Gallup 12-Meta-Analysis

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{\phpg\posx7714\pvpg\posy4345\absw4081\absh735 \f20 \fs42 \cf1 \f20 \fs42 \cf1 Q
{\fs25 12} Meta-Analysis \par
}
{\phpg\posx1204\pvpg\posy9305\absw3253\absh1689 \f10 \fs25 \cf1 \fi221 \f10 \fs2
5 \cf1 James K. Harter, Ph.D.
\par}{\phpg\posx1204\pvpg\posy9305\absw3253\absh1689 \sl-258 \par\f10 \fs25 \cf1
\fi87 Frank L. Schmidt, Ph.D.
\fi327 Emily A. Killham, M.A.
James W. Asplund, M.A. \par
}
{\phpg\posx4440\pvpg\posy9305\absw2311\absh1689 \f10 \fs25 \cf1 \f10 \fs25 \cf1
Gallup
University of Iowa
Gallup
Gallup \par
}
\sect\sectd\pard\plain
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}}\par}{\phpg\posx2132\pvpg\posy11637\absw2130\absh229 \b \f10 \fs20 \cf111 \b \
f10 \fs20 \cf111 Acknowledgments \par
}
The authors thank Mark Stiemann for his editing expertise. We also th
ank
\par}{\phpg\posx4430\pvpg\posy11617\absw7107\absh913 \sl-320 \f20 \fs20 \cf1 num
erous Gallup scientists who have completed studies incorporated into this
\par}{\phpg\posx4430\pvpg\posy11617\absw7107\absh913 \sl-320 \f20 \fs20 \cf1 ong
oing meta-analysis. \par
}
This document contains proprietary research, copyrighted materials, and literary
property of Gallup, Inc. It
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-144 \f20 \fs10 \cf1 is
not to be copied, quoted, published, or divulged to others outside of your organ
ization. Gallup and Q {\up006 \fs6 12}
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-144 \f20 \fs10 \cf1 are
trademarks of Gallup, Inc. All other trademarks are the property of their respe
ctive owners.
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-143 \f20 \fs10 \cf1 Thi
s document is of great value to both your organization and Gallup, Inc. Accordin
gly, international
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-144 \f20 \fs10 \cf1 and
domestic laws and penalties guaranteeing patent, copyright, trademark, and trad
e secret
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-143 \f20 \fs10 \cf1 pro
tection protect the ideas, concepts, and recommendations related within this doc
ument.
\par}{\phpg\posx4440\pvpg\posy13683\absw6060\absh961 \sl-144 \f20 \fs10 \cf1 No
changes may be made to this document without the express written permission of G
allup, Inc. \par
}
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}}\par}{\phpg\posx9008\pvpg\posy677\absw2511\absh272 \f10 \fs21 \cf1 \f10 \fs21
\cf1 Q{\fs12 12} M{\dn006 \fs15 eta}-a{\dn006 \fs15 nalysis }\par
}
Contents
\par}{\phpg\posx4439\pvpg\posy1703\absw7507\absh10093 \sl-250 \par\f20 \fs32 \cf
1 {\fs19 Introduction}{\fs19 ..................................................
.....................................................4 }
1 \fi720 {\fs19 Foreword}{\fs19 ...............................................
................................................4 }
1 \fi720 {\fs19 Development}{\fs19 of}{\fs19 the}{\fs19 Q }{\up006 \fs11 12}
{\fs19 ........................................................................
6 }
1 \fi720 {\fs19 Introduction}{\fs19 to}{\fs19 the}{\fs19 Study}{\fs19 ......
................................................................8 }
1 \fi720 {\fs19 Description}{\fs19 of}{\fs19 the}{\fs19 Q }{\up006 \fs11 12}
{\fs19 ........................................................................
.10 }
\par}{\phpg\posx4439\pvpg\posy1703\absw7507\absh10093 \sl-346 \par\par\f20 \fs32
\cf1 {\fs19 Meta-Analysis,}{\fs19 Hypothesis,}{\fs19 Methods,}{\fs19 and}{\f
s19 Results}{\fs19 ..........................................15 }
1 \fi720 {\fs19 Meta-Analysis}{\fs19 ..........................................
...........................................15 }
1 \fi720 {\fs19 Hypothesis}{\fs19 and}{\fs19 Study}{\fs19 Characteristics}{\f
s19 .................................................15 }
1 \fi720 {\fs19 Meta-Analytic}{\fs19 Methods}{\fs19 Used}{\fs19 ..............
...............................................21 }
1 \fi720 {\fs19 Results}{\fs19 ................................................
.................................................26 }
\par}{\phpg\posx4439\pvpg\posy1703\absw7507\absh10093 \sl-259 \par\par\par\f20 \
fs32 \cf1 {\fs19 Utility}{\fs19 Analysis:}{\fs19 Practicality}{\fs19 of}{\fs1
9 the}{\fs19 Effects}{\fs19 .................................................
......31 }
fs32 \cf1 {\fs19 Discussion}{\fs19 ............................................
............................................................37 }
fs32 \cf1 {\fs19 References}{\fs19 ............................................
...........................................................39 }
fs32 \cf1 {\fs19 Appendices}{\fs19 .............................................
.........................................................43 }
1 \fi720 {\fs19 Appendix}{\fs19 A:}{\fs19 Reliabilities}{\fs19 of}{\fs19 Bus
iness-Unit}{\fs19 Outcomes}{\fs19 ......................43 }
1 \fi720 {\fs19 Appendix}{\fs19 B:}{\fs19 Test-Retest}{\fs19 Reliabilities}{\
fs19 of}{\fs19 Employee}{\fs19 Engagement}{\fs19 .......43 }\par
}
{\phpg\posx720\pvpg\posy15091\absw3260\absh183 \f20 \fs10 \cf1 \f20 \fs10 \cf1 C
opyright 1993-1998, 2
6 Gallup, Inc. All rights reserved. \par
}
3 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}}\par}{\phpg\posx720\pvpg\posy677\absw2511\absh271 \f10 \fs21 \cf1 \f10 \fs21 \
cf1 Q{\fs12 12} M{\dn006 \fs15 eta}-a{\dn006 \fs15 nalysis }\par
}
{\phpg\posx3071\pvpg\posy3201\absw1191\absh229 \b \f10 \fs19 \cf111 \b \f10 \fs1
9 \cf111 Foreword \par
}
Q12 Meta-Analysis
1 {\i \fs28 Introduction }
1 {\fs19 In}{\fs19 the}{\fs19 1930s,}{\fs19 George}{\fs19 Gallup}{\fs19
began}{\fs19 a}{\fs19 worldwide}{\fs19 study}{\fs19 of}{\fs19 human}{
\fs19 needs}{\fs19 and }
\par}{\phpg\posx4440\pvpg\posy1703\absw7460\absh11782 \sl-320 \f20 \fs32 \cf1 {\
fs19 satisfactions.}{\fs19 He}{\fs19 pioneered}{\fs19 the}{\fs19 development
}{\fs19 of}{\fs19 scientific}{\fs19 sampling}{\fs19 processes}{\fs19 to }
fs19 measure}{\fs19 popular}{\fs19 opinion.}{\fs19 In}{\fs19 addition}{\fs19
to}{\fs19 his}{\fs19 polling}{\fs19 work,}{\fs19 Dr.}{\fs19 Gallup}{\fs19
completed }
fs19 landmark}{\fs19 research}{\fs19 on}{\fs19 well-being,}{\fs19 studyin
g}{\fs19 the}{\fs19 factors}{\fs19 common}{\fs19 among}{\fs19 people }
fs19 who}{\fs19 lived}{\fs19 to}{\fs19 be}{\fs19 95}{\fs19 or}{\fs19 older
}{\fs19 (Gallup}{\fs19 &}{\fs19 Hill,}{\fs19 1959).}{\fs19 Over}{\fs19 the
}{\fs19 next}{\fs19 decades,}{\fs19 Dr. }
fs19 Gallup}{\fs19 and}{\fs19 his}{\fs19 colleagues}{\fs19 conducted}{\f
s19 numerous}{\fs19 polls}{\fs19 throughout}{\fs19 the}{\fs19 world, }
fs19 covering}{\fs19 many}{\fs19 aspects}{\fs19 of}{\fs19 people's}{\fs19 l
ives.}{\fs19 His}{\fs19 early}{\fs19 world}{\fs19 polls}{\fs19 covered}{\fs
19 topics}{\fs19 such }
fs19 as}{\fs19 family,}{\fs19 religion,}{\fs19 politics,}{\fs19 personal
}{\fs19 happiness,}{\fs19 economics,}{\fs19 health,}{\fs19 education, }
fs19 safety,}{\fs19 and}{\fs19 attitudes}{\fs19 toward}{\fs19 work.}{\fs19
In}{\fs19 the}{\fs19 1970s,}{\fs19 Dr.}{\fs19 Gallup}{\fs19 reported}{\fs19
that}{\fs19 less}{\fs19 than }
fs19 half}{\fs19 of}{\fs19 those}{\fs19 employed}{\fs19 in}{\fs19 North}{\f
s19 America}{\fs19 were}{\fs19 highly}{\fs19 satisfied}{\fs19 with}{\fs19
their}{\fs19 work }
fs19 (Gallup,}{\fs19 1976).}{\fs19 Work}{\fs19 satisfaction}{\fs19 was}{
\fs19 even}{\fs19 lower}{\fs19 in}{\fs19 Western}{\fs19 Europe,}{\fs19
Latin }
fs19 America,}{\fs19 Africa,}{\fs19 and}{\fs19 the}{\fs19 Far}{\fs19 East.
}
1 {\fs19 Satisfaction}{\fs19 at}{\fs19 work}{\fs19 has}{\fs19 become}{\fs19
a}{\fs19 widespread}{\fs19 focus}{\fs19 of}{\fs19 researchers.}{\fs19 In}{
\fs19 addition}{\fs19 to }
fs19 Dr.}{\fs19 Gallup's}{\fs19 early}{\fs19 work,}{\fs19 the}{\fs19 topic}
{\fs19 of}{\fs19 job}{\fs19 satisfaction}{\fs19 has}{\fs19 been}{\fs19 stu
died}{\fs19 and}{\fs19 written }
fs19 about}{\fs19 in}{\fs19 more}{\fs19 than}{\fs19 10,000}{\fs19 articles}
{\fs19 and}{\fs19 publications.}{\fs19 Because}{\fs19 most}{\fs19 people}{\
fs19 spend }
fs19 a}{\fs19 high}{\fs19 percentage}{\fs19 of}{\fs19 their}{\fs19 waking}{
\fs19 hours}{\fs19 at}{\fs19 work,}{\fs19 studies}{\fs19 of}{\fs19 the}{\f
s19 workplace}{\fs19 are }
fs19 of}{\fs19 great}{\fs19 interest}{\fs19 for}{\fs19 psychologists,}{\fs19
sociologists,}{\fs19 economists,}{\fs19 anthropologists,}{\fs19 and }
fs19 physiologists.}{\fs19 The}{\fs19 process}{\fs19 of}{\fs19 managing}{\fs
19 and}{\fs19 improving}{\fs19 the}{\fs19 workplace}{\fs19 is}{\fs19 of}{\
fs19 great }
fs19 importance}{\fs19 and}{\fs19 presents}{\fs19 great}{\fs19 challenges}{\
fs19 to}{\fs19 nearly}{\fs19 every}{\fs19 organization.}{\fs19 So,}{\fs19
it}{\fs19 is }
fs19 vital}{\fs19 that}{\fs19 the}{\fs19 instruments}{\fs19 used}{\fs19 to}
{\fs19 create}{\fs19 change}{\fs19 do,}{\fs19 in}{\fs19 fact,}{\fs19 measu
re}{\fs19 workplace }
fs19 dynamics}{\fs19 that}{\fs19 predict}{\fs19 key}{\fs19 outcomes}{\fs19
{\f63 \u8212\'3f}}{\fs19 outcomes}{\fs19 that}{\fs19 a}{\fs19 variety}{\fs19
of}{\fs19 organizational }
fs19 leaders}{\fs19 would}{\fs19 consider}{\fs19 important.}{\fs19 After}{\f
s19 all,}{\fs19 organizational}{\fs19 leaders}{\fs19 are}{\fs19 in}{\fs19
the}{\fs19 best }
fs19 position}{\fs19 to}{\fs19 create}{\fs19 interest}{\fs19 and}{\fs19 mom
entum}{\fs19 around}{\fs19 job}{\fs19 satisfaction}{\fs19 research. }
1 {\fs19 Parallel}{\fs19 to}{\fs19 Dr.}{\fs19 Gallup's}{\fs19 early}{\fs19
polling}{\fs19 work,}{\fs19 Donald}{\fs19 O.}{\fs19 Clifton,}{\fs19 a}{\fs1
9 psychologist}{\fs19 and }
fs19 professor}{\fs19 at}{\fs19 the}{\fs19 University}{\fs19 of}{\fs19 Nebr
aska,}{\fs19 began}{\fs19 studying}{\fs19 the}{\fs19 causes}{\fs19 of}{\fs1
9 success}{\fs19 in }
fs19 education}{\fs19 and}{\fs19 business.}{\fs19 Dr.}{\fs19 Clifton}{\fs19 f
ounded}{\fs19 a}{\fs19 company}{\fs19 called}{\fs19 Selection}{\fs19 Resear
ch, }
fs19 Incorporated}{\fs19 in}{\fs19 1969.}{\fs19 While}{\fs19 most}{\fs19 ps
ychologists}{\fs19 were}{\fs19 busy}{\fs19 studying}{\fs19 dysfunction }
fs19 and}{\fs19 the}{\fs19 cure}{\fs19 of}{\fs19 disease,}{\fs19 Dr.}{\fs19
Clifton}{\fs19 and}{\fs19 his}{\fs19 colleagues}{\fs19 focused}{\fs19 the
ir}{\fs19 careers}{\fs19 on }
fs19 the}{\fs19 science}{\fs19 of}{\fs19 Positive}{\fs19 Psychology,}{\fs19
the}{\fs19 study}{\fs19 of}{\fs19 what}{\fs19 makes}{\fs19 people}{\fs19

