QUESTION NO: 96.

Software is checked for viruses before it goes into the Definitive Software Libr
ary
(DSL).
What ITIL process is responsible for ensuring that only virus-free software is p
ut
into the DSL?
A.
B.
C.
D.

Application Management
Capacity Management
Configuration Management
Release Management

Answer: D
Explanation: Only authorized software should be accepted into the DSL, strictly
controlled by Change and Release Management.

QUESTION NO: 97.

Which ITIL process is responsible for annually allocating the costs of Underpinn
ing
Contracts?
A.
B.
C.
D.

Availability Management
Capacity Management
Financial Management for IT Services
Service Level Management

Answer: C
Explanation: IT Financial Management is the discipline of ensuring IT
infrastructure is obtained at the most effective price (which does not necessari
ly
mean cheapest), and calculating the cost of providing IT services so that an
organisation can understand the costs of its IT services.

QUESTION NO: 98.

Which ITIL process is responsible for setting up the cost allocation system?
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A.
B.
C.
D.

Availability Management
Capacity Management
Financial Management for IT Services
Service Level Management