Grace Dawson Beatty

Matthew Phillips
Joseph Watkins

 Basis for Analysis

Define
Measure
Our Recommendations
Analysis
Improvement
Control

 Bobcat Blackout Overview

$24,000+ in profit
3,300+ shirts sold

Gaps in Customer Satisfaction

Availability
Selection
Payment Capabilities

2.50
2.00
1.50
1.00
0.50
0.00
Hockey Baker
Game Center

Boyd
Hall

Shively Alumni Court Field BWW

Hall
Gate Street Hockey
Game

Improvement
- Increase Activity at all tabling locations w/ 1 or greater
- Law of Diminishing Returns

Soccer
Game

 Control
Find Our Successes by Measuring MORE!

+
Debrief after each session
Continuous Improvement

Re-evaluate every week/month

Eliminate sessions under 1

 Improvement
Work breakdown structure
Streamline Processes
Increase Arrival Time
Director
Individuals

Control
Input from crashers

 Analysis
Cost Of Shirts
$0.25 more per shirt in 2014

Lost Sales
Inventory, Kids sizes

Order Time & Size of Order

Lack of flexibility

 Improvement
Russell Athletic

Smaller Batch Size

Size Distribution
Lower Cost
University Policy

Control
Re-evaluate each year
Maintain year-round relationship
Re-order correct sizes

 Improvement
- Real time updates
- Location accuracy

Improve substitutions
Time Saving
Tax preparation

Reorder Points (balanced inventory)

Control
- Continuous education on system
- Incessantly evaluate for better software

 Reaching our KPIs

Reallocating Resources
Project Management
Change of Vendor
POS MAID

Ultimate KPI
Higher Profits