Professional Documents
Culture Documents
ON
PAKISTAN TELECOMMUNICATION COMPNAY LIMITED
Submitted To:
Director (IMS)
Prof. AMMAN ULLAH AWAN
Submitted By:
ASIF ULLAH KHAN
ROLL NO: 789
BBA-IT
Session (2006-2010)
INSTITUTE
OF
MANAGEMENT
TECHNOLOGY BANNU
SCIENCES,
UNIVERSITY
OF
SCIENCE
AND
INTERNSHIP REPORT
ON
PAKISTAN TELECOMMUNICATION COMPNAY LIMITED
Submitted To:
Director (IMS)
Prof AMMAN ULLAH AWAN
Submitted By:
FAHAD SHAH ZEB
ROLL NO: 789
BBA-IT
Session (2006-2010)
INTERNSHIP REPORT SUBITTED TO THE DIRECTOR, INSTITUTE OF MANAGEMENT
SCIENCES, IN PARTIAL FULFILLMENT OF THE REQUIRMENTS FOR THE DEGREE OF
BACHLOR IN BUSINESS ADMINISTRATOR IN INFORMATION TECHNOLOGY
INSTITUTE
OF
MANAGEMENT
SCIENCES,
UNIVERSITY
OF
SCIENCE
AND
TECHNOLOGY BANNU
INTERNSHIP REPORT
ON
PAKISTAN TELE COMMUNICATION LIMITED (PTCL)
External Examiner:
Sign:
_______________________________
Name: _______________________________
DIRECTOR:
Sign:
_______________________________
Name:
Supervisor:
Sign:
_______________________________
Name:
AFTAB KHAN
Student:
Sign:
Name:
_______________________________
FAHAD SHAH ZEB
DEDIACATION
I Dedicate
My this efforts
To my loving Parents, Friends and
Especially My younger Brother
Muhammad Nasir Shoaib Khan
(LAN technician in ETISALAT)
Whose
Inspired me to have
A Long life Love to Education.
ACKNOWLEGMENT
I am very much thankful to the whole staff of PTCL Head Quarter Islamabad specially the
officers who guided me, very well cooperate me and had very good behavior with me. The
above said officers are GM (IT&IO) Liaqat Asghar Ali Najmi, IT Manager Rizwan Ashraf
and Manager of IT Assets Abbass awan.
At the end and vrery much importantly I am very thank ful to my respected Mr. Haji
Aman Awan coordinator, Sir Aftab, Sir Zubir khan & sir Majid Ali Shah of IMS Universty
of science & technology Bannu for valuable guidance & all type of Coopration in
Complition of our report.
PREFACE
Eight weeks internship is the necessary requirements for the completion of Bachelors
Degree. For this purpose each students of Business Administration in Information
Technology has to go in any Organization for two months require practical work
Experience after having the knowledge of theory. I have completed my intern ship program
in PTCL Head Quarter Islamabad.
I completed my internship under the supervision of GM (IT & IO) Liaqat Asghar Ali
Najmi and other officers of IT Department. I have completed my internship from
15/06/2010 to 16/09/2010, with full cooperation of General Manager and staff of IT dept
PTCL Head Quarter Islamabad. I availed a full opportunity about all the information and
knowledge of PTCL. This organization playing a very important role regarding providing
Communication to the Public to make Their Lives Peaceful and comfortable.
FAHAD SHAHZEB
BBA-IT (2006-2010)
10
Executive Summery
From the beginnings of Posts & Telegraph Department in 1947 and establishment
of Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major
player in telecommunication in Pakistan. Despite having established a network of
enormous size, PTCL workings and policies have attracted regular criticism from
other smaller operators and the civil society of Pakistan.
Pakistan Telecommunication Corporation (PTC) took over operations and
functions from Pakistan Telephone and Telegraph Department under Pakistan
Telecommunication Corporation Act 1991. The Government of Pakistan sold 26%
shares and control of the company to Etisalat in 2006. The Government of
Pakistan retained 62% of the shares while the general public holds the remaining
12%.
PTCL EVO is Pakistans fastest 3G Wireless Broadband internet which offers its
customers superior 3G internet experience. With flexibility to roam freely like
never before, in 99 cities Nationwide, Evo Wireless Broadband is enabling the
wireless
broadband
revolution
in
Pakistan
in
its
true
sense.
So whether you are Going on a field trip, business trip or a family reunion
downloading a song, an image rich presentation or the latest episode of your
favorite tv show with PTCL EVO, we let you spend less time waiting and more
time working and visiting your favorite web sites, anywhere anytime you want.
Just plug and play or work at home, in the office or anywhere in between with the
unsurpassed & amazing speed of up to 3.1Mbps, backed by the countrys largest
Wireless service provider; experience the evolution of broadband revolution at its
best.
Chapter 1
11
12
Chapter 2
OVERVIEW OF THE ORGANIZATION
(Reorganization)
Act.
The
same
year,
Pakistan
13
PTCL launched its mobile and data services subsidiaries in 2001 by the name of
Ufone and PakNet respectively. None of the brands made it to the top slots in the
respective competitions. Lately, however, Ufone had increased its market share in
the cellular sector. The PakNet brand has effectively dissolved over the period of
time. Recent DSL services launched by PTCL reflects this by the introduction of a
new brand name and operation of the service being directly supervised by PTCL.
were help by PTCL workers. They disrupted phone lines of institutions like
Punjab University Lahore along with public sector institutions were also blocked.