flourish.}{\fs19 Early }
fs19 discoveries}{\fs19 led}{\fs19 to}{\fs19 hundreds}{\fs19 of}{\fs19 rese
arch}{\fs19 studies}{\fs19 focused}{\fs19 on}{\fs19 successful}{\fs19 indiv
iduals }
fs19 and}{\fs19 teams}{\fs19 across}{\fs19 a}{\fs19 broad}{\fs19 spect
rum}{\fs19 of}{\fs19 industries}{\fs19 and}{\fs19 job}{\fs19 types.}{\
fs19 In}{\fs19 particular, }
fs19 research}{\fs19 on}{\fs19 successful}{\fs19 learning}{\fs19 and}{\f
s19 workplace}{\fs19 environments}{\fs19 led}{\fs19 to}{\fs19 numerous
}
fs19 studies}{\fs19 of}{\fs19 successful}{\fs19 teachers}{\fs19 and}{\fs19
managers.}{\fs19 This}{\fs19 work}{\fs19 included}{\fs19 extensive}{\fs19 re
search }
fs19 on}{\fs19 individual}{\fs19 differences}{\fs19 and}{\fs19 the}{\fs19 e
nvironments}{\fs19 that}{\fs19 best}{\fs19 facilitate}{\fs19 success.}{\fs19
The }
fs19 group}{\fs19 of}{\fs19 researchers}{\fs19 discovered}{\fs19 early}{\fs1
9 in}{\fs19 their}{\fs19 research}{\fs19 that}{\fs19 simply}{\fs19 measuri
ng}{\fs19 the }\par
}
Copyright 1993-1998, 2
}
{\phpg\posx720\pvpg\posy15067\absw135\absh190 \f10 \fs16 \cf1 \f10 \fs16 \cf1 4
\par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
satisfaction of employees was insufficient to create sustainable change.Satisfac
tion
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 nee
ded to be specified, in terms of its most important elements, and it needed to
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 be
measured and reported in a way that could be used by the people who could
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 tak
e action and create change. Further research revealed that change happe
ns
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 mos
t efficiently at a local level, at the level of the front-line, manager-led team
.
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 For
an executive, the front-line team is his or her direct reports, and for a plant
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 man
ager, the front-line team is the people he or she manages each day. Studying
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 gre
at managers, Gallup scientists learned that optimal decision making happens
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 whe
n information regarding decisions is collected at a local level, close
to the
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 eve
ryday action.
Dr. Clifton's work merged with Dr. Gallup's work in 1988, when the
two
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 org
anizations combined, enabling the blending of progressive management
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 sci
ence with top survey and polling science.Dr.Gallup and Dr.Clifton spent much
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 of
their lives studying people. To study people, they wrote questions, reco
rded
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 the
responses, and studied which questions elicited responses that differentiate
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 peo
ple and relate to meaningful outcomes. In the case of survey research, some
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 que
stions are unbiased and elicit meaningful opinions, while others do not. In the
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 cas
e of management research, some questions elicit responses that predict future
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 per
formance, while others do not. Developing the right questions is an iterative
cess, in which scientists write questions, and analysis is conducted; the resear
ch
questions are refined and rephrased; additional analysis is conducted;
the
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 que
stions are refined and rephrased again; and the process is repeated. Gallup has
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 fol
lowed the iterative process in devising the survey tool that is the subject of t
his
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 rep
ort, Gallup's Q {\up006 \fs12 12} instrument, designed to measure employee enga
gement.
This section will provide an overview of the many decades of research that have
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 gon
e into development and validation of Gallup's Q{\up006 \fs12 12} employ
ee engagement
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-319 \f20 \fs20 \cf1 ins
trument. Following this overview, we present a meta-analysis of 166 research
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 stu
dies,exploringtherelationshipbetweenemployeeengagementandperformance
\par}{\phpg\posx4439\pvpg\posy1741\absw7441\absh8725 \sl-320 \f20 \fs20 \cf1 acr
oss 125 organizations and 23,910 business or work units. \par
}
opyright 1993-1998, 2
}
5 \par
}
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01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
0 \cf111 Development of the Q{\up006 \fs12 12 }\par
}
Beginning in the 1950s, Dr. Clifton began studying work and l
earning
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 en
vironments in order to determine the factors that contribute positively to those
vironments and that enable people to capitalize on their unique talents. It was
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 th
rough this early work that Dr. Clifton began using science and the study of
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 st
rengths to study individuals' frames of reference and attitudes.
1 From the 1950s to the 1970s, Dr. Clifton continued his research of s
tudents,
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 co
unselors, managers, teachers, and employees. He used various rating scales and
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 in
terview techniques to study individual differences, analyzing questions
and
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 fa
ctors that explain differences in people. Concepts studied included "focusing on
rengths versus weaknesses," "relationships," "personnel support," "friendships,"
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 an
d "learning." Various questions were written and tested, including many early
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 ve
rsions of the Q {\up006 \fs12 12} items. Ongoing Feedback Techniques were
first developed
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-319 \f20 \fs20 \cf1 wi
th the intent of asking questions, collecting data, and encouraging ongo
ing
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 di
scussion of the results to provide feedback and potential improvement
{\f63 \u8212\'3f} a
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 me
asurement-based feedback process. Exit interviews were also conducted with
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 em
ployees who left organizations in order to learn causes of employee turnover.
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 A
common reason centered on the quality of the manager.
1 In the 1980s, Gallup scientists continued the iterative process by studying hi
gh-
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 pe

