Pega Business Process Management

Build for Change

AT A GLANCE
KEY CHALLENGE: Improve efficiency, visibility, and
agility of critical business processes. Build flexible
and easy-to-use business solutions that help your
business innovate and differentiate in a fastchanging market.
THE SOLUTION: Pega BPM helps you simplify and
automate your operations so that you can reduce
costs and improve business agility. Pegas unique
Build For Change technology delivers repeatable
solutions that can be efficiently reused and tailored
to meet the requirements of diverse customers,
product lines, channels, and geographies.

The Market Leader in BPM

Pega leads with the industrys most comprehensive and unified
platform to build intelligent business process management (BPM)
solutions, including dynamic case management, business rules,
mobile application development, reporting, security, integration and
predictive and adaptive analytics.
Pega BPM helps large organizations bring products to market
faster; make, market and sell more profitably; and deliver superior
customer engagement.
Pegas unique Build for Change technology completely eliminates
the hard-coded programming that makes traditional business
applications hard to build and hard to adapt to diverse product
lines, channels, geographies and regulations. As a result,
customers report 30 percent faster time-to-market using Pega
over competing solutions.

We went from having people in a room thinking

about what is possible, to having something on the
street for the agents to use in five months. Thats
lightning speed.
Mhayse Samalya
President
Commercial Business
Insurance

We were able to capture a major share of the

prescription drug plan market and grow our
business from zero to more than $1 billion in less
than a year.
Andy Anderson
Vice President
Pharmacy Services

On premises or in the cloud, Pega BPM is a unified platform that contains

everything you need to create sophisticated, mission-critical applications.

THE PEGA BPM DIFFERENCE

Directly Captures Your Objectives and
Automates The Programming

Goes beyond workflow to automate retrieval of relevant

data and adapt decisions in real time.

Traditional BPM tools use complicated, technical syntax to

model processes and require hard-coded programming to
produce a finished application, resulting in poor business
and IT collaboration and applications that fail to meet
expectations. By directly capturing business objectives
with business-friendly tools and automatically creating the
application from them, Pega BPM creates a new paradigm:

Optimizes customer interactions, delivers relevant

information, and automatically tailors screens and forms
to simplify and enrich the user experience.

Case Lifecycle Management makes it easy to capture,

realize and evolve the full scope of work in the way
business users think.
Pegas design-once, deploy-anywhere UI makes it easy for
designers to deliver elegant and intuitive user interfaces
across all channels of interaction.

Automatically resolves processes via straight-through

processing when possible, and defers to human judgment
when required.

Engages Users across Channels

Pega Omni-Channel UX is a responsive, standards-based UI
that reduces the time and cost to design and deploy todays
multi-channel applications:

Pega Live Data automatically delivers the right enterprise

data to the right process steps at the right time
eliminating the cluttering of process definitions that
makes them unintelligible to business people.
Adaptive Decision Management empowers business users
to leverage big data for intelligent business operations
that adapt and improve in real time.

Scales and Differentiates Your Processes

Pega BPM efficiently delivers repeatable, differentiated
solutions by first capturing those policies and procedures
that are common and shared, and then specializing them to
meet the diverse needs of your business:
Instead of creating many processes to meet many diverse
situations, you create one process that is automatically
tailored to each situation. This reduces time to market and
cost of maintenance.
The Pega Situational Layer Cake automatically
specializes processes to match the current situation,
adjusting the solution by any number of dimensions,
such as customer type, product, channel, department,
geography, language and time.

Design once and deploy everywhere. Screens automatically

adapt to the platform and screen size. The user experience
is automatically tailored to the device and channel for the
current user and situation.
Consistent, attractive and intuitive UI across all channels,
including mobile and social.
Pega Pulse Social Collaboration facilitates problem
solving by employees, partners and customers as part of
the process, with complete security and auditability.

Delivers Enterprise-Ready Applications

Pega Zero-Disruption Architecture simplifies delivery and
maintenance of high-availability applications.

Automates Work

Pega Live Data simplifies the integration of enterprise data

and your SOA. Caching improves performance and reduces
load on external systems. Loose coupling of the process and
presentation layers enables flexible change to data sources.

Pega BPM helps your organization automate work, handling

receiving, routing and reporting on work across multiple
channels and organizational silos.

All of these benefits are available on Pega Cloud. Pega

BPM applications can be moved from cloud to data center
and back without modification.

For more information, please contact your Pegasystems representative, visit us on the Web at www.pega.com, or email us at
info@pega.com. Copyright 2013 Pegasystems. All rights reserved.
2013-10