Strategy and Corporate Development Officer from 2009 to March 2011. From
2005 to 2009, he was the companys Group Chief Executive Systems Integration and Technology.
Prior to that, Mr. Floether served as Accentures Group Chief Executive Financial Services operating
Accenture plc
Datamonitor
Page 25
Accenture plc
group from 1999 to 2005. In addition, he served as one of the companys Directors from 2001 to
2004, and is currently a Director at Avanade. Mr. Floether has been with Accenture for 31 years.
Mark Foster
Job Title: Group Chief Executive Global Markets and Management Consulting
Since: 2009
Age: 51
Mr. Foster has been the Group Chief Executive Global Markets and Management Consulting at
Accenture since 2009. He has been the companys Group Chief Executive Management Consulting
since 2006. Prior to that, Mr. Foster served as Accentures Group Chief Executive Products
operating group from 2002 to 2006. From 2000 to 2002, he was the Managing Partner at the
companys Products operating group in Europe. Mr. Foster has been with Accenture for 26 years.
Robert N. Frerichs*
Job Title: Group Chief Executive North America
Since: 2009
Age: 58
Mr. Frerichs has been the Group Chief Executive North America at Accenture since 2009. From
2004 to 2009, he served as the companys Chief Risk Officer. Prior to that, Mr. Frerichs was the
Chief Operating Officer Communication and High Tech at Accenture from 2003 to 2004. From
2001 to 2003, he led the market maker team for the companys Communications and High Tech
operating group. Prior to these roles, Mr. Frerichs held numerous leadership positions within
Accentures Communications and High Tech operating group. He currently serves as the Chairman
of the Board of Directors at Avanade, and is a Member of its Audit Committee. Mr. Frerichs has been
with Accenture for 34 years.
Note: *Accenture appointed Jorge Benitez as the Managing Director North America and Chief
Executive US effective September 2011. He will succeed Robert Frerichs, who will work with the
companys CEO Pierre Nanterme on strategic initiatives.
Jeffrey D. Osborne
Job Title: Chief Performance Officer
Since: 2010
Age: 45
Accenture plc
Datamonitor
Page 26
Accenture plc
Mr. Osborne has been the Chief Performance Officer at Accenture since April 2010. From 2005 to
April 2010, he held various leadership roles for the companys Business Process Outsourcing growth
platform, including serving as the Chief Operating Officer and Global Delivery Lead. Mr. Osborne
has been with Accenture for five years. Prior to joining Accenture, he spent 18 years in manufacturing
with aerospace manufacturer Honeywell.
Stephen J. Rohleder
Job Title: Group Chief Executive Health and Public Service
Since: 2009
Age: 53
Mr. Rohleder has been the Group Chief Executive Health and Public Service at Accenture since
2009. From 2004 to 2009, he served as the companys Chief Operating Officer. Prior to that, Mr.
Rohleder was Accentures Group Chief Executive Public Service operating group from 2003 to
2004. From 2000 to 2003, he served as the Managing Partner at the companys Public Service
operating group in the US. Mr. Rohleder has been with Accenture for 29 years.
Michael J. Salvino
Job Title: Group Chief Executive Business Process Outsourcing
Since: 2009
Age: 45
Mr. Salvino has been the Group Chief Executive Business Process Outsourcing at Accenture since
2009. From 2006 to 2009, he served as the Managing Director Business Process Outsourcing.
Previously, Mr. Salvino was the global sales and accounts co-leader of the HR outsourcing group
at Hewitt Associates from 2005 to 2006, and as the President of the Americas region for Exult from
2003 to 2004 prior to Exults merger with Hewitt. He was employed by Accenture from 1987 to 1992
and then again from 1993 to 2000 before rejoining in 2006.
Julie Spellman Sweet

Job Title: General Counsel, Secretary and Chief Compliance Officer
Since: 2010
Age: 43
Ms. Sweet has been the General Counsel, Secretary and Chief Compliance Officer at Accenture
since March 2010. Prior to joining the company, she served for 10 years as a Partner in the Corporate
department of the law firm at Cravath, Swaine & Moore, which she joined as an Associate in 1992.
Accenture plc
Datamonitor
Page 27
Accenture plc
Sander van't Noordende