rforming individuals and teams. Studies involved assessments of individua
l
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 ta
lents and workplace attitudes. As a starting point for questionnaire de
sign,
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 nu
merous qualitative analyses were conducted, including interviews and focu
s
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 gr
oups. Gallup researchers asked top-performing individuals or teams to describe
eir work environments, and thoughts, feelings, and behaviors related to success.
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 Th
e researchers used qualitative data to generate hypotheses and insights into the
stinguishing factors leading to success. From these hypotheses, they wrote and
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 te
sted questions. They also conducted numerous quantitative studies throughout
e 1980s, including exit interviews, to continue to learn causes of empl
oyee
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 tu
rnover. Qualitative analyses such as focus groups and interviews formed
the
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 ba
sis for lengthy and comprehensive employee surveys, called "Organizational
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 De
velopment Audits" or "Managing Attitudes for Excellence." Many of these
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 su
rveys included 100 to 200 items. Quantitative analyses included factor analyses
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 to
assess the dimensionality of the survey data, regression analyses to
identify
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 un
iqueness and redundancies in the data, and criterion-related validity analyses
identify questions that correlate with meaningful outcomes such as ov
erall
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 sa
tisfaction, commitment, and productivity. The scientists developed feedbac
k
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 pr
otocols to facilitate the feedback of survey results to managers and employees.
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 Su
ch protocols, and their use in practice, helped researchers learn which items
\par}{\phpg\posx4440\pvpg\posy1741\absw7644\absh11319 \sl-320 \f20 \fs20 \cf1 we
re most useful in creating dialogue and stimulating change. \par
}
\par
}
}
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01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
opyright 1993-1998, 2
}
One outgrowth of a management research practice focused on both talent and
vironment was the theory of talent maximization within an organization:
1 {\i Per-person}{\i
productivity}{\i
=}{\i
Talent} x{\i
(Relation
ship}{\i
+}{\i
Right}{\i
Expectation}{\i
+ }
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 \f
i2514 {\i Recognition/Reward) }
1 These concepts would later become imbedded in the foundational elements of Q {
\up006 \fs11 12}.
1 Over time, SRI and Gallup researchers conducted numerous studies of manager
ccess patterns, focused both on the talents of the manager and the environments
at best facilitated success. By integrating knowledge of managerial talent with
rvey data on employee attitudes, scientists had a unique perspective on what it

kes to build a successful workplace environment.Themes such as "individualized
rception," "performance orientation," "mission," "recognition," "learning and
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 gr
owing," "expectations," and "the right fit" continued to emerge. In addition to
udies of management, researchers conducted numerous studies with successful
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 te
achers, students, and learning environments.
1 In the 1990s, the iterative process continued. During this time, Gallup resear
chers
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 de
veloped the first version of the Q {\up006 \fs11 12} ("The Gallup Workplace Aud
it" or GWA)
an effort to efficiently capture the most important workplace information. Both
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 qu
alitativeandquantitativeanalysescontinued.Morethan1,000focusgroupswere
nducted in the decade, and hundreds of instruments were developed, many of
em with many additional items. Scientists also continued to use exit interviews;
ese revealed the importance of the manager in retaining employees. Stud
ies
Q {\up006 \fs11 12} and other survey items were conducted in various countries
throughout
e world, including the United States, Canada, Mexico, Great Britain, Japan,
d Germany. Gallup researchers obtained international cross-cultural feedback
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 on
Gallup's core items, which provided context on the applicability of the items
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 ac
ross different cultures. Various scale types were also tested, including variati
ons
5-point and dichotomous response options.
1 Quantitative analyses of survey data included descriptive statis
tics, factor
alyses, discriminant analyses, criterion-related validity analyses, reliab
ility
alyses, regression analyses, and other correlational analyses. Gallup scientists
ntinued to study the core concepts that differentiated successful from
less
ccessful work units, and the expressions that best captured those concepts. In
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 19
97, the criterion-related studies were combined into a meta-analysis to study

