PNR Mandatory Elements: SS NM AP TK

1
PNR MANDATORY ELEMENTS
A Passenger Name Record (PNR) contains the details of passengers reservations, and other
information related to a passengers trip. PNRs can also contain information to assist airline
personnel with passenger handling.
The items that make a PNR, are called elements. These PNR elements can either be
mandatory or optional. A PNR can contain a maximum of 999 elements.
An Amadeus PNR consists of minimum four mandatory elements:
An air segment
SS
A name element
NM
A contact element
AP
A ticketing element
TK
and the following one is optional:

A received from element
RF
When these elements have been entered to create the PNR, an END TRANSACTION entry
(ET) is made to file the record in the Amadeus Central System. When a PNR is filed in the
system, it is assigned a 6-character code called record locator. The record locator is used to
retrieve a previously created and filed PNRs.
The PNRs remain active in the Amadeus system for three days after the date of last active or
inactive segment in the itinerary.
When creating a PNR you can enter the elements in any order. As the system accepts each
element, it assigns it a number and places it in a proper sequence.
All transactions preformed are listed in the history of the PNR.
__________________________________________________________________________________________
AMADEUS LATVIJA SIA / AMADEUS BASIC NOV2004
__________________________________________________________________________________________
Creating a PNR
When you create a PNR you can start with any of the four elements.
In this case we will start by booking the air segments.
The entry to display an availability display from Riga to Nice the 19th of May around 08:
AN19MAYSTO08
AN19MAYSTO08
** AMADEUS AVAILABILITY - AN ** STO STOCKHOLM.SE
1
BT 107 C9 D9 J9 I9 Y9 B9 M9 /RIX
ARN 5 1445
H9 Q9 T9 V9 W9 K9 G9
2BT:SK9640 C9 D9 J9 Y9 B9 M9 H9 /RIX
ARN 5 1445
Q9 V9 W9 K9 G9
3BT:SK9642 C9 D9 J9 Y9 B9 M9 H9 /RIX
ARN 5 1850
Q9 V9 W9 K9 G9
4
BT 109 C9 D9 J9 I9 Y9 B9 M9 /RIX
ARN 5 1850
H9 Q9 T9 V9 W9 K9 G9
5
BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX
HEL I 0740
V9 G9
SK:LH6303 C9 D9 Y9 B9 M9 H9 Q9 /HEL 2 ARN 5 0930
V9 W9 S9
6
BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX
HEL I 0740
V9 G9
SK 703 C9 D9 J9 Y9 B9 M9 H9 /HEL 2 ARN 5 0930
Q9 V9 W9 K9 G9
7
BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX
HEL I 0740
V9 G9
AY 635 C9 D9 I9 U9 Y9 B9 H9 /HEL 2 ARN 2 0930
K9 M9 V9 G9 N9 L9 O9 Q9 SL
>
278 MO 19MAY 0800

0/F50
1:25
1510
1510
0/F50
1:25
1915
0/F50
1:25
1915
0/F50
1:25
0850
0/F50
0925
E0/M82
0850
0/F50
0925
E0/M80
0850
0/F50
0930
E0/M82
2:45
2:45
2:50
The entry to book 1 seat in C class from line 1:
SS1C1
RP/RIX1A0980/
1 BT 107 C 19MAY 1 RIXARN HK1
SEE RTSVC
1445 1510
F50
0 O
__________________________________________________________________________________________
__________________________________________________________________________________________
5
The entry to display availability return the 21 of May around 14:
ACR21MAY1400
AN21MAYSTORIX -AC** AMADEUS AVAILABILITY - AN ** RIX RIGA.LV

1
BT 108 C9 D9 J9 I9 Y9 B9 M9 /ARN 5 RIX
H9 Q9 T2 V0 W0 K0 G0
2BT:SK9641 C9 D9 J9 Y9 B9 M9 H9 /ARN 5 RIX
Q9 V0 W0 K0 G0
3BT:SK9643 C9 D9 J9 Y9 B9 M9 H9 /ARN 5 RIX
Q9 V9 W9 K9 G9
4
H9 Q9 T9 V9 W9 K9 G9
5AY:BA6022 C9 D9 I9 Y9 B9 H9 K9 /ARN 5 HEL I
M9 L9 S9 V9 N9 O9 Q9
AY:BA6028 C9 D9 I9 Y9 B9 H9 K9 /HEL 4 RIX
M9 V9 S9 N9 L9 O9 Q9
6
AY 812 C9 D9 I9 U9 Y9 B9 H9 /ARN 2 HEL 2
K9 M9 V9 G9 N9 L9 O9 Q5 S5
AY 125 C9 D9 I9 U9 Y9 B9 H9 /HEL 2 RIX
K9 M9 V9 G9 N9 L9 O9 Q9 S9
7 *9B5970 JR KR YR
XEV
ARNTN
H9 Q9 T2 V0 W0 K0 G0
>
280 WE 21MAY 1400

