Management

Information System

UPS
Presentation on
Tanim Hasan (BIT
0301)

United Parcel Service

best service and
lowest rates

 History
Credo
Service
Technology

Cost Management

CRM
Switching
Reliability

cost

Scenario

 Case

study question
Explanation
Interactive Session

Contents

Case Study Question

What

are the inputs, processing,

and outputs of UPSs package
tracking system?

Inputs
i.

The scan able bar-coded

label
ii. customer signature
iii. time-card data
iv. current location (while en
route)

Case Study Question

What

technologies are used by

UPS? How are these
technologies related to UPSs
business strategy?

Technologies used

DIAD
Bar-code scanners
Wireless communication
GPS tracking software
Centralized database
ERP solution
Web-based Service
ETC

Case Study Question

What

strategic business
objectives do UPSs information
systems address?

Strategic business objectives do UPS;s IS

address
Operational excellence
New products, services, and business
models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Focuses on introducing efficiency in
performance
High level of customer service
Lower cost

Case Study Question

What

would happen if UPSs

information systems were
not available?

Disaster

-Incurs more cost

-Slow in providing information to
customers
-Slow Operation
Slow in finding customer information

INTERACTIVE

SESSION

Tanim Hasan

Thank you