e relationship of employee satisfaction and engagement (as measured by Q {\up006
\fs11 12}) to
\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-318 \f20 \fs19 \cf1 bu
siness or work unit profitability, productivity, employee retention, and custome
r
tisfaction/loyalty across 1,135 business units (Harter & Creglow, 1997). Meta\par}{\phpg\posx4439\pvpg\posy1741\absw7644\absh12184 \sl-320 \f20 \fs19 \cf1 an
alysis also enabled researchers to study the generalizability of the relationshi
p
tween engagement and outcomes. Results of this confirmatory analysis revealed
1 \fi6925 {\f10 \fs16 7 }\par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
0 \cf111 Introduction to the Study \par
}

\par
}
substantial criterion-related validity for each of the Q{\up006 \fs11 12} item
s. As criterion-related
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 va
lidity studies are ongoing, the meta-analysis was updated in 1998 (Harter &
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 Cr
eglow, 1998) and included 2,528 business units; in 2000 (Harter & Schmidt,
00), when it included 7,939 business units; in 2002 (Harter & Schmidt, 2002),
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 wh
en it included 10,885 business units; and in 2003 (Harter, Schmidt, & Killham,
03), when it included 13,751 business units. This report provides the s
ixth
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 pu
blished iteration of Gallup's Q{\up006 \fs11 12} meta-analysis, focusing
on the relationship
tween employee engagement and performance.This report expands the number
business units and outcomes studied.The previous meta-analysis examined the
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 re
lationship between employee engagement and customer loyalty, profitability
,
oductivity, employee turnover, and accidents. We now include absenteeism and
rchandise shrinkage (theft and lost merchandise).
1 Sinceitsfinalwordingandorderwerecompletedin1998,Q{\up006 \fs11 12}hasbeenadmi
nistered
more than 7 million employees in 112 different countries.
1 The quality of an organization's human resources is perhaps the leading indica
tor
its growth and sustainability. The attainment of a workplace with high-caliber
ployees starts with the selection of the right people for the right jobs.Numerou
s
udies have documented the utility of valid selection instruments and systems in
e selection of the right people (Schmidt, Hunter, McKenzie, & Muldrow, 1979;
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 Hu
nter & Schmidt, 1983; Huselid, 1995; Schmidt & Rader, 1999; Harter, Hayes,
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 &
Schmidt, 2004). After employees have been selected, they make decisions and
ke actions every day that can affect the success of their organizations. Many of
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199
ese decisions and actions are influenced by their own
ives. One can also hypothesize that the way employees
\sl-320 \f20 \fs20 \cf1 th

internal motivations and
\sl-320 \f20 \fs20 \cf1 dr
are treated and the way
\sl-320 \f20 \fs20 \cf1 th
ey treat one another can positively affect their actions {\f63 \u8212\'
3f} or can place their
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 or
ganizations at risk. For example, researchers have found positive relationships
tween general workplace attitudes and service intentions, customer perceptions
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 (S
chmit & Allscheid, 1995), and individual performance outcomes (Iaffaldano &
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 Mu
chinsky,1985).Anupdatedmeta-analysishasrevealedasubstantialrelationship
tween individual job satisfaction and individual performance (Judge, Thoresen,
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 Bo
no, & Patton, 2001). To date, the vast majority of job satisfaction research and
bsequent meta-analyses have collected and studied data at the individua
l
ployee level.
1 There is also evidence at the workgroup or business-unit level that
employee
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 at
titudes relate to various organizational outcomes. Organizational-level research
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 ha
s focused primarily upon cross-sectional studies. Independent studies fou
nd
lationships between employee attitudes and performance outcomes such as
fety (Zohar, 1980, 2000), customer experiences (Schneider, Parkington, &
\par}{\phpg\posx4430\pvpg\posy1741\absw7316\absh12199 \sl-320 \f20 \fs20 \cf1 Bu
xton, 1980; Ulrich, Halbrook, Meder, Stuchlik, & Thorpe, 1991; Schneider &
\cf1 \fi3837 {\fs11 Copyright}{\fs11 1993-1998,}{\fs11 2}{\fs11
6}{\fs11
Gallup,}{\fs11 Inc.}{\fs11 All}{\fs11 rights}{\fs11 reserved. }\par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
Bowen, 1993; Schneider, Ashworth, Higgs, & Carr, 1996; Schmit & Allscheid,
95; Reynierse&Harker,1992; Johnson,1996;Wiley,1991),financials(Denison,
90; Schneider, 1991), and employee turnover (Ostroff, 1992). A recent study
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 by
Batt (2002) used multivariate analysis to examine the relationship be
tween
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 hu
man resource practices (including employee participation in decision making)
d sales growth. Gallup has conducted large-scale meta-analyses, most recently
udying 13,751 business and work units regarding the concurrent and predictive
lationship of employee attitudes (satisfaction and engagement) with safe
ty,
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 cu
stomer attitudes, financials, and employee retention (Harter et al., 2003; Harte
r,
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 Sc
hmidt, & Hayes, 2002; Harter & Schmidt, 2002; Harter & Schmidt, 2000;
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 Ha
rter & Creglow, 1998; Harter & Creglow, 1997).The above studies have found,
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 ra
ther consistently, that there are positive concurrent and predictive relationshi
ps
tween employee attitudes and various important business outcomes.
1 Even though it has been much more common to study employee opinion data
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 at
the individual level, studying data at the business-unit or workgroup level is
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 cr
itical, because that is where the data are typically reported (due to anonymity
ncerns, employee surveys are reported at a broader business-unit or workgroup
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 le
vel). In addition, business-unit-level research usually provides opportun
ities
establish links to outcomes that are directly relevant to most busin
esses {\f63 \u8212\'3f}
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 ou
tcomes like customer loyalty, profitability, productivity, employee turno
ver,
d safety variables that are often aggregated and reported at the business-unit
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 le
vel. Another advantage to reporting and studying data at the business-u
nit
workgroup level is that instrument item scores are of similar reliab
ility to
mension scores for individual-level analysis. This is because at the bu
siness\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 un
it or workgroup level, each item score is an average of many individuals' scores
.
is means employee surveys reported at a business-unit or workgroup level can
more efficient, i.e., less dependent on length because item-level measurement
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 er
ror is less of a concern. See Harter and Schmidt (2006) for a more complete
scussion of job satisfaction research and the advantages obtained by conducting
it-level analyses.
1 One potential problem with such business-unit-level studies is limited data, d
ue
a limited number of business units (the number of business units becomes the
mple size), or limited access to outcome measures that one can compare across
siness units. For this reason, many of these studies are limited in st
atistical
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 po
wer, and as such, results from individual studies may appear to conflict with
e another. Meta-analysis techniques provide the opportunity to pool suc
h
udies together to get more precise estimates of the strength of effects and thei
r
\par}{\phpg\posx4440\pvpg\posy1741\absw7401\absh11320 \sl-320 \f20 \fs20 \cf1 ge
neralizability. \par
}
opyright 1993-1998, 2
}
9 \par
}
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01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
9 \cf111 Description of the Q{\up006 \fs11 12 }\par
}
This paper's purpose is to present the results of an updated meta-ana
lysis of
relationship between employee workplace perceptions and business-unit
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 out
comes, based on currently available data collected with Gallup clients.
The
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 foc
us of this study is on Gallup's Q {\up006 \fs11 12} instrument. The Q {\up006 \
fs11 12} items {\f63 \u8212\'3f} which were
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-319 \f20 \fs19 \cf1 sel
ected because of their importance at the business-unit or workgroup le
vel
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 {\f
63 \u8212\'3f} measure employee perceptions of the quality of people-related man
agement
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 pra
ctices in their business units.

