SITUATION 1

Diana:
LEGOLAND Malaysia, good morning. May I help you?
Nizam:

Diana:

Nizam:

Next month, 30th November.

Diana:

One moment, please... Yes. Theres a ticket on that date.

Nizam:

Thats fine.

Diana:

How many ticket do you like to book?

Nizam:

Adult ticket for 2 person.

Diana:

Certainly. Could I have your name, please?

Nizam:

My name is Nizam Truna, thats N-I-Z-A-M-T-R-U-N-A

Diana:

The price is RM550. How would you like to pay, Mr. Nizam?

Nizam:

Can I pay at the check-in desk when I pick up my ticket?

Diana:

Yes, but you will have to confirm this reservation at least two days before pick up the ticket.

Nizam:

I see.

Diana:

Now your ticket have been booked, Mr Nizam.

Nizam:

Thank you.

Diana

You're welcome.

Yes, I'd like to book LEGOLAND Theme Park Annual Pass, please.
When do you want to book?

SITUATION 2
Diana:
LEGOLAND Malaysia, good morning. May I help you?
Nizam:

Yes, Last month I already book LEGOLAND Theme Park Annual Pass, I'd like to pick up
the ticket, please.

Diana:

Nizam:

My name is Nizam Truna I book on 30th November.

Diana:

Wait a second. Sir, I'm sorry there is no reservation name Nizam Truna on that date.

Nizam:

What? Are you kidding me?

Diana:

I will double check it. Wait for a moment.

Nizam:

I already book Adult ticket for 2 person last month!

Diana:

We are very sorry Mr Nizam, your name is not on that date. But your reservation name is
on date 30 December.

Nizam:

WHAT?!

Diana:

We are so sorry sir. I don't know how this is happening but I will book the ticket again for
you sir.

Nizam:

Alright then.

Diana:

Adult ticket for 2 person on 30th November is that right sir? And your name is Nizam
Truna?

Nizam:

Yes. That's right.

Diana:

Now your ticket have been booked, Mr Nizam. Again, we are so sorry for the
inconvenience. Is there anything I can help you?

Nizam:

No.

Diana

Alright. Thank you for your patience.

Could you give your name and the date that you book please?