0/F50
1:20
1645
1905
1645
1905
0/F50
1:20
1950
2210
0/F50
1:20
1950
2210
0/F50
1:20
1305
1500
0/320
TR
1600
1715
0/AT7
TR
1305
1500
E0/320
1600
1715
0/AT7
3:10
1440
1645
1459
1905
0 TRN
0/F50
3:25
3:10
The entry to book 1 seat in C class from line 1:
SS1C1
RP/RIX1A0980/
SEE RTSVC
2 BT 108 C 21MAY 3 ARNRIX HK1
SEE RTSVC
1445 1510
F50
0 O
1645 1905
F50
0 O
Now insert your own name e.g.:
NM1JARANS/JANIS MR
You will also need a contact element. Here we will enter Mr Jaranss business phone:
AP B 7223344
__________________________________________________________________________________________
6
A ticketing element will indicate how and when the ticket is to be issued
Here the ticket already has been issued:
TKOK
RP/RIX1A0980/
1.JARANS/JANIS MR
SEE RTSVC
SEE RTSVC
4 AP B 7223344
5 TK OK14AUG/RIX1A0980
>
1445 1510
F50
0 O
1645 1905
F50
0 O
To confirm and file the PNR you have to enter:
ET
If everything is correct, the system responses with a Record Locator:
RP/RIX1A0980/
1.JARANS/JANIS MR
SEE RTSVC
SEE RTSVC
4 AP B 7223344
5 TK OK14AUG/RIX1A0980
>et
END OF TRANSACTION COMPLETE - ZGN2Y3
1445 1510
F50
0 O
1645 1905
F50
0 O
You have now created a basic PNR!
The following pages will cover some more details.
__________________________________________________________________________________________
Segments
Each individual itinerary element is called segment. A PNR can contain up to 99 itinerary
elements.
You can enter a flight segment using a short sell entry from an availability or schedule
display.
SN30JULFRA
SN30JULFRA
** AMADEUS SCHEDULES - SN ** FRA FRANKFURT.DE
1
LH3347 C9 D9 Y9 B9 M9 H9 Q9 /RIX
FRA 1
V9 W9 S9
2LH:BT7243 C5 D5 Y9 B9 M9 H9 Q9 /RIX
FRA 1
V5 W2 G0
3
OK 881 C9 D9 Z9 Y9 M9 B9 T9 /RIX
PRG
E9 L9 Q9 N9 V9
OK 536 C9 D9 Z9 Y9 M9 B9 T9 /PRG
FRA 1
E9 L9 Q9 N9 V9
4BT:SK9652 C9 D9 J9 Y9 B9 M9 H9 /RIX
CPH 3
Q9 V9 W1 K0 G0
LH:SK3629 C9 D9 J9 Y9 B9 M9 H9 /CPH 3 FRA 1
Q9 V9 WC
5
BT 139 C9 D9 J9 I9 Y9 B9 M9 /RIX
CPH 3
H9 Q9 T9 V9 W1 K0 G0
LH3055 C9 D9 Y9 B9 M9 H9 Q9 /CPH 3 FRA 1
V9 WC S0
6
BT 131 C9 D9 J9 I9 Y9 B9 M9 /RIX
CPH 3
H9 Q9 T9 V9 W9 K0 G0
SK 631 C9 D9 J9 Y9 B9 M9 H9 /CPH 3 FRA 1
Q9 V9 W9 K9 G9
>
350 WE 30JUL 0000

E0/735
2:20
1410
1530
1410
1530
0/735
1525
1610
0/734
1655
1800
0/734
1805
1835
0/ARJ
1915
2055
E0/321
1805
1835
0/ARJ
1915
2055
E0/321
0735
0810
0/ARJ
0900
1035
E0/M80
2:20
3:35
3:50
3:50
4:00
The entry to sell one seat in C-class on LH3347 (spaces are shown in the entry for clarity
only):
SS 1 C 1
SS
Segment sell transaction code
Number of seats required
Class of service
Line number
RP/RIX1A0980/
__________________________________________________________________________________________
8
1
LH3347 C 30JUL 3 RIXFRA HK1

