9-10 June 2015 | 1-2 October 2015, Armada Petaling Jaya

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW
Are you comfortable working and communicating within a culturally
diverse environment?
How comfortable are you to speak up during meetings with foreign
customers?
How can you deal with conflict or negotiations with individuals of
other cultures?
In this cross cultural awareness workshop, our expert speaker,
(westerner himself who have blended into the Asian culture for the
past 10 years), will help you to achieve your greatest individual and
organizational success. By the end of the training, you will not only
understand other cultures, but empower you and your team to look
forward to your next opportunity to engage in cross-cultural
communication confidently and tactfully.
COURSE OBJECTIVES

Increase positive attitudes toward the people of other

countries and cultures.

Understand how cultures are measured and see how

cooperation and collaboration can be developed across
cultural boundaries.

Increase awareness of problems that arise in

communicating with people of other cultures.

Increase awareness of participants own cultural values and

unstated cultural assumptions.

Learn to emphasis similarities rather than differences with

those of other cultures.

Assist participants to better adapt to and be more

productive during interaction and communication with
overseas business partners.
SUITABLE FOR
MNC managers and staff, anyone involved in international sales or
support, frequent business travellers, all involved in any form of the
tourism industry including medical and hospitality.

METHODOLOGY
An interactive and practical approach incorporating group
discussions/exercises, case studies, presentations, role plays and
video.
COURSE OUTLINE (2 DAYS)
Module 1: What is Culture?

Understanding what culture is and how it affects us

Getting to know our own culture

Cultural values and how they affect your work

Module 2: The Culture Scale to Measure East Asian Cultures

Hierarchy vs Egalitarianism
Boss or leader, which do you prefer?

Indirect vs Direct
High context vs Low Context
Communicating problems and differences

Collectivism vs Individualism
Identifying the decision makers

Relationship vs Task
Lets get down to business
Who is at fault? Dealing with mistakes

Caution vs Risk
Initiative-Presumptuousness or Resourcefulness?

Case studies for examination and discussion

Module 3: Communication Styles Across Cultures

Understanding our own communication style

A contrast in communication styles

Bridging the gap in communication styles

Dos & Donts when communicating within each target

culture
Module 4: Seeing Beyond Bias and Stereotypes

Common blocks to cross-cultural communication

Overcoming counterproductive stereotypes

Moving passed bias

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Selangor, Malaysia
Tel: +603-8074 9056|
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

REGISTRATION
Module 5: Communicating within Social and Workplace Scenarios

Social etiquette strategies

The international conversationalist

Conducting meetings within a cross-cultural context

Culturally sensitive phone manners

Emailing with cultural understanding

COURSE EVANGELIST
Mr Steve L. Muhs, M.Ed. BA

Online registration: http://itrainingexpert.com/course/55/CrossCultural-Communication.html

This Training Programme is SBL Claimable *Subject to PSMB
conditions.
We Are An Approved Training Provider (No: 5131) under SBL Scheme
With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)

Prior to his dedication to training and development career, Steve

worked for one of the oldest and most established brokerage houses
in Canada. His role within the company was that of regulatory
compliance and education.
Steves true passion was in training and education and this brought
him to Malaysia 12 years ago. He has been involved in instruction,
training and curriculum development within the ESL community and
the corporate world.

All registrations MUST be accompanied with PAYMENT 14

days after the issuance of invoice to the event.
Please make cheque payable to: "ITRAININGEXPERT GLOBAL
PLT"
Bank into "CIMB BANK BERHAD" Bank Account No: 800 356
1683. Swift Code: CIBBMYKL.
Email or fax the pay-in slip to us at
info@itrainingexpert.com or fax: +603- 8082 4164.
By submitting the registration form, youre fully read and
abide by the Terms and Conditions stated.

Steve is a member of the global community and as such has enjoyed

the opportunity to work with and train people from over 30 different
countries. Having spent the last 10 year living and working in
Malaysia, he hasn't just taught cultural awareness, he's lived it.
During the past 6 years Steve has had the privilege of working with
many multi-national organizations, such as Dell, HP, Intel, CIMA, GM,
Kia, Philips, TRW, DHL Asia Pacific, Giesecke & Devrient, American
Express and many more.
All have seen the evidential effects of investing in cross-cultural
training for their organization and staff.
Steve is an excellent communicator and has enjoyed working with a
variety of companies and organizations throughout Asia, designing
and facilitating courses that have cooperatively met their objectives
INVESTMENT
Normal price:

RM 2590.00 | US 950.00 per delegate

Early Bird Price:

RM 1990.00 | US 750.00 per delegate
(Payment 14 days before the course commence)
Group Registration: RM 1890.00 | US 700.00 per delegate for a
minimum of 3 participants register together.
(Fee inclusive of Buffet Lunch, Refreshment, Course Manual, Training
Materials, Welcome pack and Certificate of Achievement. Effective 1
April 2015, an additional 6% will be applicable.)

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Selangor, Malaysia
Tel: +603-8074 9056|
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com