, CD-Rom Contents Locating people 1 Making and receiving calls 2 Telephone expressions People at work 1 Places in a company 2 Description of a company Dealing with numbers 1 Understanding numbers 2 Number discrimination Taking and giving messages ‘1 Taking a message 2 Taking a written message Receiving visitors 1A visitor arrives 2 Starting a conversation Forms, envelopes and letters 1 Looking at formal letters 2A letter from the bank Requests 1 Formal and informal language 2 Completing a formal letter Quotations and orders 1 Booking a hotel room over the phone 2 Confirming a reservation by fax CVs and application letters Reading skills 1 Introduction 2 Nora’s résumé (or Curriculum Vitae) 1 Read an. 2The 1 Talking about buildings 2 Talking about what companies do Describing qualities 1 Advertising slogans 2 Words that sell Office dui 1 A job vacancy 2 Asking questions Office equipment 1 Prepositions of time 2By Working with computers 1A mobile phone 2. Product analysisSastudent’s Book Contents Module Unit Grammar Vocabulary wnt one 742 | Future with will; ‘When a person is not Locating people Question words; to be _| available; Spell it! wndt tuo 13-18 | Present simple: ques- | Company organigramn; People at. work tions, for habit; Frequency adverbs Possessive adjectives wnt three 19:24 | Past tense of to be Cardinal and ordinal Listening Dealing with numbers numbers; Numbers in Maths wontt 25-30 | Past simple; Verb + Time expressions Taking and giving messages | object pronoun. mnt fioe 31-36 | Review of grammarin | Greetings; Introductions; Receiving vieitors module Offering: Prepositions of place qonptt silas 37-42 | Punctuation Salutations and closings; Forms, envelopes and letters: British English vs American English unde seven 43-48 | Present continuous Company advertising Requests Writing unde etgibt 49-54 | Grammar in context Orders, payments and Buotations and orders: prices conots snfoow 55-60 | Past simple questions | Jobs CVs end application letters soot tens 61-66 | Grammar in context Requests Inter-office memos sonst ellewen 67-72 | Grammatical structures | Types of text Reading skill in context comit tiocloe 73-78 | Should Adjectives Describing qualities Reading onde thirtecs 79-84 | Relative causes Jobs; money Office duties cumit fowntkeem 85-90 | The passive Office equipment Office Equipment. onde fifteen 91-96 | Comparatives and Computer terminology Working with computers | superlatives Grammar and language reference 97-105 Glossary 106-112Language Focus Cultural awareness | Speaking Polite requests Pronunciation: Social titles: Mr, Mrs.or Miss | Survey: Social titles the /i/ sound ‘Asking about jobs Pronunciation: Company hierarchy Debate: Hierarchies Id vs fist Telling the tirne Pronunciation: Punctuality Debate: Punctuality the /e/ sound Polite questions Pronunciation: Names and gender Debate: Maiden names the -ed suffix Small talk Stress and intonation | Meeting and greeting in diffe- | Survey: Greetingsin rent countries other countries Common phrases Punctuation ‘Writing style Personal style in writing Opening sentences; Gerunds Internet abbreviations and Debate: Promotional Inquiries; Closing respon- acronyms advertisements 8e3 Opening and closing sen- | E-mail writing E-shopping Debate: Shopping on tences the Net Closing sentences in Irregular verbs Body language Debate: Body language application letters in different countries Referring to previous Cognates Emoticons Debate: Emoticons cornmunication; Aski someone to do something Using dictionaries Grammatical structu- | The English language Survey: The English lan- res in context guage Descriptive words ‘Connectors Stereotypes Debate: Stereotypes Job interview strategies | Nominal groups Gender roles inthe workplace | Debate: Jobs and gender Asking for help Prepositions and pre-_| Technology and office jargon _| Debate: The use of office Positional phrases jargon Using comparisons ‘Comparatives and superlatives Business and the Internet Survey: Favourite websi- tes, Introduction = English for Secretaries and Administrative Personnel is an English course for business students or people working in business or office-related fields. It is suitable for business schools, technical / vocational schools, as well as for in-company training programmes. English for Secretaries and Administrative Personnel has been designed to meet the needs of secretaries and other professionals who wish to undertake administrative tasks in English, both orally and in written form. The materials cover topics common to typical office activities, as well as to more personal areas related to office work, such as socialising or receiving visitors and making them feel comfortable. The course also aims to develop the students’ general knowledge of the social customs and attitudes of the English-speaking world. The basic aim of English for Secretaries and Administrative Personnel is to develop language skills (listening, speaking, writing and reading) in English, while at the same time focusing on the central need of the secretary and office worker: to receive and to transmit information precisely and efficiently. Course Components English for Secretaries and Administrative Personnel is @ one-level course comprising of a Student's Book and a Workbook, both with an audio component. The Student's Book is accompanied by a CD-Rom of interactive business situations. The Teacher's Book includes step-by-step instructions, reinforment actvities, answer keys to the Student’s Book and Workbook activities and evaluation material in the form of photocopiable worksheets. Student's Book Pack Teacher’s Book Includes: Includes: * Audio CD and CD-Rom * Audio CD and CD-Rom * Integrated Grammar and language Student's Book and Workbook answer keys reference and Glossary * Evaluation worksheets Workbook * Listening component available on Student's Book Audio CD"a Student’s Book The Student's Book is divided into three modules of five Units each, which cover the four principle learning skills: * Listening & Speaking: Units 1-5 ‘© Writing: Units 6-10 ‘© Reading: Units 11-15 This organisation offers teachers the flexibility to choose the teaching style that best suits the needs of their students, Teachers can cover these three modules in different ways: a In the order they appear in the Student's Book: starting with Unit 1 and continuing through to Unit 15. b One unit per module: Unit 1, then Units 6 and 11, followed by Units 2, 7, and 12, etc. € Integrating the three modules: using the Listening & Speaking module as the core of the course and introducing material from the other modules. How the modules work * Listening and Speaking The aim of the Listening & Speaking module is to develop the skills that will enable office workers to understand, and produce oral messages in English, thus allowing them to communicate effectively by telephone and in person. The practice of oral skills is not restricted exclusively to the Listening & Speaking module. Close attention is paid throughout the course to pronunciation, spoken fluency and overall comprehensbility * Writing This module focuses on the production of writen texts related to specific tasks. These include internal and external office correspondence, such as inter-office memorandum, quotations, faxes, e-mails, ete. Special emphasis is placed on the typical structures found in ‘business letters and in formal and informal texts. * Reading The main objective of this module is the development of reading techniques. The reading texts are divided into two types: on the one hand, office-related materials such as letters, e-mails, CVs, advertisements and memos; on the other hand, information texts that offer students insight into professional, technological, historical, or cultural aspects of the English-speaking world, Student’s Book features * Organisation Each unit is made up of six pages. The opening page starts with a brief introduction to the topic, followed by the main objectives to be studied. Two double-page spreads present and practise the core language, through typical business situations. The unit ends with a cultural awareness text. + Focus on Grammar The Focus on Grammar and Focus on Language sections. highlight important grammar or language points related to the unit topic. In turn, these are cross-referenced to the Grammar and language reference or to the Glossary at the back of the Student's Book. + Key Vocabulary The Key Vocabulary boxes highlight essential vocabulary, give hints on usage and provide information such as the Contrast between British and American English, or the appropriate register for greetings, etc. + Cultural awareness Cultural information, fundamental in learning another lenguage, is presented in the form of brief texts in the Student's Book. These allow students to become aware of cultural differences both inside and outside the workplace. These texts provide knowledge of today's world, essential to modern business and overall success. The Cultural awareness sections act as a springboard to class discussion or surveys about stereotypes, body language, gender roles in the work place, etc + Pairwork and Group work ‘These activities give students the opportunity to work one ‘on one or in small groups with their classmates. Students help each other practise important concepts or difficult language. + Grammar and language reference ‘The Focus on Grammar and Focus on Language sections in the Students Book are cross-referenced to the nine- page Grammar and language reference at the back of the Student's Book. This provides a useful self-study tool for those students who wish to find more detailed grammar ‘explanations or notes on language usage. * Glossary The main vocabulary and language from the Student's Book is grouped, by unit, at the back of the Student's Book in the Glossary. Students should be encouraged to ‘copy the glossary words and phrases into their notebooks and translate them into their own language. Workbook ‘The Workbook contains 15 units relating directly to the Student's Book units. It provides further listening, reading ‘and, especially, writing practice of all the main language points, The Workbook audio corresponding to the listening module is provided on the Student's Audio CD. The answer key to all the activities is in photocopiable form in the Teacher’ Book"a Audio CD The Student's Book and Workbook audio material from the Listening and Speaking module is available on the ‘Audio CD. The audio component is intended to be used in class, but may be used by the student at home for personal study, CD-Rom The CD-Rom that accompanies the Student's Book provides, additional exposure to business-related situations. It offers thirty interactive exercises, two per unit, on a variety of topics: letters, phone messages, CVs... These activities also provide further practice on key grammar points and lexis, ‘as well as activities that expand on the Student's Book and Workbook material The CD-Rom is easy to use. Students select a unit and activity from the main menu on the CD-Rom interface and follow the activity instructions. Each activity provides 2 pop-up window with the answers, so students can check their work once they have completed each task: Teacher’s Book The Teacher's Book reproduces the Student's Book in full colour in an easy-to-use wrap-around format. it provides step-by-step guidelines for each lesson, suggestions for reinforcement and expansion activities, evaluation ‘materials in the form of photocopiable worksheets, and suggestions on how to exploit the CD-Rom. Teacher’s Book features + Organisation The first page of every unit summarises the language focus, key vocabulary and structures. It also lists the specific business tasks and skills the students will be practising. Teachers can ask the Warm up questions provided to stimulate previous knowledge of the topic of the unit. Detailed lesson plans are provided for the other ‘pages of the Student’s Book, and include the Answer key toll the activities. «Teachers file Teachers with few teaching hours can concentrate on the main lesson plan activities. Teachers who have classes: with more hours, or who teach students at a higher level, an consult the Teacher's file for each lesson where they will ind the following information: = Suggestions for optional reinforcement or expansion activities for the Student's Book activities. ~ The exploitation of the Workbook acti + Transcripts ‘The Audio CO transcripts for the Listening & Speaking module of the Student’ Book and Workbook are provided in the Teacher's Book. See pages 119 to 128. + Photocopiable Workbook Answer key The solutions to the Workbook activities are grouped together on photocopiable pages at the back of the Teacher's Book. See pages 112 to 118. + Student Evaluation ‘The Teacher’ Book offers three different types of evaluation: = Optional speaking evaluations ‘These are a variety of speaking activities students can do as an individual evaluation or in pais or small ‘groups. They appear on the last page of every Teacher's Book unit. They cover important structures, language ‘or concepts studied in the unit. When evaluating these ‘2ctivities, teachers can use the Speaking Evaluation Chart in the Teacher's Book, page 111. ~ Continuous evaluation Teachers who prefer a more continued evaluation of their students throughout the year, can reuse selected Student's Book and Workbook activities to chart progress. These are identified in the Teacher's Book with the following icon @. These activities can be used as spoken or written evaluation. — Formal evaluation Worksheets There is a photocopiable revision Worksheet every ‘wo units. Each worksheet covers the essential material from the two Units in question and can be Used as revision, or as a formal written evaluation. Answer keys are on pages 108 to 110. ‘At the end of each module there is @ comprehensive ‘exam that covers the most important elements of ‘each module. Each worksheet section gives a suggested score. See pages 99 to 107. + Optional CD-Rom review ‘These are optional activities to review or test students on their work with the Student CD-Rom. These activities appear within the lesson notes on the last page of every unit inthe Teacher's Book. Online Learning Centre The Online Learning Centre provides support for both the teacher and the student, More and more learners are becoming autonomous and taking advantage of this instructional medium. Teachers wil find a wealth of material to download and use in the classroom.Ma un0nt the Locating people Introduction © To talk to new peopl in the office © To talk to clients on the phone © To spell out words © To make polite requests © To practise the /i/ sound © To learn common acronymsaasmtt athe incating people 5; Listening EE) $Buisten to the dialogues and match them to the scenes above. Which one doesn’t match? V=Vsitor R= Receptionist C= Client A Vt Good morning. My name is Paul Phillips. May I speak to Mr. Willian Smith? i: I'm sorry, Sir. Mr: Smith isn*t in. What can | do for you? B R: Collins Electronics. Good afternoon. G: Good afternoon. Mrs. Doris Robinson, please, R: Name, please? C: Henry Higgins. 'm her lawyer. R: Hold on a moment, Mr, Higgins. I'll put you through. c €: Good morning. May | speak to the Personnel Manager? R: Who's calling, please? © Its Tim Harrison from K & $ Co. R: Just a moment, please, I'l see if he’s available at the moment, D \: Excuse me, could | see Mr. Johnson? R: May! have your name, please? Vs Tom Blackbur, from New instant Technology. IR: Please sit down, Hell see you in a minute. BB cover the dialogues and listen again. Which ‘ones use will? © choose a dialogue and act it out with a partner. BB Use will to say things you will do. Example: (Il call my mother.wut che Locating people "2 aS Dyer eosin in the example. Ga > Exempla: come back later Could you come back late, please? Can Tsee Mr? ‘More formal ‘Will you call... Could you walt..? Texne back tater Can you spell...? May I speak to Mr,.? repeat that Take aseat, please Would you like to? 3 cal back later ‘Wait a moment. 4 call tomorrow morning Hold on a moment. 5 spall that again 6 wait a few seconds Grammar ve rey = 7 speak alitle louder BB 8 2uisten to the following conversations. Pay attention to the pronunci 11 May | speak to Mr, Wiliam Johnson? rm sony, sit He isn't in, 2 Excuse me, could | talk to Miss Robinson? I'm afraid she's busy right now. 3 Good moming. Can | see Mr. Harrison? rm sorry, madam. He's abroad on business: > Comprehension EB §Zlisten to the following telephone conversation and answer these questions. + What is the name of the company? * Who's calling? +5 Miss Johnson available? + Why? 3 SQlisten again and write down the calter’s part in your notebook. Mortis & Sons Company. Good morning. Receiver: afraid she's busy at this moment, sir Any message? Galler: ion and intonation. 