SAP for Utilities

Overview

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Electricity

Water

District Heating

Multimedia

GAS
Telecommunication

Waste Water
Waste Management

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Deregulated Market: Business

Perspective

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Example of Power Industry

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Overall Agenda
SAP IS-U /CCS in the Suite of my SAP ERP /ECC
Broad Picture of Energy & Utility Industry
SAP R/3 & SAP IS-U Integration
SAP IS-Utility Functional Modules
High level Business Process in Utility industry
Business Objects & Master Data in SAP IS-U
High level overview of few important process in SAP IS-U
Detailed overview of each module & their Integration (DM,BI,CCS,FICA)
Additional Topics

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mySAP ERP 2005 SAP for

Utilities
Only one industry can be
activated using the Business
Functions Sets

Multiple generic Business

Functions can be activated

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The Broad Picture of Energy & Utility

Industry
ISU
Generation

Transmission

Electricity

Distribution

Customer
Service
& Billing

Device Management
Work Management

Gas

Move In / Out

Water

Processes

Measuring Consumption

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Billing & Invoicing

Collections
Customer Service

Modules in SAP IS-U

CCS:
Customer Care & service
CRM:
Customer Relationship
Management
FI-CA: Finance & Contract
Accounting
DM: Device Management
EDM:
Energy Data Management
BI-IN:
Billing & Invoicing
ISS: Internet Self Service
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Modules in SAP IS-U

CCS:

Customer Care & service

FI-CA:

Finance & Contract Accounting

SAP IS-U front-end for managing contacts, providing information to customer, managing
customer request /complaints & marketing initiatives
Managing & controlling the Revenue generation in SAP IS-U

DM:
Device Management
Managing full life cycle of Devices (like Meters) & recording utility
consumptions.
BI-IN:
Billing & Invoicing
Facilitates billing & invoicing functionalities for Business Partners (customers)
based on their utility consumption.
EDM:
Energy Data Management
Used as a central repository of all energy related data that facilitates complex
time dependent billing & settlement between several business partners.
ISS:
Internet Self Service
Internet Portal functionality for customer interaction, request & queries (CRM
Reqd.)
CRM: Customer Relationship Management
Add-on to SAP IS-U it provides all the functionalities of my SAP CRM suite relevant for
utility industry

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High Level Business Processes in

SAP IS-U/CCS

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