Alcatel 4028 4029 Manual 2

Alcatel OmniPCX Office
Alcatel 4028/4029
First
User manual
How
Introduction
How to use this guide
Thank you for choosing a 4028/4029 telephone manufactured by Alcatel.

Your 4028 (IP) or 4029 (digital) terminal has a new ergonomic layout for more effective communication.
Actions
Keypad
Lift the receiver.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
2ab
jkl
ef
3d
mno
Numeric keypad.
your telephone,
Hang up.
Alphabetic keypad.
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
2
communication is even more convenient using the audio keys (loudspeaker, hands free),
using the convenient alphabetic keypad, you can call your correspondents by name.
Specific key on numeric keypad.
Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
Display and display keys

Smith John
Audio keys
Partial view of display.
Loudspeaker,
hands free.
Display key.
Adjustment reduce.
Adjustment increase.
Programmable keys and icons
Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
MENU key.
Voice mail access key.
Other symbols used

Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
These symbols can be supplemented by small icons or text.
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6

1.
1.1
1.2
1.3
2.
p.9
p.9
p.9
p.10
p.10
p.10
p.10
p.11
p.11
p.11
p.11
p.12
p.12
6.
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.13
p.13
p.13
p.14
p.14
p.14
p.15
p.15
p.15
p.15
7.
Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . .
p.16
p.16
p.16
p.16
p.17
p.17
p.17
p.17
p.17
p.18
p.18
p.19
p.19
p.20
p.20
p.20
p.20
p.21
p.21
p.21
p.21
p.21
p.21
p.22
p.22
p.22
p.22
p.22
p.23
p.23
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

Finding out the cost of an outside call made for an internal user from your terminal . . . p.24
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (Follow me) . . . . . . . . . . . . . . . . . .
Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

6.1
6.2
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
4.
Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . .
Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
5.13
5.14
5.15
5.16
5.17
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
3.
5.
Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.25
p.25
p.25
p.25
p.26
p.26
p.26
p.26
p.27
p.27
p.27
p.27
p.27
p.28
p.28
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
Getting to know your telephone
Display and display keys

Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the
screen.
Telephone
Adjust the tilt of the screen

Handset
Indicator light
Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Flashing green: incoming call.

Flashing orange: alarm.
Display keys: pressing a display key activates the function shown associated with it on the screen.
Navigation
OK key: used to validate your choices and options while programming or configuring.
Left-right navigator: used to move from one page to another.
Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Welcome screens
Alcatel 4028
Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Socket for connecting headphones or a

Hands-free / Loudspeaker unit
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, activation of transfer function, appointment reminder, etc.
Call display
Alphabetic keypad
Call in progress or outgoing call.
Incoming call.
Audio keys
Hang-up key:; to terminate a call.
Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver.
Lit in hands-free mode or headset mode (short press).
Flashing in loudspeaker mode (long press).
Call on hold*.
Intercom/Mute key:
During a conversation: press this key so that your correspondent can no longer hear you.
Terminal idle: press this key to answer calls automatically without picking up the receiver.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
To adjust the loudspeaker or handset volume up or down
Extension unit
Left-right navigator: used to check calls.
Function keys and programmable keys

Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received.
'Redial' key: to access the 'Redial' function.
Programmable key (F1 and F2 keys):

Lit when the function associated with the key is activated.
Description of the screens

Other
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
1.1
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Welcome screens
Menu page
Perso page
Info page
Time and status icon

Date
Call forwarding icon
Stationary: no forwarding
activated.
Rotating: forwarding activated
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
Scroll bar: shows

the position on a
page
messages, activation of transfer function, appointment reminder, etc.

Displays the content of the
page selected
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
Description of the screens
1
1.2
Call management screen
Date
Incoming call icon
1.3
Application screen
Date
Time and status icon
Application name
Time and
status icon
Call holding icon
Pop-up display of
functions accessible while the call is
taking place
Call in progress icon

Application
screen
Incoming call presentation screen. This screen is

temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Events screen
Application screen: displays information relevant to programming or configuring the telephone.

Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
Using your telephone
Other
Making a call
2.1
ef
bc
3d
jkl
2a
dial directly
the number
for your call
lift the
receiver
3d
mn
OR
OR
number
required
lift the
receiver
2.3
ef
bc
3d
2a
o
mn
jkl
Receiving a call
ef
bc
jkl
2a
OR
o
mn
2.2
OR
OR
hands free
Paul
is calling
press the key next to the

'incoming call' icon
Using the telephone in 'Hands free' mode
OR
Terminal idle:
hands free
number
required
programmed line
key
correspondent
s name
you are in hands free
mode
Paul
in conversation
press and
release
during a conversation
terminate
your call
Call in progress:
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
Paul
in conversation
For the operator, dial '0' (by default).
during a
conversation
press and release
If the internal or outside number does not reply:

During a conversation, you can lift the receiver without terminating the call.
Interphon
OR
broadcast a message on
the loudspeaker of the
free terminal
Callback
request callback to a
busy terminal
OR
Text
send a written
message
OR
go to next screen
If name is not OK:
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
2.4
1stname
extend search in
list
the loudspeaker key flashes
Paul
in conversation
during a
conversation
activate loudspeaker
(long press)
OR
adjust volume
(7 levels)
deactivate loudspeaker
(long press)
erase last letter

entered
OR
show next name
OR
show previous
name
The key is no longer lit
OR
OR
return to main menu
Make calls via your programmed call keys
2.6
press and release the loudspeaker key to switch to hands free mode (light steady).
10:30
Helen
PERSO
access the
'Perso' page
Calling your correspondent by name (company directory)
2.5
proposes a name followed by a corresponding

telephone number and sequence number in list
Dial by name
Paul
001/003
OK
Calling from the common directory
2.7
first letters of
your
correspondents
name
If name is OK:
find the correspondent

you want to call from
the programmed call
keys
Your terminal has access to a common directory of outside numbers.
bc
3d
jkl
2a
ef
o
mn
directory
number
make the call
10
call the chosen

correspondent
Call back on the last 10 number dialled:

2.8
Filtering calls using the voice mailbox

10:30
OR
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
'Redial' key
(long press)
Activating call screening:
reach the 'Menu'

page
ef
bc
3d
jkl
2a
RedialLst
menu
Call
o
mn
enter your personal

'voice mailbox
password
screening'
programmed key
When you receive a call:
same key to stop listening and

deactivate the screening
select the No. in the

last ten issued
2.10
call required number
Requesting automatic callback if internal number is busy
you hear the message left by your

caller
Paul
is screened
name or number of
the caller
hands free to take

the call
Callback
internal number busy
callback request acknowledged
Cancelling callback request:

OR
OR
Callback
to stop listening only
2.9
cancellation of callback request

acknowledged
Redialling
2.11
Answering an internal call in intercom mode
Redialling the last number dialled (redial):

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the callers identity.
To activate - Terminal idle:
last number redial
'Redial'
key(short
press)
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
To deactivate - Terminal idle:
the corresponding LED goes out
11
2
2.12
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
MFcode
Paul
in conversation
during a
conversation
to activate
The function is automatically cancelled when you hang up.
2.13
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
The key lights up
Paul
in conversation
during a
conversation
disable microphone
The key is no longer lit
resume the
conversation
12
During a conversation
Other
Making a second call during a conversation
3.1
3.2
Answering a second call during a conversation
A second correspondent is trying to call you:

New call
c
ab
Paul
in conversation
during a
conversation
jkl
de
o
mn
Paul
in conversation
number of
second
correspondent
Paul
is calling
during a
conversation
name or no. of the caller

displayed for 3 seconds
Answer call displayed:

RedialLst
OR
OR
SpeedDial
John
in conversation
to call a number in the

select the no. in the
directory
last ten issued if your
telephone allows this
operation
Other methods for calling a second correspondent:
5
ef
bc
3d
jkl
2a
o
mn
the first call is on hold
OR
Answer
John
in conversation

line key for which
icon is flashing
To return to your first caller and end the conversation in progress:
Dial directly the number for your call.

John
in conversation
Name of second correspondent.
OR
Paul
in conversation
key associated with the

- To access the 'Redial' function (short press).

- Call back on the last 10 number dialled (press and hold).
Programmed line key.
To cancel your second call and recover the first:
John
in conversation
Paul
in conversation
3.3
OR
Switching between calls (Broker call)
During a conversation, a second call is on hold.