4 Excuse me, Id like to talk to Mrs, Hamilton, Wait a moment, please. I'l see if she’s in, 55 Good! afternoon. May speak to Mr, Johnson? Just a moment, please. He'll see you in a minute. ‘6 This is Mary Smith. May | speak to Mrs, His? Hold on a moment, please. I'l see if she's available now. Mia Se cite te es yusiness trip. He's busy. ‘He's not available at the moment. -She’s.on holiday / vacation. He's at / Ina meeting SI er GB SZlisten to the dialogue. Then listen again and write down the receiver's part in your notebook. Receiver: aller: Fillo, Fl ike to spank to Mr: Walter Hats, lease. Receiver: Caller; Receiver: ‘Mr. Wills, No, Madam. Mr. Wills. WelL+L4Sumét othe Locating people =: Let’s practise! ‘When answering the phone or receiving a message, the seeretary of office worker may frequently have problems understanding the name of a person, place or date. In English, spelling out a word is very common practice for solving this problem. El S@tisten and repeat after the recording. ABECDEFGHIJKLMNE PQORSTUVWXY EB} S@tisten and write in your notebook the words the speaker is spelling out. Then, check your answers with a partner. z= ", Choose a famous person or place and spell a Cage spell that, please? the name to your group. Write in your notebook the words your classmates spell. oe Se aees ee Raaiialen: T'llbe there on Thursday. Claadia Schiffer ‘Vaneouuer “Fablo “Picasso ‘When? Can you spel that, please? Did you get the jpeg files? —— ‘The what? Can you spell that, please? ‘When names, addresses or other information is not clear when talking face to face or on the BD say the question word that corresponds to ask the person to spell out the word. the expressions in italics; then use different ‘You can use the following expressions; expressions to ask someone to spell it. Polite aa ‘Spell it, please. Mr Rivas is arriving next June. Peale: Poho® Can you split pase 1 Helen is at a meeting in Kenya wees toes 2 I'm staying at the Old Belize. medina ee ah Ssh Hs by be: sale ares Se NE 4 Pautine wil call you back. ea page IO, 5 The seminar is in Munich éiz==z Say, then spell your name to a classmate. Then exchange roles.suit othe Locating people 5, Let’s focus on... > Pronunciation: the /:/ sound GD 8 Quisten and repeat. 5 it his Miss tts busy _ i ents Mr Mrs. million tts inging little sister minute it's open Full form, Short form finish visit busy WS a pity T am(not) | Tm (not) office business this He isn't in you you're (not) willis. Phillips Miller He’ in his office Me are (not) yer ce \ six shrty-sik His sister isin Shey they ith seh ghe we Wir lls ey ieeko) neat Sit down Mrs. Willis In a minute its sixty-six t (not) = oats is i choose five words from the listening and write them in your notebook. éie= "g With a partner, write a dialogue about locating people. Use words and sentences from the unit. > Acronyms Acronyms are letters that represent the abbreviated form of names, places and objects. They can be formed from the initial letters of a name, such as USA for United States of America, or parts of a series of words, such as radar: tadio detecting and ranging. Examples usa = The Unittel Seater of Aruevica UK = The United Kindgom Cot Great Britain? Www = jortd aide Wee CPU = Ceatical “Processing Unit DNA = Deoxyvibonucic Ad ROM = Read-Only Memory Read the following sentences after your teacher. Note that some acronyms are pronounced {etter by letter, others as one word. 3 AIDS is a very serious disease. c NAFTA is an association of American countries. bb Spain joined the EC over twenty years ago. di The price of the equipment was $2,000 FOB. © which of the acronyms in the examples are the same in your language?aunts ole Locating people Mi Cultural awareness “The use of titles such as Mr, Mis. (pronounced “misses") and Miss has ‘experienced some changes over the ‘centuries. These are contracted forms of the ‘words master and mistress, which were originally titles of courtesy, but by the tradition — in some areas of work they ‘prefer to keep their single names. In these cases the word Mrs. has to be replaced by ‘the word Ms. (the pronunciation is (ifferent from ‘Miss') since the social title Mrs, refers only to a married woman using smid-1600s, these abbreviated forms and her husband's last name. The term Ms. is their curtent pronunciation became socially also very useful when writing if we don't accepted titles. During the nineteenth century, the word know the marital status of the woman we are addressing. Mis. began to be used to refer to a married woman, and The word MG. seems to be an abbreviation or blend of Miss to a single woman. ‘both Mis and Ms, and was fst used by Mario Pel in The ‘In English-speaking cultures, women traditionally Story of Language, written in 1949. However be careful begin to use their husband's last name when they get because not all women use or prefer this tie. so, use it to ‘mantied, However, these days, not all women follow this be on the safe side, but take note if someone comects you! 1 What és the customary use of titles in your country? (> What are the advantages of this traditional practice in English-speaking countries? > What are the disadvantages? Find out about the use of titles in three other countries abroad 5, Interview female classmates and see which social title is most popular.Ma ooodt eho e People at work Introduction 7 administrati ernr are found in alme vel, comm © To learn how to address clients in a polite manner © To talk about habitual actions at work © To describe a daily work schedule © To practise phone conversations © To revise possessive adjectives, frequency adverbs and time expressions '® To learn vocabulary and expressions commonly used in conversations at work © To contrast the /1/ and the /i:/ soundsSumit tbo People at work 5, Listening © Look at the organigram. Define the activities of each department. Example: The Marketing department involves publicity, market esearch... MUO aU cere a cL MANAGING DIRECTOR ee a, — FINANCE HUMAN RESOURCES | PRODUCTION & PURCHASING SALES Greet — Computing [Personnel Afi Purchasing woo ‘raning Manager Accounts Banking | Benefits Training Manudacturtng Market Research | —Distict Marapers Saleries Foren Trade] Unions Entertalnment Transport Marketing Plices | Sales Representatives Marketing Planning 3 S2tisten to the dialogues and write the € name of the person to speak to in each case. RR: Computer Senice. Good afternoon igs ’ CC: tm interested in renting some equipment, Who may R=Receptonit C= Client V= Visitor tees ee Joe Tunes aisle R: Mc. Simpson, from the Rental Department. Il put Jornton end: Thieaineg eeictaled, Good morning, yeu through to his secretary. Her extension is busy, C: Good moming. I'd like to speak to someone about Can jot Gekd on 8 caret Ste MGM machine, Hesse: Re Yes, I'l hold on, Re Hold on @ moment, sil put you through to the Sales Department. ‘ce Goukd have aha namic of ti se Vinegar? BD cover the dialogues and listen again. Which Re t's Mr Philips. 8 Rt Good morning, sit. What can I do for you? Vr Good morning. | work for Printer Manufacturers, a ‘Canadian company. Could | have an appointment with the Purchasing Manager? Rs You have to ask his secretary, Miss Jones. She's upstairs, in office number 6. \V: May | have the niame of the Manager, please? Re Certainly. t's Mr, Rogers. Robert Rogers. Ve Thank you very much. ‘ones use the present simple? éiz== Look at the organigram again and ask and answer about the correct department, Example: Student A: (14 like to xpeak to someone about ma aadlang, please Student 8: ("ll put you through to the Finance Dupavtwent + my salary » publicity + benefits + manufacturing my product + matket research = training new peopleSacro dabo People at work "= Speaking ED 82 tisten and repeat. Then practise with a partner. 4 What do you do? fm Me Thornton’ secretary. | work in the Finance Department 2 What does Miss Hill do? ‘She's a receptionist. She greets visitors and answers the phone. 3 What do they do? They're sales representatives. They have to travel a lt ‘4 What do you do? We're clerks. We work in the Credit Department. 5 What does Mr. Lee do? ‘He's an accountant. He deals with accounts and taxes. 6 What does he do? Hes an engineer He supervises the Production Department. 7 What position does Elaine hold in the company? She's a lawyer. She represents the company in court 3 SQtisten and answer the following questions after the speaker. ‘What do you do? rece What position do you hold? ‘What ies petin your boss do? MRE i Hes an auditor What does he / she do? a atypist dan air traffic controller ‘What position does he / she hold? bb an engineer e lerks ‘What's his / her job title? < doctor: ‘fa union leader Now ask questions. oe "Now choose a job from activity 1. Answer What does your boss doe questions from your group. you Miss Lee Example: bb Me. Freeman ® those peaple oka position do: you koldt ¢ Mr. and Mrs. Reed ¢ Mrs. Newman, Vm a receptionist. | greet visitors, jkzx=p ™_ Choose a dialogue and act it out with a partner. Then, in pairs make up a new dialogue using the organigram and fictitious names.Saas thiko People at work 5, Let’s practise! > Asking questions GD S Glisten and repeat to practise intonation in questions. + May | talk to Mr. Wills? * Could | speak to Mr Smith? + Can I see the General Manager, please? * Could you spell that, please? * Would you like to wait? * Will you call back? * Will they arrive tomorrow morning? EB $2 Ask questions using Do oF Does. Then, compare with the recording. 1 Does your oie lose on Saturdays? 2 Do you have to type letters everday? ‘you practise English with your classmates? 4 ...Mir. Smith travel abroad every month? 5 ...they send the invoices by post? 5 7 1we have to type in the numbers in the computer? the order specify the delivery date? Now answer these questions in your notebook, I work? po | you | gor donot we | speak? (don't) they | have tor he | Hike? does not Does | she | travel? (doesn't) it | practise? hd (Gremnar reference, pece SE +b your boss in? + Are the letters ready? + bs she available now? * Are you busy? + Who's at reception? * What's his name? + Wheres the meeting? Gizz=zp "ly Student A: Ask questions, Choose a question from below. ‘Stuclent B: Answer using frequency adverbs from the box below. Example A Hon ofte do you type letters in English? B: | often type lattes in English flights arrive at Middle West Airport? {you type letters in English? How often do. cur boss ever travel abroad? Doesd use a fax machine? Doyouever.. “FY swear 3 uniform? ‘the bank ever open on Saturdays? always usually rarely often never Habitual time expressions 5 eS aay ‘once a fortnight ey: nth —stwiceayear Se fourtimesa yearPeople at work 5, Let’s focus on... > Pronunciation: the /1/ and the /i:/ sound Do you remember the sound we practised in Unit 17 Write down as many words as you can remember from unit 1 that take the /1/ sound, Examale: sit, busy EB $2 uisten to the fiz sound and repeat after the'speaker. repest overseas. Could you repeat that, please? peat beeper (Mr Reed is on his leave thee increase fourteen colleague Ke 4 seat please. deal brief ‘What do you mean? speak achieve The meeting is at three. Desn Leeds ; a se = extension / boss free New Zealand you free? monitor / disc receive believe (Our deals with the East increased ee pee eer ‘Who's the leader of the team? project/employer fey eg: tetetinoralat age irae ‘My colleagues are in Leeds Ret Well see them in Tennessee. Choose 5 words from the box and write sentences in your notebook that include Giza posecneniectin 4 Make up a dialogue with expressions from the Exempla: Tell we about your job. lists in 2. Practise it with different partners. i BD Practise saying these words and decide if Write a dialogue using two sentences from they use the // or the /i:/ sound. each of your notebooks. Miss thirteen minute receive meeting simple delivery receiptSecurit abo People at work @ycuteural awareness Company hierarchy “Think about the organisational structure of any company and “erarchy of some description. The Managing Director is above the Divisional Managers; these are above the Departmental Managers, who are above the workers. ‘tn some cultures, the emphasis on status within a company 15 ‘extremely important. Take Japan as an ‘example. Businesses in Japan tend to have a more vertical structure than companies in the West, where status and position play a less important role in working ‘elationships. In a Japanese company behaviour and language are modified according to the jab position of the person you are talking ‘to, However, Japanese organisations give a lot of importance to group goals and every person tres to do what is best for the ‘common good. > find out about business culture in another b country and share your information with the di . = ee iar compare with business eulture in your own country? - ‘opinion, should higher status positions keep their distance from k lower status positions? > in your country, is language medified according to the person you are talking to? ™ Pe i soo 5 ™q Are you for or against highly marked hierarchies within an organisation? Defend your position.Ma aonoutl allan Dealing with numbers Introduction Nur Objec © To talk about dates, phone numbers and different currencies (© To use ordinal and cardinal numbers © To talk about time and schedules © To look at numbers in Maths ‘© To revise the past of the verb “to be” ® To learn vocabulary and expressions used in daily work conversations © To practise the /a/ soundonde tihitee Dealing with numbers =, Listening © Look at the numbers below. What do they refer to? Exenple: # Pg, 24 = page 24 *BAMTS =A flight mimber aa al $5,850 1a 140 17th we akas %-4-0 igi vigc. Bam. moana: ausogl2 ee 2 73758 92 £200 4. 4:30 14°F : 53+ 58=113 Fem 78% 17.58 "8 1738 Lorraine St. $450 a 01-35-887660 October 18, 1976 34 1D 4.876.665 EXIT 25 A Sist August EB § dcover the dialogues and listen. What numbers can you hear? ‘C= Client R= Recepcionist: A © its this 37344607 R: Whiett Corporation. Good afternoon. R: Yes, madam, : Mrs. Rose Adams, please : Can | speak to Mr Freeman? Rim afraid she isn't in. Do you want to leave a R: rm sorry, madam. There isn’t a Mr. Freeman here. message? : Yes, please. Tel her to call Mr John Matthews, at 8 3480312, extension 506, 35 soon as she gets in R: Sanders & Sanders Ltd. Good morning, R: Could you repeat the number, please? : May | speak to Miss Patricia Lee, please? €: 3480912, extension 506, R: Do you know her extension number? R: Thank you si. ll give her your message GI think its 2266. R: Hold on, please, I'l put you through, © choose four numbers from the box and write sentences in your notebook to illustrate their meaning. Example’ She lives at number 473%, Lorvaine Street.aoomie dhiee Dealing with numbers = Let’s practise numbers ‘We can classify numbers into two groups: Cardinal and Ordinal. We can express them with words (five), Arabic symbols (5) or Roman symbols (Vp Ordinal Cardinal numbers. Cardinal numbers simply show quantity. Oral rarer ae nction es, so the} mainly for dates, cent “aunty acini 27 een doa ae : Ie So cptesriages years, time, schedules... cE be ee century three hundred and twenty-five six thousand four hundred «We usually read years and address numbers 3§ two separate numbers. 7958. thirteen fifty-eight 1995 nineteen ninety-five see aye See 2 them up ina dictionary to check. 3006. two thousand and six Henini cee ae 2010. twe thousand and ten | Ver 2940, Willow Street twenty-nine forty Willow Stree eae numbers ina telephone number are 7% ‘simpl ord double. lified by preceding there with thew 958- 4423 ae five eight double four two three we do the same with double letters. pista? [double S-I- double S-I-double P-T ED $2tisten carefully to the pronunciation of these cardinal numbers. £3 $2 now listen to the pronunciation of these ordinal numbers. Giz "g_ Read these sentences aloud. Then, write down the numbers in your notebook. 2 The computer was three thousand four hundred and The repair service is fifty five pounds and forty pence. fifty six dollars. 19 Our new address is eighty six fourteen Clak Avenve. 1b The ticket to Wales is two hundred and eighty nine pounds. _h Call us on three © five O six, extension double seven three ‘¢ The profit was three milion last year. two, d America was discovered in fourteen ninety two. i The percentage is point five. ‘© The interest rate was three point eight. @Facsoodt thikow Dealing with numbers =: Telling the time I is difficult to think of an office activity that is not in one way or another related to time. A secretary or office ‘worker will have to deal wich different time expressions on a day to day basi El Read the following sentences after your ©) $2oraw a chart in your notebook. Listen to teacher. the speakers and fill out the schedule times. 1 The meeting stats at 9:05 a.m. 2 The fight to New Orleans leaves at 11:45 p.m. 3 The Post Office opens at 8:15 a.m. to. Miami 23 {Tall him to meet me atthe institute at 5:30 p.m Ask rine i ut 8 2 Pieter enone You can also tell the time using the prepositions to and past Examples * Your seminar begins at 11:45 a.m, “Your seminar begins at A quarter to dlaven. + twas 6:40 p.m. Uk das tient welnutes to seven + She starts work at 8:30. She starts ork at half past eight, * Were you in her office at 9:15? Were you in hey office at A quarter pant nine? Exempla Wohat time docs the flight to LA, leave? © Rewrite the following sentences in the past What time docs the SES HF avvive in Riok tense. 1 The meeting is at 5:00 p.m. 2 ttisat830.am. 3 The manager isnt in his office. 4 The last fight is at 10:30 p.m, 5 They are happy with the new price. diz» Tell a partner where you were at the weekend. Cnn 3Dealing with numbers 5, Let’s focus on... > Pronunciation: the /«/ sound El SGtisten and repeat. three thirteenth throw 's that Matthew Thomton? ‘thirteen fifth Thanksgiving When's your birthday? ‘thirty think birthday Thankgiving isa holiday. ‘three hundred ‘thought ‘ruth He wasn't very enthusiastic about it. ‘three thousand thing thriller Classes start on Thursday. ‘thank you ‘twentieth Agatha 1S three hundred and three. Thursday theater parenthesis Thank you, si. thirsty unthinkable Hesthrow Airport Could you put me through to Mr. Thiennes? ‘through Matthew Thorton therapy Have you ever read Agatha Christie? ‘third enthusiastic thorough The price is three thousand dollars. EB Read out the following sentences. EB choose 5 words from the listening and write 11 The meeting son Thursday 5th. sentences in your notebook. 