NON-SMOKING FLIGHT
SEE RTSVC
1410 1530
737 E 0
Header line:
RP/
Responsibility identifier code and slash as delimiter
RIX1A0980/
Office of responsibility (PNR ownership) and slash as delimiter
Segment line:
1
Line number
LH3347
Flight number
Class of service
30JUL
Departure date
Day of week
RIXFRA
airports of departure and arrival cities
HK1
Status code holding confirmed
1410
Departure time
1530
Arrival time
737
Aircraft type
Electronic Ticket
Number of stops
Certain airlines and flights will also show entertainment codes and regularity
__________________________________________________________________________________________
Connecting flights
Up to six connecting flights can be sold using a single short sell entry. If different classes of
service apply, you must specify the classes required per flight segment:
SN14SEPFAO
SN14SEPFAO
** AMADEUS SCHEDULES - SN ** FAO FARO.PT
1BT:SK9646 C9 D9 J9 Y9 B9 M9 H9 /RIX
Q1 V0 W0 K0 G0
LH:SK3627 C9 D9 J9 Y9 B9 M9 H9 /CPH 3
Q9 V9 W9
LH:SK3567 C9 D9 J9 Y9 B9 M9 H9 /FRA 1
Q9 V4 WC
2
BT 133 C9 D9 J9 I9 Y9 B9 M9 /RIX
H9 Q1 T0 V0 W0 K0 G0
LH3053 C9 D9 Y9 B9 M9 H9 Q9 /CPH 3
V9 W9 S4
LH4400 C9 D9 Y9 B9 M9 H9 Q9 /FRA 1
V4 WC S0
3
BT 137 C9 D9 J9 I9 Y9 B9 M9 /RIX
H9 Q9 T9 V9 W5 K1 G0
TP5801 C9 D9 Y9 M9 L9 H9 K9 CPH 2
N9 W9 Q9 V9
TP1917 C9 D9 Y9 M9 L9 H9 K9 LIS
R9 N9 W9 Q9 V9
CPH 3
0855
0925
30 SA 14SEP 0000
0/ARJ
FRA 1
1035
1215
E0/AB6
FAO
1340
1545
E0/313
CPH 3
0855
0925
0/ARJ
FRA 1
1035
1215
E0/AB6
FAO
1340
1545
0/314
CPH 3
1600
1630
0/ARJ
LIS
1825
2100
E0.320
FAO
2210
2250
E0.319
TR
8:50
8:50
8:50
Entry to sell 2 seats from alternative two in M, C, M class:
SS 2 M C M 2
SS
Segment sell transaction code
Number of seats required
Class of service for first flight
Class of service for second flight
Class of service for third flight
Line number
RP/RIX1A0980/
1 BT 133 M 14SEP 6 RIXCPH HK2
SEE RTSVC
2 LH3053 C 14SEP 6 CPHFRA HK2
NON-SMOKING FLIGHT
SEE RTSVC
3 LH4400 M 14SEP 6 FRAFAO HK2
0855 0925
ARJ
0 O
1035 1215
AB3 E 0 M
1340 1545
310
__________________________________________________________________________________________
10
NON-SMOKING FLIGHT
SEE RTSVC
__________________________________________________________________________________________
11
Examples of short sell entries when the same class of service is used for subsequent flights in
a connection:
The entry to sell two seats from alternative one in M-class on the first and second flight and in
C-class on the third one:
SS 2 M M C 1
RP/RIX1A0980/
SEE RTSVC
2 LH3053 C 14SEP 6 CPHFRA HK2
NON-SMOKING FLIGHT
SEE RTSVC
NON-SMOKING FLIGHT
SEE RTSVC
0855 0925
ARJ
0 O
1035 1215
AB3 E 0 M
1340 1545
310
The entry to sell two seats from alternative one in M-class on the first flight and in C-class on
the remaining two flights:
SS 2 M C 1
RP/RIX1A0980/
1 SK9646 M 14SEP 6 RIXCPH HK2
OPERATED BY AIR BALTIC
SEE RTSVC
2 SK3627 C 14SEP 6 CPHFRA HK2
OPERATED BY LUFTHANSA
SEE RTSVC
3 SK3567 C 14SEP 6 FRAFAO HK2
OPERATED BY LUFTHANSA
0855 0925
ARJ
0 O
1035 1215
AB3 E 0 M
1340 1545
310 E 0 M
The last class indicator (C) applies for the remaining flights in the connection.
The entry to sell two seats from alternative one in M-class on all flights:
SS 2 M 2
RP/RIX1A0980/
SEE RTSVC
2 LH3053 M 14SEP 6 CPHFRA HK2
SEE RTSVC
0855 0925
ARJ
0 O
1035 1215
AB3 E 0 M
1340 1545
310
__________________________________________________________________________________________
12
NON-SMOKING FLIGHT
Display Service Information---RTSVC