Job Title: Group Chief Executive Management Consulting
Since: 2011
Age: 47
Mr. vant Noordende has been the Group Chief Executive Management Consulting at Accenture
since March 2011. Prior to this role, he served as the companys Group Chief Executive Resources.
From 2005 to 2006, Mr. van't Noordende led Accenture's Resources operating group in Southern
Europe, Africa, the Middle East and Latin America. He has also served as Managing Partner at the
companys Resources operating group in France, Belgium and the Netherlands. In addition, from
2001 to 2006, Mr. van't Noordende served as Accenture's country managing director for the
Netherlands. He joined Accenture in 1987 and became a Partner in 1999.
Accenture plc
Datamonitor
Page 28
Accenture plc
Major Products and Services
MAJOR PRODUCTS AND SERVICES

company. The company's key products and services include the following:
Management consulting:
Accenture interactive
Analytics
Business process management
Change management
Cloud services
Customer relationship management
Driving growth
Finance and performance management
International development
Manufacturing
Mergers, acquisitions and alliances
Mobility
Operational excellence
Process and innovation performance
Profit and cash optimization
Risk management
Strategy
Smart grid
Supply chain management
Sustainability
Talent and organization performance
Technology:
Accenture interactive
Accenture software
Analytics
Application modernization and optimization
Application outsourcing
Capacity services
Cisco
Cloud services
Data center
Embedded software
Global delivery and sourcing
Human capital management
Information management
Accenture plc
Datamonitor
Page 29
Accenture plc
Major Products and Services
Infrastructure
Infrastructure outsourcing
IT service excellence
IT strategy and transformation
Microsoft
Mobility
Network technology
Open source
Oracle
SAP
Security
Smart grid
Sustainability
Systems integration consulting
Technology architecture
Technology consulting
Testing services
Workplace enablement
Outsourcing:
Airline BPO: Navitaire
Application outsourcing
Bundled outsourcing
Business process outsourcing
Capacity services
Custom BPO
Customer contact BPO
Engineering BPO
Finance and accounting BPO
Global delivery and sourcing
Health administration BPO
Human resources BPO
Infrastructure outsourcing
Insurance BPO
Learning BPO
Procurement BPO
Supply chain BPO
Testing services
Utilities BPO
Accenture plc
Datamonitor
Page 30
Accenture plc
Revenue Analysis
REVENUE ANALYSIS
Accenture
The company recorded revenues of $21,550.6 million during the financial year ended August 2010
(FY2010), a decrease of 0.1% over 2009. In FY2010, Europe, Middle East and Africa (EMEA), the
company's largest geographic market, accounted for 44.5% of the total revenues.
Accenture generates revenues through five business divisions: products (23.1% of the total divisional
revenues in FY2010), communications and high tech (21.4%), financial services (20.6%), resources
(18.2%) and public service (16.6%). In addition to the above five operating segments the company
reports a small portion of its revenue in the other segment.
Revenues by Division
In FY2010, the products division recorded revenues of $4,985.3 million, an increase of 2.7% over
2009.
The communications and high tech division recorded revenues of $4,612.3 million in FY2010, a
decrease of 4.5% over 2009.
The financial services division recorded revenues of $4,446 million in FY2010, an increase of 2.8%
over 2009.
The resources division recorded revenues of $3,911 million in FY2010, an increase of 0.8% over
2009.
The health and public service division recorded revenues of $3,580.8 million in FY2010, a decrease
of 2.2% over 2009.
The other division recorded revenues of $15.1 million in FY2010, a decrease of 47.8% over 2009.
Note:*Divisional segments percentage rounded off.
Revenues by Geography
EMEA, Accenture's largest geographical market, accounted for 44.5% of the total revenues in
FY2010. Revenues from EMEA reached $9,583.3 million in FY2010, a decrease of 3.2% over 2009.
Americas accounted for 43.9% of the total revenues in FY2010. Revenues from Americas reached
$9,465.4 million in FY2010, an increase of 0.7% over 2009.
Accenture plc
Datamonitor
Page 31
Accenture plc
Revenue Analysis
Asia Pacific accounted for 11.6% of the total revenues in FY2010. Revenues from Asia Pacific
reached $2,501.9 million in FY2010, an increase of 10.2% over 2009.
Accenture plc
Datamonitor
Page 32
Accenture plc
SWOT Analysis
SWOT ANALYSIS
company. The company has experience, capabilities across most of the industries and business
functions. Its business is structured around five operating groups, which together comprise 19 industry
groups. Accenture provides services to its customers through a global delivery network of over 50
centers. Global reach and scale enables Accenture to serve large corporations across borders as
well as enhances its brand image and provides continuous business. However, intense competition
will negatively affect the market share of the company and reduces its profitability.
Strengths
Weaknesses
Global reach and scale providing continuous

business
Broad portfolio of offerings enabling it to
serve diverse customer needs
Strong customer base provides enhanced
brand image
Low margins compared to competitors
Opportunities
Threats
Strategic acquisitions further strengthens

Accentures market position
Strong pipeline of contracts ensures stable
revenue
Growing worldwide IT spending
Positive outlook for health care IT spending
Intense competition likely to erode market

share
Negative publicity related to place of
incorporation
Increasing regulation in government
contracting may increase compliance costs
Contract terminations may negatively impact
revenues
Strengths
Global reach and scale providing continuous business

