Contact Us|Locations & Hours| Home

Bank of Akron. We Want To Be Your Bank

BUSINESS
PERSONAL
SERVICES
ABOUT US
ONLINE BANKING
Mobile_Banking
HOME > SERVICES > MOBILE BANKING > MOBILE BANKING SURVEY Text Size:
MOBILE BANKING QUESTIONNAIRE
We are seeking input from our current and future customers on their interest in
and use of mobile banking technology. Thank you for your participation!
GENERAL QUESTIONS:
Age group?

15-20 21-30 31-40 41-50 51-60 61+

Gender? Male Female

Occupational status?

Student Employed Unemployed Other

Do you own a mobile phone?

Is it a smart phone?

Yes

Do you have a bank account?

Yes

No

Yes

No

No

Does your bank provide mobile banking services? Yes

No

Not Sure

Do you use the mobile banking services provided by your bank?

Yes

No

Do you have any anti-virus software installed on your mobile device?

o

Yes

Do you only dowload ring tones, photos, games from trusted sources?
o

Yes

Do you assign your phone a password to access it?

Yes

No

MOBILE BANKING PERCEPTION:

Disagree
Neutral
Agree
Using mobile banking is financially not secure.
I am worried about the security of mobile banking.
Overall, matters of security have an influence on my using mobile banking.
I fear that banks do not have the ability in mobile banking to protect my privac
y.
Overall, matters of privacy have an influence on my using mobile banking.
I fear that while making a mobile banking transaction, the connection will disco

nnect by itself.
I fear that while making a mobile banking transaction, the mobile device battery
will run out.
Overall, reliability is the factor influencing my use of mobile banking.
Using mobile banking should be an affordable service.
Using mobile banking enables me to utilize banking services more quickly and enh
ance effectiveness.
Overall, mobile banking is useful for me.
In my own opinion, mobile banking is easy to use.
Instructions for using mobile banking are easy to follow.
Which factors do you think are most important in the adoption of mobile banking?
Rank of the following choices (1 - Most IMportant to 6 - Least Important) accor
ding to your concerns when using mobile banking services.
1
2
Security Concern/Risky

Privacy

Reliability
Cost
Perceived Usefulness
Perceived Ease of Use
Questions/Comments:

2015 Bank Of Akron. All Rights Reserved.

Website powered by ProfitStars.
Home |Fee Schedule|Privacy Policy|Terms of Use|USA Patriot Act
NOTICE: This bank is not responsible for and has no control
over the content of the web sites that have links here
Please contact us with any concerns or comments.
Member FDICEqual Housing Lender