In short, the development of the GWA (Q {\up006 \fs11 12}) was based on more t
han 30 years of
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-319 \f20 \fs19 \cf1 acc
umulated quantitative and qualitative research. Its reliability, converge
nt
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 val
idity, and criterion-related validity have been extensively studied. It
is an
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 ins
trument validated through prior psychometric studies as well as practic
al
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 con
siderations regarding its usefulness for managers in creating change in
the
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 wor
kplace.
In designing the items included in the Q12, researchers took into account that,
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 fro
m an actionability standpoint, there are two broad categories of employ
ee
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 sur
vey items: those that measure attitudinal outcomes (satisfaction, loyalty, pride
,
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 cus
tomer service intent, and intent to stay with the company) and those
that
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 mea
sure actionable issues that drive the above outcomes. The Q12 measures the
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 act
ionable issues for management {\f63 \u8212\'3f} those predictive of attitudinal
outcomes such
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 as
satisfaction, loyalty, pride, and so on. On Gallup's standard Q12 instrument,
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 fol
lowing an overall satisfaction item are 12 items measuring issues we
have
\par}{\phpg\posx4439\pvpg\posy1741\absw7367\absh7448 \sl-320 \f20 \fs19 \cf1 fou
nd to be actionable at the supervisor or manager level in the company {\f63 \u82
12\'3f} items
suring the extent to which employees are "engaged" in their work.
{\b The}{\b Q }{\b\up006 \fs11 12}{\b statements}{\b are}{\b as}{\b follo
ws: }\par
}
00. \par
}
Q01.
Q02.
Q03.
Q04. \par
}

05. \par
}
06. \par
}
\par
}
(Overall Satisfaction) On a five-point scale, where "5"is{\i extremely }
i satisfied} and "1" is{\i extremely}{\i dissatisfied}, how satisfied are you
with
\par}{\phpg\posx5859\pvpg\posy10141\absw6252\absh4639 \sl-320 \f20 \fs19 \cf1 (y
our company) as a place to work?
1 I know what is expected of me at work.
1 I have the materials and equipment I need to do my work right.
1 At work, I have the opportunity to do what I do best every day.
1 In the last seven days, I have received recognition or praise for doing
\par}{\phpg\posx5859\pvpg\posy10141\absw6252\absh4639 \sl-320 \f20 \fs19 \cf1 go
od work.
1 My supervisor, or someone at work, seems to care about me as
\par}{\phpg\posx5859\pvpg\posy10141\absw6252\absh4639 \sl-320 \f20 \fs19 \cf1 a
person.
1 There is someone at work who encourages my development.
6}{\fs10
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
{\phpg\posx5160\pvpg\posy1741\absw538\absh787 \f20 \fs19 \cf1 \f20 \fs19 \cf1 Q0
7.
\par}{\phpg\posx5160\pvpg\posy1741\absw538\absh787 \sl-250 \par\f20 \fs19 \cf1 Q
08. \par
}
9. \par
}
0.
\par}{\phpg\posx5160\pvpg\posy3881\absw538\absh787 \sl-250 \par\f20 \fs19 \cf1 Q
11. \par
}
2. \par
}
At work, my opinions seem to count.
The mission or purpose of my company makes me feel my job
important.
My associates or fellow employees are committed to doing quality
\par}{\phpg\posx5860\pvpg\posy1741\absw5799\absh3739 \sl-320 \f20 \fs19 \cf1 wor
k.
I have a best friend at work.
In the last six months, someone at work has talked to me about
\par}{\phpg\posx5860\pvpg\posy1741\absw5799\absh3739 \sl-320 \f20 \fs19 \cf1 my
progress.
This last year, I have had opportunities at work to learn
grow. \par
}
{\phpg\posx4439\pvpg\posy6022\absw7644\absh6422 \i \f20 \fs19 \cf1 \fi740 \i \f2
0 \fs19 \cf1 These statements (Q00-Q12) are proprietary and copyrighted by Gallu
p, Inc.
\par}{\phpg\posx4439\pvpg\posy6022\absw7644\absh6422 \sl-320 \i \f20 \fs19 \cf1
\fi740 They cannot be reprinted or reproduced in any manner without the written
\fi740 consent of Gallup, Inc. Copyright 1993-1998 Gallup, Inc. All ri
ghts
\fi740 reserved.
\par}{\phpg\posx4439\pvpg\posy6022\absw7644\absh6422 \sl-250 \par\i \f20 \fs19 \
cf1 {\i0 The}{\i0 current}{\i0 standard}{\i0 is}{\i0 to}{\i0 ask}{\i0 each
}{\i0 employee}{\i0 to}{\i0 rate}{\i0 the}{\i0 above}{\i0 statements}{\i0
(a}{\i0 census }
{\i0 survey}{\i0 {\f63 \u8212\'3f}}{\i0 median}{\i0 participation}{\i0 r
ate}{\i0 is}{\i0 85%)}{\i0 using}{\i0 six}{\i0 response}{\i0 options
}{\i0 (from }
{\i0 5=strongly}{\i0 agree}{\i0 to}{\i0 1=strongly}{\i0 disagree;}{\i0 the}
{\i0 sixth}{\i0 response}{\i0 option}{\i0 {\f63 \u8212\'3f}}{\i0 don't}{\i0
know/ }
{\i0 does}{\i0 not}{\i0 apply}{\i0 {\f63 \u8212\'3f}}{\i0 is}{\i0 unscored)
.}{\i0 Because}{\i0 it}{\i0 is}{\i0 a}{\i0 satisfaction}{\i0 item,}{\i0 t
he}{\i0 first}{\i0 item}{\i0 is }
{\i0 scoredonasatisfactionscaleratherthanonanagreementscale.}{\i0 Regressionanal
yses }
{\i0 (Harter,}{\i0 Schmidt,}{\i0 &}{\i0 Hayes,}{\i0 2002)}{\i0 indicate}{\i
0 that}{\i0 employee}{\i0 engagement}{\i0 accounts }
{\i0 for}{\i0 nearly}{\i0 all}{\i0 of}{\i0 the}{\i0 performance-relate
d}{\i0 variance}{\i0 (composite}{\i0 performance) }
{\i0 accounted}{\i0 for}{\i0 by}{\i0 the}{\i0 overall}{\i0 satisfaction}{\i
0 measure.}{\i0 Therefore,}{\i0 the}{\i0 focus}{\i0 of}{\i0 this}{\i0 repor
t }
{\i0 is}{\i0 on}{\i0 employee}{\i0 engagement}{\i0 (as}{\i0 measured}{\i0
by}{\i0 statements}{\i0 Q01-Q12}{\i0 below). }
\par}{\phpg\posx4439\pvpg\posy6022\absw7644\absh6422 \sl-250 \par\i \f20 \fs19 \
cf1 {\i0 The}{\i0 reader}{\i0 will}{\i0 notice}{\i0 that,}{\i0 while}{\i0
these}{\i0 items}{\i0 measure}{\i0 issues}{\i0 that}{\i0 the}{\i0 manager
}
{\i0 or}{\i0 supervisor}{\i0 can}{\i0 influence,}{\i0 only}{\i0 one}{\i0 i
tem}{\i0 contains}{\i0 the}{\i0 word}{\i0 "supervisor."}{\i0 This }
{\i0 is}{\i0 because}{\i0 it}{\i0 is}{\i0 realistic}{\i0 to}{\i0 assume
}{\i0 that}{\i0 numerous}{\i0 people}{\i0 in}{\i0 the}{\i0 workplace}{\
i0 can }
{\i0 influence}{\i0 whether}{\i0 someone's}{\i0 expectations}{\i0 are}{\i0
clear,}{\i0 whether}{\i0 he}{\i0 or}{\i0 she}{\i0 feels}{\i0 cared }
{\i0 about,}{\i0 and}{\i0 so}{\i0 on.}{\i0 The}{\i0 manager's}{\i0 or}{\i0
supervisor's}{\i0 position,}{\i0 though,}{\i0 allows}{\i0 him}{\i0 or }
{\i0 her}{\i0 to}{\i0 take}{\i0 the}{\i0 lead}{\i0 in}{\i0 establishing}{\
i0 a}{\i0 culture}{\i0 that}{\i0 values}{\i0 behaviors}{\i0 that}{\i0 sup
port }
{\i0 these}{\i0 perceptions.}{\i0 The}{\i0 following}{\i0 is}{\i0 a}{\i0 b
rief}{\i0 discussion}{\i0 of}{\i0 the}{\i0 conceptual}{\i0 relevancy }
{\i0 of}{\i0 each}{\i0 of}{\i0 the}{\i0 13}{\i0 items: }\par

