Customer Return Guide

Preface
This document is intended to assist you on the process of returning defective parts to Intel Depot.

Intended Audience

What you need

This email is offered as a reference guide to Intel Customers

with Standard Warranty Replacement (SWR) requests.

1. Return Commercial Invoice (RCI)

2. FedEx Air Waybill (AWB) with Air Waybill#
3. Printer

Guidelines on how to return a product to Intel Malaysia

7

1
An email will be received from
SUPPORT.REPLIES@MAILBOX.INTEL.COM with subject:
RCI/AWB/Guide for SWR Return # 7xxxxxxxxx
eg. RCI/AWB/Guide for SWR Return # 7500000123.

Contact your local FedEx team based on your location below:

2
Print out three (3) copies of the Return Commercial Invoice
(RCI) which is attached in the email.
The attachment file name is: RCI_RT# 7xxxxxxxxx.
fedexgrp@gdexpress.com

3
Place your signature in all 3 copies.

(Manila)
(Cebu)

Print out three (3) copies of FedEx Air Waybill (AWB) which is
attached in the email.
The attachment file name is: AWB_RT# 7xxxxxxxxx.

5
Prepare your faulty unit to be returned to Intel Depot refer
to the Return Instructions found in the auto-generated email
for more information.

8
Provide the courier with:
a. FedEx Account number
b. The package to be returned to Intel Depot
c. 2 copies of FedEx AWB
d. 2 copies of Return Commercial Invoice
e. Always keep 1 copy of the RCI and AWB for reference

6
Take note of the FedEx Account number. It is composed of
9 digits and starts with 3349xxxxx. Refer to the right hand
side of the FedEx AWB, 2nd row , look for
T/C: O; just below the Customs Value.
For any additional questions or help needed on any of the above
steps, please visit http://www.intel.com/support/contact/apac/
apac_contact.htm, choose your location and contact Intel Customer
Support. Our Customer Representatives will be available
to assist you.

9
Track your package
Visit www.fedex.com/tracking and input the Air Waybill
number found at the lower right hand portion of the
FedEx AWB.

Revision 001. April 2013