2. What do you think about Arthur? 3 This is the third time he has called, 4 The price is $3,333. 5 Thursday is Okay by me. Thank you. 66 Put me through to Mr. Thornton. > Numbers in Maths Innglish itis important to remember: éize= « Thousands take 4 comma: 0 Look up the word “billion” in a good 4985 3,900 dictionary. Is there a difference between « Decimals take a det () on the left. American and British English? 075 point seventy five 690 sixpoint ninety tsthis the same in your language? Woe bald you a bron tte: nat to exaggerates BS tisten and write the numbers you hear your notebook, Geax "L, Write numbers with thousand and decimals, The group practises saying them.sands whee Dealing with numbers )Cutcural awareness Time concept an important cultural aspect that is worth noting to avoid Fee ae en peop om diferent cau badgounds work tonebet “The attitude of Enalsh speskersrowards time schedules is usually one of revpsst “Tie sdhedules are bep, 90 iF there is a meeting, an interview, or # socal event they hs capeatit to begin and end at the scheduled time, No:mateer how much time in alates y cere cen arranged they are sappoted tobe kept. Conscquerily its ot neessery to confirm i imceting ora deadline previously st, Other culrures are far more flexible in this resp. aunee English speakers plan their activites arfully in alvanc, so they alto exper aPpOInNmE therefore, a last minute cancellation is “unthinkable”, > How punctual are you for appointments, dates, school or work? Give reasons for being late. > What is your attitude with respect to deadlines? <> Are appointments set in advance usually kept in your country? In your country, is it acceptable to arrive late? In what circumstances? Is it the same for business and personal appointments? How late is “acceptable”?Taking and giving messages Introduction © To listen for important details © To take notes while listening © To ask for important information © To revise the past simple ‘© To learn vocabulary and expressions used when taking and giving messages © To practise the different sounds of the past simple -ed suffixBB cover the dialogues. Listen again and write down the caller's name and message in your FR: Miss Jones is out for lunch, madam, Would you like RerEOol: to leave a message? ©: Could you tell her toring me back when she gets back? : May | have your name and phone number, please? Paula Kleiner, my phone number is 737 22 505, 92 ‘Mr, Costner isnt in, 1m afraid. Can | take @ message? Would you tell him I called? Certainly. Your name, please? ‘Alan Hamitton, from Georgia. oaoae c ea eee message? J Tel hiro ent the invoice by mal, please ‘me Call me on Monday. IR: Where are you calling from, sir? you G From Johnson and Johnson Lie him —_> Give him the phone number. her D tt 1 Send it tomorrow. i Mrs. Moores at a meeting now. Do you want to e leave a message, si? This is Mc Hutchinson. Tell her | received the samples (ther Take themtio toe clon she sent me, . (2 5 R: Sorry, could you spell your name, please? © HUTCHINSON,5, Giving messages [Ey Look at the examples below and ask questions by putting the verb in parentheses into the past or future form. 5 * (ring) ples: Couta you tell him | rang? Couta you tell him UU ving Again this afternoon? * (come), (come) next week + (phone) (phone) tomorrow + (book) (book) next Friday + (accept) (accept) next week EB Setisten and leave a message about a past action. Example: ‘Would you like to leave a message? * Mr Clifton / Mr. Harris / call Tall My. Clifton Mx Haves called, please. 1 Miss Jackson / Me; Brow /call 2 Mrs. Jones / Mr. Hall sign the contract 2 him /1/ pick up the documents yesterday evening 4 her / Mr. Thomas / leave for Paris this morning 5 Dr. Lane / we / postpone the meeting 6 Mr Dawson / the lawyer / accept our offer Sawonds stiloe Taking and giving messages BB Slisten and leave a message about a future action. Example: Mr. Clifton is busy at the moment. * Call back / this aftemoon. Could you tell him I" call Kim back, this afternoon 7 1 fing / tomorow morning 2 arrange another meeting / next week ‘3 meet / at the bank at 11:15 a.m. A. see / the Director / on Friday 5 interview / again next week 6 confirm / the prices > Passing on messages Messages often take the following structure: Mr. X /' wants / you / to do something. GB SAlisten and report back a message. Example: Miss Lee /the Production Manager / fing him tomoerow morning. Miss Lue, the Production Manager wants you te wing him tomorrow warning, 1 Mr; Burrows / the Fim lawyer / ring him tomorrow morning. 2 Dr Lawrence / Mc. Maugham / arrange another appointment for next week. 3 Miss Marshal/ your husband / meet him at the bank atii5 am. ‘4 Mr. Duffy / Mr. Berkeley / see the Director on Friday 'S Mrs. Frazier / the Personnel Manager / interview the applicant again next week. 6 Miss Nicholl / the Chief Buyer / confirm the prices. "a Use the information below to pass on messages to your classmates. “The Director wants: Mr. Lang wanted ‘The engineer would ike My boss asked you te pick him up. ‘the lawyer toset a new date. the accountant to pay the client. us ‘to sign the contract.Seconds pthor Taking and giving messages 5, Let’s practise! & Polite questions ‘When asking somebody to do something itis frequent to add a polite comment or question to confirm the request or to elicit some kind of answer from the speaker. 1s that possible? Is that all right with you? ‘Would it be possible? ‘Shall call him back? Would that be possible? Do you want me to call him/her back? G > oa $2 Listen to the following dialoques. Pay attention to the speakers‘ pronunciation and intonation. How do the polite questions affect the tone of the conversations? SeSecetay B= Boss A Mr, Hamitton is on the line, sit He'd like you to attend a meeting in Brussels next Tuesday. Is that all right with you? B: Could you check my diary? Am | free on Tuesday next week? S: Yes, sir. Tuesday’ fin. : OK. Tell him il be there at 8 o'clock. 8 ‘S: Mr, Hussein’ secretary called this morning, si. Mr. Hussein wants us to give him a 5% discount on his last quotation. Do you want me to call him back? B: Let me talk to the Sales Manager first. S: Yes, sit Do you want me to put you through to him? ‘Yes, please. éiz=zp c S: The General Manager called. He wants you to cancel the Purchase Order he signed this morning. Would that be possible? B: | don't think so. | sent it by fax this moming. S: Shall | call him back and let him know? 3: No, no, I'l do it ass me through to him, please. ‘Mr. Stuart is caliing from MacPherson’s. He'd like you to join them for a meeting. Would it be possible? B: Lets see. What time is it? Its ten past twelve, sir. B: OX. Tell him 1 be there in twenty minutes, ", Put the following conversations in the correct order. 1 -Pass me through to him, please. she on the line? Yes, sir; he’s waiting. -Mr. Drysdale wants to talk to you right away, si, 2--ItS about the balance sheet. He says its urgent. -What is it about? “Mr, Dreyfuss wants you to phone him as soon as you get here. shall I call him back? “Yes, call him back, please. BB Make up your own conversations using the phrases in the language box.Taking and giving messages 5, Let’s focus on. > Pronunciation: the -ed suffix GD SBlisten and repeat. Pronunciation of the past Ifthe verb ends in sounds such | Ifthe verbends in vowel sounds | Ifthe verb ends in /d/ or in /t/ as: /s/f/, Mk/, (M/, (S/,4p/ the | or in sounds such as: /z/, /m/, //, | the ed" is pronounced as... ‘sed’ is pronounced as. ‘ri, Ini the -ed'is pronounced as.. fur ‘dt vids pass passed try, tried. end ended ask asked prepare prepared attend attended work worked propose proposed tecomend recommended laugh laughed call called rent rented like liked deliver delivered interrupt interrupted finish finished phone phoned. want wanted 5, 52 Now listen to the words used in context. Then, practise the dialogues with your classmates. a 11Did you pass the call on to Mr. Spencer? passed it on a few minutes ago, sir, 2 Did the like the new furniture? ‘Yes, he ked it very much. 3 When did you finish? | finished yesterday morning, 4 What did he ask for? He asked for the new price list 8 11 When did they deliver the goods? They delivered them last Friday. 2 Who did you call? | ealed the Manager 3 Who did he phone? He phoned the safety equipment supplier 4 What did she prepare? She prepared the annual budget. € 1 What did they want? They wanted a salary raise. 2 When did it end? It ended last semester. 3 What did you attend? We attended a seminar. 4 What did you rent? I rented a car [Ne BB invent a short dialogue with your group. Act it out for the rest of the lass. {nterrogative and the negasive er ol he os ees do not use the ‘ed’ suffix. The ver stays in the infinitive form and the past is applied to the ausiiary verb- ———S"”——Mascotte ftthocr Taking and giving messages S@icuteural awareness NAMES In English, ie is-noe always possible to ‘know the gender of a person from his or her name. This is beeause there are names that are used by both men and women, for example, Robin, Kelly, Leslie. A peculiarity of names in English-speaking countries is the initial after the name of a perin. Ie may represent a middle name, as in Frank Ls “Taylor (Frank Leonard Taylot) or the ‘mother’s maiden name such as in John F Kennedy (John Fitggerald Kennedy), ‘Middle names and initials are very common in the US and in fact chey are sometimes requited for official forms. ‘When women get married, they drop their family name (maiden name) and take on their husband's family name. However, this is changing. Women now often choose to keep their maiden name for professional or personal reasons, “tela, my nants ‘Reba > What is the tradition in your country in relation to names? ( B® Do you know any names that can be used for both men and wornen? Is the mother’s maiden name represented by an intial? If not, how isit represented? ], Do women in your country keep their maiden name after they marry? In your opinion, should women keep their maiden name or not? Do you think this custom is sexist?Fa aon0 Receiving visitors | Introduction functions but © To greet visitors © To give directions © To learn ways to be hospitable ® To make polite conversation © To practise sentence stress and intonationBD S2tisten to the following dialogues and match them to the correct pictures. Now name the characters in each scene. Vin Visitor S=Secetay —-M= Mt Norton A VE Goad morning, My name's Richard Dale. : Mr Dale? How do you do? tm Mr Jensen's secretary Vi How do you do? Si Could you wait a few seconds, please? I'l tell Mr, Jensen you're here, B \V: Good morning. 'm Marcelo Simone. I have an appointment with Mr. Norton. ‘St tS very nice to meet you, Mr. Simone. I'm Mir Norton's secretary, V: Nice to meet you, too, Zomne on in, please. Mr. Norton, this is Mr. Simone. M: How do you do? V: How do you do? © VE Good afternoon. I'm Pamela Harrison. | have an appointment with Mtr. Hall $: Good afternoon, Miss Harrison. Mir Hall will see you ina minute. Can | take your coat? VE Yes, please. Thank you V: Good morning. 'm Paul Fitzgerald. Mr. Hall is waiting for me. S: I'm afraid Mr Hall is in a meeting at this moment, but it won't take long, Take a seat, please. Vs Thank you. S: Would you like a cup of caffee while you wait? V: I'd love one! Thank you. “How do you do? I'm delighted to meet you. Tim (very pleased to meet you. Its ( a emer es vee gud eo ree you ‘Informal greetings Pleased / Nice / Good to meet you. ‘Hello Hi Introductions: ‘I'm Mary Simpson. ‘My name's Mary Simpson. = tera BB cover the dialogues and listen again. Have ee used formal or informal greetings? <= By Choccela dslagueandadiiedaiihcs partner.Receiving visitors 5 Speaking > Small talk After greetings and introductions, start short conversations with visitors. The topics should be of general interest, ‘nothing too personal. You ean offer something to eat or drink, tall about the trip, accommodation, the weather, etc. > Flights BB S2uisten to the conversation. Pay attention to the pronunciation and intonation. ‘May 1 take your coat? sshelp you? ‘S= Secretary V= Visitor offer you something? : How do you do, Miss Lane? How was the flight? ‘Can I get you something? Ve Fine ‘Would you like a? S: Was ita direct fight? What would you like to..? Ve Yes, usually travel cect: How about a. i aan sheng Substitute the phrases in blue above with Racers tie. 0 lie as ent questions and answers from below. Then, ‘There was an awful thunderstorm. Practice with a partner. Lo C Did you have a good trip? ) ms tiene twice. \ How ong did it take you to get here? 5 (About two anda haifhours, ‘usually like fying.) dae: Too long, Im afraid. No, it stopped in Brussels. > Around the building GE) S2uisten and select the answer from below. [EJ] Look at the pictures. Then say where to find cup of coffee for me, please. places in the building you are in now. Witiadash of mile, A ou of tea, place Example: The bathroom is wort te the classvoom No, thank you. I'd love one. Only if ts not too much trouble for you. ) ‘1 What would you like to drink? a & Ge 2-May | offer you something to drink? 3 Howebott a'cup of te wile you wait? near behind next to {4 Weak you lke aap oF cote? oa pa 6 sce infront of between > Offering5, Let’s practise > The weather DF Vuisten to the following conversations. Where sty the Vestors trom? i, Read the questions below. Then, in pairs, create Se Secietay V=Vetor a dialogue by choosing from the visitor’ replies. a i And what was the weather lke when you let? Ve Sunny, but windy Si Was it cold? V: Yes, a bit colder than here. 8 S$: Are-you in mid winter there? Ve Yes. And this winter has been extremely cold. S$: Does it snow? VE Quite a lott Which part of Australia are you from? > The hotel What is it tke? Ba Put the sentences in order. Then check Andi wlist sabttte peor your dialogue with a partner. How long are you going to be here? Is this your fist visit to Spain? ‘2 Where are you staying? b Yes, | think so. The room service is ery good. «Its very far from here actualy t's downtown. dist far from here? Have you ever been to Granada before? ‘© At the Michelangelo's. ‘No, this is my first visit here. f it's very comfortable. Its beautiful. | tke the weather and it's the largest city in ‘9 And what is it ike? Australia Do you have everything you need? Only fora couple of days. From Sydney. ‘What is the weather like. No, it isn. | was here in 2003 oe Ee They are very friendly. They like sports and outdoor life, / wet and hurnid. eee day, cool inthe evening Gemma "gS Glisten to the speakers and answer them in What is the hotel ike? your notebook. Check with the recording. Reabittoonosy. : ‘a beautiful p oe reree ate ce and comfortable, penangtaa the weather ike when you le ‘The food is eally great. taining heavily / roe acre col 38 Usual ‘There are plenty of facilities. 'y (nice and bright / fairly mild thas everything Lneed. It's too far from. downtown.5, Let’s focus on... “aut fide > Stress and Intonation ‘The production and understanding of a foreign language not only implies the correct pronunciation of the sounds ‘but also the correct stress andl intonation of words and sentences. Sentence stress refers to special emphasis given to certain syllables within the sentence. © S2tisten to the following conversations. Pay attention to the pronunciation and sentence stress. ‘S=Secretary V= Visitor A A A A A. Vi Good morning. 'm Alexis Mouskuori, How do you do? A 5: How do you do? e A JK A V: My name's Harold Hackman, from Montreal A A A Mr, Hackman. Nice to meet you. VE Neto mit you, f00- c \ Good meting tm Pata Not AA ‘ A S: Miss Nichols Oh, we've talked on the phone so A A AA many times. Pleased to meet you. I'm Sarah Lee, Pleased to meet you 0d, Mis Le éizz=p BB SBuisten to the stress and intonation of these sentences. Write the stressed words in your notebook. 11'm Maureen, How do you do? How do you do? 2 Nice to meet you. Nice to mest you, too. 3 Can | take your coat? ‘Yes, please, 4 What would you lke to drink? A aup of coffe, please 5 Can | get you something to drink? Only its not too much trouble. (6 How was the flight? Fine, thank you. 7 Where are you from? From Salzburg, 8 What ist ke? Its a beautiful city 9 Where are you staying? At the Plazas. 10 Are you planning to stay here long? No, 'm leaving tomorrow. 