United Parcel Service (UPS)

Q1: What kind of information and services does the Web site
provide for individuals, small businesses, and large
businesses? List these services.
The UPS offers many various services for the customers because their mission is “the best
service and lower rate” For example:

Web site provided special software program like “DIAD” is one of the biggest efficient
services. It will be show you package tracking information, and option for the language.
Web-based Post- Sales Order Management System: Global time-critical services, advanced
equipment, professional communications, and good tracking

Q3: Explain how the Web site helps UPS achieve some or all
of the strategic business objectives we described earlier in
this chapter. What would be the impact on UPS's business if
this Web site were not available?

I. What are the inputs, processing, and outputs of UPS’s

package tracking system?
The inputs, processing, and outputs of UPS’s package tracking system are :-

 Current location while in route.

 Customer signature.
 The scan-able bar-coded label.
 Time card data.
II. What technologies are used by UPS? How are these
related to UPS’s business strategy?
The technologies are as under ..

 DIAD (Delivery Info. Acquisition Device).

 Barcode scanner
 OMS (Web based post sales order management system).
 GPS tracking software
 ERP solution
 Wireless communication
 Centralized Database

"How are these related to UPS’s business strategy? Because this technologies is important in
maintaining the high level of customer services while keeping cost low and streamlining its
overall operation."

III. What Strategic business objectives do UPS’s information

Systems address?
The Strategic business objectives do UPS’s information Systems address are :-

 Operational excellence
 New products, services and business models.
 Competitive advantage
 Improved decision making
 High level of customer service

IV. What would happen if UPS’s information systems were

not available?
It could be a big trouble for UPS. These are the following things that will happen on UPS :-

 All round costs will increase.

  Customer loyalty will decrease due to inefficient deliveries.
 Their company image will get ruined.
 UPS offices will be jam-packed with impatient customers.
 They will lose customers to their competitors

Q2: Go to the Business Solutions portion of the UPS Web site.

Browse the UPS Business Solutions by category (such as
shipment delivery, returns, or international trade) and write
a description of all the services UPS provides for one of these
categories. Explain how a business would benefit from these
services
UPS has many categories such as shipment delivery, returns, and international trade that all
of those categories can get more benefit for the company’s business. The shipment delivery
and wrote about this categories benefit and their description.They delivered more than 16
million packages and documents every day.

In international trade we have further categories like…..

 Customs Brokerage
 Tools and Technology
 Trade Direct
 World Ease
 Worldwide Express Freight

Conclusion:
UPS’s strategic aim "best service and lowest rates”.

Its information Technologies have a direct relationship to its efficiency.

We understand efficiency to be the least input for the most output level.

A lot of cost is saved through its fast information technology system.

Bibliography:
Web. <http://www.ups.com//