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Project On Standard Charted Bank
Project On Standard Charted Bank
PROJECT REPORT
ON
COMPARITIVE ANALYSIS OF
STANDARD CHARATERED BANK
WITH OTHER MNCS BANK
FOR THE FULFILMENT OF BBA-V SEM SUMMER
TRAINING PROJECT IN GGSIP UNIVERSITY,
KASHMERE GATE, NEW DELHI
SUBMITTED BY:
VIPUL
BBA Vth SEMESTER
GGSIPU
ACKNOWLEDGEMENT
IT WOULD BE A GREAT PLEASURE FOR ME TO TAKE
THIS OPPORTUNITY IN THANKING EVERYBODY WHO
HAD BEEN OF GREAT HELP IN THE COMPLETION OF MY
SUMMER PROJECT. MY SINCERE GRATITUDE GOES TO
MR. VIVEK VISWAKARMA (RELATIONSHIP OFFICER)
MY ORGANIZATIONAL GUIDE, WITHOUT WHOSE HELP
THIS PROJECT WOULD HAVE SEEMED IMPOSSIBLE.
AT THE SAME TIME I AM GREATLY OBLIGED TO THE
FACULTY GUIDE OF MY INSTITUTE MR. AMIT GUPTA
FOR HIS VALUABLE CONTRIBUTION TO MY PROJECT.
IT HAS BEEN A GREAT LEARING EXPERIENCE TO BE ON
THE JOB CUM TRAINING AND DOING THE PROJECT
SIMULTANEOUSLY, WHICH ENRICHED MY KNOWLEDGE
AND DEVELOPED MY OUTLOOK FOR BECOMING A
BETTER PROFESSIONAL ANTICIPATING WITH
CONVICTION THAT I HAD BEEN OF SOME HELP TO
THEM. I WOULD ALSO LIKE TO TAKE THIS
OPPORTUNITY TO THANK ALL THE STAFF MEMBERS AT
Standard Chartered G.K BRANCH FOR COOPERATING WITH
ME THROUGHOUT THE TENURE OR MY WORK THERE.
( VIPUL BENIWAL)
PREFACE
THE COMPILATION OF THE PROJECT REPORT MEANT
FOR SUBMITTING TO THE FACULITY OF BLS INSTITUTE
OF MANAGEMENT FOR THE PURPOSE OF THE
EVALUATION IN SUMMER TRAINING OF THE
REQUIREMENT FOR THE BACHELORS OF BUSINESS
ADMINISTRATION (BBA).
THE DISSERTATION IMPARTS A DEDICATION &
PERSPECTIVE DISCUSSION ON THE COMPARITIVE
ANALYSIS OF STANDARD CHARTERED BANK WITH
OTHER MNC BANKS IN COMPREHENSIVE AND
CONCISE WAY ON THE BASIS OF TRAINING WHICH WAS
DONE BY ME IN STANDARD CHARTERED BANK. THIS
REPORT HAS BEEN WRITTEN FOR THE MEN OF
MARKETING AS WELL AS THE COMMONER.
MARKETING IS THE HEART OF EVERY ORGANISATION. I
HAD COLLECTED ALL THE NECESSARY PRIMARY DATA,
WHICH HELPING ME TO FULFILL THE PROJECT
OBJECTIVE.
List of contents
Introduction
Industry profile
New Generation Banking
Business of Banking
Various types of deposits
Objective
Research Methodology
Chapter 1
STANDARD CHARTERED A leading multinational Bank
of the country
1.1
1.2
SWOT Analysis :
Strengths
Weaknesses
Opportunities
Threats
1.3
Analysis
Questionnaire
Sample size
Analysis of information
Chapter 2
Services
2.1
2.2
Additional Services
Chapter 3
Account
3.1
3.2
Conclusion
Recommendations
Bibliography
INTRODUCTION
INTRODUCTION
INDUSTRY PROFILE
bank have been fast on the uptake and are reorienting their
strategies using the internet as their medium. The internet has
emerged as a new and challenging frontier of marketing with the
conventional physical world tenets being just as applicable like in
any other marketing medium.