To accept the second call:
OR

John
in conversation
Paul
in conversation
key associated
with the
'incoming call'
icon
If you make an error, hang up: your telephone will ring and you will recover your first
call.
13
your first call is placed on

hold
OR
After the conference, to leave your two correspondents talking together:

3.4
Transferring a call
Conf
Transfer
To transfer your call to another number:
ef
bc
3d
jkl
2a
Paul
in conversation
cancel the
conference
o
mn
during a
no. of the 2nd
conversation
terminal
If the number receiving the transfer answers:
John
in conversation
3.6
Placing a call on hold (hold)
Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
Transfer
Hold
Paul
in conversation
Paul
on hold
during a
conversation
Recover the call on hold:
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
your call is placed on hold
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Paul
on hold
3.5
Paul
in conversation

Common hold (subject to programming):
Three-way conference with internal and/or external correspondents

(conference)
To recover your call on any telephone in your system.
During a conversation, a second call is on hold:

Hold
Paul
in conversation
Confer
John
in conversation
Paul
on hold
during a
conversation
select the 'conference'

function
your call is placed on hold
Recover the call on hold from any telephone:
Cancel conference and return to first correspondent (if conference is active):

Paul
in conversation
Conf
key associated with

the 'incoming call'
icon
Hang up on all correspondent (if conference is active):
14
3
3.7
Placing an outside call on hold (parking)
3.9
You can place an outside call on hold and recover the call on another telephone:
Store a number
During a call, to save the number onto a call key:
Park
SaveToRep
Paul
in conversation
Paul
in conversation
during a
conversation
To recover the parked call:
during a
conversation
----------
Pickup
Unpark
ef
bc
3d
jkl
2a
o
mn
press a call key on

the Perso page
number of
telephone from
which call was
parked
3.10
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
3.8
during a
conversation
Intrus
same key to exit

Protection against intrusion:
'protection of a
call' programmed key
ef
bc
3d
jkl
Adjust audio volume
Paul
in conversation
Your correspondents line is busy. If the number is not protected and if authorised, you can intrude into the call:
2a
apply
During a call, to adjust the volume level of the loudspeaker or receiver:
Intrusion into an internal conversation
Intrus
enter the name of

your
correspondent
o
mn
enter the number
Protection is cancelled when you hang up.
15
OR
Adjust audio volume
Sharing
Other
Receiving supervised call ringing
4.1
Call pick-up
4.4
To receive the special ringing for calls to another number:
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
If the telephone ringing is in your own pick-up group:
Supervised call
ringing programmed
key
same key to cancel
'group call pick-up'

programmed key
If the telephone ringing is not in your pick-up group:
Answering the general bell
4.2
10:30
Pickup
menu
Set
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
10:30
Pickup
menu
reach the 'Menu'

page
GenBell
reach the 'Menu'

page
4.3
'telephone call pick-up'

programmed key
Manager/secretary filtering
System configuration allows manager/secretary groups to be formed, so that the managers calls can be directed to one or more
secretaries.
3d
mn
number of
telephone
ringing
ef
bc
3d
jkl
2a
OR
ef
bc
jkl
2a
o
mn
number of
telephone ringing
The system can be configured to prevent call pick-up on certain telephones.
From the managers or secretarys telephone:

incoming calls are filtered by a chosen person
(secretary, etc.)
Filter
programmed key
same key to cancel

Filtering is indicated on the managers telephone by the icon corresponding to the
filtering programmed key.
16
Sharing
4
4.5
Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call:
The number called does not answer and you know that the person called has a pager:
your telephone will ring at the

same time as the switchboard
Paul
is alerted
same key to
cancel
Operator
help
programmed key
Calls to the switchboard:
Calling an internal correspondent on his/her pager
4.7
your
correspondent
does not reply
'page' programmed
key
paging in progress is displayed

calls to the switchboard will ring on
your telephone
Operator help
programmed key
Your correspondent can answer from any telephone in the system.
4.6
Hunting groups
Hunting group call:
Answering a call on your pager
4.8
Certain numbers can form a hunting group and can be called by dialling the group number.
A call on your pager can be answered from any telephone within the system.
2a
bc
jkl
ef
3d
o
mn
'answer page'
programmed key
bc
3d
jkl
2a
'exit group'
programmed key
bc
3d
jkl
2a
your pager beeps
no. of group to be called

Temporary exit from your hunting group/Return into your group:
ef
o
mn
your group
number
ef
o
mn
4.9
your group number
Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondents phone:
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
Interphon
Paul
is alerted
your
correspondent
does not reply
you are connected to the loudspeaker on your correspondents
phone (if he/she has the hands free function)
17
Sharing
4
4.10
Sending a written message to an internal correspondent
Text
bc
3d
jkl
2a
Send a voice message copy
4.11
ef
Voice
OR
o
mn
number to be
called
enter the first letters of

the name
ef
bc
3d
jkl
2a
display number of new and

old messages
o
mn
personal code
Predefined message:
Sendcopy
5
Text Mail
Call me back
01/27
Gotomsg
OR
first message in list