8, 2 Listen and say the stressed words in the questions. Practise asking and answering them with a partner. a Where do you come from? Excuse me. Where's the General Managers office? ¢ Whats the best season to visit your ity? ¢ 2p enneseecreo> dtm Pamela. How do you do? © What is your county like at this time of the year? ‘f Would you like a cup of coffee?MCC Peele Catt] Mer eked RU Rea Pee ene re ee ekg eal ee urn td rae yc etnies Morte ce tn eT Pe ae eee eater es Per eter ern ee Sete eine) Chena ene uch Pe ee et & How do people greet each other in your country? > Is it different in work situations? > Are there any differences between men and women when greeting? | In what country do people kiss on the mouth when greeting each other? *emm 3 In pairs or small groups, choose a country and find out how people greet each other there.Ma .ne0tt Sie e Forms, envelopes and letters Introduction \ A large part of office work involves written communications. Some of these writing activities involve filling in forms, addressing envelopes and writing letters. The purpase of filling in forms is to provide information for companies and institutions in an orderly and easy-toread format Letters should always be as clear and simpie as possible. } © To fill in forms © To address envelopes © To write business letters ® To distinguish between American and British English © To learn some abbreviations used in business English '® To focus on punctuation: the period in abbreviationsirrelevant information. Though there are different types of letters (applications, orders, circulars, letters of complaint, Jewers of request) they all look alike because their form or layout contains similar parts Ca) am, = Electrical Anplianc min — 14 Siecing—_=me systens. —— are usually brief and precise. The purpose is clearly stated and there is no room for ‘Sept.:24, 2006-6 ate (QRelerence}—— Your Ret: (cinsde address {name / jb ttle) ‘company name | sereetaddress ay. i Read the letter and answer the following questions in your notebook. 1 Who signed this letter? 2 What i this letter about? 3 Who has a copy of this letter? 4 Who typed up this letter? > Salutations and closings ‘The salutation is the way you greet the person you are writing to. There are two styles, formal or informal, The most commen punctuation style is with a comma (, ); but many American companies still use the colon (:). Formal salutation: Less formal salutation: Dear Sir,/ Madam, Dear Sir: / Madam: (Am.) Dear Mr) Mrs:/ Miss Morris Dear Mr / Miss Stanfield: * When writing to a company in general, use: Dear Sir or Madam followed by (,) oF ()- * Close your leter in the same style you used in the salutation: Formal closing: Less formal closing: Yours sincerely, (addressee’s name is known) Sincerely, Sincerely yours, Kind regards, ‘Yours faithfully, (addressee'’s name is not known) ‘Cordial wishes, Best regards, o (DoE EosSaumde dite Forms, envelopes and letters > The body of the letter ‘The body of the letter is the main content. It may start with a reference to another letter or fax previously received ‘or sent.’Then it must include a statement of purpose of the present fetter. Finally. it usually includes closing lines to ‘express a more personal wish or comment related ¢o the aim of the letter BD say if these salutations and dosings match. Correct those which are wrong, 1 Dear Mr. Wells, / Yours sincerely CTS ES smote 30h 2 Gentlemen: / Bost regards je refer to your fax dated. 3 Dear Sir or Madam: / Kind regards SWIG aeferene So yuare treated 4 The Finance Manager, / Yours sincerely 5 Messrs. Jones & Co., / Sincerely Seine 6o writin, vicancy ear Sir, Yours faithfully ie coe S ‘7 Dear Ms. Black: / Cordial wishes ‘We would ‘order the following ites . Lis aig mse 18 Madam: / Yours tnaly Closing 1/We would be very grateful . to receives trial ‘onder. 1/ We look forward to hearing from you, ‘Tm looking forward to... (formal) S "q In small groups, identify the mistake in each sentence. Then, individually, write the corrections in your notebook. 1 Dear Mrs, 5 Sales Manager 2 Apri the 10, 2006, Mi. Keith Morgan 3 Lewis and Co,, West Road 13, Bristol BR3 HG. 2 Elm Street |@ Sirs. Sinclair and. Hughes. Santa Barbara CA93106“esonot lite Forms, envelopes and letters %: Filling in forms > Form-filling ‘The purpose of filling in forms is to provide information for companies, agencies and institutions in an orderly and easy-to-read format. GD Look at the form and answer the questions. 4118 Me James in the USA or in Great Brtain? 2 What is his current job? 3 Is he married? 4 How old is he? ‘5 What month is his birthday? 6 What kind of phone has he got at home? a ) éiz=p Deere reer ee cede a eday | White these dates in-American and British letter-writing and form:filing sryies and British style. Then practise = ey reading them to your partner. Eeamole: 17/8/2006 Await Fh, 2006 Coe.) 4 Aaguat 2006 [Be] eee 130183 5 97272000 eb, 2005 25994 6 1032010 ; as 3.2782 79/1205 sumame 42qm3 8.4001 e+ rs sumame5, Let’s focus on. > Punctuation Observe how the period is used with abbreviations. Sacconitt ite Forms, envelopes and letters © The period is used with abbreviations to indicate that some letters have been omitted from the full word, Some commonly used abbreviations in business writing are: Addresses St. Street Dr. Drive N North ‘Ave, Avenue Sq. Square S_ South Rd, Road ‘Hwy. Highway E East PL Place Blvd. Boulevard W West Addresses ‘Mr, Mister Messrs. plural of Mister ‘Mrs, Mistress = Dr, = Doctor ‘Ms, Missor Mis. Prof, Professor Months Jan. January Sept. September Feb. February Oct. October Mar, March — Nov. November Apr. April Dee. ‘December ‘Aug. August We use a petiod after initials of middle names John & Kennedy Dr.J. L: Robertson ‘September 10m, 2005 Days Mon. Monday Thurs.Thursday Sat. Saturday Tues. Tuesday Fri. Friday Sun, Sunday Wed. Wednesday Business enterprises LTD. Limited Corp. Corporation CO. Company Inc. Incorporated Others am. Acc Ext. encl. pm. Attn. Tel Washington Dc. id the words that can be shortened in the letter and write their abbreviations in your notebook. BB Look up lists of abbreviations in an Engl dictionary. Read words to a partner who: writes down the abbreviations. (Oho @Saoundt site Forms, envelopes and letters reflected in writing. It is said that English speakers, in general. are far more ‘to the paint! when writing than writers of other cultures. With regard to Letter writing, sentences tend to be shorter and very precise. There is no room for unnecessary details or for “beating about the bush Likewise, an English speaker will expect to read a letter or memo written in clear, direct and careful language. T here are attitudes of speakers that are clearly ‘State differences and similarities in style. Are they more /less formal? More / less elaborate? % Do you have a personal style for waiting letters? How would you describe it? [ ® Find some memos written in your native language and compare them with memos written in English. ® Do you like writing? What do you usually write? . Dont forget! * How to start a business letter: Dear Sir ‘Dear Mrs. White, Dear Madern, '* How to close a business letter: Sincerely yours, Yours faithfully, Best regards, '* How to address an envelope: Messrs. Brown and SonsRequests Introduction ) You write a request when you need information about goods and services and when you need neral information of some kind. A response letter answers someone's request. It usually accompanies the goods or service the other person has reque: ert © To ask for information © To request catalogues or samples tiv © Tosend a written letter or an e-m: © To respond to requests © To examine company advertising © To focus on the use of the gerund © To look at e-mail abbreviationsKunis seme Requests: = Request letters ‘The purpose of a request letter is to ask for information, samples, quotations, catalogues, brochures... Include the information that sill help the receiver answer your questions satisfactorily. * Say why you are making the inquiry. * State your request as a question or statement. * Identify specifically what you want: catalogue, brochure, samples, information about an item or service... ©) Read the model request letters. Then answer these questions. 11 What is each letter requesting? 2 Have the sender and receiver corresponded before? 3 What differences in style are there between the two letters? . Sept. 24/9/2008 E.Svenson. Export Manager Haga Verktyg §2 Goteborg Sweden, Re: ORDER 25 Dear Mr. Svenson, We have recelved your letter of 6 June 2006 concerning ur onder for spare car parts. We would be grateful if you could confirm shipping and delivery dates. ‘We woul also like information about the XVZ.tyres you are producing for race cars. Yours faithfully, Peter Stephens: Id you please send me /us..? 1/ We would like to know if / about... ‘Twould be grateful if you could inform me / us about... ‘Twould also like information/details about... Gremmer reference. page 05. 3 From: Miguel Martin Sent: Monday, 24 September 2006 20: Crossbow Gifts Subject: Executive pens Dear Sir or Madam, We are interested in your new line of Executive pens. Please send us an offer quoting your best terms and discount for cash payment. Thank you very much. Cordially, Miguel Martin éiz=p Complete the following sentences with an expression from the language box. Check with a partner, 1 samples of the products you advertised in Sunday's paper? 2 more information about the possibilty of subscribing to your magazine, 3 shipping costs of text books. 4 ..an estimate of the large size jackets, please? 5 ..yesterdays nenspaper, 6 a brochure of your travel packages to Southern ‘Asia? ==5, Response letters 1 Always reply promptly to routine requests from a potentially interesting client or to large and regular orders. Opening sentences ‘Thank your for your e-mail / inquiry of . ‘We have received yourletter of . ‘We were pleased to receive... Tam/ We are enclosing. / are sending you a copy of... ‘We can supply / offer.. Closing response Iwill be pleased to send you any further information you may need. ‘We look forward to receiving your order. fecal ost promptly with any order you us. EG] Read the two letters and answer the questions in your notebook. 14 June, 2008 ‘Messrs Evans & Co. 212 Holborn Road London St Dear Sirs, Tam enclosing a catalogue and current price-ist for our Printers as requested in your letter of 11 February. ‘The Magna Model that you mention is an excellent ‘machine but itis large in size and slow for your needs. If you require a printer that works at a higher speed we ‘ecommend the Magna Senior Model. You will find a full Gerunds ‘The present continuous is often used in letter writing because it refers to an action we are doing at the moment, or at least, at the moment of writing the letter. It is formed by the present tense of the verb (to be) and the gerund of the main verb (ing sulix). Exanpies: {sa enclosing A cheque for E25. Wee eaaping cine badge in “Fra, Uke information about the books you ave printing for young children, You should not confuse this tense with other uses of the gerund (ing) form. + Asanoun: | aijoy beaueling nd visiting {renal * Asan adjective clause: [Jz have veczived jour letter zonceenina our voles BD) Look at the two letters on page 45 again. BB complete each sentence with the correct form Which one uses the present continuous? Which of the verb in parentheses. ‘one uses only the gerund? Evemplen: George (study) a map now? Mrs, Jones (not come) today. ls George studying a map now? Ms. (Jones ise't coming toslay, 1 The boss (read) a letter now? 2 The students (writing)? EEE oe 23 We (not produce) this line oF cars in series. oI ee 4 ee company (offer) these tems below its market We are + verb (-ing) |We're + verb (i Ce me ie) poise ska) 5 They (send) the documents by fax. 6 The secretary (photocopy) a for? He He's 7 The new PC model (not sel) very well is he © The clerk (answer) telephone now? is ® I (enclose) a cheque for 19.95 euros ; es 410 The lawyers flsten) to the proposal at the moment? Am I fesse ‘Are you + verb (ing)?| You're we |We're not + verb ting) they They're Is he He's. she. She's not it ae ‘s GliINTERNET ABBREVIATIONS AND ACRONYMS uring the last decade the Intemet has become so powerful as a >» HTH = Hopethat helps means of communication that, little by litle, it has created a IMO = In myapinion language of ts own. There are'a tremendous amount of mailings ASAP = As soon as possible exchanged daily around the world as millions of people are writing and BBL = Beback later ‘answering personal messages, orders, complaints, reports, inquiries, etc. BIC = Because This implies a lot of time sitting at the computer and typingona keyboard. © BEN. = Bye forriow inthis world of almost instantaneous communication, abbreviations and YO = Sceyouon line acronyms have developed as spontanedus and useful shatthand. Needless FYI = Foryourinformation to.say that there are thousands of these expressions circling the earth in GA. = Goahead different chat sites, newsgroups, messenger programs and the like. GBH = Greatbighug Here are some of the most typical ones used nowadays. hy Can you guess the meaning and complete the following ones? GL = Good... JAS = Just. HF = Have. NM = Never... GFY = Good... OB = Any other. HoW= Incother.. Now try to guess these ones. Say them aloudt CU IC WR aU RUOK?Quotations and orders Introduction Aqu servic Fin which a supplier ‘t a given price and on the hat he is willing to supply goods or © To inquire about and give quotations © To send a purchase order and a cover letter © To use grammar in context © To look at ways to communicate inside and outside the office © To focus on e-mail letter writing © To read about and discuss e-shopping‘uote ofglns Quatations and orders % Inquiries and quotations > inquiries Quotation inquiries specifically ask about the prices of certain products or services. * Glearly state the goods or services required. * Explain how you wish to pay and accept delivery. Hughes & Hughes Co 34 Walton St Glasgow GizepP 20 July Dear Sir or Madam, Please senel me # quotation for 5 boxes of White Fanfold Paper, catalogue #16, size 9.5 x 11 and 10, owes of Personal Computer Diskettes catalogue #2. State delivery cates, and payment terms. We require delivery within. two weeks of arder, Yours faithfully, Marion Swanton ‘Marion Swanson Sales Department » Quotations (ipLangua eet aed ‘Opening sentences Please quote... Please send me a quotation for.. Please send us your export prices for... Your quotation of.. would be appreciated. Closing sentences ‘We would like to have the information by the end of the week. ‘We expect to place a large order if your prices are competitive. Weare locking forward to receiving this information. rer id 45 August 2006 ‘We give quotations when we answer a specific inquiry asking about the price of goods. We write it as a letter, making sure to include: + The prices of discounts, delivery dates and terms of payment. + The period of time for which the quotation is valid. Opening sentences ‘Thank you for your letter of . ‘The prices ofthe articles you are interested in are as follows... Thank you for your letter dated... We are pleased to supply .. at the price of. ‘With zeference to you inquiry of and, as requested, we quote. Closing sentences We look forward to receiving your order. We will be pleased to receive your order.. CES ers Hamilton & Bradford Lid. 16 Av. North East 9675 Jamestown ‘Oklahoma, OK, 65500 Deur Sir or Madam, ‘Thank you for your inqulby of 20th July. We can send shirts 102 and tes 10829 immediately from stock. However, we rogret that we cannot supply them in navy bie before Iuy as they are out of seock We feel you may be interested In some of the ‘other colours we have in stock I enclose samples of colours avallabe Shirts cost $16.20 each and thes $1048 for orders ‘over 100 units. We lok forward to receiving your order Yours faithfully> Writing orders ‘The order leter is the way customers purchase goods and services by post, email or fax. If you send the purchase order by post or fax, you should accompany it with a cover letter, Thank you for your letter / quotations of.. We enclose our order for... Please send the following articles. ‘The prices quoted in your letter are satisfactory. Please arrange to deliver these products. Please inform us (when X will be in stock) Closing sentences ‘We would appreciate prompt delivery. Please confirm delivery by... ‘We look forward to receiving. Cs fees James Winters Catering Fax | soso st tendon we oct ux ‘el Pa; (00) #563 3022 To: Messrs. Davis & Evans Ltd. 75 Riverside Road Gloucester GL4 6¥Z Date: Aug. fst, 2008 Pages: 1 of2 Dear Mr. Collins, ‘We thank you for your quotation of 28 May and attach ‘our purchase order for the stated Htems. Delivery is requlred by September 4st, 2006. ‘Yours faithfully James Winters General Manager ED complete these sentences. 11 Please deliver the goods before. 2 Payment will be made. 3 The goods should be sent.. 4 The invoice should be sent to. 5 Please despatch the item... From: Jame ‘Sent: Friday, 5 August, 2006 16:18 pm TR: Burrows Chinaware Subjeet: Order from Fall catalogue Deer Sir, ‘Thank you for your letter of 10th July 2006. T'd be grateful if you could send me the following items listed in the Fall catalogue: Description Quantity Article Design Price cups 2 dozen 9008 Florence $20 saucers 2 dozen 9009 Florence $20 dishes 3dozen 8344 Venice $30 mugs 3 dozen 2942 Camping $15 Please send these items by air freight and send the invoice to my usual address. Purchase Order To: Davis and Evans Led. Nos 75/1461 Att:Poter Collins Date: August 2006 Please supply: Quantity Item No. Model Price 2doren 9008 Florence = $20.00 2dorn 900 Florence © $20.00 Sdomn 34 Venice. 