In response to segment sell entry, the system may display text messages directly below the
segment element. This text only appears when you book a seat, and not on a retrieved PNR.
For example:
RP/RIX1A0980/
1 BT 301 Q 25MAY 7 RIXHEL HK1
SEE RTSVC
2 BT 304 Q 30MAY 5 HELRIX HK1
SEE RTSVC
1815 1925
F50
0 O
0915 1025
F50
0 O
The third line advises you to: SEE RTSVC

SEE RTSVC is extra service information regarding flight segments booked in Amadeus.
When you have more than one segment in your itinerary, and you make the RTSVC entry, the
system displays the flight service information for all the flights with RTSVC remark.
RTSVC
RTSVC
RP/RIX1A0980/
* AMADEUS FLIGHT INFO *
BT 301 Q RIXHEL
F50 O
ARRIVES TERMINAL I
9/ NON-SMOKING
BT 304 Q HELRIX
DEPARTS TERMINAL I
9/ NON-SMOKING
F50 O
The entry to display service information for a specific flight segment in a PNR:
RTSVC1
RTSVC1
RP/RIX1A0980/
* AMADEUS FLIGHT INFO *
BT 301 Q RIXHEL
F50 O
ARRIVES TERMINAL I
9/ NON-SMOKING
Note: Since this information is transmitted to Amadeus from the individual airline, its
content and format can vary from one airline to another.
__________________________________________________________________________________________
13
Name elements
A passenger name element consists of the family name, given name or initial, and title. You
can enter up to nine names in a non-group PNR.A name can contain up to 60 characters.
For pricing purposes, a name element can include a passenger type. The passenger types are:
(CHD) Child ( 2 to 12 years of age)
(INF)
Infant ( up to 2 years in age)
When creating a name element for an infant, you must include the passenger type, and the
infant must be associated to an adult name- so infant is not counted as a separate passenger.
In most cases no baggage is allowed for an infant.
Do not use the CHD passenger type when entering a name for an unaccompanied minor.
Single Family Name Element

To create a single family name element, enter:
NM 1 LASMANIS/ANDRIS MR
NM
Name element transaction code
Number in party with the same family name
LASMANIS
Family name, minimum 2 characters
Slash as delimiter
ANDRIS
Given name, minimum 1 character
MR
Title
Multiple surnames with the individual first names for each passenger can be entered in a
single entry. Use a slash before each first name. Number of slashes must be equal number of
names.
System response:
RP/RIX1A0980/
1.LASMANIS/ANDRISMR
__________________________________________________________________________________________
14
The system automatically:
Appends the office identification to the PNR header line
Numbers the name element
Begins to create the PNR
Note:
For clarity it is recommended that you leave space between the passengers given
name and title.
Here are some more examples of different possible name element entries:
More than one passenger with the same family name:
NM2LAUVA/JANIS MR/ANNA MRS
Adult passenger and a child with the same family name
NM2GAILE/JANA MRS/ILZE(CHD)
Child with different family name
NM1GAILIS/JURIS(CHD)
Infant associated to an adult with the same family name
NM1VILKA/ANNA(INF/LINDA)
Infant associated to an adult with a different family name
NM1VILKS/PETERIS (INFVILKA/LINDA)
When entering a child or infant name, the system automatically creates OSI element.
OSI elements for infant do not appear in the PNR while OSI elements for the child is shown
with corresponding passenger association. End of Transaction will forward both elements to
all airlines involved in the itinerary.
__________________________________________________________________________________________
15
Child:
RP/RIX1A0980/
1.OSIS/JEKABSMR2.OSIS/REINIS(CHD)
3OSIYY1CHD/P2
Infant:
RP/RIX1A0980/
1.REIHA/MARETAMRS(INF/ELIZABETE)
Only one infant per accompanying adult is allowed.
Multiply Family Name Element

