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  • Session 13: TQM: Total Quality Management

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    The document discusses the levels of Total Quality Management (TQM). It outlines 5 levels with increasing goals around reducing defects from products leaving the company to preventing defects through optimized processes. The keys, focus, tools, and people involvement also increase with each level. Level 0 has high defect rates and costs with minimal quality control tools and people involvement. Level 4, the highest level, has a goal of zero defects through optimizing processes, uses tools like benchmarking and design for lean six sigma, and aims for 100% people involvement and responsibility.

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    Session 13 TQM

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    The document discusses the levels of Total Quality Management (TQM). It outlines 5 levels with increasing goals around reducing defects from products leaving the company to preventing defects through optimized processes. The keys, focus, tools, and people involvement also increase with each level. Level 0 has high defect rates and costs with minimal quality control tools and people involvement. Level 4, the highest level, has a goal of zero defects through optimizing processes, uses tools like benchmarking and design for lean six sigma, and aims for 100% people involvement and responsibility.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    7 views7 pages

    Session 13: TQM: Total Quality Management

    Uploaded by

    neeleshmishranift
    The document discusses the levels of Total Quality Management (TQM). It outlines 5 levels with increasing goals around reducing defects from products leaving the company to preventing defects through optimized processes. The keys, focus, tools, and people involvement also increase with each level. Level 0 has high defect rates and costs with minimal quality control tools and people involvement. Level 4, the highest level, has a goal of zero defects through optimizing processes, uses tools like benchmarking and design for lean six sigma, and aims for 100% people involvement and responsibility.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Session 13 : TQM

    Total Quality Management

    TQM
    (TOTAL QUALITY MANAGEMENT)
    LEVEL 0

    LEVEL 1

    LEVEL 2

    LEVEL 3

    LEVEL 4

    GOAL

    Not Defined
    servicing

    Reduction of
    Customer
    Complains

    Reduction of Internal
    Complains

    Reduction of
    Interfaces
    Complains

    Zero Defects Value


    Stream Chain

    SITUATION

    Defect products
    leave the company

    Defect Reduction
    through Inspection

    Defect reduction by
    defect prioritization

    Defect reduction
    by interface
    optimisation

    Defect prevention
    with optimised
    process

    KEYS

    Defect rate >15%


    high non conf. cost

    Defect rate < 15%


    red. External
    defects

    Defect <5% (50,000


    ppm) red. External
    defect cost

    Defect rate
    <10.000 ppm
    invest in appraisal

    Defect rate <100


    ppm Invest in
    Protection

    FOCUS

    Manual Workplace

    Operations

    Int. Sub-processes

    Internal process

    Whole entity

    TOOLS

    QC tools little
    known, Non
    systematic use of QC
    tools

    Statistical process
    Control, Pokayoke

    Structure problem
    solving with Kaizen

    Structured
    Problem Solving
    with Six Sigma

    Benchmarking,
    Design for Lean Six
    Sigma

    PEOPLE

    No or less people
    Involvement

    Centrally organized
    Quality
    administration

    Beginning
    involvement
    employees
    participate and are
    responsible

    50% involvement
    HR-Instruments
    Ind. Development

    100% people
    involvement, 100%
    responsibility, 100%
    development

    Joseph Juran Said

    What is Quality?

    Journey of Quality

    Quality : A Paradigm Shift

    7 QC tools

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