20.00 Goods required by: Delivery address: ‘Sept. tst, 2006 40 Holborn St London WE 9EL United Kingdom Payment Terms 10% discount cop Tames winrers James Winters General Manager‘uote ofglns Quatations and orders 5, Filling in a form letter Light Go. 15 Hill St ‘New York, NY 10017 ‘Tel: 718-330-3867 / Fax: 718-330-3870 Sept. 24th, 2006 - (Our Ret: No. 51 ‘Your Ref: No. INSERT NUMBER> ‘Dear , ‘With reference to your inquiry of INSERT DATE>, we quote these prices: Catalogue No. |tem | Quantity [Detivery Date [Price t Jose |idozen’ immediate — |15.00/ea t |Camation. + tay Prices are valid for B0 days. Allow at least 2 weeks for delivery. Delivery: CIF Buenos Aires Terms: COD P. Bradley Sales Manager Eight Ca, PB/oq ‘Badr! Mehoa just cack We can't dar the Rose lems unit Nowe 151. (iY ouf of stock ig now). The other two can be daihered mmediataly Fis nfern in ucttion ita. Ty, Fe (CO save: Gan you conf the prices of the Ly ane Carnation amps? [PB says: How many do thoy want? ‘OQ says Soran Uy and dz of he Carnation. (PB sajs: That would be 17-20 on the Carnation and 14.15 forthe Liy (CQ says: 14.197 | thought was more? PR soys: Ne, ordars of dor. end up gat a BD Read ail the information on this page. Then use the model form letter on the computer to write a quotation from P. Bradley.5, Let’s focus on Quotations and orders > E-mail writing ‘Exmail has revolutionised the office. Businesses use the Internet for external emails outside the office and sometimes | so eet nes oe Seed es won ipo hee ead eae * oor ternal emails, Regardless of the method, use the correct formal or a Look at the style used in the Instant messages on the previous page. Is it formal or informal? How do you know when to use this style? BD Look at the following e-mails, Decide if they are formal or informal, internal or external. From: IT Department Sent: june 12, 2006 From: Usa Cummings Sont: August 18, 2005 Greetings, ‘To: All departments ‘To! Sheila Foran Subject: Inventory application errors Subjedt: Themational catalogue Hi Sheila, ‘There have been complaints about errors accessing How's the weather In London? It’s hot and mugay ‘our new Unix Inventory Application. The problem Is here In NY. :'+( when more than one user tries to access the application when itis already processing data from ‘another subsidiary. Please keep In mind that our ‘other branches share this application and there are cortain target times when we all coincide online. We are currently trying to make changes to the system; in the meantime, we recommend you use this application later in the afternoon to avold coinelding with European closing times. ‘Thank you for your patience, TT Department Subject December 2005 Financial Report ‘Attachment: Dec2005 report.xis Dear Mr, Riley, Thave attached an Excel document with the financial Information you requested for the previous month of December: You will also find, highlighted in yellow, ‘supplementary information referring to the closeout for the entire fiscal year of 2005. I would be happy ‘to supply you with any additional information. Sincerely, David Carpenter Can U send the Intl version of the 2006 Winter catalogue? I need a copy of the European reference numbers. Send It First Alr ASAP. TAL Usa GQ Answer these questions about the e-mails. 4 In what country do you think the first e-mail was probably written? Why? 22 Lisa British or American? '3 What do-you think “TIA!” means? Look it up on the Internet, 4 What department do you think David works for? 5 Do you think Mr. Riley sa colleague of David's or does he hold a higher position? What makes you think so? ¢ 2 emer¢:StOPPinng “The way we shop has been one of the many changes the intemnét has brought about during the last years, For people who work outside their homes, hopping on the lnfemet has been « solution for buying not only groceries fram the supermarket but also clothes, presents, booles, music and thousands of other things. There are websites that foresaw) this increasing necessity many years ago and are now consolidated businesses that sell their products everywhere in the world. Other enterprises have ite by litle entered the e-meanket with enormous suiccess while others. are stl ‘exploring and leaming from the new e-buying habits of their customers. J Although there have been some problems related to payment transactions, > ir seems This way of shopping has come to stay and it will continue to improve Inthe future. > Which of the following advantages and disadvantages do you associate with this way of shopping? alts safe. It's more expensive. bits quick. git's tiresome. thee Hem its time-saving. | Its fun. e it's trustworthy. Its always available. * | eats a Do you ever shop on the Net? Why? What are your favourite shopping sites? When was the last time you bought something? What did you buy?CVs and application letters Introduction © To read and understand job advertisements ® To write a Curriculum Vitae © To write an application letter © To focus on the past simple ® To discuss the importance of body language when communicatingSaomndt sctidhe CVs and application letters 5, Job advertisements (Companies use newspapers, job service agencies and recruiters or job search websites to post Ads are short and concise. o Look at these excerpts from advertisements. What do they refer to? voc, [EQ SSB os of So Tecsipariicy ‘Bim olf a compatitve position salanyand benefits packaos, Attractive ratell Bachelor's degree in ‘Accounting is required, "Look at these job ads. Which job is most © once you have chosen a job, what do you do appealing to you in terms of schedule, next? in groups, discuss the different steps to salary or place of work. Why? follow. TREERARTIONAL CORPORATION = INCHAL SECRETARY, «| 8 oie wanna for its new branch in the Maltinutional mds eretaris, male or fale See ees ee female, oasis top exeutves working tease inthe Cota and oath Ameria we. Sa Applicat Sold be Eagish Spanish = ‘bilingual, with excellent writing skills ee both languages. Mant be able to wock RATE: Excolent hoary tate ee ne ‘with computers and wing to tre! 308 TERM: Part-tene = ee ‘most of the time. sea Seacente tes Daan wicipeen, 08 CATEGORY: Sis Assan ee et SCHEDULE: Tire dy por wook nchnng Suis (kegs Stee end GV and recont ee ae : ae a‘ pas BENEFITS: Gating contessone ae str count Stewart. 58 Lincoln St.. Prune Bive., ‘START DATE: ASAP jrea) ‘Southville, Florida ‘ton Peete CF 889 S94 ert, CONTACT: molly bricigectBtaptashion.comannnte fhe ‘CVs and application letters 5 CVs and resumes ‘The Curriculum Vitae (CV) or résumé is a written account of a person's education and employment history. The information must be brief but as complete as possible. A CV always includes a heading, an education section (most recent first), and a list of work experience (most recent first), If you have room, or it is refevant to the job, include additional information such as languages spoken, interests, references, special skills (computer programs, other languages) or hobbies, © Read this Cv and choose the best position for this person from the job ads on page 56. Michael S. Danes 325 Malcolm Rd, London, MDX 234 UK ‘Tel: 44813634544 Personal Details Age: 23, ‘Marital status: Single Education Beginner courses: Visual Basic HTML, XML, Javascript, Present Advanced course in Windows XP 2003 ‘Microsoft Office for the Advanced Learner 2002 General accounting 2001 Administration and Office Work at Clark Institute 2001 Experience Secretary Export Department Manager, Lester & Lester Inc. 2003-2005 Dealt with correspondence, transport, insurance services to Latin American countries. Direct contact with Latin American customers. Performed a turn-around of the South American operation. ‘Typist International Communication Enterprise, San Juan, Puerto Rico. 2002 Additional Information Languages Fluent in Spanish. Secondary School in Santiago, Chile. Interests, Internet, reading, travelling. References Mr, Richard Burns (44 81 324 8675)Senos ofthe CVs and application letters § Letters of application ‘The first step in applying for a job is to send a CW (résumé) and letter of application (cover letter).'The CV is a more “generic advertisement” for yourself. The letter of application is a way to tailor your application to each specific job. You can use your résumé over and over again to apply for different jobs, but your leter of application must be specific 10 each job you are applying for. The purpose of your CV and its cover letter is to give a prospective employer all the information he or she needs to decide whether or not you will reach the next phase in the application process: the interview. June 17th, 2005 Mr. Dean Rogers Personnel Manager Canberra Dear Mr. Rogers, {read your advertisement in THE PRIME NEWS of June 15th for the position of secretary in your Sales Department and I am interested in applying for the post. ‘obtained my secretarial diploma atthe International Academy for Secretaries in 2001 and began working with Burns and Jackson four Ba i Speak ete oun “Although I have gained experience in office work and attending customers, I paises abe dlo not use any of the foreign languages or accounting I have studied. Because of cia ny interest and experience in these twa areas, I believe I could make a direct and immediate contribution to your Sales Department. , Thave enclosed a copy of my CV, which details my qualifications and interests. | hope you will consider me for an interview. Thank you for your time ‘and consideration CiOSNG ) Sincerely, 4? Mary Davis ©) Read the application letter and answer these questions. 1 Is Ms. Davis curently unemployed? 2 How long has she worked for Burns and Jackson? 3 ls she happy there? g 4 Did it take Ms. Davis long to get her first job after finishing Secretarial School? 5 ‘5 Why does she think she might be a good candidate for this new job? bettie oma you sen 6 Would you interview Ms. Davis? Say why or why not.‘Ve and application letters % Let’s focus on... > The past simple ‘Questions in the past use the past simple of the auxiliary do = did + the infinitive of the verb. Example vert get: Question: Did you get my message? Yes, | got the message a Write a suitable question in the past for these answers. © past simple ‘heard of this vacancy through the newspaper. (How..?) ‘Regular verbs ‘Irregular verbs 2 She studied at the Windsor Language School. (Where...?) arrive arrived. find found 3. Mr Smith arived this week (When...2} graduate graduated | get got 4 They went to the airport to meet the manager. (Why...) Offer offered =| read read 5 The trip to the Bahamas took two hours. (How long... 2) study studied speak spoke work worked | think thought ED fest the el anlatin ater nd wit te past tense of the verbs in brackets in your notebook. Fro z= Based on the information in Mr. Fairbain's e-mail letter, which of the jobs posted on page 56 would be best for him? Write an application letter for this new job. Siac apptetion Da He Jay 1 (find) your listing on Greatjobs.com for an ‘Assistant Director In your Advertising Department. Lam twenty-one years old and currently single. Sinoe my parents (work) for an International organisation, 1 (live) In Chile and Venezuela during my school years {and am bilingual in English and Spanish. ‘After graduation, 1 (study) for two semester In a. British Academy for Bilingual Secretaries where 1 (improve) my business writing skills In English and Spanish and (take) courses In Japanese. I (Work) as a part-time secretary In a Canadian company and as an Interpreter at various seminars and conferences. am Including my CV below and would be happy to provide a Word or PDF version IF you prefer. Thank you, Doug FairbainCVs and application letters Gees Cultural awareness PO MEMO ce ave you noticed haw often people communicate through body Hen ‘or gestures? They are used as a complement or replacement of verbal language depending on the situation or type of relation we have with the other person, These gestures are part of what is called “body language”, and although everyone is familiar with them, they may have different interpretations in different countries, In some Arab communities, for example, stupidity can be signalled by touching the Lower eyelid with the tip of the forefinger, while in other cultures the same action can mean alertness, mistrust, approval or even danger. Looking someone in the eyes may be appropriate in certain situations within some communities, but not in others. The use of the thumbs up, down or backwards can also have interesting interpretations in different cultures, so we must be careful about the use of body language or we may get ourselves into serious trouble! (© ® How many hand gestures can yau think of right now? Explain two of them to the class. | & How about facial expressions such as winking, blinking or licking your ips? Explain their meaning in your community. How important is body language in a working environment? hy t= ot t for, get! . In groups investigate what the “thumbs up” gesture + How to interpret job advertisements: full-time: piesa: eanteree fanguages a pilus... communities. * How to write a CV: Responsible for. ; dealt with... ; direct conctwith petormed..dites fess | (LEIII> * How to write an application letter: /sew your advertisement Work with a partner using in (@ newspaper) /at (website), Thank your only body language to for your time and consideration. create a role-play in front '* The past simple: How did she send the quotation? of the class. Your We didn’t hear the news. classmates put your actions Isat next to the Chairman. into words,Inter-office memos Introduetion A memorandum (memo) is a be interede f communica’ ffice or int isations, me nos are eith s written from one subsidie el yt ei A © To interpret the structure of a memo © To write inter-office memos © To recognise what Intranet is ® To focus on cognates © To look at the use of emoticons or smileysSesssots thee Inter-office memos 5 Model memos Like all forms of inter-office communication, memos have different purposes: to make inquiries and requests, to provide information, reminders, confirmations, to send enclosures or attachments... Although their content may vary, electronic and “hard-copy” memos follow a similar style: ® ‘Australian Leather Clothing Go, | Sea Sychey— Landen New ock eee Frome Nie Boonie ai Dates Getcha Yd 2005 Tar Cele Ras Ret Winter Esti Confrmatn ~~ Rds nam) oe Dear Ours, OO Winter Exist to be bei here Londen. Max Beanoe ness now ni charge of the ergarsaton ou hee to decide cn the terns (7 mc) wel be Gepayng aed sere deta ‘Salutation esziption of tem Wie hae to sera letter in which we cay cont ‘cusses to parce. dong withthe mares ofthe people charge, , oe — eto the 30" thera we out en seria copy of her erg te? dated September 1 (Chosing Topas Nicole Boor ete Bendel} cH Hoasion ped es what is the writer's purpose in memos a and b? ‘a To order some merchandise. 1b To ask for a prompt reply to another person, © To identity a ist being sent in a separate file. 6 To send bores to Australia, éiz=x=> > Memos: common expressions Ast a ber ‘onthe phone, aot Brainstorm ways to finish these received your memo about... sentences; In esponse to your memo dated... 1 Contact me as soon as possible after you received the copy of the project that you sent me. receive 2 In response to your e-mail about. 3 Let me know if you can. Asking someone to do something 4 Please take a look at the .. before you ... and Contact me-as soon as possible after you receive... Take a look at the .. and tell us what you think. Let me know if you can... Please note that [have received... Please inform your Sales Representatives that. Please check your... tell us what you think about it. 5 | received your e-mail about. 6 Inform your Sales Representatives that..5 More memos ai From: Mark Hartley sent; 9-25-05 a Robert Wise EL “Gitalogue 2008 [pennant [modelsidec_———SSSSSCSCSCSC~S Lester & Lester Inc. pens I'm attaching the fet of the modais and colours avaiable {or the next season in a separate Word document. If there: _——_2f9 any other special requirements, please let us know as soon 2 poms ect wanes, i [a5 = a H. Lawson: Requesting something Td be grateful / I would appreciate it if you could. Td like to request forty copies of. ‘Weld like to know how many people will be attending our... Could you fax me the information about..? ‘Would it be possible to get a copy of the..? Could you tell me if? Sending enclosure Attached is a copy of your original merno-with.. Please find attached a list of.. See attached file. Se 5 © Say if these statements about the memos are true or false. Memo a 11 Mrs. James is the President of Australian Leather Clothing Co, 2 Nicole wants Charles to confirm the company’s participation in the Winter Exhibit '3 Charles must choose the items that will be displayed in the Exhibit. 4 The Exhibit will take place in Sydney, édiz==p Memo |b 11 Mark is sending a list for the 2006 catalogue. 2 Mark’ list isan attached pdf file 3 No copies were sent with this e-mail “4 Mark knows the person he is writing to, "Make polite requests using some of the common expressions from pages 62 and 63. Example: Could you fax me the information Abont the new laws applying to the importation of cars In this countey? +1 crew laws applying to the importation of cars in this country. 2 the names and addresses of the customer of that specfic area. 3 the two quotations for the supply of transport from port to Head Office. 4 ..the most appropriate delivery dates for the orders from Jackson and Sons. 5 ..you send me the forms by airmailSacosodt fide Inter-office memos 5, Filling in forms > Form-filling ‘An Intranet is an internal network within an organization (or company). Ik uses Internet technologies to transfer (( data and send correspondence. An Intranet helps in cutting casts, and! it is an easy and fast way to- access daily ‘information. Generally, an Intranet is different from the Internet in that itis a > elosed network within an organization, whereas the Internet is.a public worldwide network. You can use an Intranet Server and its external applications on the WWW or an internal computing application such as Lotus Notes. Companies use Intranet applications for internal mail, sharing plications and files and even videoconferences. éizz=p ™y Match the section in the Intranet page above to its purpose. Example: 1 it Anto seavch the nye 1 To search the WWW, 2 To add or change information on ‘the company calendar. 