Connect. Communicate. Collaborate.

Phone System

3CX Phone System for Windows

Break free with a software-based
IP PBX for Windows
Break free from expensive proprietary

3CX Phone System for Windows is

phone systems and move up to an

an award-winning IP PBX that

open standard IP PBX that increases

completely replaces your proprietary

productivity of employees and IT

PBX, supports standard SIP soft/hard

staff and costs much less. Evolve

phones from any vendor, VoIP service

your communications by enabling

providers and VoIP gateways to

employee mobility: Calls can be made

connect traditional PSTN lines. Add

and answered seamlessly from outside

extensions or lines by adding standard

the office and voice mail and faxes

SIP telephony equipment and save on

received via email. Globalize your

consultants fees because of 3CX

business

by connecting branch

easy to use web-based administration.

offices and re-directing local customer

Overcome the limitations of outmoded

service numbers via the internet to

hardware-based PBX systems, reduce

your phone system at negligible cost.

costs significantly and add advanced

communications features that will
make your company more efficient
and competitive!

Unified Communications
Enhance productivity with unified
messaging and presence
3CX Phone System for Windows

3CX provides full video capability -

delivers Unified Communications

using 3CXPhone or a SIP video

technology by unifying voice mail, fax

phone, video calls can be made

and email; as well as providing

with a click of a button.

presence information.
3CX includes a fax server that is
With 3CX, employees can easily see

able to route incoming faxes as PDFs

the presence of other users and

to email. Users can send faxes from

avoid unnecessarily making or

existing fax machines or by using a

transferring calls. Presence is

3rd party T38 capable fax server

displayed in any standards-based IP

software.

phone, as well as in 3CX Assistant

and the MyPhone user portal.

With 3CX, businesses save time and

Furthermore, 3CX unifies voice mail

money as they can forget about fax

and faxes with email by delivering

machines and extra telephone lines.

them to the users inbox.

.

1. Presence eliminate expensive

telephone tag
2. Voice mail receive voice mail
in your inbox
3. Fax receive faxes as PDF files

Freedom to the User

Boost mobility and allow staff
to tele-work
3CX gives total freedom to the user,

This way, crucial calls are never

by enhancing mobility and allowing

missed, and there is no need to give

staff to work remotely.

out personal mobile numbers when

out of the office.

3CX Phone System includes a webbased user portal that gives extension

3CX is the only IP PBX to include a

users complete mobility and

free Windows VoIP phone that can be

independence. Users can configure

used in or out of the office. 3CX soft

extension preferences using a web

phone and the traditional hardware

browser without help from IT staff.

phone can be used at the same time

Call forwarding rules can be created

using the same credentials. For

based on time received, caller ID and

example, the hardware phone can be

type of call. For example, calls outside

used when at the office, but when at

their own working hours can be

home or on the road it is very easy to

routed to voice mail. Important calls

switch to the soft phone and remain

can be forwarded to a mobile based

connected to the companys phone

on the caller ID.

system.

1. User Portal Configure your

own extension preferences easily
and from anywhere
2. 3CXPhone Stay connected to
the office wherever you are
3. Advanced forwarding rules
Set-up by caller ID, time and type
of call

Freedom to the Network Manager

Manage the phone system via
3CX web-based console
With 3CX, network managers break

It is easier to manage and control and

free from the archaic user interfaces

you do not need to learn how to

of conventional PBXs and from the

update and troubleshoot an obscure

traditional PBX vendor. With the

home-made Linux version. Software-

intu it ive web -based console,

based scales a lot better too: Just add

administrators can easily create

more phones and lines as you go

extensions

along, without being limited by the

and

make

PBX

configuration changes, without

ports or processor on the appliance.

needing the PBX vendor. Because

3CX Phone System is just another

You can install 3CX on an existing

Windows server application, it is easy

server or virtualize it and eliminate

to manage too: It can be monitored

ext ra har dwar e, en erg y an d

just like any other Windows server

management costs. You can easily

application using your existing

backup your PBX to a disk and restore

network monitoring package. 3CX is

on another machine in case of

completely software-based and this

hardware failure - an impossible task

has many advantages over a

when an appliance breaks down.

traditional PBX or an IP PBX

appliance.