You can add multiply names to a PNR at one time using multiply name entry. You only need
to enter the transaction code once, and each new family name must be preceded with the
applicable number in party.
If more than one line is required for the name entry, the system automatically continues to the
next line as shown below:
NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS MR/ILZE

MRS 1REPSE/EINARS MR
If you use a carriage return before the end of line, you must enter a dash(-) at the beginning of
the next line to indicate the continuation of the name element
NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS

- MR/ILZE MS 1REPSE/EINARS MR
RP/RIX1A0980/
1.LEMBERGS/AIVARS MR
2.LEMBERGS/JANIS MR
3.REPSE/EINARS MR
4.SKELE/ANDRIS MR
5.SKELE/ILZE MRS
__________________________________________________________________________________________
16
As you can see, the system displays the names alphabetically by family name.
Each name is assigned a passenger element number which is used as a reference number for
future creation, modification or cancellation of PNR elements.
If a PNR contains more than nine names, you must create a group PNR.
Modification of Passenger type

Lets have a look at the following reservation:
RP/RIX1A0980/
1.KRUKS/MARIS(INFZVAIGZNE/ZITA)2.ZVAIGZNE/ZANEMRS
Assume that the infant above is traveling with Mrs. Zvaigzne instead of Mr. Kruks. By
referring to the name element number, passenger type can be deleted from Mr. Kruks name
element:
1/
RP/RIX1A0980/
1.KRUKS/MARIS
2.ZVAIGZNE/ZANE MRS
And added to Mrs. Zvaigznes name element:
2/(INF/ZITA)
RP/RIX1A0980/
1.KRUKS/MARIS
2.ZVAIGZNE/ZANE MRS(INF/ZITA)
Finally we have been informed that Mr. Kruks is a child.
1/(CHD)
RP/RIX1A0980/
1.KRUKS/MARIS(CHD)
2.ZVAIGZNE/ZANE MRS(INF/ZITA)
__________________________________________________________________________________________
17
Contact element
Every passenger in the PNR must be covered by a contact element. This enables you to
contact passengers if changes occur to their itinerary, or to advise them of other important
information.
The contact element consists of the transaction code AP followed by a minimum of one and
maximum of 90 characters of free flow text. A PNR can have up to 127 contact elements.
Contact elements can be entered into the system in different formats depending on the use of
the AP-element:
B
Business phone
Home phone
Agency phone
FAX
Fax
EMAIL
Email
MOBIL
Mobil
If the contact element contains a telephone number, enter AP followed by the type of contact
(B,H,A) and the city code, where the phone number is located, and the phone number.
AP B RIX 33 320880
RP/RIX1A0980/
1 AP B RIX 33320880
If the contact element contains the customers fax or Mobil number, enter AP followed by the
type of contact (fax, Mobil,) and a slash followed by the number.
APFAX/00371 7254457
RP/RIX1A0980/
1 AP FAX/00371 7254457
__________________________________________________________________________________________
18
If the contact element contains the customers E-mail address, enter AP followed by the type of
contact (E-mail) and a slash followed by the E-mail address.
APEMAIL/PETERIS.LOCMELIS*APOLLO.LV
RP/RIX1A0980/
1APEMAIL/PETERIS.LOCMELIS*APOLLO.LV
Please note that instead of @ you must use an asterix (*).
AP-elements containing the customers E-mail, fax or Mobil are to be used in connecting with
The Smart Itinerary. The information in these AP-elements in the PNR is automatically
transferred to the Smart Itinerary from where you can fax or E-mail the itinerary directly to
the customer.
Ticketing arrangement element

To indicate when the ticket will be issued or validated you have to enter a mandatory ticketing
arrangement element.
TK TL 18JAN
TK
Ticketing arrangement transaction code
TL
Ticket arrangement identifier
18JAN
Ticketing date (optional), if omitted, the system assumes the

current date
RP/CPH1A0980/
1 TK TL18JAN/RIX1A0980
If you want to change the ticketing element, use the following entry:
1/TL18JAN
1/
Line number
TL18JAN
New ticketing identifiers and date. If it is todays date you
__________________________________________________________________________________________
19
dont have to write the date.
__________________________________________________________________________________________
20
Received From element

