Cust Complain Report

IBU ERNI GRESIK

www.huawei.com

HUAWEI TECHNOLOGIES CO., LTD.

Summary Cust Complain

Complaint
Description

Location

Location Description Serving Cell

Problem & Action

Problem :
Low Signal and SOS
Nearest serving site 2G :
Low signal and
SOS

Sidomoro,
Gresik

2G :
SB06815, 1681, 45088,
15174, SB05177,SB47297

Action :
SB06815, 16818 Change PT from 31 to 0 in cell
45088
16818

Status : Close

HUAWEI TECHNOLOGIES Co., Ltd.

HUAWEI Confidential

Page 2

Customer Location
Nama : IBU Erni
Alamat: Jl Veteran No.44 Kebomas
Gresik
Long Lat: 112.653007 , -7.172918
Phone : 628175079183

HUAWEI TECHNOLOGIES Co., Ltd.

HUAWEI Confidential

Page 3

Result Drive Test voice X10

Before

After

Succes : 9, Failed : 1

HUAWEI TECHNOLOGIES Co., Ltd.

Succes : 10, Failed : 0

HUAWEI Confidential

Page 4

Result Drive Test SMS X10

Before

After

Succes : 4, Failed : 6

HUAWEI TECHNOLOGIES Co., Ltd.

Succes : 10, Failed : 0

HUAWEI Confidential

Result Drive Test Data

Before

After

Max DL : 120 kbps , AVG DL: 45.56 Kbps

HUAWEI TECHNOLOGIES Co., Ltd.

Max DL : 201 kbps , AVG DL: 98 Kbps

HUAWEI Confidential

Page 6

Thank You

Communication Non Stop

HUAWEI TECHNOLOGIES Co., Ltd.

HUAWEI Confidential

www.huawei.com