1. Web-based Management
Console - Access the phone
system from anywhere
2. Virtualize - Save on hardware,
energy & administration costs
3. Monitor - Monitor events &
performance of PBX like any
other server application

Freedom of Choice
Tested interoperability with leading
SIP hardware & VoIP providers
3CX has completed interoperability

Berofix, Patton, Grandstream and

testing with leading industry VoIP

Sangoma; and 3CX ships with out of

hardware providers of SIP Phones and

the box configurations for the leading

VoIP Gateways, giving businesses

models.

total vendor independence and

Leverage low call costs by using 3CX

freedom of choice.

with popular VoIP

Providers

are

worldwide and benefit from 3CX out

interoperable with 3CX including:

of the box configurations. Or use the

Aastra, Linksys, snom, Cisco,

3CX Gateway for Skype to make and

GrandStream, Polycom, Siemens and

receive calls to Skype users at no

X-Lite.

charge.

Many leading SIP

Phones

3CX can automatically

configure most SIP phones with the

appropriate extension settings.

3CX has a global network of over

1,000 3CX Partners who provide

VoIP Gateways that

seamlessly

interoperate with 3CX include:

businesses with fully integrated, costeffective VoIP solutions and top grade
support.

1. SIP Phones Automatic

configuration of popular SIP
Phones
2. VoIP Gateway Continue to
receive and make calls on your
existing phone lines
3. VoIP Providers Out of the
box configurations for leading
VoIP providers worldwide

Break away from the cryptic and limited phone interface

Finally an easy way to use your phone
from Windows with 3CX Assistant!
3CX Assistant is a windows desktop

3CX Assistant works in tandem with

utility that offers extension users an

any IP phone, 3CXPhone (soft phone)

easy way to transfer, divert, launch or

or even analog phones! If using a

park calls, via drag and drop rather

hardware IP phone, the call will be

then via a cryptic phone interface. You

set-up to the IP phone.

can view status of other colleagues

and avoid voice mail tag and

3CX Assistant also integrates with

unnecessary phone calls. Launch calls

Microsoft Outlook, Salesforce.com

by double clicking on an extension,

and other CRM systems to allow

selecting a contact from the

launching of calls and call journaling.

phonebook or by highlighting a

Caller ID can be matched to a contact

number on a web page and hitting a

record to automatically identify the

function key.

caller.

Managers can monitor phone line &

All extension users also have access to

call queue status. A handy instant

the web-based 3CX MyPhone portal,

message feature allows you to send

where they can view call history,

text messages to other users

manage voice mails, phonebooks and

more.

1. 3CX Assistant Manage

your phone from your desktop,
not a cryptic phone keypad!
2. Microsoft Outlook Launch
calls from Microsoft Outlook or
other popular CRM systems
3. Instant messaging
Communicate with colleagues
via text chat

Save on Costs with 3CX

Say goodbye to expensive expansion
modules and costly phone bills!
3CX Phone System for Windows

Further savings come from connecting

is much cheaper than a traditional

branch offices with 3CX Bridges, so

phone system. The initial purchase

that all inter-office calls are set-up as

cost and the expansion cost are both

internal calls and therefore free. Also,

much lower compared to a proprietary

integration of remote workers is easy

PBX, and with 3CX you also save on

with 3CX Tunnel, boosting mobility

maintenance fees from vendors.

and resulting in savings from teleworking possibilities.

Unlike appliances, 3CX can scale to

almost unlimited capacity because it

3CX P h on e Syst em in clu d es

can leverage modern server hardware.

enterprise-level

features

as

standard. Businesses do not need to

With 3CX, businesses can also use

pay extra for advanced features or

VoIP Providers & Skype to save on

add-ons, as these are incorporated in

international calls and to terminate

the software: inbuilt fax server, digital

international customer service

recept ion ist, pag ing /inter com,

numbers on the local IP PBX.

integrated voice mail, central phone

Manage the PBX in house and save

book and more.

on consultants fees.