The received from element identifies the person making or modifying a reservation. It is a
free-flow text and you can enter a maximum of 69 characters. During PNR creation, the
received from element is displayed as the second line in the PNR. After you end transaction,
the received from element is no longer stored on the face of PNR, but moved to PNR history.
RF MR LUND
RP/CPH1A0980/
RF MRLUND
1.LUND/K MR
2.LUND/M MR
3.LUND/P MR
5.LUND/S MR
6 AP B CPH 3314 3820/P2
7 AP B AAR 8613 1415/P1,3-5
8 AP H CPH 4248 2123
Note:
4.LUND/R MR
Spaces are optional when entering the free-flow text. When the received from element
Is displayed in the PNR, the system removes all spaces.
End of Transaction
When you have entered the four mandatory elements to create a PNR, you must end
transaction to file the record in the system. Below is a PNR during creation:
RP/RIX1A0980/
1.FLINTSTONS/FREDISMR
2IB3163C20SEP5LHRMADHK111351450752E0L
SEEGGAIRIBNOTAS79
SEERTSVC
3IB3162C28SEP6MADLHRHK109151035752E0B
SEERTSVC
4APLON44181006554585
5TKTL19AUG/RIX1A0980
To end transaction and file the PNR in the system, enter:
ET
__________________________________________________________________________________________
21
System response:
RP/RIX1A0980/
1.FLINTSTONS/FREDISMR
2IB3163C20SEP5LHRMADHK111351450752E0L
SEEGGAIRIBNOTAS79
SEERTSVC
3IB3162C28SEP6MADLHRHK109151035752E0B
SEERTSVC
4APLON44181006554585
5TKTL19AUG/RIX1A0980
>et
ENDOFTRANSACTIONCOMPLETEZSKZPP
The system response is END OF TRANSACTION COMPLETE, followed by a unique 6character record locator. You use the record locator to retrieve the PNR after it has been filled
in the system.
When you end transaction, the PNR is stored in the system. You must retrieve the PNR again
to make any modifications or to perform any other actions.
When you want to end transaction on a PNR and have it redisplayed on your screen, enter:
ER
This ends transaction and redisplays the PNR on your screen in an active status.
You make an ER on the following PNR:
RP/RIX1A0980/
1.MICKEY/MOUSEMR
2BA301C25OCT5CDGLHRHK106550705E0
BAFLTSARRIVETERMINAL4LHR
SEERTSVC
3BA302C31OCT4LHRCDGHK106200825E0
DESIGNATEDNONSMOKINGSERVICE
SEERTSVC
4APRIX3717216830SMARTAMADEUSLATVIAS.I.AA
5TKOK19AUG/RIX1A0980
>
__________________________________________________________________________________________
22
System response:
RLR
RP/RIX1A0980/RIX1A0980MP/SU19AUG02/1130ZZSL9QH
1.MICKEY/MOUSEMR
2BA301C25OCT5CDGLHRHK1106550705*1A/E*
3BA302C31OCT4LHRCDGHK1406200825*1A/E*
4APRIX3717216830SMARTAMADEUSLATVIAS.I.AA
5TKOK19AUG/RIX1A0980
>
The retrieved PNR is different from the PNR during creation in four ways:
1. The received from field no longer appears in the PNR, but is transferred to PNR history.
2. Information tags, in this case an RLRtag, is the first line of information.
3. The header line includes additional information.
4. The itinerary elements indicates *1A/, for flights that were booked using Amadeus
Access, and the letter E, if the flight segment is eligible for electronic ticketing.
Multiple entries
As you noticed when entering separate elements, the system performs clear screen after each
element entry and makes an automatic retrieval of the PNR under creation.
Hotel and car elements must be entered separately, one by one.
All the other PNR elements can be entered in a single transaction in two ways:
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23
On separate lines as in alternative 1 below

By a multiple entry as in alternative 2 where elements are separated by a semiColon
If a carriage return is used before the end of a line, a hyphen must be entered at the beginning
of next line.
Alternative 1:
NM1CLEIN/EVA MS 1WEISS/JAN MR
AP B RIX 3314 3820
TK OK
RF MR JENSEN
Alternative 2:
NM1CLEIN/EVA MS1WEISS/JAN MR ;AP B RIX 33 143820 ;TKOK ;RF MR JENSEN
Names cannot be entered in such a multiple entry when any other element in the entry is
passenger associated.
Now look at this partly incorrect entry and the response to it:
NM1CLEIN/EVA MS 1WEISS/JAN MR;AO B RIX 3314 3820;TKTL;RF MR STARUP
<enter>
INVALID/NOT ENTERED/>AOB RIX 3314 3820
AO B RIX 3314 3820 is rejected because the transaction code is incorrect. However, the
other entries were accepted.
You must re-enter the rejected element again in the correct format. If you re-enter the
elements not included in the message, the system creates duplicate elements in the PNR.
__________________________________________________________________________________________
24
Ignore Transaction
You can ignore a PNR at any time during creation or modification. When you ignore a PNR
during creation, all elements are ignored, and any flight, hotel or car bookings are returned to
inventory.
The entry is:
IG
System response:
>ig
IGNORED
>
If you use the ignore transaction when modifying an existing PNR, the system ignores the
updates, returns the PNR to its original form, and files it in the system.
The system response automatically displays the PNR record locator after the ignored message.
For example
>ig
IGNOREDYKPT3L>
When you want to ignore current updates to an existing PNR and have the PNR redisplayed
on your screen in its original form, enter:
IR
If you make the ignore and redisplay entry on a PNR during creation, the system responds
with the following message:
>ir
RESTRICTED:PNRNOTFINISHED
>
__________________________________________________________________________________________
25
Note:
A PNR that is left inactive for more than 180 minutes is automatically ignored
by the system.
Summary of entries
PNR mandatory elements