Accenture has global reach and scale that it has achieved over the years.The company has expanded
its operation to over 200 cities in 53 countries worldwide As of FY2010. It employs a global delivery
model, which allows the company to draw on the benefits of using people and other resources from
around the world, including scalable, standardized processes, methods and tools; specialized
business process and technology skills; cost advantages; foreign-language fluency; proximity to
clients; and time-zone advantages, to deliver solutions under demanding time frames. The major
component of this capability is its global delivery network, which comprises local Accenture
Accenture plc
Datamonitor
Page 33
Accenture plc
SWOT Analysis
professionals working at client sites around the world as well as at more than 50 delivery centers.
The company's global scale has resulted in an annual revenue of $21,550.6 million in FY2010, which
included consulting services accounting for approximately 57% of total revenues, while outsourcing
services accounted for 43%.
Moreover, the company has also diversified revenue sources from the Americas; Europe, the Middle
East and Africa (EMEA); and the Asia Pacific. In FY2010, the company reported about 44.5% of
total revenues from EMEA, while Americas accounted for 43.9% and Asia Pacific accounted for
11.6%. In addition, the company also has a strong brand image. In 2010, Accenture was ranked
47th with a brand value of $7.5 billion in the 100 Best Global Brands list compiled by consultancy
Interbrand.
Global reach and scale enables Accenture to serve large corporations across borders as well as
enhances its brand image and provides continuous business.
Broad portfolio of offerings enabling it to serve diverse customer needs
The company has one of the broadest offerings in management consulting, technology services and
outsourcing. It caters to 19 industry groups, under its five operating groups: products, communications
and high tech, financial services, resources, and health and public service. The company offers a
range of management consulting services, including CRM, finance and performance management,
process and innovation performance, risk management, strategy, supply chain management, and
talent and organization performance.
Accentures technology platform includes three service areas: systems integration consulting,
technology consulting, and IT outsourcing. The companys major systems integration consulting
services and solutions include enterprise solutions and ERP, industry and functional solutions,
information management services, cloud computing, custom solutions, software-as-a-service (SaaS),
mobility solutions, and Microsoft solutions. It offers technology consulting services and solutions,
including IT strategy and transformation, enterprise architecture, infrastructure consulting, IT security
consulting, application portfolio optimization and renewal, digital solutions, research and development,
and Microsoft solutions. The companys IT outsourcing solutions include application outsourcing
and infrastructure outsourcing.
The company offers clients across all industries a variety of BPO services for specific business
functions and/or processes, including finance and accounting, human resources, learning, procurement
and customer contact, among others. The company also offers specialized BPO services tailored
to clients in specific industries. According to Datamonitor, in the ICT arena, Accenture (as a primary
vendor) signed about 39 contracts worth about approximately $1,864.1 million during FY2010.
Broad offerings not only provide cross-selling opportunities but also serve as an entry barrier, partially
insulating Accenture from competition.
Strong customer base provides enhanced brand image
Accenture plc
Datamonitor
Page 34
Accenture plc
SWOT Analysis
Accenture's global reach, scale and broad offering enabled it to achieve a strong customer base. It
serves about 94 of the Fortune Global 100 companies and more than three-quarters of the Fortune
Global 500 companies. The company also witnessed strong client retention. Of the companys top
100 clients in FY2010, each has a client for at least five years, and 92 have been clients for at least
10 years.
Its customer base includes companies like BT, Unilever, AIG Europe, Thomas Cook Group, ING,
Petrobras, BP, China National Offshore Oil, Barclays, Deutsche Bank, Lloyds TSB Group, BMW,
Nokia Siemens Networks, and Fiat among others. It also serves several US government agencies.
Further, some of its clients extended their existing contracts in recent times. In September 2010,
Accenture and National Australia Group Europe (NAGE), a subsidiary of National Australia Bank,
signed an application development and management agreement that extends their existing contract
for an additional three years to 2015. In October 2010, the company signed an extension to its
application outsourcing, systems integration and management consulting agreement with RSA for
an additional three years through 2015.
The companys significant research and development (R&D) capabilities has been enabling it to
develop leading business solutions that drive its customers growth thereby attracting increasing
number of clients. Its R&D organization, Accenture Technology Labs, primarily focuses on areas,
including information insight, collaboration, biometrics, virtualized infrastructures, predictive
maintenance, web 2.0, cloud computing and sensor technologies, among others. Accenture incurred
R&D expenses of approximately $384 million, $435 million and $390 million in FY2010, 2009 and
2008, respectively. Strong customer base further enhances the brand image of the company.
Weaknesses
Low margins compared to competitors

