Product Alert: # 2

Title: MSet Kills MACH1 and MACH2

Priority: Medium
Date: November 16, 2005
Affected Products: MACH1, MACH2
Affected Versions: 6.30 through 6.38
Problem Description: There is a 1 in 50 chance that if you MSet the controller using the
EIA-232 port while it is connected to the network that the flash will be corrupted. If you
MSet the controller using the XPort Converter the flash will always be corrupted. This
corruption requires the unit to be returned to RCC for flash replacement.
Recommendation for Dealer: Do not use the XPort to MSet MACH1s or MACH2s.
Remove the controller from the network when using MSet through the EIA-232 port.
Action by Reliable Controls: The next release of MACH1 and MACH2 will have this
problem resolved. This version will be released before the end of the 2005.
Note: Product Alerts are distributed whenever a significant problem in released product
is discovered by our technical support or development teams.

Reliable Controls Corporation, 120 Hallowell Road, Victoria, BC, V9A 7K2, Canada,
Toll Free 1(877) 475-9301 Tel (250) 475-2036 Fax (250) 475-2096

www.reliablecontrols.com