number

gender

occupation

do you shop online

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

2
..

3
..

1
50

..

..

total
avg (total/50)
Scale

how often do you shop online

I am satisfied with the ease of use of the online website

3
153

4
204

3.06

4.08

agree

strnongly agree

the websites are reliable

my privacy and security is taken care in online shopping

4
197

3
190

3.94

3.8

agree

agree

online products are low price

The products are packed safely

5
204

4
202

4.08

4.04

strongly agree

strongly agree

It is time saving to purchase online.

I am satisfied with online shopping service quality

5
207

3
190

4.14

3.8

strongly agree

agree

Online product warranty policies are satisfactory

3
4
3
4
3
4
2
4
4
4
4
3
4
2
3
2
3
3
4
4
4
3
3
2
2
4
4
3
1
4
4
2
3
4
3
4
5
3
3
2
4
3

4
5
2
5
4
3
4
3
167
3.34
agree

I get better online services as compare to in-store services

3
4
4
4
3
4
3
3
3
4
3
2
2
4
3
2
3
3
5
3
3
2
3
2
4
3
2
3
3
2
4
2
4
2
4
4
5
5
5
4
4
4

3
4
3
4
5
4
4
3
169
3.38
agree

number

questions

mean value

how often do you shop online

3.06

I am satisfied with the ease of use of the online website

4.08

the websites are reliable

3.94

my privacy and security is taken care in online shopping

3.8

online products are low price

4.08

The products are packed safely

4.04

It is time saving to purchase online.

4.14

I am satisfied with online shopping service quality

3.8

Online product warranty policies are satisfactory

3.34

10

I get better online services as compare to in-store services

3.38

scale range
agree
strongly agree
agree
agree
strongly agree
strongly agree
strongly agree
agree
agree
agree