Professional Documents
Culture Documents
SIS
Introduction and Overview
For Dealers and Caterpillar Internal
Any changes to the following information is
not authorized or endorsed by Caterpillar Inc.
Table of Contents
What is SIS
Hardware Software Recommendations
Whats Required to Run SIS
Get Files from Downloads Page
Install SIS DVD Software
Starting SIS Web / DVD / Network
How to Start Product Identification
Searching for Information Parts or Service
SIS 2010A 2D Hot-pointing
Printing
SIS
DVD
SIS
Network
An Internet connection
Requirements
Glossary
Graphics plugins
SIS DVD
users only
Starting SIS
Web or DVD or Network
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Preferences
FoundontheMainMenu
NewLocation
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Preferences
Thisoptioncontrolshowapartmanualpagewillbe
presentedbydefault:withthegraphicandtheconsist
listsidebyside,orwiththegraphicdisplayedabove
theconsistlist
andasoneframeorasseparateframes.
Thisoptionallowsausertoaddcommon
customersandattachcommonserialnumbersto
thecustomerlist.Thisallowsforquicker
accessibilitytocommoncustomerrequests.
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Preferences
Choosefrom12
dateformats
Choosefrom8
languages
Seenextpage
ThisoptionallowsusertosearchforMicrofiche
informationifuserissetupwithaccesstothe
Microfichedataandhasthisoptionselected.
Defaultoptionisnotactive.*
PreferenceforviewingunitsofmeasurementfortheEngine
PerformanceSpecificationdata
*NOTE: If this is not visible after making this change, contact Dealer SIS Administrator for access.
Technical Information Access Solutions
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Preferences
Delete parts list after processing
Do not delete parts list after processing
By default, the parts selected are not cleared from the parts list after being submitted.
Delete parts list after e-mailing
Do not delete parts list after e-mailing
By default, the parts selected are not cleared from the parts list after being or e-mailed to
someone.
Have the ability to select all the parts in the consist
Do not have the ability to select all the parts in the consist
By default, this option is not active. Non-parts ordering customers have ability to set the
preference; parts ordering customers do not.
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Preferences - cont
Automatically select parts for Caterpillar Certified Rebuild
Do not automatically select parts for Caterpillar Certified Rebuild
By default, this option is not active. To have this ability, the user must have CCR enabled in their
profile and select this option in Preferences.
Enable Related Parts
Disable Related Parts
If enabled, shows only when kits, filters or other related parts are available for parts on the
parts list
Enable STW Integration
Disable STW Integration
STW users will want this enabled so parts can be transferred to the STW Service Report without
manual intervention.
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How to Start
Using a Systems & Components (Product Identification)
Searches are divided into those requiring a Product Identification (product ID
prefix and serial number, sometimes referred to as serial number prefix SNP) and
those not requiring a Product ID.
Product ID-required searches produce results that are more specific to a product.
Prefix only-search results apply to the entire model with that prefix.
No-Product ID searches permitted
Model prefixes can be found using the Select Equipment Model search
Some documents require users be given permission to access them. Those are
marked with an **.
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If you don't know the Sales Model number, select an item from the
Product Families displayed in the left column
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Media Search
SMCS Code
NPR **
Basic Search
Parts List
As Shipped Product
Kits Information
Filter Search
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Use this
If you need
Use this
Part number
Parts information
Media Number or
PIP/PSP number
Media Search
Sales Model
NPR*
Part Name
As Shipped Product
Serial Number
As Shipped Product
Engine Perf Specs
Filter Search
Document Structure
Repair kits
Kits Information
A similar part
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Parts Search
by Part Number or by Keyword
Product ID
required
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Product ID
required
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Product ID
required
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SMCS Search
The SMCS Results Screen is similar to Product Structure.
Relevant Information Types are displayed in the middle column.
As an Information Type is selected, the Information available, column
three, is displayed for that Information Type.
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Which to use?
Basic Search or
Advanced Full Text Search
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Basic Search
Basic Search requires a
product ID be entered.
Basic Search allows the
user to locate technical
information through
several data fields
Basic Search is available
in all three versions: SIS
Web, SIS DVD and
Network SIS.
120*
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Basic Search
Search criteria
Results
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As-Shipped Product
Product ID
required
Provides technicians and mechanics with the ability to access parts and
service information based on a specific serial number.