Accenture recorded low margins compared to Indian off-shore service providers that offer similar
services at highly competitive prices. Operating margins of Accenture have held steady in the 12%
to 14% range over the last three years, much below the margins of the Indian outsourcers. In FY2010,
Accenture reported operating and net profit margin of 13.5% and 8.3%. By contrast the company's
competitors Infosys, TCS and Wipro reported operating margin of 30.4%, 26.8%, and 18.9%,
respectively, and net profit margin of 27.3%, 23.3%, and 16.9%, respectively, in FY2010. Accenture
has been steadily growing its outsourcing operations which represented 43% of net revenue in
FY2010. Although, the company does not foresee margin expansion over the short term, it is expected
that over the long term there is the opportunity for margin expansion as outsourcing becomes a
larger part of the business. Low margins compared to competitors indicate that there is scope to
improve the cost structure and business model of the company.
Opportunities
Accenture plc
Datamonitor
Page 35
Accenture plc
SWOT Analysis
Strategic acquisitions further strengthens Accentures market position

The company has completed many strategic acquisitions in recent times. Accenture acquired CAS
Computer Anwendungs- und Systemberatung (CAS), a Germany-based provider of CRM and mobility
software focused on retail execution and trade promotions for the consumer products industry, in
January 2011. CAS will become a part of the companys software business. Accenture plans to
increase the functionality of the software into areas such as digital merchandising, distributors
management and analytics, and will focus on expanding in Latin America, China and India.
In November 2010, Accenture acquired the sourcing services and BPO services assets of Ariba.
The acquisition of these assets, which include Aribas direct and indirect category expertise, sourcing
process expertise and strategic sourcing execution resources, will enable Accenture to provide
clients with deeper category expertise, enhanced global sourcing service delivery operations and
proprietary sourcing databases, benchmarks and technologies. In the same month, the company
acquired Knowledge Rules, a Philadelphia-based consulting company that focuses exclusively on
implementing and integrating business solutions using Pegasystems business process management
(BPM) software. In November 2010, Accenture also acquired Beijing Genesis Interactive Technology
(Mogenesis), a Beijing-based embedded software services company that provides mobile software
outsourcing services and solution licensing for companies in China.
The companys other acquisitions in 2010 include Acceria, a privately held company based in France
that specializes in providing business processes and methodologies dedicated to the after-sales
operations of industrial companies; assets from CadenceQuest, a privately-held Arlington,
Virginia-based company specializing in customer data and analytics for retailers; and RiskControl,
a privately held risk consulting company based in Rio de Janeiro, to complement and expand its risk
service offerings in the growing Brazilian market.
Such strategic acquisitions will further strengthen the companys market position in the provision of
management consulting, technology services and outsourcing services to a diverse range of clients.
Strong pipeline of contracts ensures stable revenue
Accenture has built a strong pipeline of contracts in the recent period. In January 2011, The Office
of the National Coordinator for Health Information Technology (ONC) awarded the company a
two-year contract to help identify the standards and specifications that facilitate the exchange of
data across the evolving healthcare system. In the same month, Accenture signed a five-year contract
with Carlsberg to provide application services to the European operations of Carlsberg Breweries.
In December 2010, the government of Nagaland awarded a 42-month IT contract to Accenture to
implement the states public service portal.
In November 2010, signed a six-year BPO agreement with KF Shared Services The Swedish
Cooperative Union, to provide the KF Group and its subsidiaries with finance and accounting services.
In the same month, EC SERVIZI, a consortium of Italian banks that provides operational and
technology services to financial institutions, selected Accenture to develop Basel-based default risk
solution. In October 2010, Accenture selected by Zurich Financial Services Group to build and
Accenture plc
Datamonitor
Page 36
Accenture plc
SWOT Analysis
maintain a new core insurance IT system for the insurers business in Latin America under a 10-year,
multi-million dollar agreement. In the same month, the US Social Security Administration (SSA)
selected the company as a prime contractor under the Information Technology Support Services
Contract (ITSSC) that will be used to acquire a range of IT systems development and modernization
services. The value of Accenture's share of the contract is estimated at $700 million.
Strong pipeline of contacts ensures stable revenue for the company in the future.
Growing worldwide IT spending
The worldwide IT spending is expected to grow in the near future. A steady improvement in the
macroeconomic environment in 2010 enabled modest growth in overall IT spending. According to
industry sources, worldwide IT spending reached $3.4 trillion in 2010, an increase of 5.4% increase
from 2009. Further, the worldwide IT spending is forecast to reach $3.6 trillion in 2011, an increase
of 5.1% compared to 2010. The growth is expected to be fueled by telecom equipment segment,
followed by computing hardware, enterprise software, and IT services.
Also, the worldwide demand for cloud computing services is forecast to record strong growth in the
coming years. The global cloud computing services market recorded a growth of about 16% in 2010,
reaching $68 billion in 2010, compared to $58.6 billion in 2009. Further, the market is expected to
reach $148.5 billion in 2014, growing at a CAGR of 20%. Accenture enables its clients in using cloud
computing technology. It guides organizations through the integration of cloud-based services to
offer short-term cost savings and longer-term enhancements to their application portfolios and IT
infrastructures. The company being one of the largest integrated consulting, technology and
outsourcing services providers in the world is poised to capitalize on the positive outlook.
Positive outlook for health care IT spending
The worldwide healthcare IT spending is forecast to grow in coming years. The growth is driven by
healthcare public funding and regulations that foster IT spending on healthcare. For instance, in
2009, the US government passed American Recovery and Reinvestment Act (ARRA), which offers
financial incentives to providers and hospitals for the implementation of the meaningful use of
healthcare IT products. For example, the US federal legislation includes incentives for physicians
who implement and use electronic medical records (EMRs) and penalties for those who do not adopt
EMRs by 2015. According to Accentures survey in 2010, 58% US physicians who dont use EMRs
intend to purchase an EMR system within the next two years. Further, the healthcare IT spending
in China is also forecast to grow from just over $2 billion in 2009 to $3.8 billion in 2012.
Accenture provides solutions to both the private and public sectors of the healthcare industry,
including integrated healthcare providers, health insurers, managed care organizations and public
health organizations. Its offerings address a range of areas, including electronic health records and
health information exchanges; back-office services for hospitals and health plans; sales and marketing;
core administration services; health management services; claims excellence/cost containment; and
corporate functions, including human resources, finance, procurement and IT. Further, in January
2011, the Office of the National Coordinator for Health Information Technology (ONC) awarded
Accenture plc
Datamonitor
Page 37
Accenture plc
SWOT Analysis
Accenture a two-year contract worth $10 million to help identify the standards and specifications
that facilitate the exchange of data across the evolving healthcare system.
Positive outlook for health care IT spending will ensure steady revenues for the company's healthcare
practice in coming years.
Threats
Intense competition likely to erode market share