Air segment.............................................................................................SS
Name element..........................................................................................NM
Contact element.......................................................................................AP
Ticketing element....................................................................................TK
Received from element............................................................................RF
End transaction of PNR...........................................................................ET
End transaction and redisplay PNR ........................................................ER
Ignore PNR..............................................................................................IG
Ignore and redisplay PNR.......................................................................IR
Survive information.................................................................................RTSVC
__________________________________________________________________________________________
26
Exercises
1.
Mrs. Berzina contacts you and asks you to make following reservation for her and her family
in C class:
Name:
Mrs Jana Berzina

Mr Zigmars Berzins
Itinerary:
24 March RIX-CPH around 08:00

26 March CPH-RIX around 17:00
Contact:
Home Phone: 72 14156

Business Phone: 74 67672
Ticketing:
The ticket must be issued the 15 March
Record locator:______________________________________________________________
2.
Mrs Liepia asks you to make a reservation to London in C class:
Travellers:
Mrs Ilva Liepia

Mr. Krlis Liepi
Mr. Elvis Jansons
Itinerary:
25 Apr RIX-LON around 16:00

26. Apr LON-CPH in the evening
28 Apr CPH-RIX around 17:00
Contacts:
Business phone: 7225514

Home phone: 7588965
E-mail: Ilva.Liepina*ltv.lv
Ticketing:
The tickets must be issued the 1 Apr
Record locator_______________________________________________________________
__________________________________________________________________________________________
27
Exercises
3.
Have a look at this availability display between Riga and Sydney.
AN15MAYSYD
** AMADEUS AVAILABILITY - AN ** SYD SYDNEY.AUNS
1BT:SK9654 C9 D9 J9 Y9 B9 M9 H9 /RIX
CPH 3
Q9 T9 V9 W9 K9 G9
SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 SIN 1
H9 Q9 T9 V9 W9 K9 G0
QF 006 F8 A7 J9 D9 Y9 B9 H9 /SIN 1 SYD I
K9 M9 L9 S9 V9 O9 Q9 N9 X9 E
2
BT 141 C9 D9 J9 I9 Y9 B9 M9 /RIX
CPH 3
H9 Q9 T9 V9 W9 K9 G9
SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 SIN 1
H9 Q9 T9 V9 W9 K9 G0
QF 006 F8 A7 J9 D9 Y9 B9 H9 /SIN 1 SYD I
K9 M9 L9 S9 V9 O9 Q9 N9 X9 E
3
BT 141 C9 D9 J9 I9 Y9 B9 M9 /RIX
CPH 3
H9 Q9 T9 V9 W9 K9 G9
SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 BKK 1
H9 Q9 T9 V9 W9 K9 G0
BA 009 F5 J9 D9 W9 Y9 B9 H9 /BKK 2 SYD I
K9 M9 L9 S9 V9 N9 O9 Q9
124 WE 15MAY 0000

0/ARJ
2100
2130
2235
1855+1 1/343
2000+1
0510+2 0/744
2100
2130
2235
1855+1 1/343
2000+1
0510+2 0/744
2100
2130
2235
1430+1 0/343
1730+1
0520+2 0/744
25:10
0/ARJ
25:10
0/ARJ
25:20
Write down the entry to book one seat from alternative 3 in M-class on the first flight and in
Y-class on the remaining flights.
___________________________________________________________________________
Write down the entry to book two seats from alternative 2 in C-class on the first, and
B-class on the remaining flights.
___________________________________________________________________________
__________________________________________________________________________________________
28
Exercises
4.
Mrs. Carla Sander calls you. She wants you to make the reservation for her family in M class:
Names:
Mr. Bo Sander
child Sue Sander(10years)
Mrs. Carla Sander
Itinerary:
11 Feb RIX-HEL around noon