3 To view the departmental calendar 4 The company name and logo. 5 To share documents with your department 6 To read a profile about a company worker. 7 To contac fellow workers 8 To access frequently used Internet pages 8 To read news or group announcements 10 To search for a client on the company database. Keep in mind i If you need to prepare an Intranet homepage, there are different Programs that you can use to help you. Nevertheless, there are certain questions your Intranet page needs to answer: ¢ What are the main needs of your co-workers? ‘* What are the main areas of your company that need direct ‘and simple access? + How can you make it user friendly?‘Cognates are words whose form and meaning are ‘the same, or very similar, in English and in other Janguages. Look at the words below. Are they similar to some ‘words in your language? important different use paper common simple False cognates are English words that have a form ‘that is similar to another language, but that has a. different meaning. “asientit ido Inter-office memos G1) Read the text and see how many cognates you an find. ‘Accomding to the 2000 Census, 176 languages are ‘spoken in the United States. Spanish, Chinese, French, ‘German, and Tagalog are the most commonly spoken languages after English. Speakers of particular forsign languages usually concentrate in 3 few siates: yet, (Caltornia has the laygest non-English speaking population of the United States. More then 8 rion ‘Calforians speak Sparish, followed by over 800,000 ‘Chinese speakers and 600,000 people who speak ‘Tagalog. There are more people who speak French in the states of Maine and Louisiana, Look at these words. Are they cognates or false cognates in your language? figures attend cancel realise actually success apply succeed Now look for false cognates in the text above. assist economical invest } Use words from above to complete these sentences in your notebook. Do you ... your course regularly? 2 The program is a complete ... . The results are very promising 3 | would like to have an ... car to go to work. 4 Will you ... for the job in Kenya, |S He's a very nice person.. ‘6 Will you ... him if he has a problem? co Sa Does the Intranet page on page 64 answer the questions in the ‘Keep in mind! box? ‘What type of company do you think could use this type of Intranet page? PeEmoticons The dally use of the internet for e-mails, chats, blogs and ther forms of communication has brought about the possibility of showing ar expressing emotions of joy, sadness, love, humour, etc, in a very rapid and creative way, through signs sent together with the message. “These expressive signs are called emoticons or smileys, and they can be understood by Internet users tram anywhere in the world. They are a combination of characters such as a colon, a comma, a parenthesis, a dash, that you can type on your computer keyboard and in that way send an additional ‘comment to your text. Some of the most popular ones, and thetr meanings, are the following: you are joking, youare satistied 14 are joking about something but you don't mean it = youuse it after a sarcastic remark = you are sad :€= you are very sod = you are sending a kiss Some websites have also created animated figures that are. ‘more sophisticated forms of emoticons or smileys. They are ‘small and colourful, and some of them are so cute that it is difficult to resist their charm. a never once a week bb every day ence a month Do you ever use emoticons or smifeys when writing? a almost never bb usually sometimes often 1 How often do you use the internet to communicate with other people? «every week ‘twice a month always seldom ee & = jiz=== q Think up a short e-mail toa friend using emoticons. bib? debate) "_ Share with your classmates other emoticons you are familiar with. Which one is your favourite?uit clentem Reading skills Introduction \ © To recognise the purpose of a text from its structure or format © To skim and scan a text and understand its general content © To use a dictionary as a useful reading tool © To study the spread of English as an international languageFaosontt oildslem Reading skill 5, Purpose If Texts have different forms and structures depending on their aim or purpose: Look at the different texts and label them with a word from the list below. catalogue complaints letter dictionary biography postcard fax agenda _ airport schedule ) short story brochure regulations phone message telegram newpaper notice street sign graffiti pricelist ad poem _ personal note ) a 8 © (cb): understudy (the ole of) Ophelia | Torecerd ond view « sumbled /enscambled chanel, | Dornerikcs"Theotokopowlos was * She underucied Jui Dench 1, Sethe VOR/W scoot on the font of VORIn VCR’. | orn in 2640 or $41 in the ety of un-dertake /nceik/ «(pe smdermok | 2, Set the TV donna stledar to the output come of the | Canelia, the capital of the island of eS (Coble Conarter fox (e9. chanel 3) rete. As a young man he maved to oe me mie Seed he hema fo be cr othe. Venice where he studied with She undertook the organization of | mene “Titian unt1870, Then — the whole bere. £ F + Vistors are allowed on Thursday and Sunday from 15:00 p.m.to1700pm, Maharis un. ‘Children under 1@ are not permitted in DATE: oa2305 the wards. No. OF PAGES: 1 * Vistors should refrain from eating, ee ‘ send us the folowing items as soon as ainking and smoking in the wards. heels in is 5 soon @ # fem Quant. Cod. Mo, K100 Camera 742017 MEETING GULY 10TH CANCELLED. ‘741244 - Glock Radio Telephone peciees 3 A WOULD JULY 25RD BE O.K.? « Pulse telephone wth 20-dit dialing Joomiens 45360 coos ecg Zoomiens 125362 * mute hey ‘Werte maiing cheque No. 332451 + auto redial for $2,500, * acfustable ringer * modular 14d * black, geen, grey Seg a Compare the following types of texts. What differences or si form, length, type of language or organisation? A textbook /a novel A brochure /a diary © An ad /a manual ‘A magazine artide / a novel larities do they have in their A dictionary / a postcard Avnotice /a recipe5 Skimming unde oldslem Reading skilis Skimming is a reading skill that allows us to quick GD skim the texts quickly and answer the questions. Cet en See caked SEC et eae a Reece ea ee ea house to house collecting candies and sweets. They knock on each door or ring the bell and when the door is opened they call out “Trick or treat!” The person answering Cg ieee nee eat See cola eee oad that day, and later in the evening children Pe Ree eee eae ea Beene cea! about ghosts and monsters and black cats! 1 What would be a good title for this text? 2 What's the main purpose of the text? 3 Do you celebrate this holiday in your country? Do you celebrate something similar? BB Read thi sskim [skim] 1. v. to remove something from the ‘surface of a liquid. # The cook skimmed the fat from the top of the gravy. 4 John skimmed the bugs thom the surface of the swimming pool. 2tv. to glide over the surface of something: to go over the Surface of ‘something quickly # The plane skimmed the treetops béllore it crashed. # The goose’s feet just skimnted the surface of the lake a6 it landed. 3. tv. wo scan reading material: to read something quickly. # The student skimmed the reading assignment before class. +1 ‘skimmed the newspaper while eating breakfast. read through a text to get the gist or main idea. Athens, November 2, 2005, Mr William Phillips Sales Manager TC. Elmhurst Dear Mr Phillips, We have received your 2006 catalogue and would really appreciate if you could wend us the following 7854309 5009335 2 Typewriters LNM. 1 Typewriter E - SM Payment will be handled through the usual procedure. Regards Rega Seirh 1 What isthe purpose of this letter? 2 How isthe etter organised to to make ts purpose dear? nary entry quickly and answer the questions. 1 How many different definitions are there of the word skim? 2 Which entry defines the activity you are doing now? 3 How do you spell the past simple of the verb skim? “4 Which of the following words would you NOT expect to find in this definition? ( book quickly speaking ( headiines slowly reading“auomit allbstem Reading skills ss, Scanning Bl When we scan an article, we quickly lool for specifie information. GB Read the questions below, then scan the text quickly in search of the answers. .T have been working as 4 are often the first link or company will make a good secretary for 15 years, and I must. | connection between customers and | impression on them from the very say it's been a great experience. ‘the company, and that first contact | start. Thave met so many interesting may be the starting point of a Finally, their work is also people and have made many friends. | prosperous business. important because secretaries and Not only do T enjoy my work, but Secondly, they handle a lot of —_| office workers can create a good or I think it's an important job, too. | information, which is another bad atmosphere within the Secretaries, either men or women, | crucial element for succeeding in | company; and we all know how perform a very important function | the business field. IF clients and important it fs to feel good at ‘in any kind of business. First, they | suppliers are properly informed, the | work. ‘1 Haw long has the writer been a secretary? 4 What are the three reasons the writer gives? 2 Does the writer like being a secretary? 5 How does the writer help you quickly identify these '3 Does this writer think secretaries are important? reasons? EB scan the letter to answer the questions. 11 Who is sending the fax? Thorpe Gerporation 2 What is his fax reference number? 12 West Boulevard - Conbridge C86 21x 3 What is the quotation’s reference Tel: 0229 64 1602 umber? FAX No, [30037] 4. When isthe delivery date? To: [Frank Kleiner) Cote: [1713/2006 5 Where is the place of delivery? ‘rom [Miers Baws] No. Pogo [TJ Mathews Brown. ‘No. Pages: [1 TieTTD wer Sa Find a short reading passage in English and prepare 4 questions ‘We accept your quotation No. 2347 on the terms stared. Goods for your partner to answer by ‘must be sent to our subsidiary in Bristol scanning the text. Would ic be possible wo have them delivered before the 30ch? Looking forward to your confirmation, Yours faishfully, eters Broun Chief Buyer @Sut olden Reading skill 5, Let’s focus on... > Grammatical structure in context ‘Knowledge of specific structures in English can help you understand a text when you read. When you come across a word you do not know, first look at its grammatical function. If you understand a word's role in a certain context, it ‘will help you guess its meaning, ©} what is the grammatical function of the 3 Decide if the word in italics acts as a noun word in italics in each sentence? Choose ora verb and replace it with a similar word from the box or expression. 1) Miss Harnilton, could you book a seat for me on the next fight to Cardi, please? 2 How many people can this institution house? 3 Will you ring me tonight? 4 ls the book as good as the movie? 5 He gave her a ring for her birthday. 6 Mrs. Wong bought a new styish house this summer a Look at the word: ‘Will you present a new project? 2 The present you gave me is beautiful 3 Melanie is not present now. 4 The manager is presently preparing the annual budget. italics and discuss their uses and meanings. Use a dictionary if necessary. 11 have been studying English since September 3 Did you record the conversation? ‘Since he never came to class, he failed the course. That's our best record. '5 there any record of the 2004 production costs? 2. He dressed up as a ghost for Halloween. Compact discs commercially replaced vinyl records in Doar | say! the 19905. The man had a very long criminal record. > Working with a dictionary Ifyou are unable to understand word from its context, you will then need to look it up in a dictionary.'The dictionary tells us the grammatical function of a word, i's meaning within this function, its pronunciation and its ‘etymology. Oe eee Ge GJ Read the dictionary definitions and answer ‘talian plural of graffito. Treated as singular.) The the questions. Walls of the subway station were covered with 1 Where did the word graffiti come trom? graffi. covered the graffiti on my garage door 2 What is the equivalent of a gram in ounces? with pain. 3 What is another way of saying 1/1,000 of a kilogram? 4 What does a gram measure? ‘gram (‘gram 1.2. the basic unt for measuring weight Inthe metric system, equal to ¥/4pm of a kilogram or éizz=p about 14 of an ounce. # This tablet has haif = gram Of aspirins. This coin weighs about 5 grams. Choose an entry from a good English dictionary and make up some questions to ask your partner.Saesmde elbclom Reading ski ee Cultural awareness The Zagtish Language ‘When Julius Caeser landed in million people use English as a second Britain about two thousand years ago, or foreign language! the English language did not exist. (Over the last few centuries, very small numberof people probably the rise of English has been tused a language called “Englisc” about extraordinarily fast. English countries, more than any other five hundred years after he Romans’ _ speakers, including Scots, Irish, international language. arrival inthe island of Great Britain, Welsh, Americans, and others have ‘Without any doubt English is the AA thousand years late, around the taken their language and culture to language of technology and business. sixteenth century, seven million English almost every corner of the world Close to three quarters of the world’s ‘men and women spoke English. tis through travel, technology and the mail, e-mails and text messages and now the third-most spoken native media. A recent study concluded that eighty percent of the information language worldwide with over 380 the English language is used as an _stored in the world’s computers is million speakers. Yet, more than 400 official language in over 60 weitten in English. © in your county, English used more as e second language or as a foreign language? > In what sectors is English used most in your country? | > Why do you think English is so widely used today? Look up the etymology of these words: essay budget freight "eam yu Look up the history of the English language in an encyclopedia or on the Internet. What other languages directly influenced the creation of the English language? List some words as examples.Sawroit tomeltie Describing qualities Introduction © To describe people, places or products © To use connecting words to unite ideas © To revise skimming and scanning strategies © To learn about the influence of other languages in the UK © To discuss the influence of stereotypes. imde cutee Describing qualities 5, Descrip' Bi Texts have different forms and structures 6B auickly skim the texts to answer A MULTINATIONAL CORPORATION secks intern for Human Resources Department. Applicant must certify ‘current enrolment in accredited instirute Position requires student with initiative, ‘excellent communication and organization skills, Candidate ‘must be responsible and reliable. Fluency in English and ‘Spanish a muse. Should ako be interested in and inn learning about human resources issues. ‘Word and Excel 2 plus. Will work on various projects in order to Jeaen about and train in human resources administration, EETHSEN Lid. a fom being 3 tration ‘coperation. The company’s owner hinselh fas. designed an unconventional uniorm hich the sta proudly wean representation ofthe compar, The balngs both atthe headasarer and branch loc ave colo plygounds, rem sas and common social db arcs. The hey mots for this rare Rex, story, and responsible, and the amesphere ends the oy of working. Becthsen are agin ratine nd tadtonloftcehous. The workers traveRei-hours that ll them to work whence they e words depending on their aim or purpose. the questions below. oF university. integrity, and sisting others Knowledge of | ‘operations and ke lng 2 they meet their assigned targets, Fortis toe Lesa lpg deol the evenings or at weekends. Some: reer to werk at Fome vis rteret and ony 9 in to the office on the ys when spectic asks requre A. Workers ae explo take dancing lessons, do spots, oF oer acts dg ralinal woking hours. The dea behind. this companys reoltionay” werk atmosphere that f company nexkes fel apy and full wrk thy wl wrk beter ad faster and wih ‘amore postive atte. EB Now scan the texts for these answers. 1 What profession is article A describing? 2 What are the personal qualities they are looking for? And the professional skill? 3 Who do you think artide 8 is aimed at? 4 What three things are highlighted about it the product? 5 In article C what is the most remarkable thing about Seethsen? 66 Do you think this type of company would work well in real life? Why or why not? RED |, In your notebook, write a list of five qualities that a secretary should have. Classmates organise them in order of importance. > What qualities did you agree on? Any differences? > How many positive qualities do you think you have? How do you think you could develop the ones you don't have? Tis article A describing a [person or 3 service? 