1. 3CX Bridges Set-up interoffice calls as FREE internal calls

2. Advanced Features No extra
cost for voice mail, auto
attendant and Queues.
3. Tele-work Employees work
remotely while staying connected
to the companys IP PBX

How it Works
An open, vendor-independent system
that grows with your business
A complete 3CX Phone System for

Add extensions or lines by simply

Windows consists of the server

adding standard SIP telephony

software, soft phones or IP phones,

equipment and save on consultants

and a VoIP Gateway to connect your

fees because of 3CX Phone System for

existing phone lines. It is also possible

Windows easy to use web-based

to re-use existing analog phones with

administration.

the use of FXS gateways. A VoIP

provider can be used to leverage low

Overcome the limitations of outmoded

cost calls across your network.

hardware-based PBX systems, reduce

costs significantly and add advanced

The system can use the existing

communications features that will

computer wiring, sharing the network

make your employees more productive

point with the computer, and can be

and your company more efficient and

installed on an existing, non-

competitive.

dedicated Windows server or run as a

virtual machine.

1. Soft phones Use in

combination with your IP Phone
2. IP Phones Use any leading SIP
hardware phone
3. Phone wiring No need for
extra cables as phones use your
computer network

What others have to say about 3CX

We dont understand VoIP, but we understand 3CX - No Tomato advertising
3CX Phone System is a great

I was attracted to 3CX software

Windows-based PBX solution for our

company. It is a cost-effective

3CX has significantly helped in

solution which is easy to install and

achieving our business goals to

maintain.

expand with mobility.

- Mike Faster, President, Coyote

- Chris Green, Managing Director,

Creek Consulting

NANT Ltd.

"Configurability of 3CX is
outstanding - we can easily make
changes to the PBX ourselves,
something that was unthinkable on
a traditional PBX." - Bill Peters,

3CX was remarkably flexible and

because of its simplicity, because it

easy to install. It was also extremely

runs on Windows and because it

simple to manage and being able to

has web-based management.

run 3CX on Windows Server offers

- Steve Hechtman, President,

great peace of mind." - Dustin

Inductive Automation / Calmetrics

Adam, Director of IT RE/MAX

Company

Lotus Racing Head of IT

3CX is Editors Best Award

winner - Windows IT Pro
3CX VoIP solution makes an

"Our IP PBX is only 30% of the

magazine

3CX Phone System Review in

Computer Shopper highly

cost of other phone systems"

recommends 3CX Phone

Following an interview with 3CXs

strategic importance to the market,

System

CEO Nick Galea, Computerwoches

its competitive advantages and its

Karl Wright reviewed the Free

editor Jurgen Hill wrote a very

Windows IT Pro editors select

impression on PC PRO editor

ZDNet

Jon Honeyball with PC PRO believes

Alan Stevens from ZDNet reviewed

that analogue telecom is a thing of

3CX Phone System for Windows

the past, and that to get more value

and found it to be a very good

edition of 3CX Phone System for

positive article about 3CX Phone

product: Very easy to configure

value to the customer. They

from a computing infrastructure it is

3CX is very easy to setup and

System for Windows market

wise to switch to VoIP. He went on

and manage, the 3CX Phone

demand solid value and

Windows for UKs biggest

manage. The MS Exchange 2007

performance from the products they

technology magazine Computer

position, the advantages of an IP

to test 3CX Phone System for

System for Windows scores well on

Unified Messaging integration

select using their product

Shopper and wrote that he

PBX against a traditional PBX, and

Windows and after installing the IP

functionality and is compatible with

works very well. I am very happy

knowledge and subject matter

couldn't really fault 3CX's Phone

the Free edition of 3CX VoIP PBX.

PBX he concluded: Overall, I'm

most SIP handsets, gateways and

with the product!

expertise.

System. The free edition has most of

very impressed with this solution.

services.