(27)
select the
message to be
sent
enter the no. of

the message to be
sent (01 to 27)
Sendmsg
OR
Language
send message
change language of
message
Personal message:
3d
ef
mn
OR
number to be
called
select message to
copy by
consecutive
presses
apply your choice
bc
jkl
2a
Record
record a comment*
apply your choice
* To record a comment:
Voice mail
Ready to record
Create
Voice mail
recording
Record
start recording the comment

apply your choice
create a temporary
personal message
(alphabetic keypad)
The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
correspondents
name
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Stop
Meeting on ___ (*)

Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Listen
end of recording
OR
Record
re-record a comment
18
replay comment
OR
send message
recording
Consult
Sharing
4
Sending a recorded message to a number / a distribution list
4.12
Voice
ef
bc
3d
jkl
2a
Sendmsg
o
mn
personal code
ef
bc
3d
jkl
2a
Add
OR
o
mn
correspondents name
or list name
(00 to 50)
correspondent
s no. or list no.
(00 to 50)
Voice mail
Ready to record
other correspondents
if necessary
apply
Record
start message recording

Voice mail
recording
Stop
recording
OR
end of recording
Listen
OR
replay message
4.13
apply
Record
re-record a message
apply
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
ef
bc
3d
jkl
2a
o
mn
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
19
Keep in touch
Other
Selecting calls to be diverted
5.1
Diverting your calls to your voice message service
5.3
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
ImmedVM
diversion is acknowledged
Forward
Div: Ext/Loc
Ext/int
select the type of Out/Int call
type of call diverted

is displayed
When you return, consult recorded messages
5.4
Perso Assist:OFF
Choice
OR
Div: Ext / Loc
The light indicates that messages have been received.
all calls
if the type of call is

not appropriate
Voice
5
Perso Assist:OFF
Div: Local
display name of sender, with date, time and

ranking of message
select message
Play
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
ef
bc
3d
jkl
2a
mn
OR
SpeedDial
OR
listen to message
RedialLst
number to be
called
OR
display number of new and old messages
o
mn
Consult
apply
Diverting calls to another number (immediate diversion)
Immediat
Div: External
internal or outside calls
5.2
3d
personal code
Perso Assist:OFF
OR
ef
bc
jkl
2a
OR
Sendcopy
copy message
You can make calls, but only the destination number can call you.
20
Clear
erase message
OR
Call
call back sender of

message
Keep in touch
5
Activate/disable the personal assistant
5.5
10:30
Settings
menu
5.8
You wish to receive your calls in your present location:

Use the Follow me function.
Settings
Assistant : OFF
Assistant
Forwarding your calls from the receiving terminal (Follow me)
Follow-me
reach the 'Menu'

page
ON/OFF
bc
'forward calls'
programmed key
Personal assistant: reaching you with one number only

5.9
10:30
Settings
menu
Assistant
2a
OR
apply
5.6
3d
o
mn
your extension
number
Settings
Assistant : ON
Choice
ef
bc
jkl
2a
jkl
ef
3d
o
mn
your extension
number
Applying a selective diversion
Menu
You can selectively divert calls, according to the callers identity:
select type of
diversion
reach the 'Menu'

page
InternNr
ExternNr
dial an outside line number
dial number of a
colleague or your
secretary
MobileNr
'selective
diversion'
programmed key
dial number of your mobile

or DECT
5.10
Operator
Diverting all group calls
You can divert all your group calls to another internal number:
activate/deactivate transfer
to operator
apply
5
5.7
'divert group
calls' programmed
key
Diverting calls to your pager
Callers will thus be able to contact you while you are moving around the company:
Topaging
bc
3d
jkl
2a
OR
'divert to pager'
programmed key
21
ef
o
mn
number receiving
diversion
Keep in touch
5
5.11
Cancelling all diversions
5.14
Do not disturb
You can make your terminal temporarily unavailable for all calls.
Cancfwd
OR
programme another type of

diversion
OR
DND
'cancel all diversions'

programmed key
5.12
OR
'do not disturb'

programmed key
Cancelling a specific diversion

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
programmed key corresponding to type of diversion

