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Cloud Computing in Aviation
Cloud Computing in Aviation
Aviation Industry
POINT OF VIEW
FEBRUARY 2012
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Real-Time Analytics and Business Intelligence
In Aviation Industry, planning and operations are seamlessly integrated
with various systems such as Operations Control, Reservation and
Revenue Management and Crew Management. Constant examination of
traffic data with previous load factors as well as demand forecast figures
requires real-time analytics. Traffic prediction and simulation of
operational discrepancies caused by delays, weather conditions and other
unpredictable circumstances need in-depth business intelligence.
Cloud technologies can be used to provision much higher capacity as and
when needed for real-time analysis in the disruptive events such as
volcanic eruptions.
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Higher Customer Experience
Consistent and reliable performance of customer facing IT systems such
as check-in counters goes a long way towards sustaining and improving
customer experience. Traditionally, airlines face a major challenge in
providing optimum performance over WAN networks due to bandwidth
constraints and latency underlying airline IT backbone. Due to its
ubiquitous nature, cloud based environment can provide a more near-the
end user experience and are not as constrained by bandwidth while
handling delays/prolonged operations. A happy customer will always
come back.
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Cost Savings with Focus on Core Services
Cloud computing technologies will allow airlines and airports to focus on
their core business and avoid large scale investment in next generation IT
infrastructure such as data centers. Many of the worlds major airlines
receive reservations, inventory, departure control and other software
services from trusted third party providers. The main attraction of cloud
shared infrastructure is the lower per unit costs, economies of scale and
the simpler operations management. Cloud based reservation platforms
offered on SaaS such as SITA are already becoming increasingly popular.
2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
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Security
For Aviation Industry, processing customer data and keeping data secure
is critical from a competitive standpoint. Cloud is getting increasingly
mature and secure to handle critical data with Tier 3 data centers coupled
with regulations and frameworks such as ISO-27002, COBIT and
Sarbanes-Oxley which the airline industry can rely upon. Incident
investigation can also be easier leading to faster recovery and response
times. Systems are automatically patched and updated by expert software
specialists on payroll of cloud provider. They also ensure latest antivirus
updates and actively monitor intrusions with world class intrusion
detection system which an airline might not be able to afford. Cloud
providers bring economies of scale and cost of these security systems is
distributed across all consumers making it more affordable to the airline
industry.
Aviation Industry is at its inflection point; and cloud computing with its
unique set of benefits can help in reducing cost, improving cash flow and
increasing effectiveness. In addition to the above benefits there are various
other areas within the airline operations that can benefit from adopting cloud
(as you can see below). A cloud on the process block shows where we forecast
higher affinity to cloud platforms.
Business
Management
Strategic Business
Unit Management
Capacity
Management
Finance &
Accounting
Reporting
Routes Planning
and Market
Assessment
Branding and
Communication
Strategic
Pricing
Distribution
Strategy
Crew
Management
Loyalty Clubs
Cargo
Management
Baggage
handling
Promotions
and offers
Check in
procedures
Whether, fuel
reports
Customer
Relationships
Collaboration
with Suppliers
Crew
Scheduling
Incident
Management
Invoicing and
Revenue
Management
Communications
/ Transactions
Maintenance
Management
Route Scheduling
& Flight Dispatch
Inventory
Management
Ticket Reservation
& Distribution
Legend
Functions with
affinity to cloud
2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.
CUSTOM APPLICATION
SERVICES
ENGINEERING AND
R&D SERVICES
ENTERPRISE APPLICATION
SERVICES
ENTERPRISE
TRANSFORMATION SERVICES
IT INFRASTRUCTURE
MANAGEMENT
ABOUT HCL
HCL Technologies
BUSINESS PROCESS
OUTSOURCING
2012, HCL Technologies. Reproduction Prohibited. This document is protected under Copyright by the Author, all rights reserved.