- Craig Hyatt, Information

the functions a home office or small

Technology Director for Campus

business will need...considering you

Services, University of North

can download it for free, we highly

Carolina at Chapel Hill

recommend it.

winners based on the products

3CX Impressive Set of Features

FREE
Edition

Commercial
Editions

Management and Scaleability

FREE
Edition

Commercial
Editions

Call Logging

Web-based management console

Call Reporting

Configuration Wizard

Blind Call Transfer

Real Time Web-based System Status

Attended Call Transfer

Integrated Web Server

Call Forward on Busy

Call Forward on No Answer

Call Routing (DID)

General Phone System Features

Caller ID
Conference Calling
Auto Attendant / Digital Receptionist
Voice Mail

Music on Hold

Ring Groups

Hunt Groups

Central Phonebook

FREE
Edition

Commercial
Editions

Compact Windows System Tray Applet

Tunnel all VoIP Traffic over a Single Port

Transfer Calls

Shows Incoming Calls

Automated Restore and Backup

Shows Caller ID

Firewall Friendly Configuration of External

Extensions via Tunnel

Shows Personal Call History

MS Windows Server Certified

Integrated Enterprise Database (PostgreSQL)

Run as Virtual Machine

NAT friendly tunnel feature

Remotely manage IP phones

Automatic Phone Provisioning

Allow Users to Configure Own Extensions

Unified Communications & Mobility

3CXPhone / Assistant

Divert Calls to Voice Mail

TAPI for Integration with Microsoft Outlook

Queue Monitoring

Shows Status of Other Extensions

Run as Presence Monitor with Desk Phone

3rd Party Application Integration

Microsoft Outlook

Salesforce Integration

HTTP API to Integrate with any Web CRM

Microsoft Exchange 2007 UM

Call Parking

MyPhone Self-Service User Portal

Call Pickup

Receive Voice Mail via Email

Call Queuing

Make Video Calls

Call Recording

3CX Tunnel for Easy Remote Connections

Supports SIP Hardware Phones

Dial by Name

Advanced Forwarding Rules Based on Caller

ID, Time and Type of Call

Supports SIP Software Phones

Supports VOIP Gateways & cards

MWI - Message Waiting Indicator

BLF Status Updates

Conference Rooms

Intercom

Paging

Devices and Providers

Integrate Branch Offices with 3CX Bridges

Skype gateway

Standards-based Presence Information

Supports Popular SIP /VoIP Providers

Integrated Fax Server

SIP Trunking Support

Receive Faxes via Email as PDF

Create Free Links to other 3CX Systems

Free Communication Links to other SIP Servers

SIP Standards Support

Fully Supports RFC 3261

Codecs (Voice Compression)

SIP Forking

G711 (a law and u law), GSM, Speex, IIbc

G729*

Establish SIP Trunks with other SIP Servers

*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16

3CX Phone System for Windows available through:

3CX USA
2180 Satellite Boulevard
Suite 400, Duluth,
Georgia 30097
USA
Tel: +1 (800) 687 0903
Fax:+1 (770) 872 0531

3CX UK
Unit 2, St. John's Mews,
13, St. John's Road
Kingston upon Thames
KT1 4 AN UK
Tel: +44 (0) 845 869 5215
Fax:+44 (0) 845 869 5218

3CX Germany
Baaderstrasse 44a - 12
80469 Munchen
Germany
Tel: +49 (0)89 / 22061592

3CX Cyprus
Office 303
Engomi Business Center
1, 28th October Street
2414 Nicosia, Cyprus
Tel: +357 (22) 444 032
Fax:+357 (22) 444 033

3CX Malta
16, Villa Ichang
Triq Mons Alfredo Mifsud
Ta Xbiex XBX 1063
Malta
Tel: +356 2316 8300
Fax: +356 2316 8399

3CX Hong Kong

Level 3
Three Pacific Place,
1 Queens Road East,
Hong Kong
Tel: +852 2588 3410
Fax: +852 2588 3499

2010 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.

3CX Australia
Suite 201
84, Alexander Street
Crows Nest NSW 2065
Australia
Tel: +61 1300 79 89 25
Fax: +61 1300 79 89 35

www.3cx.com