}
00. \par
}
{\phpg\posx5880\pvpg\posy13283\absw5940\absh1201 \i \f20 \fs19 \cf1 \i \f20 \fs1
9 \cf1 Overall satisfaction{\i0 .}{\i0 The}{\i0 first}{\i0 item}{\i0 on}
{\i0 the}{\i0 survey}{\i0 measures}{\i0 an }
{\i0 overall}{\i0 attitudinal}{\i0 outcome:}{\i0 satisfaction}{\i0 with}{\i
0 one's}{\i0 company.}{\i0 One }
{\i0 could}{\i0 argue}{\i0 that}{\i0 in}{\i0 and}{\i0 of}{\i0 itself,}{\i
0 it}{\i0 is}{\i0 difficult}{\i0 to}{\i0 act}{\i0 on}{\i0 the}{\i0 resul
ts }
{\i0 of}{\i0 this}{\i0 item.}{\i0 Other}{\i0 issues,}{\i0 like}{\i0 those
}{\i0 measured}{\i0 in}{\i0 the}{\i0 following }\par
}
opyright 1993-1998, 2
}
11 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
1. \par
}
2. \par
}
3. \par
}
4. \par
}
05. \par
}
06. \par
}
07. \par
}
\par
}
12 items, explain why people are satisfied, and why they become
gaged and affect outcomes.
1 {\i Expectations}. Defining and clarifying the outcomes that are to
achieved is perhaps the most basic of all employee needs
d manager responsibilities. How these outcomes are defined
d acted upon will vary from business unit to business unit,
pending on the goals of the business unit.
1 {\i Materials}{\i and}{\i equipment}. Getting people what they need to do
eirworkisimportantinmaximizingefficiency,indemonstrating
employees that their work is valued, and in showing that the
mpany is supporting them in what they are asked to do. Great
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 ma
nagers keep this perception objective by helping employees
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 se
e how their requests for materials and equipment connect to
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 im
portant outcomes.
1 {\i OpportunitytodowhatIdobest}.Helpingpeoplegetintoroleswhere
ey can most fully use their inherent talents is the ongoing work
great managers. Learning about individual differences through
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 ex
perience and assessment can help the manager position people
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 ef
ficiently, within and across roles.
1 {\i Recognition}{\i for}{\i good}{\i work}.When managers ask employees who
are
rforming at a high level whether they are suffering from too
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 mu
ch recognition, they rarely, if ever, get an affirmative response.
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 An
other ongoing management challenge is to understand how
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 ea
ch person prefers to be recognized, to make it objective and
al by basing it on performance, and to do it frequently.
1 {\i Someone}{\i at}{\i work}{\i cares}{\i about}{\i me}. For each person,
feeling "cared
\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh12199 \sl-320 \f20 \fs19 \cf1 ab
out" may mean something different. The best managers listen
individuals and respond to their unique needs. In addition,
ey find the connection between the needs of the individual and
e needs of the organization.
1 {\i Encourages}{\i my}{\i development}. How employees are coached can
fluence how they perceive their future.If the manager is helping
e employee improve as an individual by providing opportunities
at are in sync with the employee's talents, both the employee
d the company will profit.
1 {\i Opinions}{\i count}. Asking for the employee's input, and considering
at input as decisions are made,can often lead to better decisions.
6}{\fs10
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
8. \par
}
9. \par
}
0. \par
}
1. \par
}
12. \par
}
This is because employees are often closer than the manager is
individuals and variables that affect the overall system. In
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 ad
dition, when employees feel they are involved in decisions,
ey take greater ownership of the outcomes.
1 {\i Mission/Purpose}. Great managers often help people see not
ly the purpose of their work, but also how each person's work
fluences and relates to the purpose of the organization and its
tcomes. Reminding employees of the big-picture impact of

\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 wh
at they do each day is important, whether it is how their work
fluences the customer, safety, or the public.
1 {\i Associates}{\i committed}{\i to}{\i quality}. Managers can influence th
e extent
whichemployeesrespectoneanotherbyselectingconscientious
ployees, providing some common goals and metrics around
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 qu
ality, and increasing associates' frequency of opportunity for
teraction.
1 {\i Best}{\i friend}. Managers vary in the extent to which they creat
e
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 op
portunities for people at work to get to know one another, and
whether they value close, trusting relationships at work. The
st managers do not subscribe to the idea that there should be
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 no
close friendships at work; instead, they free people to get to
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 kn
ow one another, which is a basic human need. This, then, can
fluence communication, trust, and other outcomes.
1 {\i Progress}. Providing a structured time to discuss each employee's
ogress, achievements, goals, and so on, is important for both
nagers and employees. Great managers regularly meet with
dividuals, both to learn from them and to give them guidance.
is give-and-take helps both managers and employees make
tter decisions.
1 {\i Learn}{\i and}{\i grow}. In addition to having a need to be recognized
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 fo
r good work, most employees have a need to know they are
\par}{\phpg\posx5880\pvpg\posy1741\absw6143\absh10365 \sl-320 \f20 \fs19 \cf1 im
proving and have chances to improve themselves. Great
nagers pick training that will benefit the individual and the
ganization. \par
}
opyright 1993-1998, 2
}
13 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
As a total instrument (sum or mean of items 01-12), the Q{\up006 \fs12 12} has
a Cronbach's
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 alp
ha of 0.91 at the business-unit level. The meta-analytic convergent validity of
equally weighted mean (or sum) of items 01-12 (GrandMean) to the equally
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 wei
ghted mean (or sum) of additional items in longer surveys (measuring
all
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 kno
wn facets of job satisfaction and engagement) is 0.91. This provides evidence
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 tha
t the Q {\up006 \fs12 12},as a composite measure,captures the general factor in
longer employee
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-319 \f20 \fs20 \cf1 sur
veys. Individual items correlate to their broader dimension true-score values,
average, at 0.69.
As mentioned, this is the sixth published iteration of Q{\up006 \fs12