Accenture faces intense competition in the markets it operates. The company competes with a
variety of companies, including: off-shore service providers in lower-cost locations, particularly in
India or China; large multinational providers, including the service arms of large global technology
providers (hardware and software); niche solution or service providers or local competitors; and
accounting firms that are expanding or re-emphasizing their provision of some consulting services,
including through acquisitions. Some of the companys competitors include Atos Origin, Booz Allen
Hamilton, Capgemini, The Capita Group, CGI Group, CIBER, Cognizant Technology Solutions,
CSC, Convergys, Deloitte, Ernst & Young, Fiserv, Fidelity National Information Services,
Hewlett-Packard, Infosys Technologies, IBM, Logica, McKinsey, Northgate Information Solutions,
iGate, Sapient, Mahindra Satyam, SunGard Data Systems, Tata Consultancy Services, Unisys,
Wipro, and Xerox.
In addition, the company may face greater competition from companies that have increased in size
or scope as a result of strategic mergers or acquisitions. For instance, in 2009, Dell acquired Perot
Systems to enhance its IT services portfolio. In February 2010, Xeroxs acquisition of Affiliated
Computer Services, a diversified BPO firm, transformed it into a services company that can focus
on business process management and outsourcing. Further, in January 2011, iGATE executed
definitive agreements to acquire a majority stake in Patni Computer Systems, an IT services and
BPO company.
Some of the company's competitors have greater financial, marketing or other resources than
Accenture. Intense competition will negatively affect the market share of the company and reduces
its profitability.
Negative publicity related to place of incorporation
The company may be subject to criticism and negative publicity related to its incorporation in Ireland.
There has been negative publicity regarding of, companies that conduct business in the US but are
domiciled in certain other countries. Some former US companies that have undertaken expatriation
transactions to offshore jurisdictions have been criticized as improperly avoiding the US taxes or
creating an unfair competitive advantage over the US companies. Accenture may also be subject
to similar criticism in connection with its incorporation in Ireland.
Accenture plc
Datamonitor
Page 38
Accenture plc
SWOT Analysis
In addition, future changes in tax law or policy in Ireland or other jurisdictions where the company
has operations as a result of their treaties with the US will negatively impact Accentures business
operations. Also, various US federal and state legislative proposals have been introduced and/or
enacted in recent years that deny government contracts to certain US companies that reincorporate
or have reincorporated outside the US. While Accenture was not a US company that reincorporated
outside the US, these contract bans and other legislative proposals may be enacted in a way to
negatively affect Accenture.
Increasing regulation in government contracting may increase compliance costs
Accenture works with government clients exposes it to risks associated with the government
contracting environment. Government entities, including national, provincial, state and local
governmental entities, typically fund projects through appropriated monies. While these projects are
often planned and executed as multi-year projects, the government entities usually reserve the right
to change the scope of or terminate these projects for lack of approved funding and at their
convenience. Also, government entities, particularly in the US, often reserve the right to audit the
companys contract costs and conduct inquiries and investigations of its business practices with
respect to government contracts.
Further, if a government client discovers improper or illegal activities in the course of audits or
investigations, the company may become subject to various civil and criminal penalties, including
those under the civil US False Claims Act, and administrative sanctions, including termination of
contracts, forfeiture of profits, suspension of payments, fines and suspensions or debarment from
doing business with other agencies of that government. The US government contracting regulations
also impose strict compliance and disclosure obligations. Non compliance with the new regulations
will adversely affect the company's operations.
Contract terminations may negatively impact revenues
Accenture suffered a few contract terminations in the recent past. The company estimates that the
majority of its contracts can be terminated by clients with short notice. Many of the company's
consulting contracts are less than 12 months in duration, and these shorter-duration contracts typically
permit a client to terminate the agreement with as little as 30 days notice and without significant
cost. Long term, larger and more complex contracts, such as the majority of the company's outsourcing
contracts, generally require a longer notice period for termination and often include an early termination
charge to be paid. This charge might not be sufficient to cover costs for anticipated profits lost upon
termination of the contract.
In 2009, the company experienced a higher volume of contract terminations and restructurings as
a result of challenging economic conditions, which negatively affected its results of operations. When
contracts are terminated, the company loses the anticipated revenues and might not be able to
replace the lost revenue with other work or eliminate associated costs in a timely manner.
Further, the US government is planning to decrease the allocation to defense in the coming years.
It declared a decrease of $78 billion in the US military programs in the proposed defense budget for
Accenture plc
Datamonitor
Page 39
Accenture plc
SWOT Analysis
2012. This trend may negatively impact the companies depending on the US government defense
contracts for their revenues. For instance, Accenture won about four contracts worth $228 million
in 2010 from the US Navy, Defense Logistics Agency, and Space and Naval Warfare Systems
Command.
Although, Accenture is relatively less dependent on the US government defense contracts, still it
may be affected negatively as it will be deprived of high value defense contracts. Also, in case of
future contract terminations, revenues and profit margins of Accenture may be negatively affected.
Accenture plc
Datamonitor
Page 40
Accenture plc
Top Competitors
TOP COMPETITORS
The following companies are the major competitors of Accenture plc
Booz Allen Hamilton Inc.

