Chapter No.

Topics

1: Operations & Productivity

Global Company Profile, 10 OM strategy

decision areas, operations in service
sector, Exciting new trends in OM,
Productivity & the service sector.

2: Global Environment

Global Company Profile, Global View,

Achieving competitive advantage
through operations ( Differentiation,
Cost, response), Critical Success factors
& Core Competence, Global Operations
Strategy options (all 4)

3: Forecasting

Global Company Profile, Steps in

forecasting with examples, Qualitative &
Quantitative methods, NUMERICALS

4: Design of goods & Services

Global Company Profile, Product

Development, QFD, House of Quality,
Issues for product design, Make or Buy,
Service design.

5: Managing Quality

Global Company Profile, Complete

Chapter

6: Process Strategy

Global Company Profile, Four Process

strategies, Comparison of process
choices with suitable
manufacturing/service industry example
each, Process Redesign.

7: Location Strategies

Global Company Profile, Factor affecting

location decision, Clustering,

8: Layout Strategies

Global Company profile, Types of Layout,

10: Supply Chain Management

Global Company Profile, Global supply

chain issues, Make or Buy, Supply chain
strategies ( many suppliers & other ),
Opportunities in integrated Supply
Chain, Logistics Management

11: Inventory Management

Global Company Profile, Various costs in

inventory, EOQ Model, Reorder Points,

Fixed Period (P) Systems,

NUMERICALS