The Indian banking has come from a long way from being a
sleepy business institution to a highly proactive and dynamic
entity. This transformation has been highly brought about by the
large dose of liberalization and economic reforms that allowed
banks to explore new business opportunity rather than generating
revenues from conventional streams. The bank in Indian is highly
fragmented with 30 banking units contributing to almost 50% of
deposit and 60% of advances. Indian nationalized banks continue
to be the major lenders in the economy due to their sheer size
penetrative networks which assures them high deposit
mobilization. The Indian banking can be broadly categorized into
nationalized, private banks and specialized banking institutions.
The reserve bank of India acts as a centralized body monitoring
any discrepancies and shortcoming in the system. It is the
foremost monitoring body in the Indian financial sector. The
nationalized bank continued to dominate the Indian banks arena.
Industry estimate indicate that out of 274 commercial banks
operating in India, 233 banks are in public sector and 51 are in the
private sector. The private sector bank grid also includes 24
foreign banks that have started their operations here. Under the
ambit of nationalized banks come the specialized banking
BUSINESS OF BANKING
Investment services
Demand Deposit
Term Deposit
Saving Account
Current Account
10th and the last day of the month. The interest is paid on a
quarterly basis. The rate of interest is determined by RBI.
Current Account - can be opened in the name of individual or
any firm or a company. No interest is paid on the balances held
in this account.
Term Deposit are the deposit where a fixed sum of money is
kept for a specific period and the money is repaid only of the
expiry of this period. The interest offered on these deposits
depends upon the period of the deposit. Banks accept term
deposits for periods ranging from 15 days to 10 years. However,
our bank accept deposit for a maximum period of 5years. Banks
are free to determine the interest rates on the deposits. The
interest is normally paid out every quarter. But at the request of
the customer, the interest is paid every month but at a discount
rate of interest.
Three most common forms of terms deposit are:
Fixed deposits
Reinvestment deposits
Recurring deposits
National Clearing Speed Service : Cheque deposited for
National Clearing (drawn ay any of the four metro cities) by 4
p.m. are credited within four working days.
OBJECTIVES
Chapter 1
STANDARD CHARTERED
A leading Multi National Bank
of the country
Over time half the output of the second largest gold field in the
world passed through the standard bank on its way to London. In
1892 the standard bank opened for business in Zimbabwe and
expanded into Mozambique in 1894, Botswana in 1897, Malawi
in 1901, Zambia in 1906, Kenya, Zanzibar and the democratic
republic in Congo in 1911 and Uganda in 1912. Of these new
businesses, Botswana, Zanzibar and the D.R.C. proved the most
difficult and the branches soon closed. A branch in Botswana
opened again in 1934 but lasted only for a year and it was not
until 1950 that the bank reopened for business in Botswana. In
Asia the chartered bank expanded opening offices including
Myanmar in 1862, Pakistan and Indonesia in 1863, they
Philippines in 1872, Malaysia in 1875, Japan in 1880 and
Thailand in 1894. Some 34 years after the chartered bank
appointed an agent in Sri Lanka it opened a branch in 1892 to
take advantage of businesses from the tea and rubber industries.
During 1904 a branch opened in Vietnam. Both the chartered and
the standard bank opened offices in New York and Hamburger in
the early 1900s. The chartered bank gaining the first branch
license to be issued to a foreign bank in New York.