Capgemini
Computer Sciences Corporation
Infosys Technologies Limited
International Business Machines Corporation
McKinsey & Company
Wipro Corporation
CGI Group Inc.
CIBER Inc
Cognizant Technology Solutions Corporation
Convergys Corporation
Deloitte Touche Tohmatsu
Ernst & Young International
Fiserv Inc
Northgate Information Solutions PLC
Sapient Corporation
Tata Consultancy Services Limited
Unisys Corporation
Atos Origin S.A.
Capita Group Plc
Logica Plc
Hewlett-Packard Company
Fidelity National Information Services, Inc.
iGate Corp
Mahindra Satyam
SunGard Data Systems Inc.
Xerox Corporation
Accenture plc
Datamonitor
Page 41
Accenture plc
Company View
COMPANY VIEW
A statement by William D Green*, Chairman and former Chief Executive Officer at Accenture is
given below. The statement has been taken from the company's 2010 Letter from Chairman and
Chief Executive Officer.
Delivering in fiscal 2010
Fiscal 2010 was a defining year for Accenture on two dimensions. First, it was about building
momentum around our growth agenda. Second, it was about initiatives and investments we made
that position Accenture for future success. On building momentum, we returned to a solid growth
trajectory, and we delivered strong results. Despite the uncertainty in the marketplace, we were able
to meet or beat all the elements of our original annual financial outlook for fiscal 2010:
Revenues and earnings per share were both within our expected ranges.
Bookings were in the upper end of our guided range, demonstrating growing demand for our services.
We expanded operating margin, slightly exceeding our expectations.
And we generated extremely strong free cash flow, exceeding the top end of our initial guided range
by more than $500 million.
In addition, we continued to return cash to shareholders in fiscal 2010 through more than $2 billion
of share repurchases and through dividend payments. In March 2010 we switched to paying dividends
on a semi-annual basis, and in November we paid a semi-annual cash dividend that was a 20 percent
increase over the prior semi-annual dividend.
In short, we managed the business well in an uncertain macro-economic environment to deliver for
our clients and our shareholders alike.
Of course, our clients are at the heart of Accenture, and helping them achieve high performance is
what were all about. Were fortunate to count more than three-quarters of the Fortune Global
500including 94 of the top 100as our clients. And perhaps even more important than the number
and size of our clients is the depth and longevity of those relationships: Every single one of our top
100 clients in fiscal 2010 has been a client for at least five years, and 92 have been clients for at
least 10 years.
In fiscal 2010 we attracted new clients and expanded our relationships with existing clients,
demonstrating our ability to adapt to and serve the full spectrum of an organizations needs. For
instance, we helped:
Accenture plc
Datamonitor
Page 42
Accenture plc
Company View
Spains BBVA implement its retail banking model in the U.S. market;
Tata Motors launch a comprehensive sales transformation effort to boost sales of its ACE vehicle
and increase market share;
New York City launch a landmark integration platform to transform the delivery of health and human
services;
Poste Mobile, Italys largest mobile virtual network operator, implement a mobile commerce platform;
Japanese retailer Fast Retailing implement a new global operating model, facilitating their global
expansion;
Develop and manage the Amsterdam Smart City program, a sustainability initiative between the
citizens, businesses and government authorities of Amsterdam;
Procter & Gamble leverage innovative tools to enhance decision making with real-time information;
and
Telstra, Australias largest telecommunications provider, continue to transform its IT and information
delivery infrastructure.
Driving growth across our business
In fiscal 2010 we continued to implement our growth strategy, which is about driving growth on three
dimensions. First, our core business, which includes the vast majority of consulting, technology and
outsourcing services weve traditionally provided. Second, new businesses and initiatives that
surround our coreincluding analytics, mobility, digital marketing, sustainability, smart grid, cyber