(group or selective)
5.15
5.13
Leaving a recorded message for internal callers
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
Diverting calls when your line is busy (divert if busy)
Textansw
Callers can be diverted to another telephone if you are already on the line.
Onbusy
ef
bc
3d
jkl
2a
mn
Predefined message:
number
receiving
diversion
Text Mail
Call me back
01/27
bc
2a
OR
'divert if busy'
programmed key
jkl
first message in list

(27)
ef
3d
mn
number
receiving
diversion
Gotomsg
OR
select the
message to be
sent
enter the no. of

the message to be
sent (01 to 27)
Language
change language of
message
Personal message:
apply your choice
Create
create a temporary
personal message
(alphabetic keypad)
22
apply your choice
apply your choice
Keep in touch
5
The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
Meeting on ___ (*)

Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Message notification
5.17
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
10:30
menu
Notify
reach the 'Menu'

page
Activate/deactivate message notification:
ON/OFF
5.16
Settings
Choice
Consulting written messages

press consecutively to
activate/deactivate
to pause recording
The light indicates that messages have been received.
Messaging
Voice mail: 0
Text mails: 2
Text
displays the sender's

message on the screen
Number
number of messages
received
Readmore
Sending a written message to an internal correspondent.
SaveToRep
Save the sender's number in your directory.
bc
3d
apply
ef
o
mn
change times
Previous message.
Sendmsg
o
mn
jkl
2a
Call back sender of message.
The time slot during which notification is activated can be changed.
Next message.
Call
3d
enter the number

Change the time slot:
Schedule
Erase message.
ef
bc
jkl
2a
Displays the rest of the message and

the date and time it was left
Clear
apply
Terminate consultation.
23
apply
Managing your charges
At the end of the call, you are called back and you can:
Other
1. Read information concerning call (cost, duration, number of units...).
Charging your calls directly to business accounts
6.1
OK
You can charge the cost of your outside calls to business account numbers.
ef
bc
3d
jkl
2a
o
mn
password for this

enter the number
internal telephone
of the terminal to
receive the
message
Adding or changing a business code during a call:
Business
account code
programmed key
ef
bc
3d
jkl
2a
2. Print a charge ticket.
o
mn
Print
enter number for

correspondent
Business account code during call programmed key
Finding out the cost of an outside call made for an internal user from
your terminal
6.2
the call is placed on hold
Paul
in conversation
during an internal
conversation
ef
bc
3d
jkl
2a
programmed key 'Meter

Total Recall'
Transfer
o
mn
outside
number
called
name of internal user and cost of

call
transfer call to your

correspondent on hold
24
3. Terminate consultation.
OK
Programming your telephone
Other
Initializing your voice mailbox
7.1
Modifying your personal code
7.3
Your personal code is used to access your voice mailbox and to lock your telephone.
enter your personal code then record
your name according to voice guide
instructions
light flashes
10:30
Settings
menu
My options
Password
reach the 'Menu'

page
Your personal code is used to access your voice mailbox and to lock your telephone.
3d
bc
3d
jkl
2a
o
mn
old code
(4 digits)
Customising your voice greeting
7.2
ef
bc
jkl
2a
ef
o
mn
new code
(4 digits)
You can replace the greeting message by a personal message.
As long as your voice mailbox has not been initialized, personal code is 1515.
10:30
Settings
menu
Mailbox
Persomsg
reach the 'Menu'

page
Configuring the telephone ringer
7.4
Voice mail
Ready to record
Voice mail
recording
Record
10:30
Settings
menu
to start recording
Stop
end of recording
OR
My Phone
Ringing
recording
Pause
to pause recording
OR
reach the 'Menu'

page
Default
T Choose the tune:

to return to the default
message
apply
Melody
Select the melody of your

choice (16 tunes)
apply your choice
T Adjusting the ringer volume:
Volume
select the volume of your choice

(12 levels)
25
apply your choice
7
T Activate/deactivate silent mode:
Selecting the welcome page
7.6
Silent
On
Off
This function is used to choose the page displayed by default on the telephone.
to activate
to deactivate
apply your choice

10:30
T Activate/disable meeting mode (progressive ringing):
Progress.
Settings
menu
On
My options
Homepage
Off
Choice
to activate
to deactivate
apply your choice
T Activate/deactivate discreet ring mode:
Beeps
select the default page