Today
SWOT ANALYSIS
STRENGTH
Market position is strong
Aggressive foreign bank
Shareholders return has grown more than 7 times
Maintain a position as a leading Asian cash management
provider
Brand SCBs modern and dynamic look appeals to the
growing middle income earners
On of the most profitable MNC in India
Improved product proposition
Better geographic balances
Multi-cultural organization that offers opportunities to good
managers
WEAKNESS
HDFC, ICICI, ABM-AMBRO, KOTAK and HSBC are
dominant players
Has disadvantage due to last entry
Fewer locations as compared to other MNC banks
Service delivery reception is weak
OPPORTUNITIES
Branch expansion for rapid growth
Increase focus on value creation in whole banking
Improve shareholders return
Build market share in consumer banking as consumer
banking continues to offer highest potential for growth
Broadening of the demographic base
Tie ups with master card networks
THREATS
IDBI is pitching in quite aggressively
Citibank is expanding in new markets
Competitive products and offers from ICICI and HDFC
Proposed networking of all branches in next 6 months
Reduced business in OECD business
ANALYSIS
QUESTIONNAIRE
NAME:____________________________ CONTACT NO.:_______________________
Q1. OCCUPATION:
SERVICE
BUSINESS
STUDENT
OTHERS
10,000-20,000
ABOVE 20,000
ZERO-BALANCE
RECURRING DEPOSIT
Q4. DO YOU HAVE SAVING ACCOUNT IN ANY FOLLOWING BANKS?
STANDARD CHARTERED
ABN-AMRO
ICICI
KOTAK MAHINDRA
HDFC
OTHERS
ATM FACILITY
SERVICES SATISFACTION
ANY OTHER
Q6. WOULD YOU LIKE TO OPEN A NEW ACCOUNT IN SOME OTHER BANK
OR CHANGE FROM CURRENT BANK?
YES
NO
ICICI
KOTAK MAHINDRA
HDFC
OTHERS
SAMPLE SIZE
TOTAL NUMBER OF QUETIONNAIRE FILLED.
= 50.
AREA IN WHICH SURVEY WAS CONDUCTED.
= SOUTH DELHI
= EAST DELHI
= NCR.(NOIDA,GHAZIABAD)
NUMBER OF QUETIONNAIRE FILLED IN SOUTH
DELHI, EAST DELHI & NCR.
= SOUTH DELHI 10
= EAST DELHI 18
= NCR - 22.
Q1. OCCUPATION.
16
14
12
10
SOUTH DELHI
NCR
EAST DELHI
8
6
4
2
0
SERVICE
BUSINESS
STUDENT
OTHERS
25
20
SOUTH DELHI
NCR
EAST DELHI
15
10
0
SAVING
CURRENT
ZERO- BALANCE
RECURRING
DEPOSIT
18
16
14
12
10
SOUTH DELHI
NCR
EAST DELHI
0
BELOW 10,000
10,000-20,000
ABOVE 20,000
20
18
16
14
SOUTH DELHI
NCR
EAST DELHI
12
10
8
6
4
2
0
STANDARD
CHARTERED
ICICI
HDFC
ABN-AMRO
KOTAK
MAHINDRA
OTHERS
20
18
16
14
12
SOUTH DELHI
NCR
EAST DELHI
10
8
6
4
2
0
AQB
ATM FACILITY
SERVICE
SATISFACTION
365 DAYS
BANKING
ANY OTHER
18
16
14
12
10
YES
NO
8
6
4
2
0
SOUTH
DELHI
NCR
EAST DELHI
Series1
STANDARD
CHARTERED
ICICI
HDFC
ABN AMRO
KOTAK
MAHINDRA
OTHERS
Chapter 2
SERVICES
Services provided by
standard chartered
Through the network of over 500 offices in more than 50
countries, standard chartered offers personal financial solution
relevant to you as an individual, standard chartered treasure
building a relationship with the customer, developing an
understanding of customers changing financial needs at different
stages of your life. Their long heritage of nearly 150 years has
enabled them to change with time, offering quality products by
means that are convenient to customer.
1. PERSONAL FINANCE.
Mortgages
In many of the markets where standard chartered operate,
especially in key markets of Hong Kong, Singapore, Malaysia,
they are reported to be the market leader for mortgages. Their
experienced and dedicated teams will guide the individual in
every single step to enable him a smooth and hassie-free
experience, offering him rates and repayment packages most
suitable, start by trying our instant approval service.
Unique features:
Low interest rates, option of flat or reducing interest rates.