security and cloud computing, among others. And third, geographic expansionin our six strategic
growth markets of Brazil, Russia, India, China, South Korea and Mexico; in several developed yet
underpenetrated markets; and in other fast-growing emerging markets. We made good progress on
all three dimensions in fiscal 2010.
For instance, analytics is a key element of our focus on new business areas that drive high
performance for our clients. This past year we strengthened our relationship with SAS, the leader
in business analytics software and services, through the formation of the Accenture SAS Analytics
Group to jointly develop, sell and deliver predictive analytics solutions and services. We now have
nearly 70 client engagements helping companies and governments harness the power of predictive
analytics to drive better insights, better decisions and ultimately better business outcomes. This is
just one example of how our growth strategy is yielding dividends and giving us significant momentum
in our business.
Finally, in addition to helping clients achieve and sustain high performance, we are also committed
to running Accenture as a high-performance business. As part of our ongoing focus on performance
Accenture plc
Datamonitor
Page 43
Accenture plc
Company View
excellence, in fiscal 2010 we created the role of chief performance officer, and one of our key areas
of focus in fiscal 2011 will be to ensure that we continue to operate Accenture as effectively and
efficiently as possible to ensure superior execution every day.
Investing in our peopleand our communities
We also reached a significant milestone this past year, as our workforce passed the 200,000
markending the year with approximately 204,000 people. Making sure that all of our people,
including the more than 116,000 employees in our Global Delivery Network, have the necessary
skills to serve our clients at the highest level is why we invested nearly $600 million on training and
professional development in fiscal 2010.
This past year we strengthened our corporate citizenship efforts. Most notably, we expanded globally
our Skills to Succeed initiative, through which we team with strategic partners to help people build
the skills that enable them to participate in and contribute to the economy and society. We recently
announced that by 2015 Accenture would equip 250,000 people around the world with the skills to
get a job or build a business. I believe that Accenture knows how to train and deploy talent better
than any other company, and the fact that we can turn what we do for ourselves into meaningful
contributions to communities around the world is a wonderful thing.
Moving forward
Accenture is on a solid growth trajectory and extremely well positioned for the future. This is the
right time to further strengthen Accentures global leadership, and I am very excited that, as recently
announced, Pierre Nanterme will become Accentures next chief executive officer, effective January
1, 2011. I will continue to serve in an active role as chairman. This is a great example of one of
Accentures core valuesstewardshipwhich is an indelible part of our corporate culture and
includes an obligation to build a better, stronger and more durable company for future generations.
Pierre has led our Financial Services operating group for the past three years and has served in
many other leadership roles, including chief leadership officer. He is an outstanding choice to lead
Accenture, accelerate the execution of our business strategy and guide us through our next phase
of growth. I look forward to continuing to work closely with Pierre in my ongoing role as chairman.
This will be a powerful leadership construct for Accenture.
In closing, I am incredibly proud of our performance in fiscal 2010, and I want to thank the men and
women of Accenture around the world for their hard work, discipline and dedication. While this past
year was challenging, Accenture emerged an even stronger company. And, most important, I believe
we are better positioned for growth and continued market leadership than at any time in our history.
Note: *In January 2011, Pierre Nanterme became Chief Executive Officer at Accenture. William D
Green continues to serve as the Chairman at the company.
Accenture plc
Datamonitor
Page 44
Accenture plc
Locations and Subsidiaries
LOCATIONS AND SUBSIDIARIES

