Personal Scorecard

American Connector Company Balance Scoresheet

Objective
Financial
Cost reduction

Stakeholder (Customer)
Customer satisfaction

Performance measures

Present Base Line

Targets (2004 - 2005)

Reduction in cost of Mold Design

Reduction in cost of Resin

4.3% reduction
4.3% reduction

Effectiveness in customized products

Internal customer satisfaction (Employee satisfaction
index)
Customer satisfaction

100%

Business processes
Operational efficiency increase

Increased response time to customer greviences

Acceptance of 2% attrition 1. Policies favouring retention 2. Training module design

rate.
10% increase in advertizing 1. Improved distribution system and training for sales team

Increased advertising and customer awareness.

Untapped market capture(customized products)

Initiative to be taken by research and development

Initiative to be taken by research and development

99.90% Correct design of production line

90% Lateral integration of work portfolio

Growth
Retention, Training and acquisition Identification of talent and training of new personnel.
Expansion of Market base

Initiatives Planned

15%

25% 1. More production lines for production line.

Time saving

100% adherence to time

1) Daily performance report on time 2) Monthly report by stipulated

time of the month 3) standardization of process.

Efficiency and effectiveness

90%

1) Increased focus on Sigma projects by accurate identification.

Process changeover
Downtime reduction

5%

4 In mold design, resin change, Waste reduction and tin plating

Using Metrohm Ccontrol systems
To monitor with Six Sigma cell for guidance in the project.