Low EMI (equated monthly installments).
No hidden costs like processing charge. Everything is
done up front.
Quick approval and realization.
Tax benefits.
Personal loans
Standard Chartered bank helps the customer to de in control of his/her
own finances. Personal loans, without any guarantees or collaterals, are
available to customer to meet specific credit needs. Choose installment
loan or Revolving loan, whatever suits best. Whether planning a vacation,
re-decorating home, paying for childs college education, or simply wish
to have a standby line of credit for unforeseen expenses, Standard
Chartered Banks personal loans can help fulfill the dreams.
Unique features:
Choose the repayment plan most convenient, ranging from
a compact 12-months period to a comfortable 36-month
span.
Free to use the money for renovating house or meeting
some unexpected expenses etc.
No collateral or security.
Quick and easy processing.
2. CREDIT CARDS
Standard Chartered visa and MasterCard credit cards
Standard Chartered credit cards provide financial flexibility,
worldwide acceptance, and round- the- clock convenience.
Benefits:
Welcomed at the largest number of merchant outlets
across the world.
Revolving credit facility, allowing repaying card
outstanding over time, at a convenience.
Cash withdrawal in local currency at Visa and
MasterCard linked ATMs across the world.
Platinum, Gold or Classic cards to suit lifestyle and
needs.
Smart credit cards with special privileges and security.
Attractive rewards programs.
3. PRIORITY BANKING
Experience new Standards in banking. And lead a life of privilege
and preferred financial solutions tailored perfectly for you with
priority banking from Standard Chartered.
Designed specially for those who appreciate only finest things in
life, priority banking offers the very highest levels of personalized
banking to match unique status.
By embracing a holistic approach to financial well being and
commitment to personal Wealth Management with a full range of
innovative products and services, a customer will find banking
with a reassuring and secure experience.
Bank is committed to helping a plan, build and protect wealth by
offering individual attention as well as international and
investment opportunities to meet current and future needs.
Standard Chartered bank priority banking is created specifically
for a chosen few individuals, who will settle for nothing but the
best and demand the highest Standards of services in all your
banking relationships.
Unique features:
Personalized priority card will give instant recognition
of priority status at all branches of Standard Chartered
bank, worldwide.
A dedicated customer relationship Manager trained to
understand specific financial needs and help to manage
assets at home and abroad. It is as personalized as can
be.
Preferential pricing on our various products.
Entitled to exclusive benefits.
A complimentary pre-approved Gold Standard credit
card.
Special foreign exchange rates.
Special invitations to exclusive events.
Many account facilities, which are absolutely free of charge.
5. PERSONAL INVESTMENTS
Standard Chartered is the leading independent distributor of unit
trusts and mutual funds in Asia. Because they dont actually
manage their own investment funds, they are absolutely objective
in fund evaluation process. Bringing unmatched around the
world, it can be assured of different investment options and a
wealth of informative and relevant updates.
With trained investment services consultants from countries
around the globe, they can help to make the right investment
decisions. Using a unique risk evaluation to gauge the level of
risk customer can be comfortable with, coupled with a proprietary
fund evaluation process to identify funds, assess risks and
shortlist top-performing funds; customer can be ensured of a
personalized investment portfolio catered to needs.
Unique features:
A one-stop offering a wide range of investment options
to grow your wealth.
Available across 8 cities.
Trained investment services counselors.
Sophisticated research franchise.
Impartial and unbiased analysis on options best suited.
Tailor made investment plans suited to risk taking
ability.
6. INSURANCE
Standard Chartered recognizes the things important to customer
and his family. They are dedicated to protecting the customer, his
family, and his hard earned assets and even his future earning
giving him the assurance he needs.
Their strategic alliance with prudential and CGU insurance puts
us in a very strong position to provide for life and General
Insurance needs. With a comprehensive range of products,
Standard Chartered is set to protect the world.
Retail services
Standard Chartered offers a comprehensive range of retail
services in many countries. These includes:
Automated banking services.
Demand drafts.