(consecutive presses)
On
Off
Selecting language
7.7
to activate
to deactivate
apply your choice
apply your choice
T Adjust ringer volume while a call arrives:
10:30
Settings
menu
My options
reach the 'Menu'

page
Paul
is calling
your telephone
rings
adjusting the ringer

volume
Language
select the language of your

choice
Adjusting screen brightness
7.5
10:30
Settings
menu
Choice
My Phone
7.8
Contrast
Programming direct call keys (Perso page:)
reach the 'Menu'

page
Screen
apply your choice
Name
OR
Keys
press a call key on the

Perso page
increase or reduce the brightness of the

screen or keys (of the extension unit) by
pressing consecutively on the corresponding
keys
Number
enter the number

26
ef
bc
3d
jkl
2a
o
mn
enter the name
To cancel your reminder request:
Programming direct call keys (F1 and F2 keys)
7.9
10:30
Appointmt
menu
reach the 'Menu'

page
Name
press a programmable
key (F1 or F2)
bc
2a
jkl
Clear
select the type of

appointment
(temporary or
permanent)
enter the name
Identify the terminal you are on
7.11
Number
Choice
ef
3d
o
mn
The number of your telephone is displayed on the 'Info' page.
enter the number

Access the Info page using the navigator.
Programming an appointment reminder
7.10
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
10:30
Appointmt
menu
reach the 'Menu'

page
Broadcasting background music on your loudspeaker
7.12
Choice
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
select the type of

appointment (temporary
or permanent)
when telephone is not in use,

background music is played
(Long press)
ef
bc
3d
jkl
2a
o
mn
same key to cancel (Long

press)
enter time of
appointment
apply the
appointment
time
At the programmed time, your telephone rings:
The music stops when a call is made or received and starts again when you hang up.
Lock / unlock your telephone
7.13
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
10:30
menu
reach the 'Menu'

page
27
Lock
bc
3d
jkl
2a
ef
o
mn
depending the displayed

informations, enter your
password or confirm
your telephone is
locked/unlocked
7
Configuring the audio jack of your telephone
7.14
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
10:30
Settings
menu
My Phone
Jack
reach the 'Menu'

page
Headset
Handsfree
OR
OR
Ldspeaker
Activating/deactivating 'forced headset' mode
7.15
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
10:30
Settings
menu
My Phone
FcedHead
reach the 'Menu'

page
On
OR
Off
activating/deactivating 'forced headset' mode
28
Guarantee and clauses

howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed

for 1 year, parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this users manual, faults or
damage caused by natural wear, damage resulting from a cause external to the
appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant
installation or modifications or repairs carried out by people who are not
approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
The wording is not contractual and may be subject to change. Some functions
of your telephone are controlled by a software key and the configuration of
the unit.
Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel
4028/4029 product to be compliant with the essential requirements of
Directive 1999/5/CE of the European Parliament and Council. A copy of the
original of this declaration of compliance can be obtained from your installer.
Alcatel Business Systems, in keeping with its policy of constant product

improvement for the customer, reserves the right to modify product
specifications without prior notice. Copyright Alcatel Business Systems.
2005. All rights reserved.
MU19003BSAA-O400ed01-0705
29

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How to use this guide

Thank you for choosing a 4028/4029 telephone manufactured by Alcatel.

Specific key on numeric keypad.

Display and display keys

Partial view of display.

Programmable keys and icons

Other fixed keys

Icon corresponding to key.

Other symbols used

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6

Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29

Getting to know your telephone

Display and display keys

Adjust the tilt of the screen

Silent mode activated.

Flashing green: incoming call.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Socket for connecting headphones or a

Call in progress or outgoing call.

To adjust the loudspeaker or handset volume up or down

Left-right navigator: used to check calls.

Function keys and programmable keys

Messaging key to access various mail services:

Programmable key (F1 and F2 keys):

Description of the screens

Time and status icon

Scroll bar: shows

messages, activation of transfer function, appointment reminder, etc.

Description of the screens

Call management screen

Incoming call icon

Time and status icon

Call holding icon

Call in progress icon

Incoming call presentation screen. This screen is

Application screen: displays information relevant to programming or configuring the telephone.

Using your telephone

press the key next to the

Using the telephone in 'Hands free' mode

For the operator, dial '0' (by default).

press and release

If the internal or outside number does not reply:

Using your telephone

If name is not OK:

Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker

the loudspeaker key flashes

erase last letter

show next name

The key is no longer lit

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