Product support information displays based on how the product left the
factory (As Shipped).
Consist list displays a list of attachments added to or lessen-off
(removed from) the standard arrangement for that product.
Consist list is similar to a regular parts consist list with quantity boxes,
links to separate illustrations, etc.
If no quantity boxes available, part is not serviceable.
Many products have no attachments added or lessed-off, so only the
arrangement is listed.
Technical Information Access Solutions
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As-Shipped Product
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Filter Search
Product ID
required
If you search serial number specific you can uncheck the box and get the same results as searching by prefix
only without having to go back to the main menu
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Product ID
required
A Remanufactured
part number
is in green
contains an R in
the part number
contains an R in
the Notes column
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Product ID
required
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Media Search
Allows the user to locate documents
through the use of media numbers or
PIP/PSP numbers
PIP/PSP Information Types require
permission to access. (Consult your
Service Software Administrator for
access).
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Media Search
Enter Media Number
Results
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Kits Information
Enables the user to view
and/or order the kits needed
to service or repair a
particular piece of equipment.
Provides all of the required
parts for a particular
procedure in one consist.
A link to the Latest Kits Information is
also available within the Parts Consist
Window.
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Parts List
Parts List option from the Main Menu brings back the most
recently-used parts list.
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Informational Screens
PartsIdentificationScreen
Servicedocumentationscreens
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Part 2
Part 3
Refer to
pages 56 &
58 for 2D
hot-pointing
information
53
Information (part
numbers) Available
Section
Sections Product
Structure Groups,
Systems
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Parts Consist
Quantity box
NPR link
Technical Information Access Solutions
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Parts Consist
2D Hot-pointing
checkbox
Quantity box
NPR link
Technical Information Access Solutions
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2D Hot-pointing
Hot-pointing
Clicking on callout number in graphic will highlight it and place check-mark
on consist in column labeled Loc
Clicking on parts consist, highlights that number on graphic
Available on Parts consist pages for new and legacy products created through SIS
Authoring process
Featured in SIS DVD, Network SIS & SIS Web
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Plug-ins Required
Internet Explorer 7.0 or 8.0 required
Admin rights are required to install either of the plug-ins
Install plug-ins
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2D Hot-pointing Functionality
Clicking on the call out in the graphic
Checkmarks the corresponding number on the part consist (for ease of
seeing in the consist)
OR
Clicking in the box marked Loc on the consist, highlights the callout
number on the graphic
Notes:
If the graphic contains more than one instance of that part, the graphic
will be reduced in size so all occurrences of that callout number are
visible
Only one callout can be checked at a time on the consist list
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2D Hot-pointing Toolbar
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2D Hot-pointing Review
2D hot-pointing will be applied to the majority of the graphics
available being phased into remaining graphics
2D hot-pointing will be in majority of legacy data on SIS Web
with the remaining being phased in (excluding Microfiche)
Proper PC resources must be in place, or degradation will be
apparent
Play with the hot-pointing toolbar to become familiar with the
functionality
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Information Screen
Part 1
of Screen
Part 2
of Screen
Part 3 of Screen
Technical Information Access Solutions
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Header Information
Part 1
Configuration Link
Return to Main Menu link
Bookmark
Go To Menu
Previous Next Page
(when applicable)
Return to Parts List
Technical Information Access Solutions
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Selectable Information
Part 2
Selectable levels of
information
Populates/Highlights
the next and
previous buttons in
the header
Information types
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Text Panel
Part 3
Document Type
Media Number
Text / Information
Link to print
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Printing
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Printing
Graphics
Consist List
Service Information
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Print Graphics
1. Click View Image link
2. Printer button tool bar
Use the >> to expand tool bar if printer
icon is not visible
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Conclusion
Youve seen
How to find a serial number prefix by using the model number
Been introduced to 8 methods of looking up information when
you know a product ID
Been introduced to 7 methods of looking up information even if
you dont have a product ID
How to print information from SIS
Titles to 23 different information types published by Cat for
service and parts information
Other presentations can be obtained from https://dealer.cat.com/sis ,
and those include topics on:
Setting Bookmarks - Ordering Parts
Search for Parts - Service Repair Information
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