Foreign exchange services.
Local and foreign currency cheques.
Safe deposit boxes.
Telegraphic transfers.
Travelers cheques.
8. RETAIL FX PRODUCTS
Standard Chartered is now offering valuable customers an easy
and flexible way to invest in foreign currencies. They provide
high flexibility to enable sophisticated investors to capitalize on
opportunities in the currency markets.
ADDITIONAL SERVICES
1. INTERNET BANKING
Youre banking needs now taken care of at the click of a mouse.
With secure Internet ID and Password, a customer can login and
take care of his/her banking and credit card needs at his/her
convenience and time. No more queues, no more waiting.
2. PHONE BANKING
As part of commitment to meeting all needs, Standard Chartered
offer Phone Banking A service that enables you to access a
wealth of financial information, 24 hours a day, 7 days a week.
5. ATM
Standard Chartered ATMs give the freedom to conduct most of
the banking transactions 24 hours a day, 365 days a year.
The ATM card is and absolutely free. There are no transaction
charges on the use of the card.
Whats more, use ATM card at any of the 70 ATM centers across
the country.
8. FAX BANKING
Its the most efficient way to stay on top of the business finance.
Every day, Standard Chartered fax a report of all transaction
made the previous day, customer will still receive his/her regular
monthly statements.
Chapter 3
ACCOUNTS
DEPOSITS
DEMAND DEPOSITS
TIME DEPOSITS
SAVINGS A/C
CURRENT A/C
FIXED DEPOSITS
PARIVAAR A/C
SARAL A/C
DEMAND DEPOSITS
SAVINGS ACCOUNT
Standard chartered introduces aXcess plus a revolutionary
savings account that provides with unparallel access to money. An
account primarily opened for and operated by individuals,
wherein the numbers of transactions are few and which give the
customer liquidity with the facility to earn some interest on the
residual balance.
With the aXcess plus account the customer can now aXcess cash
at over 1800 ATMs in India to free and at over 6,50,000 ATM
worldwide through the visa network. Besides he can use his
account to shop for goods and services at over 25,000 outlets in
India and at 10 million outlets worldwide, without ever handling
to carry cash.
The aXcess Plus account provides with a globally valid debit card
that provides these and a host of other exciting benefits.
Unique features
There are several unique features about the standard chartered
banks aXcess Plus account, each designed to provide the most
convenient banking experience can ever get!
Free aXcess to cash at over 1800 ATMs in 35 cities in
India
Globally valid debit card
The debit can be used to make purchase at over 25,000
merchant outlets in India and at over 10 million outlets
worldwide.
Phone banking, internet banking, Multicity banking and
365 days branches, extended banking hours, lockers facility
and doorstep banking.
Unique free insurance benefits lost card insurance,
purchase protection and personal accident cover.
2 in -1 Account
A unique account that offers you double advantage letting you
earn the high interest rate of a fixed deposit while you enjoy the
flexibility of a savings and current account.
Unique features:
Earn fixed deposit interest rates
Enjoy the flexibility of a saving or a current account
Free personalized cheque book and ATM card
Flexibility of withdrawing money wherever you need it
Deposit more money in your account to earn higher rate of
interest by simply filling a subsequent deposit slip
Phone banking for current account related information at
your fingertips.
Tenor
15 days 29 days
3.75%
4.00%
4.00%
4.00%
4.00%
4.25%
4.25%
4.25%
4.25%
4.25%
4.50%
4.50%
60 months
4.50%
Unique features:
CURRENT ACCOUNT
Tenor
15 days 29 days
3.75%
4.00%
4.00%
4.00%
4.00%
4.25%
4.25%
4.25%
4.25%
4.25%
4.50%
4.50%
60 months
4.50%
CONCLUSIONS
CONCLUSION
With years of banking experience, Standard Chartered is
undoubtedly in a strong position to help growing business sail
through the complexities they may face.
