BT

24 April 2015 | 20 May 2015 | 29 October 2015, Armada Petaling Jaya

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp
WHY ATTEND THIS COURSE?
YES-There is a BETTER and FASTER way to collect your money!
In this seminar, you will be equipped with the tools, techniques and
professional skills needed to collect commercial accounts more
effectively and by design, rather than by default without losing the
customer or client while building a lasting customer relationship
and opportunity for future sales.
If any part of your job involves collecting outstanding receivables
and/or managing people who perform this business critical asset
management function, you must attend this collection seminar to
sharpen your skills and achieve your receivable cash flow goals.
In this workshop, you will hear and learn from the experienced
facilitator who would be sharing his 30 years of practical experience
in credit management and MILLION DOLLAR DEBT RECOVERY
experience. This is a MUST investment for all business!
WHAT IS IN FOR YOU IN ATTENDING THIS COURSE?
By the end of this course you will be able to:

Realise the impact of sound credit management techniques.

Understand the importance good credit management practice
from top management and all aspects of the business.
Review your organisations credit policy and identify areas for
improvement.
Manage Problematic Debts
Profile your Customers
Recover debt recovery in practical approaches
Understand Legal Debt Recovery Strategies
Initiate Legal Actions and review legal case studies
Avoid Futile Effort in Recovery

WHO SHOULD ATTEND

Entrepreneurs, Bankers, Accountants, Business and Finance
Managers, Marketing Managers, Collection professionals, customer
service managers, Small Medium business owners, Sales people,
Finance Executives, Supervisors, Managers, Credit Analysts, Credit
Controller, Bookkeepers and Recovery Officers.
COURSE OUTLINE ( 1 DAY)
Sharing Real-Life of Problematic Debt Experiences

Role play and reverse role play on current difficult

and sticky debt situations

Negotiating for Debt Recovery

Soft Negotiation
Hard Negotiation
Principles Negotiation
Successful Negotiation

Profiling Your Debtors

Handling Complaints & Difficult Customers

Focus on Large Customer
Visit your Debtor

Developing Good Qualities of An Effective Collector

Identify the qualities of an effective collector and

rank them

Role play and reverse play on your attributes as

effective Collector
Case Studies and Group Discussion

Case Study 1 (Handling Difficulty Debtor)

Case Study 2 (Effective Collector)

Case Study 3 (Government Accounts)

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

COURSE EXPERT

choice. Although I cannot change my world but I can change

my attitude about it, and lives a healthier and happier life.
He is also an associate member of Malaysian Institute of
Management, a committee member of Association of Credit
Management Malaysia and an affiliate member of Institute of
Credit Management (UK).
EDUCATION BACKGROUND
Master of Science in Technology Management, University of
Staffordshire (UK)
Bachelor in Business and Administration, University of South
Australia (Australia)
Executive Diploma in Management, University of Malaya
(Malaysia).

Mr. BH Soo has more than 30 years of experience, last 20 years in

management level, in the field of Credit Management. Having
worked from rank to file, he has over 25 years of hands-on
field experience gathered from working in various industries;
direct selling, manufacturing, distribution and trading, and have
diverse background in dealing with all types of customers. He
also spent 5 years of his working life in Sales to better
understand the selling process before returning to credit
scenario. In the past, he worked for Kings Diary, Apex Pharmacy
(manufacturing/trading/ distribution), Renawares Pvt Ltd (MLM),
Kong Loong Huat Chemicals (Trading), Serv Touch (leasing and
rental of photocopying machines).
During his years in the field of credit, he has written holistic
credit policies to match the companies specific requirements;
outlining the ground rules governing the operation of the credit
department, effective implementation and execution of the
policy. Because of his efforts, it did not only manage the AR well
(98% collection of monthly sales by 120-150 days), but also
controlling the debtors ageing of 150 days and above category
to less than 5% of the total debtors ageing.
He has also conducted many in-house training for sales
personnel, sales coordinators, and collection staff on credit
procedures and debts collection.
Soo is passionate about teaching as he reckons it is his social
responsibility to transfer the knowledge and skills, he has
learned and acquired over the years, back to society. According
to him, there is nothing more satisfying than being able to pass
down his knowledge and experiences to the next generation. He
is an energetic and highly-motivating speaker in all his training
sessions. He believes people can alter their lives by altering their
attitudes. Hence, for continuous learning, right attitude is very
important. He subscribes to the philosophy of my attitude is my

RM 5,500 per day training only x 10 sessions for 25 pax per session.
(Fee inclusive of trainer's fee, Training Materials, transportation and
accommodation in Kuching)
INVESTMENT
Normal price:
RM 1390 | US 500.00 per person
*Early Bird Price: RM 1190 | US 450.00 per person (Payment must be 14
days before the course commence)
Group Registration: RM 1090.00 | US 400.00 per person for a minimum of
3 participants register together.
(*Fee inclusive of Buffet Lunch, Refreshment, Training Materials
Certificate of Achievement)
*Effective 1 April 2015, a 6% GST charge is applicable.
Certificate
Upon successful completion of this program, you will receive a Certificate
of Achievement.
Download Registration from:
http://www.itrainingexpert.com/Registration-Form/
Registration Online:
http://itrainingexpert.com/course/21/Credit-Management-andDebt-Collection-Strategies.html
This training programme is SBL Claimable *Subject to PSMB
conditions.
We Are An Approved Training Provider Under SBL Scheme With
Pembangunan Sumber Manusia Berhad, Malaysia.
(PSMB/HRDF).
1. All registrations MUST be accompanied within PAYMENT 14
days after the issuance of invoice or fully paid before the event.
2. Completed registration form with cheque or telegraphic
transfer should be made in favor of "ITRAININGEXPERT GLOBAL
PLT".
3. Bank into "CIMB BANK BERHAD"
Account No: 800 356 2428. Swift Code: CIBBMYKL. Scan & email
to info@itrainingexpert.com the bank-in slip to us.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com