Military had to take over the management of all the exchanges in the country.
They arrested many workers and put them behind bars. The contention between
Government and employees ended with a 30% increase in the salaries of workers.
14
services to the nation and still holds the status of backbone for country's
telecommunication infrastructure despite arrival of a dozen other Telcos
including telecom giants like Telenor and China Mobile. The company consists of
around 2000 telephone exchanges across country providing largest fixed line
network. GSM, CDMA and Internet are other resources of PTCL, making it a
gigantic organization. The Government of Pakistan sold 26% shares and control
of the company to Etisalat in 2006. The Government of Pakistan retained 62% of
the shares while the general public holds the remaining 12%.
PTCL is also part of the consortium of three major Submarine communication
cable networks: SEA-ME-WE 3, SEA-ME-WE 4 and I-ME-WE. In addition to
wire line operations, PTCL also provides fixed line service through its
countrywide CDMA based WLL (Wireless Local Loop) network, under the Vfone
brand name. In the cellular segment, the second largest cellular provider in
Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.
15
BZ
Centra
Centra
l
l
SEVP
SEVP
BZ
BZ
South
South
SEVP
SEVP
BZ
SEVP
SEVP
Comm
Comm
ercial
ercial
porate
Developm
Developm
ent
ent
SEVP
Cor
porate
(CFO)
SEVPCor
CIO
CIO
HR
HR
SEVP
SEVP
CTO
CTO
SEVP
SEVP
IT CIO
IT CIO
SEVP
SEVP
Finan
Finan
ce
ce
(CFO)
EVP
EVP
SEVP
SEVP
Sp.Pro
Sp.Pro
jects
jects
Company Secretary
Company Secretary
Staff Officer
Staff Officer
EVPBZ North
EVPBZ North
GM
GM
EVP Legal
EVP Legal
Sr. Manager
Sr. Manager
EVP PMO
EVP PMO
Manager
Manager
Specialist/AM
Specialist/AM
MT
MT
EVP Internal
EVP Internal
Audit
Audit
Non-Technical
Non-Technical
16
Non Management
Non Management
Technical
Technical
3.2 IT Department Structure
17
18
Chapter 4
SOP: Standing Operating Procedure.
4.1
UTILITIES
4.2.1 SOP
SOP Title
Desktop utilities
19
SOP #
SOP Lead Time
SOP Status
Approved
Under Revision
4.2.2 ORIGINATED
Prepared by:
Originating Department:
ITO
Originator Head:
Names:
Signatures
20
21
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
Window Installation
Office 2003-2007 -2010 professional
Project 2003-2007 Professional
Visio 2007 professional
MS Outlook
MacAfee(EPO) 3.6.0.574 or later
Acrobat Reader
WINRAR
Action item:
Action By:
User
Method of communication:
Email, Phone
helpdesk@ptcl.net.pk
051-2283039
051-2283110
3466
22
Send an IT representative
Action by:
IT service Desk
Method of communication:
Email, phone,Pitz
solution of problem
Action by:
IT representative
If the problem is not solved by the IT representative then the IT representative Transfer
the problem to the IT service Desk.
Duration:
23
24
25
26
27
28
The IT service desk prepare purchase requisition and forwards the request
to Procurement Dept (is the acquisition of appropriate goods and/or
services at the best possible total cost of ownership to meet the needs of
the purchaser in terms ).
The procurement Dept issue a purchase order and forwards the PO to a
vendor.
Vendor sent the IT equipment (mention in PO) to the IT service desk.
Then the IT service disk issue receipt to user.
The user signs the receipt and gets the IT equipment.
The receipts contain name of the equipment, serial number of equipment,
date of issue, sign of user, sign of GM are mentioned.
After signing receipt the user get the equipment.
29
Chapter 5
SERVER AND RESIGN SOP
5.1 SOP Information: for reallocation of IT equipment after Resigned
30
(1)
(2)
(3)
It
may be possible that some one stole the laptop or desktop of the employee.
In case the employee wants the laptop/ desktop for personal use. The employee paid the
remaining price to HR dept.
Four-year retirement policy will be use. Depreciation par year is 25%.
Remaining price mean that there is 25% decrease in the laptop/ desktop price par year.
I.e.
if the price of a desktop/ laptop is Rs 50,000 and an employee use it for 2 year.
After 2 year he resigns the job and wants the laptop for personal use. Then he will pay
25,000 to the HR dept due to depreciation in the equipment.
If the employee doesnt want the laptop/ desktop after retirement or after resign then
employee transfer the laptop/ desktop to Senior Manager or to Manager.
In case some one else stole an employee equipment. Then HR policy will be implemented
on the employee.
31
Fttp://ftp.ptcl.net.
pk
ptcl
Support
32
4. Simple copy this file and past where you want to keep it. This file automatically will be downloaded on
your required location.
33
34
BIOGRAPHY
(1)
www.ptcl.net.pk
(2)
(3)
(4)
35