1.

define ISO 9000 (International Standard Organization)  

Answer: ISO 9000 seeks standardization in terms of procedures to manage quality.

ISO 9000 is a set of quality standards developed by the International Organization
for Standardization (ISO). The ISO 9000 quality standards focus on quality
management procedures, documentation, and thorough leadership.

ISO 9000 is a set of quality standards developed by the International Organization

for Standardization (ISO).

The ISO 9000 quality standards focus on quality management procedures,

documentation, and thorough leadership. TQM, or total quality management, is an
approach to quality management that focuses on the entire business process from
suppliers to customers.

 2.  1SO 9000

 •Norm: ISO 9000 is defined as a set of international standards on quality

management and quality assurance developed to help companies effectively
document the quality system elements needed to maintain an efficient quality
system. They are not specific to any one industry and can be applied to
organizations of any size.

•Objectives: The goal of ISO 9000 is to embed a quality management system

within an organization, increasing productivity, reducing unnecessary costs, and
ensuring quality of processes and products.

 •Principles: 1. A Customer Focus

As stated before, the customer is the primary focus of a business. By understanding

and responding to the needs of customers, an organization can correctly targeting
key demographics and therefore increase revenue by delivering the products and
services that the customer is looking for. With knowledge of customer needs,
resources can be allocated appropriately and efficiently. Most importantly, a
business’s dedication will be recognized by the customer, creating customer
loyalty. And customer loyalty is return business.

examples customer focus  include quality customer support, developing the best
solutions for clients rather than the best products in general, using data to better
understand customer behavior, asking for customer feedback and taking it
seriously to improve, focusing on their satisfaction, etc.
2. Good Leadership

A team of good leaders will establish unity and direction quickly in a business
environment. Their goal is to motivate everyone working on the project, and
successful leaders will minimize miscommunication within and between
departments. Their role is intimately intertwined with the next ISO 9000 principle.

For example, showing up on time to meetings and turning in work on schedule

shows dependability.

3. Involvement of people

The inclusion of everyone on a business team is critical to its success. Involvement

of substance will lead to a personal investment in a project and in turn create
motivated, committed workers. These people will tend towards innovation and
creativity, and utilize their full abilities to complete a project. If people have a
vested interest in performance, they will be eager to participate in the continual
improvement that ISO 9000 facilitates.

examples of employee involvement include:    flatter organizational structures.

labor management problem solving efforts. employee problem solving task forces
and teams. structured suggestion systems.

4. Process approach to quality management

The best results are achieved when activities and resources are managed together.
This process approach to quality management can lower costs through the effective
use of resources, personnel, and time. If a process is controlled as a whole,
management can focus on goals that are important to the big picture, and prioritize
objectives to maximize effectiveness.

Examples include measurement, monitoring, reviews, audits and performance

analysis. processes to ensure that they continue to deliver the intended outputs Act
on the findings to ensure improvement of process effectiveness.

5. Management system approach

Combining management groups may seem like a dangerous clash of titans, but if
done correctly can result in an efficient and effective management system. If
leaders are dedicated to the goals of an organization, they will aid each other to
achieve improved productivity. Some results include integration and alignment of
key processes. Additionally, interested parties will recognize the consistency,
effectiveness, and efficiency that come with a management system. Both suppliers
and customers will gain confidence in a business’s abilities.

For example, if the purchasing department does not acquire the right quantity and
quality of inputs, the production department wont be able to do its job.

6. Continual Improvement

The importance of this principle is paramount, and should a permanent objective of

every organization. Through increased performance, a company can increase
profits and gain an advantage over competitors. If a whole business is dedicated to
continual improvement, improvement activities will be aligned, leading to faster
and more efficient development.

Ready for improvement and change, businesses will have the flexibility to react
quickly to new opportunities.

 7. Factual approach to decision making

Effective decisions are based on the analysis and interpretation of information and
data. By making informed decisions, an organization will be more likely to make
the right decision. As companies make this a habit, they will be able to
demonstrate the effectiveness of past decisions. This will put confidence in current
and future decisions.

8. Supplier relationships

It is important to establish a mutually beneficial supplier relationship; such a

relationship creates value for both parties. A supplier that recognizes a mutually
beneficial relationship will be quick to react when a business needs to respond to
customer needs or market changes. Through close contact and interaction with a
supplier, both organizations will be able to optimize resources and costs.

For example, if the company makes cars, a tire manufacturer provides finished
tires to be installed in those cars. They may also engage with a material supplier
that provides the aluminum for a part that the auto company must forge into
making their car.
Structure:ISO 9000 is a series or family of quality management standards, while
ISO 9001 is a standard within the family. The ISO 9000 family of standards also
contains an individual standard named ISO 9000. This standard lays out the
fundamentals and vocabulary for quality management systems.

 Elements:

°Management Responsibility

°Quality System

°Control of Customer Supplied Products

°Inspection and Testing

°Control of Inspection, Measuring, and °Test Equipment

°Inspection and Test Status

°Control of Nonconforming Products

°Corrective and Preventive Action

°Handling, Storage, Packaging, and °Delivery

°Control of Quality Records

°Internal Quality Audits

°Training

°Servicing

°Statistical Techniques

 
3. Know ISO 9000 Certification  

Answer: The International Organization of Standardization has developed an

internationally recognized set of standards to certify that a company or
organization has, and adheres to, quality management processes. These standards
are known as ISO 9000, and ISO 9000 certification signals to potential clients or
customers that a company has met demanding criteria aimed at maximizing quality
in products and processes.

-Management establishes and implements a system of policies and processes to

reach quality goals and to periodically evaluate the system's effectiveness, making
changes as necessary.

 4. Post Certification.    

Answer: P.O.S.T certified means any person possessing a valid, numbered

certificate issued by the Board authorizing such person to serve as a peace officer
or reserve peace officer. To get Post certified, you need to fill out the certification
application. Provide all requested information such as a current photo, your
residence and law enforcement work history, copies of your high school diploma
or GED, birth certificate and entrance exam scores. Submit the application to your
state POST council.