18 Feb HEL-RIX in the evening
Contact:
Home phone: RIX 723 8976
Ticketing:
To be issued 2 February
Record locator_______________________________________________________________
5.
Mr. Petersons asks you to make following reservations in C class:
Names:
Mr Janis Petersons
Mrs Linda Petersone
Child Guna, 7 years
Infant Normunds, 8 months
Itinerary.
14 March RIX-FRA around 08:00

15 March FRA-MUC around 17:00
16 March MUC-RIX around 18:00
Contact:
Business phone: 722 8965

Home Phone: 9225648
Fax number: 7715253
Ticketing:
To be issued 10 March
Record locator_______________________________________________________________
__________________________________________________________________________________________
29
Exercises
6.
Mrs. Bumba asks you to make following reservations in C class:
Names:
Mrs. Liene Bumba

Mr. Juris Bumba
Janis Cielava, 5months
Itinerary:
20 May RIX-STO in the morning

21 May STO-RIX around 17:00
Contact:
Business phone : RIX 9865 4323

E-mail: BUMBA*DELFI.LV
Ticketing:
To be issued 10 May
Record locator_______________________________________________________________
7.
Please make following reservations to Bordeaux in M Class. (if not possible book L class):
Names:
Krista Grintale and Elena Skele
Itinerary:
16 February CPH-BOD best connection

21 February BOD-CPH best connection
Contact
Home phone: RIX 4523 7865
Ticketing:
To be issued 1 February
Record locator_______________________________________________________________
__________________________________________________________________________________________
30
__________________________________________________________________________________________
31
__________________________________________________________________________________________
32
__________________________________________________________________________________________
33
Intentionally left blank
__________________________________________________________________________________________

PNR Mandatory Elements: SS NM AP TK

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PNR Mandatory Elements: SS NM AP TK

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1

PNR MANDATORY ELEMENTS

and the following one is optional:

278 MO 19MAY 0800

The entry to book 1 seat in C class from line 1:

AN21MAYSTORIX -AC** AMADEUS AVAILABILITY - AN ** RIX RIGA.LV

280 WE 21MAY 1400

The entry to book 1 seat in C class from line 1:

Now insert your own name e.g.:

To confirm and file the PNR you have to enter:

You have now created a basic PNR!

The following pages will cover some more details.

350 WE 30JUL 0000

Segment sell transaction code

Number of seats required

LH3347 C 30JUL 3 RIXFRA HK1

Responsibility identifier code and slash as delimiter

Office of responsibility (PNR ownership) and slash as delimiter

airports of departure and arrival cities

Status code holding confirmed

Entry to sell 2 seats from alternative two in M, C, M class:

Segment sell transaction code

Number of seats required

Class of service for first flight

Class of service for second flight

Class of service for third flight

Display Service Information---RTSVC

The third line advises you to: SEE RTSVC

Single Family Name Element

Name element transaction code

Number in party with the same family name

Family name, minimum 2 characters

Given name, minimum 1 character

Appends the office identification to the PNR header line

Numbers the name element

Begins to create the PNR

More than one passenger with the same family name:

NM2LAUVA/JANIS MR/ANNA MRS

Adult passenger and a child with the same family name

Child with different family name

Infant associated to an adult with the same family name

Infant associated to an adult with a different family name

Only one infant per accompanying adult is allowed.

Multiply Family Name Element

NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS MR/ILZE

NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS

Modification of Passenger type

And added to Mrs. Zvaigznes name element:

Finally we have been informed that Mr. Kruks is a child.

Please note that instead of @ you must use an asterix (*).

Ticketing arrangement element

Ticketing arrangement transaction code

Ticket arrangement identifier

Ticketing date (optional), if omitted, the system assumes the

New ticketing identifiers and date. If it is todays date you

Received From element

To end transaction and file the PNR in the system, enter:

On separate lines as in alternative 1 below

INVALID/NOT ENTERED/>AOB RIX 3314 3820

PNR mandatory elements

Mrs Jana Berzina

24 March RIX-CPH around 08:00

Home Phone: 72 14156

AN21MAYSTORIX -AC AMADEUS AVAILABILITY - AN RIX RIGA.LV