Professional Documents
Culture Documents
ISO
9001-2000(Quality
Management
Systems
Requirements)
Specifies requirements for a quality management
system where an organisation needs to demonstrate its
capability to meet customer requirements for products
and/or services and assessment of that capability by
internal and external parties.
1. Customer-focused Organisation
Organizations depend on their customers.
Customer-focused organisations produce products
and services that customers need and provide them
satisfaction.
This can be achieved by the following actions:
Identify customer needs.
Design a product that responds to customer needs.
Produce and deliver the product as per the design.
Enhance after-sales service and handle complaints
quickly.
Measure customer satisfaction.
Improve quality to delight the customer.
2. Leadership
Senior leaders of an organisation need to set directions
and create customer orientation, clear and visible
quality values and high expectations. Values, directions
and expectations must address all stakeholders.
The senior leaders must commit to the development of
the
entire
workforce
and
should
encourage
participation, learning innovation and creativity by all
employees.
Through
their
personal
roles
in
planning,
communications, review or organisation performance
and employee recognition, the leaders serve as role
models who reinforce values and expectations and build
leadership and initiative.
3. Involvement of People
Involvement of the people is one way of improving
quality and productivity. Involving people at all levels
enables their abilities to be used for the benefit of the
organisation.
This can be done by providing a good corporate work
culture, providing an interesting work system and
environment, and building the capability of people to
perform assigned tasks in the organisation.
4. Process Approach
ISO 9002
It has 18 elements covering production and
installation. It is the same as ISO 9001 without the
first two tasks, viz., design and development. This is
applicable for the units excluding R & D functions.
ISO 9003
It has 12 elements covering final inspection and
testing for laboratories and ware houses etc.
ISO 9004
This provides guidelines o interpret the quality
management and quality assurance. This also has
suggestions which are mandatory.
ISO 9001
ISO 9001 is used where a contract between two
parties requires the demonstration of a suppliers
capability to deign and supply products.
ISO 9002
ISO 9002 is used when a contract between
two parties requires demonstration of a
suppliers capability to control the process
that determine the acceptability of product
specified.
The
requirements
specified
aim
at
preventing
non-conformity
during
production and implementing the means to
prevent recurrence.
1. Management Responsibilities.
2. Quality Systems
3. Product Identification and Traceability.
4. Inspection Status
5. Inspection and testing
6. Inspection measuring and test equipments
7. Control of Non-conforming products
8. Handling, Storage, Packaging and Delivery
9. Document Control
10.Quality Records
11.Training
12.Statistical Techniques
13.Internal Auditing
14.Contract Review
15.Purchasing
16.Process control
17.Purchaser supplied Product
18.Corrective action
ISO 9003
ISO 9003 is used when a contract between two
parties requires demonstration of a suppliers
capability to detect and control the disposition of any
product non-conformity during final inspection and
test.
It is applicable in contractual situations when the
conformance
of
the
product
to
specified
requirements
can
be
shown
with
adequate
confidence
providing
that
certain
suppliers
capabilities for inspection and tests conducted on the
product supplied can be satisfactorily demonstrated
on completion.
ISO 9004
ISO 9004 is used when selection of
appropriate elements contained in this
standard and extent to which these
elements are adopted and applied by a
company depends upon factors such as size
of company, market being served, nature of
product, production processes and customer
needs.
Quality
Quality
Quality
Quality
Policy
Objectives
Systems
system Principles
Economics
Quality related cost considerations
Quality in marketing
Quality in design and specification
Quality in procurement
Quality in production
Control of production
Product Verification
ISO 14000
The ISO 14000 document is titled 'Environmental
Management
System-General
Guidelines
on
Principles, Systems and Supporting Techniques '.
It outlines system elements, with advice on how to
initiate, implement, improve and sustain the system.
By following its guidelines and the core elements of
the EMS specification-ISO 1400l-your organisation
will have a framework to balance and integrate
environmental and economic interests.
Doing so will improve your competitive advantage.
ISO 14000 stipulates a set of 10 management
principles
for
organisations
considering
an
environmental management system.
These are:
1. Recognize that environmental management is one of
the topmost priorities of any organisation.
2. Establish and maintain communications with
interested parties- both internal and external.
3. Determine legislative requirements and
environmental aspects associated with your
activities, products and services.
4. Get everyone in the organisation to commit to
environmental protection and clearly assign
responsibilities and accountability.
5. Promote environmental planning throughout the life
cycle of the product and the process.
General
ISO 14011
Guidelines
for
environmental
auditing.
Audit
procedures-Part
I:
auditing
of
environmental
management systems.
ISO 14012
Guidelines for environmental auditing. Qualification
criteria for environmental auditors.
ISO 14013
Guidelines for environmental auditing. Management
of
environmental
management
system
audit
programmes.
ISO 14014
Guidelines for initial environmental reviews.
ISO 14015
Guidelines for environmental site assessments.
ISO 14020
Environmental labelling. Principles of all
environmental labelling.
ISO 14021
Environmental labelling. Self-declaration,
environmental claims-terms and definitions.
ISO 14022
Environmental labelling. Symbols.
ISO 14023
Environmental labelling.
methodologies.
Testing
and
verification
ISO 14024
Environmental labelling. Practitioner programmes,
guiding
principles,
practices
and
certification
procedures of multiple criteria.
ISO 14030
Environmental performance evaluation.
ISO 14031
Evaluation of the environmental performance of the
management system and its relationship to the
environment.
ISO 14040
Environmental management-life-cycle
principles and guidelines.
assessment
ISO 14041
Environmental management-life-cycle assessment.
Goal definition/scope and inventory analysis.
ISO 14042
Environmental management-life-cycle
Impact assessment.
assessment.
ISO 14043
Environmental management-life-cycle assessment.
Improvement
assessment
(or
evaluation
and
interpretation).
ISO 14050
Terms and definitions.
ISO 14060
Guidelines for the inclusion of environmental aspects
in product standards.