12} business-unit-level
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-319 \f20 \fs20 \cf1 met
a-analysis. The current meta-analysis includes a larger number of studie
s,
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 bus
iness units, and industries represented, and two additional outcomes studied
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 (ab
senteeism and shrinkage). This meta-analysis includes a much larger number
studies with safety as a dependent variable, and more studies from countries
side the United States (20 studies conducted exclusively outside the United
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 Sta
tes, including data from Asia, Canada, Central America, Europe, and South
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 Ame
rica).This meta-analysis also includes updated estimates of reliabilities across
iness units and includes all available Gallup studies (whether publishe
d or
\par}{\phpg\posx4439\pvpg\posy1741\absw7273\absh5395 \sl-320 \f20 \fs20 \cf1 unp
ublished) and has no risk of publication bias. \par
}
\par
}
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
Q {\up006 \fs25 12} Meta-Analysis
{\i \fs28 Meta-Analysis,}{\i \fs28 Hypothesis,}{\i \fs28 Methods,}{\i \fs28
and}{\i \fs28 Results }\par
}
A meta-analysis is a statistical integration of data accumulated acros
s many
fferent studies. As such, it provides uniquely powerful information because it
ntrols for measurement and sampling errors and other idiosyncrasies tha
t
stort the results of individual studies. A meta-analysis eliminates bias
es and
ovides an estimate of true validity or true relationship between two or more
riables. Statistics typically calculated during meta-analyses also allow
the
searcher to explore the presence, or lack thereof, of moderators of relationship
s.
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 Mo
re than 1,000 meta-analyses have been conducted in the psychological,
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 ed
ucational, behavioral, medical, and personnel selection fields. The rese
arch
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 li
terature in the behavioral and social sciences fields includes a multi
tude of
dividualstudieswithapparentlyconflictingconclusions.Meta-analysis,however,
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 al
lows the researcher to estimate the mean relationship between variables
and
ke corrections for artifactual sources of variation in findings across studies.
It
ovides a method by which researchers can determine whether validities
and
lationships generalize across various situations (e.g., across firms or geograph
ical
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 lo
cations).
1 This paper will not provide a full review of meta-analysis. Rather, t

he authors
courage readers to consult the following sources for both back
ground
formation and detailed descriptions of the more recent meta-analytic methods:
hmidt (1992); Hunter and Schmidt (1990, 2004); Lipsey and Wilson (1993);
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 Ba
ngert-Drowns (1986); and Schmidt, Hunter, Pearlman, and Rothstein-Hirsh
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 (1
985).
1 {\b The}{\b hypotheses}{\b examined}{\b for}{\b this}{\b meta-analysis}{\
b were}{\b as}{\b follows: }
1 {\i Hypothesis}{\i 1:} Business-unit-level employee engagement will have posi
tive average
rrelations with the business-unit outcomes of customer loyalty, productiv
ity,
d profitability, and negative correlations with employee turnover, emplo
yee
fety incidents (accidents), absenteeism, and shrinkage (theft).
1 {\i Hypothesis}{\i 2:} The correlations between engagement and business-unit
outcomes
ll generalize across organizations for all business-unit outcomes. That is, thes
e
rrelations will not vary substantially across organizations, and in part
icular,
ere will be few, if any, organizations with zero or negative correlations.
1 A total of one hundred sixty-six (166) studies for 125 independent organizatio
ns
\par}{\phpg\posx4430\pvpg\posy3266\absw7371\absh10811 \sl-320 \f20 \fs19 \cf1 ar
e included in Gallup's inferential database {\f63 \u8212\'3f} studies conducted
as proprietary
1 \fi6799 {\f10 \fs16 15 }\par
}
9 \cf111 Meta-Analysis \par
}
{\phpg\posx1823\pvpg\posy10689\absw2464\absh517 \b \f10 \fs19 \cf111 \fi620 \b \
f10 \fs19 \cf111 Hypothesis and
\par}{\phpg\posx1823\pvpg\posy10689\absw2464\absh517 \sl-320 \b \f10 \fs19 \cf11
1 Study Characteristics \par
}
opyright 1993-1998, 2
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
research for various organizations. In each Q {\up006 \fs12 12}, one or more o
f the Q {\up006 \fs12 12} items were
\par}{\phpg\posx4439\pvpg\posy1741\absw7421\absh10886 \sl-320 \f20 \fs20 \cf1 us
ed (as a part of standard policy, starting in 1997, all items were included in a
ll
udies), and data were aggregated at the business-unit level and correlated with
e following aggregate business-unit performance measures:
i360 {\cf111 \f0\fs34 \bullet }{\f10 \fs26 \cf111 }
Customer metrics (referr
ed to as customer loyalty)
Profitability
Productivity
Turnover
Safety and Health

Absenteeism
Shrinkage
1 That is, in these analyses, the unit of analysis was the business un
it, not the
dividual employee.
1 Pearson correlations were calculated, estimating the relationship of b
usiness\par}{\phpg\posx4439\pvpg\posy1741\absw7421\absh10886 \sl-320 \f20 \fs20 \cf1 un
it average measures of employee engagement (the mean of the Q{\up006 \
fs12 12} items)
each of these seven general business outcomes. Correlations were calculated
ross business units within each company, and these correlation coefficients were
tered into a database. The researchers then calculated mean validities, standard
viations of validities, and validity generalization statistics for each item for
each
the seven business-unit outcome measures.
1 As with previous meta-analyses, some of the studies were concurrent v
alidity
udies, where engagement and performance were measured within roughly
e same time period, or with engagement measurement slightly trailing th
e
rformance measurement (since engagement is relatively stable and a summation
the recent past, such studies are considered "concurrent"). Predictive validity
udies involve measuring engagement at time 1 and performance at time
2.
\par}{\phpg\posx4439\pvpg\posy1741\absw7421\absh10886 \sl-320 \f20 \fs20 \cf1 "P
redictive" validity estimates were obtained for approximately 43% of th
e
mpanies included in this meta-analysis. This paper does not directly address
sues of causality, which are best addressed with meta-analytic longitud
inal
\par}{\phpg\posx4439\pvpg\posy1741\absw7421\absh10886 \sl-320 \f20 \fs20 \cf1 da
ta, consideration of multiple variables, and path analysis. Issues of causality
are
scussed and examined extensively in other sources (Harter, Schmidt, Asplund,
\par}{\phpg\posx4439\pvpg\posy1741\absw7421\absh10886 \sl-320 \f20 \fs20 \cf1 &
Killham, 2005). \par
}
\par
}
}
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01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
Studies for the current meta-analysis were selected so that each comp
any was
presented once in each analysis. For several companies, multiple studies were
nducted. In order to include the best possible information for each company
presented in the study, some basic rules were used. If two concurrent studies
re conducted for the same client (where Q {\up006 \fs12 12} and outcome data we
re collected
ncurrently, i.e., in the same year), then the weighted average effect sizes acro
ss