Head Office
Accenture plc
1 Grand Canal Square
Grand Canal Harbour
Dublin 2
IRL
P:353 1 646 2000
F:353 1 646 2020
http://www.accenture.com
Other Locations and Subsidiaries

Accenture Arizona
3200 East Camelback
Suite 245
Phoenix
Arizona 85018
USA
Accenture California
2141 Rosecrans Avenue
Suite 3100
El Segundo
California 90245
USA
Accenture Australia
Ground Floor
4 Brindabella Circuit
Brindabella Business Park
Canberra Airport ACT 2609
AUS
Accenture Belgium
Waterloolaan 16 boulevard de Waterloo
1000 Brussels
BEL
Accenture - Brazil
Av. Andromeda
2.000, bloco 11
terreo
Alphaville CEP 06473-900
Barueri/SP
BRA
Accenture China
7/F
SK Tower, No.6A
Jian Guo Men Wai Avenue
Chaoyang District
Beijing 100022
CHN
Accenture France
118
avenue de France
75636 Paris Cedex 13
FRA
Accenture Germany
Stralauer Allee 2b
D-10245 Berlin
DEU
Accenture plc
Datamonitor
Page 45
Accenture plc
Locations and Subsidiaries
Accenture India
Bldg 1A &1B
Survey No-64
Raheja Mindspace
Madhapur
Hyderabad 500081
IND
Accenture Japan
Akasaka Intercity
1-11-44 Akasaka
Minato-ku
Tokyo 107-8672
JPN
Accenture South Korea

10th Floor
Kyobo Securities Building
26-4, Yoido-dong
Youngdeungpo-ku
Seoul 150-737
KOR
Accenture Netherlands
Gustav Mahlerplein 90
1082 MA
Amsterdam
NLD
Accenture Russia
Paveletskaya quare 2/2
115054 Moscow
RUS
Accenture Singapore
250 North Bridge Road
33-00
Raffles City Tower
Singapore 179101
SGP
Accenture Sweden
Ostra Hamngatan 41-43
403 13 Goteborg
SWE
Accenture Middle East BV

Advanced Integrated Systems Building
Moroor Road (4th St.) / Delma Street (13th
St.)
Abu Dhabi
ARE
Accenture United Kingdom

9-10 St Andrew Square
Edinburgh EH2 2AF
GBR
Accenture Venezuela
Centro SegurosLa Paz
Piso 7
Ala Noreste
Avenida Francisco de Miranda
La California Norte Caracas
VEN
Accenture plc
Datamonitor
Page 46

Accenture

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Accenture

Uploaded by

Copyright:

Available Formats

Accenture plc

t: +44 20 7551 9000

t: +1 212 686 7400

t: +61 2 8705 6900

All Rights Reserved.

353 1 646 2000

353 1 646 2020

Revenue / turnover 21,550.6

New York Ticker

Chief Executive Officer

Sir Mark Moody-Stuart

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Non Executive Board

Wulf von Schimmelmann

Non Executive Board

Group Chief Executive Technology Senior Management

Group Chief Executive Products

Group Chief Executive

Principal Accounting Officer

Chief Financial Officer

Chief Operating Officer

Group Chief Executive Global

Group Chief Executive North

Chief Performance Officer

Group Chief Executive Health and Senior Management

Group Chief Executive Business

Julie Spellman Sweet

General Counsel, Secretary and

Sander van't Noordende

Group Chief Executive

Group Chief Executive - Financial

Executive Director Office of the

Chief Leadership Officer

Chief Strategy Officer

Group Chief Executive Resources Senior Management

Chief Technology Officer and

Senior Vice President Finance

Chief Human Resources Officer

Chief Marketing and

Senior Managing Director

International Chairman, Strategic

Country Managing Director Spain Senior Management

Co-Chairman and Geography

Chairman, Greater China

Country Managing Director Brazil Senior Management

Country Managing Director and

KEY EMPLOYEE BIOGRAPHIES

Sir Mark Moody-Stuart

Board: Non Executive Board

Wulf von Schimmelmann

Julie Spellman Sweet

Sander van't Noordende

MAJOR PRODUCTS AND SERVICES

Global reach and scale providing continuous

Low margins compared to competitors

Strategic acquisitions further strengthens