Standard Chartered Bank offers one of the widest range of
banking products and services in the market today. Managing a
growing business demands most of your time and energy. That is
why working with the right bank can help ones business sail
more smoothly and Standard Chartered Bank helps in doing that
as it understands todays business requirements.
The bank provides the right kind of services and accounts at the
right time and according to the need of market.
The expertise of Standard Chartered with over 150 years
experience, global network of 500 offices in 56 countries making
it one of the leading providers of treasury financial services.
As the largest independent distributor of third party funds,
Standard Chartered gives investors choice, unbiased evaluation of
funds and a portfolio management account that matches your risk
profile and investment goals.
Not only this, the bank provides the widest range of foreign
currencies for your investment needs plus other products such as
housing loan, insurance and unit trusts.
Standard Chartered Bank well developed remote channels for
your banking convenience through our 24-hour phone banking
and internet banking.
Foreign banks in India are subject to the same regulations as
scheduled banks. Currently about 25 foreign banks are licensed to
operate in India. Foreign bank branches in India finance trade
through their global networks.
All commercial banks including Standard Chartered face stiff
restriction on the use of both their assets and liabilities. Forty
percent of loan must be directed to priority sectors and the high
liquidity ratio and cash reserve requirements severely limit the
availability of deposits for lending. Since July 1993, foreign
banks like Standard Chartered have been require to make 32
percent of their loans to the priority sector. Within the target of 32
percent, two sub targets for loans to the small scale sectors
(minimum of 10 percent) and exports (minimum of 12 percent)
have been fixed.
Foreign banks, however, are not require to open branches in rural
areas, or to make loans to the agricultural sector.
RECOMMENDATIONS
RECOMMENDATIONS
1. STRONG NEEDS OF BRAND BUILDING
The bank needs to make a lot of marketing efforts. The level of
recognition that may be desired by any brand has not been
achieved by Standard Chartered Bank. A lot of noise is made
whenever a child is born and as long as that noise is not made the
doctors are not sure about life of that child. Same is the case in
marketing. Whenever a new branch comes into existence it is
necessary that they announce there birth. Here comes the prelaunch exercises, and in similar in the case after the birth, the
name has to be taken again. Boast about yourself , about the
strong points that you have over and above your competitors. Pull
the customers towards you. As said earlier it is a relationship of
trust and this trust can be generated through the better and better
performance of the bank. Now as working with the bank for some
time the fact have come out that they believe in low costing and
want to keep low profile. So better way of marketing can be
sought which are low of cost. These are discussed further.
Promotional strategies
Press publicity:
Paper inserts
Advertisements in newspaper (local and national)
Interest cards distribution
Mailers/personal invitations to selective section of society
Leaflets
Outdoor publicity
Banners in commercial areas and prime sites
Air balloons at shopping complexes
Bus stand shelters
Off site ATM for developing business
Advertisements on dividers and railings
Media
Local channel advertisements (cable TV scrolls)
Advertisements in news and business channels
Face to face
Through personal interaction of marketing executives.
Meeting
Detailing about schemes and updating them from time
to time
Events sponsoring in local clubs and social gathering
Road shows
Contacting senior citizens in parks in morning and
evening
Contacting office goers in the morning and evening at
stop lights by distribution of interest cards
Advertisements strategies segmented according to the
target customer
Educational bodies
Sponsoring events in schools and colleges
Meeting the top management for opening salary account
and fee payment system of the students
BIBLIOGRAPHY
BIBLIOGRAPHY
www.banknetindia.com
www.rbi.org.in
www.economictimes.indiatimes.com
www.indianfoline.com
www.finance.indiamart.com/investment_in_india/banks
www.standard.chartered.broacher.and.mannuals
www.finance.indiamart.com/investment_in_india/banks.html
www.indianfoline.com/nevi/bank.html
www.finanace.indiamart.com/investment_in_india/standard
_chartered_bank.html
www.abn_amrobank.com
www.hdfc.com
www.icicibank.com
www.standardchartered.com
www.standardchartered.com/in
http://economic.indiatimes.com/banking/bn11299.html
END OF PROJECT