2.Does article 8 talk about ‘the: product in a positive or negative way? 3 ls article C written by Someone inside or outside ‘the company? canna) This modal verb usually implies advisability. Examples: ‘You should be more patient, She should improve her spelling. He should be more tolerant. Should I call him now? Should you be so rade? Should they accept their offer? You shouldn't be late to work. He shouldn't attend the meeting. We shouldn't insist.Saoronit coals Describing qualities 5, Adjectives ‘Many adjectives have a root word that helps you understand its meaning. Sometimes the root words can be nouns and other times they are verbs. understandable predictable available believable ‘workable reliable dependable Ey Adjectives sometimes only describe people or things. Other times they can describe both. In your notebook, place the adjectives above into a Venn diagram like the one below. BB complete the sentences with an appropriate adjective from the chart above. 1 My boss is a... man. He's capable of doing anything he wants. 2 The trip is very attractive, but it isn't .. for me. it too expensive, 2 Her attitude is... but don’t think its corect. 44 My new office is very... have natural ight almost all day, so its aso very. 5 The goods were not. at our usual supplier; consequently, we had to look for another one. 6 The business is not ... any longer, so we have to close down. 7 tt was very difficult to work with her. She was .... and 8... customers do not worry about prices. 9... people are sometimes difficult to please 410 The day was... and... so the fight had to be postponed. (Ez ©emde todtllibe Describing qualities =, Languages in the UK Although many people use the terms Great Britain or England when talking about this country, its true name is the United Kingdom of Great Britain and Northern ieland (or UK for short) ‘The island of Great Britain & made up of England, Wales and Scotland, The North Channel separates Northern inland from Great Britain. At ts closest point, Scotland is only 20 kr away, which explains why more than 60% of Northern Ireland's population descends from Scots who crassed over during the seventeenth century. The rest of the population is Irish in origin. The Isles of Scilly and the Isle ‘Of Wight, Anglesey, the Hebrides, Orkney and Shetland are also part of the UK. Foreigners usually refer to people from the UK. as ‘English’ however people from ‘Scotland consider themselves Scots, those from Wales are called Welsh and peopie ‘rom ireland are irsh. Their ancestors were Gets who arrived in the British isiands centuries before the Roman invasion, The Germanic Angles and Saxons, who gave England its name, conquered them in the fifth and sith centuries AD. Late, in 1066, the Norman French conquered them. The English people and the English language came from this miure af Anglo-Saxons and Norman conquerors. small minarty in Scotiand speak Gaelic, a Celtic language, The local language in Wales is still Welsh, aso of Celtic angi, but despite effons by the government to preserve the language, only 20% af the population speaks Welsh, Engish is poten throughout the UK, but there are many diferent accents. The Englsh they speak in London, for example, ‘sounds’ diferent from the Englsh they speak in Edinburgh, Liverpool or Cardi: Not only do speakers’ accents reflect their ‘cial or educational background, but aso the ether languages spoken in their area. & skim the text quickly. Does the article about the United Kingdom talk about the following concepts or not? a The Royal Family its constitution b The geographical position of the country Ih The functions of the Prime Minister « The form of government i English ancestors The definition of Great Britain |i The Queen's governmental functions € Language(s) spoken in the country Jk The origin of the English flag Member nations of the country EB scan the text and answer these questions in your notebooks. 1 What doas the UX stand for? '5 Who are the ancestors of the English? 2 What countries of regions make-up the UK? 16 What s the origin of the other three areas of the UK? 3 What are the peopte from these areas called? 7 How many people stil speak Welsh? And Gaolic? 44 What languages do some of them speak? @Saconott todlelbbe Describing qualities 5, Let’s focus on... & Connectors I These words join parts of a sentence, sentences or paragraphs within a text. Examples: however / nevertheless * During the last centuries, the powers of the government have been assigned directly to Ministers; however, there are sill important acts that require the Queen’s participation, ‘= England is predominantly a lowland country; nevertheless, there are upland regions in the northern part, although / though / even though * Although Scotland is part of the U.K.. its legal system differs in some aspects from those of England and Wales. ‘+ Foen though the Channel Islands and the Isle of Man are not part of the UK, they have a special relationship with i * British people like outdoor activities, though the weather is cold and windy. while / whereas '* Edinburgh is the capital of Scotland whereas Belfast is the eapital of Northern Ireland. ' Scafell Pike, England’s highest peak, is 978 m while Wales’ highest peak, Snowdown, is 1,085 m. ‘ England is the most densely populated area while Scotland is the least populated. Doce EBB Look at the text on page 76. Then use the connectors to complete these sentences in your notebook. 11 The name of the country isthe United Kingelom of Great Britain and Northem iretand, although 2 The authonties have taken measures to revive the use of the Welsh language, even though... 3 Cardiff s located in Wales while Liverpool 44 The English language descends from the German tongue whereas Welsh 55 Most of Northern Irelands population is of Scatish origin, though many. 6 Scots come from Scotland, whereas the Welsh. 7 Even though people all over England speak English, there are... 8 Foreigners usually refer to people from the UK as English’; however, people from Scotland diz= "ag _ Interview a partner. Use the connectors above to write sentences about him/her in your notebook. ‘a Have you ever traveled abroad? What aspects of the country did you find interesting / different / similar to your country? b Where would you like to travel? Why?unde costello Describing qualities S®Cuteural awareness STEREOTYPES Al groups of people share distinct They are often the source of popular bait and characteristics that outsiders quichly perceive. even inspire ingenious jokes either about ‘Any group, community or country, has specific foreigners or our own selves. Heres one: ‘customs, ways of taling and behaving that “Heaven is where the poice are Engh, the cooks distinguish tham from the others. Tis is are french, the mertancs are German, the lovers particu evident when we travel abroad and are Italian and its al organised by the iss. ‘see how people there behave or when we recene Hells whee the poice are German, the cooks are visitors fom ather countries. English, the mechanics ae French, the lovers are ‘hb the observer, some of these Siwiss, and it is all organised by the Italians.” characteristics may seem positive or negative. ‘Oo you know any others? > Did you find the joke funny? Why or why not? > What other customs are considered to be typically English or German? > Are there any customs that are stereetypes in your country? > What stereotypes are there of the people from different regions in your country? > Are there stereotypes of the different people you study or work with? "3, Which of the following statements do you agree with most? “Attempts to categorise cultural characteristics often end up in cultural stereotypes that are unfair or misleading.” “Stereotypes might possess some grain of truth.”Bont t UAL 1 . inguish between skills, tasks and duties To learn job interview strategies ° To revise connectors To read about English in the New World. ° To learn relative clauses © To focus on nouns and nominal groups * To discuss gender roles in the work placents abides Office duties 5, Job interview strategies EE) Read the situation below and then the three job interviews. Who is your favourite candidate? ‘The Personnel Manager, Mr. Wells, has to fil the position of Secretary to the Finance Manager. Below you wil find parts of three interviews of people who are applying for the job. Read each interview and complete the exercises that follow. A 8 We Me Wells H = Mc Parker W= Mr Wells H = Miss Hobson W: Me Parker, lunderstand you're applying for WEMiss Hobson, how long have you been working as. the position of secretary in our Finance -a secretary at Cotton’ Manufacturers? Department, Are you working at present? 1H: About a year, sir Since | graduated. P: No, si quit. W:Are you satisfied with your Job? W: What made you quit your job? Hi: Very much, sit. P: Well, Ms. Hales, my boss, wasn'ta very nice person, She was too bossy, too demanding... | didn't lke her. She asked me to leave, W: So, you didn't quit. You were fred. P: Yes, but... was going to quit anyway. ‘Ws Tell me about your duties. What exactly did you do there? P: {had to ype feters and documents, I'm very good ati; | type 150 words per minute. | answered the phone and I was in \W:Then, why do you want to change? H: Because | work in a small company and, obviously, ‘there aren't many possibilities of being promoted. Apart from the typical secretarial tasks such as typing, fling and answering the phone, ™m in charge of salaries, payments and taxes. know | can do more than that. |W:D0 you speak any foreign languages? Hi: Yes, I do. infact, | have taken several French and ‘Spanish courses. The only problem is that I've had ‘few opportunities to practise them. | also speak a charge of the petty cash. bit of Portuguese. W: Do you have any experience with computers? WeAnd computers? Do you have any experience with P: No, | prefer typewriters. told you, my them? ‘typing speed is very good. \W: I see. And what about foreign languages? P: What do you mean? \W: Do you speak a foreign language? Pi No, sir. Iwas never good at languages at school, 'm afraid +H: Of course, where can you work now without knowing how to use a computer? I'm not an ‘expert, but | can manage quite well with the word processor and Excel or Lots programs. WiMiss Hobson, how impartant is salary to you? HH: Wel, | think itis important, but it isn't everything. Besides, I'm very young, with lite work experience. | know | have to learn many things Ce and keep on studying so that | can get promotion in the future. toearn tospend to cash cheque tomake money torecelve _ to purchase toafford toinvest to payLumts whibidem Office duties We Mr Wells H= Mr James WeMr. James, it says here that you have worked in a shoe shop, in a multinational company, a unwersty, a bank and in two cother local institutions over the last four years. J: Yes, my work experience covers very diferent areas, W:Do you have any experience in finance? J: Yes, of course. | worked in a bank, | took some in-service courses while | worked there WsSo, | suppose you have worked with computers, J: Certainly 'm an exper. I've got a good. command of Windows, Lotus, Excel, Word Perfect, ete. W:And | suppose you abo speak other languages. J: Spanish, German, French and Japanese. Im quite fluent. W:Good. Mr. James, what about salary? How much do you expect to eatn? J: Well, at least 20% over my last salary. it's written there, in my resumé. \Wil'm afraid that's more than what we can afford for the position| you're applying for. J: But, considering my qualifications, 'm sure you can do Something about it, can't you? W:There are some fringe benefits that might interest you. J: don't know. Wile. James, let me ask you a question. Why have you changed jobs so many times? 1e you are Mr, Wells. Copy and complete this, chart, then choose the best candidate for the job. Candidate] Years of | Special | Duties at |streng ee Ee last job BB Read the three interviews and choose the best answer. +1 Mr Wells was interested primarily in the candidates’... aage b special skills. c studies 2... applicants spoke foreign languages. aTwoofthe bNoneofthe ¢Allthree 3 One of the candidates, ..., had only 1 years work experience. a Mr Parker b Miss Hobson Mr. James 4... was nat computer literate. Mr James b Miss Hobson ¢Me. Parker q The third interview ends with an unanswered question. Answer as if you were Mr. James, Then, answer as you think he should have answered. 3. How could all the candidates have improved their interviews?aasntt whitiiden, Office duties s, English in the New World ‘anada and The United States of America are two relatively new countries with a closely connected history. Their inhabitants primarily speak English and they are a part of the 38 countries and teritories ‘hat form the Americas or “New World” The French, who set up fur-trading settlements in central Canada, worked their way south through the central United States and all the way down to Louisiana. The Spanish stayed in the areas of Florida, the Caribbean, Mexico, Baja California and the West Coast of the United States, Large numbers of colonists emigrated trom England in the 1600S and 1700's. Other Europeans, such as Germans, Dutch and Swedes, also came and settled the areas of Pennsylvania, Delaware and New York. Both in Canada and in the US. {immigrants had to learn to organise and govern: ‘themselves. This was not easy for peaple who came from different cultural backarounds, spoke diferent languages and suffered many hardships. English colonists, white Anglo-Saxon Protestants, who were larger in number, soon became the dominant group, and the others, not wanting to feel separate, began to adopr the English language and culture, In the 19005, the Chinese also embarked for the ‘Americas and lange numbers of ttalians, Greeks. Russians, Poles, Hungarians and Rumaniang soon followed them. By the end of the 1th century, the ‘old immigration group, who felt the neweamers were overcrowding thelr cities and taking away theirobs, no langer welcomed these new peopte. “The newcomers had to confront hostility and prejudice, forming ethnic neighbourhoods where they maintained their language and customs. ‘These customs and languages stl prevail today. In ‘Canada’s Quebec, both French and English are spoken. In fact Montreal is one ofthe largest French-speaking cities today. Even the city of ‘Ontawa, which Is very close to the Quebec border, hhas a very strong French flavour Similarly the United States is famous for its ethnic heritages: New ‘Orleans’ French Quarter, Little Italy in New York or the Irish St Patrick's Day celebrations in Chicago. Despite, or perhaps precisely because of the ‘marked diversity ofthe immigrants that moved ta these vast teritories in search of freedom and wealth, the United States and Canada are two of the most {influential and powerful countries of modem times. EG] skim the text to find the answers to the questions. 1 The text is mainly about the history of a The United States and Canada b Latin America The Caribbean 2 The text mainly discusses the time period of: a The 20th century b 15th-19th centuries the Pre-Colombian era 3 What would NOT be an appropriate title for this article? ‘2 Cultural and linguistic diversity in North America b Mistreatment of the Indians © Canada and the US: A common history Scan the text and answer True or False. 1 The French worked their way up to Northern Canada. 2 Alricans emigrated from Aftica in search of better ving conditions, 3 Most English colonists left their country for religious reasons. 44 The East Coast was the fist part of the US. teritory that settlers arived at. 5 Germans never shovied interest in immigrating ta North America 6 People in Quebec are bilingual in French and English 7 Anglo-Saxon Protestants became the leaders ofthe frst ‘American colonies. 8 During this century, there has been hostility towards new immigrants. 9 The English language has akways played a decisive role in the assimilation of immigrants into American and Canadian society 10 Valentines Day is a special holiday for rsh people in Chicago. families beleind. ‘county of residence. +S Souigate #9 yout ew cos ig wher “Inomigrantsofter hae to learn a they arrive.Fasionds tbitbiidon 5, Let’s focus on. > Nominal groups Nouns are often preceded by pre-modifiers that describe them. These pre-modifiers are usually adjectives, but they ean sometimes be other nouns. This type of structure is called a nominal group. The noun being described is the nucleus. Yi i : | Gra mma) } )Group work 4a Inyour notebook, write as many nominal groups as you can from the article on page 82. a ea > Relative clauses Relative clauses start with a relative pronoun; they can be ‘defining’ or ‘non-defining” Defining relative clauses contain information that is essential to the meaning of the sentence. Non-defining relative clauses contain additional information which is usually separated by commas. q_ Discuss the differences in meaning between these sentences. 2 The document which they signed today was very important. 1b The document, which they signed today, was very important. < hes oom ate ch dd The British, who colonised the east, were hardworking © identify the relative clauses in the following sentences. Are they defining or non-defining? ‘My curriculum vitae, which is very complete, needs some polishing, 2 The letter that arrived this morning is from Athens. 3 The hotel where they stayed during the conference was full, 44 The application forms that they handed in last month were turned down, 5 The person who was interviewed yesterday was fired from her previous job. 6 The shop that is on the comer sells some delicious pastries. Ssswt chitiaem Office duties ee Cultural awareness Gender Roles in the Workplace ‘When people think of soldiers, pluribars or electriclans, they mostly think of men. ‘On the other hand, jobs such as 4 nurse or 2 secretary are almost always ‘associated with women. n the past, peorie balleved that biology mace the: Can you think of gender neutral words in your language? Have you observed any changes? > Have you ever thought of working in an area that is traditionally associated with the opposite sex? 5. What jobs do you usually associate with a particular gender? Discuss these examples. Can you think of any others? mechanic astronaut fortune-teller, computer programmer model —_—babyesitter technician president gardener band director maid bulfighterconte foun © Office equipment Introduction (rs ® To learn the names of office equipment and materials ® To read about telecommunications ® To describe how to use certain equipment © To examine the use of the passive voice ® To practise using prepositions and prepositional phrases © To discuss the constant changes in office jargonGJ Match the items in the list to the picture. staples and stapler ‘cordless telephone hole puncher air-conditioning unit (= = = = 3 Use some of the words above to complete these definitions. 11 Equipment that contrals the humidity and temperature of the air in the room, 2.4 shallow, open container for holding papers or docurnents 3 A substance applied to paper in order to erase misspelt words or unwanted marks. 4 A marker that covers written words with transparent colouring in order to draw attention to them. '5 Metallic fasteners that hold papers together temporarily and which can be easily removed. ‘Ask your partner questions using the verbs below. Answer using items from the illustration. Student A: JOkAt can | turn on ov off student ® “You can tam off the air-conditioning, be pe Ne onSa Ask and answer questions about the PAX machine. Use the illustration and language boxes. Student A: You are the receptionist in an accountants office. You need to send faxes, transfer phone calls and take down messages received on the new answering machine, Use these questions to help you: How do I.2: Where isthe... ?: Where does the .. g0?; Where dol. ? ‘Student ® You are a technician for a telecommunications ‘company. You have just installed a new phone system and ‘need to explain to the receptionist how to use the new PAX machine. Example Receptionist: How do | sead a “Fax? Technician: First you insert the fax face dopen here ‘Then you dial the fae number Filly, push the send button. “LED lights feed button: to push tohold to tofeed paper in Imagine you are new at work. Choose a piece of office equipment and ask your co-workers how to use it correctly. photocopier ‘mobile celular phone computer printer 8"sunnie foaifisem Office equipment §, Telecommunications # ‘These many phone functions led tothe iavention of ather devices that have become an indispensable part of the office. Telex and fax machines simplified the process of orders and letters that otherwise had to be sent by mail. 5 ‘The number of functions phones have now has aiso changed You can keep numbers in.a phone’s memory to dial by just pushing a button. You can automatically give and receive messages or transfer calls to other phone numbers. Some models have screens that let you see ‘either the number you are calling, or the 1D of person calling you. c Telephones, since 1876 up to now, have experienced enormous changes. lust consider the size: shape and function ofthe frst phones compared to the ones we use ‘now Not only have phones themselves evolved, but they ‘have contributed to a revolution in communication over the past four or five decades. (@] Read the following text. In your notebook, write one sentence that summarises the main idea of each paragraph. Then, put the paragraphs in order. Telecommunications D ‘And what comes next? New gadgets are on their way that are even smaller,cheaper and faster. What would Alexander Graham el say about how far his invention has gone? E At first, their main role was to allow two people to talk ‘together when they were in places not too far fron one another. Nowadays, more than one person can communicate ata time. They may be in different countries, ‘continents or hemispheres._even in cuter sp F ‘Now if we esmbine traditional telephony with other forms ‘of mademn telecoenmunication such a§ cell phones, computers scanners, printers, photocopying machines, satelites.the result is almost incredible and certainly Lunimaginabte for people who performed office duties Fity or sixty years ago. Now conferences and meetings taking place miles away can be attended in just the blink of an ye: Ukewise, we ean bein direct contact with banks, braves, and information centres around the world. > The passive written texts. passive voice into your native language. 2 Can you take a few notes for me, please? 3 Salaries will be paid on July 26th éiz=r=p ® 1 Only Heads of Department can access dasified documents “The passive voice is not very common in spoken English, but is used as an “impersonal style" for some types of 3 Decide if these sentences are written in active or in the passive voice. Translate those in the 4 The ringer has been set on low. '5 My boss received a visitor from Montreal, 6 The connection was interrupted several times, "lq How many passive sentences can you find in the telecommunications text above?coos: ftonatie Office equipment = Let’s focus on... > Prepositions and prepositional phrases i Some prepositions that we commonly associate with placement have other meanings as well. SSeS asthe job or function of a person or thing at around or inside a bullding /a time of day / special times or holidays ‘by performer of an action / before a certain time / through the use or means of im during a time perlod / inside a place on _ situated at a large physical place / during a specific day under directly below /less than onbehalfof in representation of, in the name of EG) Read the sentences and decide the use of the preposition in each case. 1 The phone call was made by the President of the Committee. 2 He's working as a clerk. ‘The communication was interrupted by a terrible noise. The system functions as-a data base ‘The visitor came By bus. They cancelled the meeting by phone, 3 Mr Halls letters uncler the folder you've got on your desk. ‘Ty to be here by nine o' clock. ‘Employees under twenty had to take day shifts EB choose the best prepositional phrase to complete each sentence. 1 They accepted him as'a new member ... his economic situation, 2 | was given the same opportunity .., my lack of experience. 3 I'm waiting ... the Secretary Genera. 4 They continued hiring new personnel .. the drop in sales. 5 The plane took off... the weather conditions 6 The Human Resources Manager is. inservice courses. 7 They demanded higher salaries .. the union members. 8 They are purchasing new equipment ... their German client. 9 Who's going to be ... the invitations? 10 Mi Hamitton will not be .. the seminar.pitt formic: Office equipment )Cultural awareness Ese (© Is there any special jargon used in your work or dass environment? Or in your dicle of fends? | ‘Give some examples > Think of a profession. Wite three words people in this profession typically use. b> Can you guess what a CEO is? How about these actions: to table something at a meeting, to streamtine, to drop the ball... Where do you think they came from? 2 Look for webstes to learn more about other office jargon. Share the information with your teacher and dassriates SEED ™q What advantages do you think using of ¢ jargon might have? What disadvantages? Dor et | ‘ * The names of office equipment and materials: hole punch, toner inbox: How to explain the use of certain equipment: Place the page face down on the glass. Put the lid down and press the start button. * The passive voice: The invoice was sent by e-mail, She was promoted by her boss. * How to use certain prepositions and prepositional phrases: He's in charge of the accounting department. She stayed within the budget, ©Working with computers [Introduction © To identify computer software and hardware ® To learn about the development of cell phones ® To learn about the use of English in other countries © To focus on the comparative and superlative forms © To read about the use of Internet in business,onnnds Ben. Working with computers = Computer terminology English is without a doubt the dominant language as far as computer technology is concerned, Ik is important to learn terminology for software and software applications. ED Look at the desktop computer. Name the parts of the computer using the words below. mouse LCD monitor hard drive DVD burner CD/DVD-ROM drive) US /FireWire ports cordless keyboard inkjet printer Compare your answers with a partner. 3 Use words from above to complete the sentences. ‘1 Highlight the item and righteclick on your .. 2 Older ... took up a lot of room on your desktop. These new LCD ones are much more compact. 3 When you want to save information on a DVD or CD, your computer needs a 4 In the mid-1980's, the first hard ... had a capacity of 40 MB, now they have more than 500 GB! 5 For fast connections to your PC, connect your peripheral to a... or ... port.onnoet fifh@em Working with computers % Cell phones IL Not only have cell or mot pile phones changed our personal lives, but they have albo changed the way'we da business. January 2003, India had 10 ‘The st cal phones, 1G) developed | System) that ‘enables the fnilion eall phone subscribers. in tte 10s, were analogue. Second: | communication device to operate ‘Every month, the county wa {Generation phones 26) were fike 4 mini computer. Users with ‘adding another 1.5 milion introduced inthe early 1990s and these phones ean run word the 28 milion ie rab Second onea Ha | proceneors mee STE, andicore Generation (25 G) cell hones Business applications. They can feat Cerca using the sare network but | andsencl ‘mals, inspect and make Jed new services such as WAP ‘changes to. documents, review OF {Wireless Application Protocol) and change orders, and even pull up GPRS (General Packet Radio Service). drawings to inspect with architects at Fal, inthe 2ist centery, Third construction ses. Gateraion Callular phones GG) Jaunched anew network protocol *Paople whe access information Which enables high-speed connection and fexpond to it from their phones, wre datavia intemetand allows | are going ‘quickly find that they the user to exchange video calls: ‘dont need thair laptops.” Even fpaople who waite reports andl do data “The above exarnple iustrates how “The functions of the cell phone ate Srey wil find themselves leaving thei mobiles, or cell phones 25 many, becoming more sophisticated and otebook computers behind prefer toca them, have been more useful, Mobile phones are not esporsile forthe fastest Just Fer voice calls they are 020 Laptope, of course, May never technological revolution in histor: frequently used for data disappear, but thanks to a confluence communications such 38 SMS of technology trends batter “The mobile phone communicates messages, brovising mobile websites: hardware, faster celular networks dag callalar norwork of base stations, | and sveeming ‘audio and video files. nove aophisticated software, and & also known as eal sites, which are in flew ability make thee all work tur linked to the conventional Smartphones have developed into Togethet) mare cell phone users will telephone network phones with an O5 (Operating tbe saying goodbye to the laptop. Choose from below the best title for this article. 12 Second generation mobile phones. hie lies 'b Leaving the laptop behind. ee feet ehavet ose MaRead the statem jents and decide if they are Tr True Vr ee or false. = Ctoore = country and find was, country to experience the mobi arora pane. any ile phone boom, numbe ‘ore cabla vebert adr sano zante = eee in onder to use a mobile phone. information ith fake Sears laptop if you have a 3G cell phone. and Sines latest cell phones transmit digitally. an ae coe raph or in a table. eocone fijnerom Working with computers = English in other countries ‘glish is the most Eee language in the world, Less than fifteen pereent of the world’s population speaks English, bu its importance stems from what the language is used for, not how many people speak it. English is the major language of information around the ‘world, Three quarters of the world’s ‘mail is written in English. Eighty percent ofthe world’s electronically stored information is in English, and ‘more than half of the newspapers published in the world are in English, tt is the major language of intemational business, diplomacy, science, maritime communication and international aie traffic control, One of the main reasons English became so widespread was due to British colonialism in the 19th century. From around 1750 to 1950 ‘the British Empire was one of the most powerful empires in history. Although the colonies gradually freed themselves, about fifty countries chose to keep a ‘connection with Britain by ‘belonging to the British Commonwealth. Now called the ‘Commonwealth of Nations, itis a voluntary “family” of fifty-three nations, that brings together some 1.7 bitlion people of diferent faiths, races, traditions and levels of economic development. The Commonwealth of Nations represents almost one-third of the ‘world’s population, with English as part of the common language heritage, ‘The United States of America has also played a leading role in the BD Skim the text quickly and answer True or False, 1 This article talks about the spread of English throughout the world, =— spread of the English language. ‘After World Wars {and 11, American capitalism and technological progress contributed tothe rapid ‘world-wide spread of English through films, popular music, new inventions, and later, the Internet. In some countries, such as Austria of Ireland, English isthe dominant language, but itis widely used in other countries. For example, in Hong Kong, Singepore, Nigeria the Philippines and Malaysia, English represents a “neutral” means of communication ‘where many native languages are spoken. Historical colonialism and the ‘growing prosperity of many English-speaking nations have contributed to the further expansion of English in the world today. 2 The Commonwealth of Nations was previously called the United Nations. 3 English is not commonly used around the world. 4 The article says that irish colonialism helped spread the English language world-wide. 5 This article talks about the history of the English language diz 3 Find out more about the Commonwealth of ‘Nations using encyclopedias or the internet. ‘What countries are members? BB scan the text carefully for the answers. 1 Find two other ways to say “throughout the wortd.” 2 Find six proper names, 3 Find three different terms refering to proportional numbers: ‘Whois the head of the organisation? 4 Find two other ways to refer to someone's “first ‘What does this international assodation do? language"" Let’s focus on... > Comparative and superlative When comparing people, places. objects or situations, the structures we use depend on: * the type of comparison * the number of elements we are comparing * the number of syllables the adjective has eee) Packs eae Comparing two equal elements as+ (adjective) as. two Comparing (syllable adjective) +er+ than ‘elements more + (2-0r-more-syllable adjective} + than not as + (adjective) as less + (adjective) than =a éiz== ‘Comparing many elements the (I-syllable adjective) + est. the most + (2-or-more-syllable adjective) Irregular adjectives good > better > best bad > worse > worst a Copy the chart into your notebook, then complete it for each sentence below, comparison type number of elements number of syllables Tas complete as equal 00 tho 2 4 His report is as complete as her report, 2 We asked fora better offer. 3 My job is more challenging now. 4 The bus station is not as far as the airport. 5 his office was the smallest. ci heen a sted ‘Adjectives ending in /y/ change to (i when they ‘take -er or -est Suffixes. 6 The yellow form was less. common than ‘the blue one. 7 The fax is faster than airmail 8 The new telephone system was worse than the old one, 9 Downtown streets are nosier than streets in the suburbs 10 Her new proposal was the best.anole fie Working with computers S)Cuteural awareness Business and the Internet There is no doubt the Intemet has revolutionised our lives during the fast decade. As with the invention of electricity, cars or penicillin, It ts one of those advances that human history experiences from time to ime that radically changes people's lives. The Intemet has made communication faster than ever; making it especially relevant in the area of business. Requests, purchase orders, complaints, offers, and so many other business affairs are done through malls that take seconds to send and receive. Re © How has the internet influenced dally activities? > Has it contributed to educational development in any way? In your opinion, what are the disadvantages ofthis new means of communication? ‘The Internet also facilitates bank transactions: payments, transfers, Investments, as well-as consulting up-to-date accounts information. You can’ also search for jobs anywhere in the wartd and find all the information you may need: requirements, job description, salary offered, working conditions. Applications vie the Intemet have replaced hand- written Job applications; and if you place your €.V. on the Web, Potential employers can access it and may invite you for an Interview before long. | Make a list of the things you do via the Internet. What are your favourite websites? Compare them with other classmates. Organise the information you have compiled into a bar chart called “Uses of the Internet”.