e multiple studies were entered as the value for that company. If a company had
\par}{\phpg\posx4439\pvpg\posy1741\absw7385\absh12184 \sl-320 \f20 \fs20 \cf1 bo
th a concurrent and a predictive study (where the Q{\up006 \fs12 12} was collec
ted in year 1
d outcomes were tracked in year 2), then the effect sizes from the predictive
udy were entered. If a company had multiple predictive studies, then the mean
the correlations in these studies was entered. If sample sizes varied substanti
ally
repeated studies for an organization, the study with the larger of the sample
\par}{\phpg\posx4439\pvpg\posy1741\absw7385\absh12184 \sl-320 \f20 \fs20 \cf1 si
zes was used.
For 54 companies, the
re were studies that examined the relationship
i720 between business-unit employee perceptions and customer perceptions.
i720 Customer perceptions included customer metrics, patient metrics, and
i720 student ratings of teachers. These metrics included measures of loyalty,
i720 satisfaction,andengagement.Thelargestrepresentationofstudiesincluded
i720 loyalty metrics (i.e., likelihood to recommend or repeat business), so we
i720 refer to customer metrics as customer loyalty in this study. Instruments
i720 varied from study to study. The general index of customer loyalty was an
i720 average score of the items included in each measure. A growing number
i720 of studies include "customer engagement" as the metric of choice, which
i720 measures the emotional connection between the customers and the
i720 organization that serves them.For more information on the interaction of
i720 employee and customer engagement, see Fleming, Coffman, and Harter
i720 (2005), and Harter, Asplund, and Fleming (2004).
Profitability studies
were available for 63 companies. Definition of
i720 profitability typically was a percentage profit of revenue (sales). In seve
ral
i720 companies, the researchers used {\f63 \u8212\'3f} as the best measur
e of profit {\f63 \u8212\'3f} a
i720 difference score from the prior year or a difference from a budg
eted
i720 amount, because it represented a more accurate measure of each unit's
i720 relative performance. As such, a control for opportunity was used when
i720 profitability figures were deemed less comparable from one unit to
i720 the next. For example, a difference variable involved dividing profit by
i720 revenue for a business unit and then subtracting a budgeted percentage
i720 from this percentage. In every case, profitability variables were measures
i720 of margin, and productivity variables (which follow) were measures
of
i720 amount produced.
\cf1 \fi6790 {\f10 \fs16 17 }\par
}
opyright 1993-1998, 2
}
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}
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}
\par
}
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{\phpg\posx8843\pvpg\posy5701\absw885\absh424 \b \f10 \fs18 \cf1 \b \f10 \fs18 \
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\cf1 2
\par}{\phpg\posx7688\pvpg\posy6635\absw210\absh1033 \sl-191 \f10 \fs14 \cf1 \fi4
6 2
6 1
6 1
6 3 \par
}
\cf1 59
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7
4 174
11 27
11 94
11 86 \par
}
4 \cf1 581
\par}{\phpg\posx10525\pvpg\posy6635\absw541\absh1033 \sl-192 \f10 \fs14 \cf1 62,
291
\par}{\phpg\posx10525\pvpg\posy6635\absw541\absh1033 \sl-191 \f10 \fs14 \cf1 \fi
46 7,215
111 985
46 2,038
46 2,785 \par
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\par}{\phpg\posx7734\pvpg\posy8216\absw110\absh1632 \sl-281 \f10 \fs14 \cf1 2 \p
ar
}
\cf1 8
6 89
6 81
6 60
6 35
\par
}
\cf1 1,335

46 5,797
062
111 639
46 2,169
243
111 992
111 716
926 \par
}
\par
}
85 \par
}
3,790 \par
}
2
\par}{\phpg\posx7734\pvpg\posy11134\absw110\absh1897 \sl-192 \f10 \fs14 \cf1 1 \
par
}
\cf1 105
64 793
64 279
64 567
64 732
64 960
64 106
45
111 11
9

64 180 \par
}
4 \cf1 8,313
,763
,795
i46 7,362
,191
,287
i46 1,051
,630
i111 484
,439
i46 3,004 \par
}
\cf1 Total \par
}
\cf1 125 \par
}
\cf1 23,910 \par
}
4 \cf1 681,799
\par}{\phpg\posx10486\pvpg\posy13842\absw1036\absh517 \sl-192 \par\b \f10 \fs14
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}
opyright 1993-1998, 2
}
19 \par
}
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}
{\phpg\posx4440\pvpg\posy1741\absw4941\absh336 \f20 \fs19 \cf1 \f20 \fs19 \cf1 T
able 1 {\f63 \u8212\'3f} Summary of Studies by Industry (continued) \par
}
\cf1 Industry Type
cf1 Services
\fi180 {\b0 \fs14 Business }
\fi180 {\b0 \fs14 Education }
\fi180 {\b0 \fs14 Government }
\fi180 {\b0 \fs14 Health }
\fi180 {\b0 \fs14 Hospitality }
\fi180 {\b0 \fs14 Hotels }
\fi180 {\b0 \fs14 Recreation }
cf1 Transport/Public
Utilities

\fi180 {\b0 \fs14 Trucking }
\fi180 {\b0 \fs14 Communications }
\fi180 {\b0 \fs14 Electric }
cf1 Total
cf1 \fi180 {\b0 \fs14 Financial }
\fi180 {\b0 \fs14 Manufacturing }
\fi180 {\b0 \fs14 Materials}{\b0 \fs14 and}{\b0 \fs14 Construction }
\fi180 {\b0 \fs14 Real}{\b0 \fs14 Estate }
\fi180 {\b0 \fs14 Retail }
\fi180 {\b0 \fs14 Services }
\fi180 {\b0 \fs14 Transportation/Public }
\fi180 {\b0 \fs14 Utilities }\par
}
\cf1 Companies \par
}
{\phpg\posx8397\pvpg\posy2307\absw1429\absh491 \b \f10 \fs18 \cf1 \fi206 \b \f10
\fs18 \cf1 Number of
\par}{\phpg\posx8397\pvpg\posy2307\absw1429\absh491 \sl-314 \b \f10 \fs18 \cf1 B
usiness Units \par
}
\cf1 Respondents \par
}
\cf1 1
6 7
6 4
6 1
6 4
6 1 \par
}
\cf1 20
4 310
4 240
8
11 30

4 202
11 14 \par
}
4 \cf1 600
746
46 8,336
990
46 2,612
924
111 288 \par
}
\par}{\phpg\posx7452\pvpg\posy5296\absw110\absh514 \sl-191 \f10 \fs14 \cf1 2 \pa
r
}
\cf1 96
231 \par
}
\cf1 6,213
33
6 4,574 \par
}
9
6 2
6 2
6 8 \par
}
\cf1 5,227
11 704
11 218
11 185
77
6 3,034
6 4,465 \par
}
\cf1 75,895
46 48,953
46 19,926
93 3,790
,299
,496
46 54,420 \par
}
cf1 Total \par
}
cf1 125 \par
}
cf1 23,910 \par
}
\cf1 681,799 \par
}
Table 2 provides a summary of studies (per company) sorted by busines
s or
\par}{\phpg\posx4440\pvpg\posy9501\absw7412\absh2065 \sl-320 \f20 \fs19 \cf1 ope
rational unit type. There is also considerable variation in type of bu
siness
\par}{\phpg\posx4440\pvpg\posy9501\absw7412\absh2065 \sl-320 \f20 \fs19 \cf1 uni
t, ranging from stores to plants/mills to departments to schools. Overall, 19
\par}{\phpg\posx4440\pvpg\posy9501\absw7412\absh2065 \sl-320 \f20 \fs19 \cf1 dif
ferent types of business units are represented; the largest number of companies
\par}{\phpg\posx4440\pvpg\posy9501\absw7412\absh2065 \sl-320 \f20 \fs19 \cf1 had
studies of workgroups, stores, or bank branches. Likewise, workgroups, stores,
bank branches have the highest proportional representation of business
/
\par}{\phpg\posx4440\pvpg\posy9501\absw7412\absh2065 \sl-320 \f20 \fs19 \cf1 ope
rating units. \par
}
\par
}
}

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}
able 2 {\f63 \u8212\'3f} Summary of Business/Operating Unit Types \par
}
\cf1 Business/Operating
Unit Type
cf1 {\b0 \fs14 Bank}{\b0 \fs14 Branch }
{\b0 \fs14 Call}{\b0 \fs14 Center }
{\b0 \fs14 Call}{\b0 \fs14 Center}{\b0 \fs14 Department }
{\b0 \fs14 Cost}{\b0 \fs14 Center }
{\b0 \fs14 Dealership }
{\b0 \fs14 Division }
{\b0 \fs14 Hospital }
{\b0 \fs14 Hotel }
{\b0 \fs14 Location }
{\b0 \fs14 Mall }
{\b0 \fs14 Patient}{\b0 \fs14 Care}{\b0 \fs14 Unit }
{\b0 \fs14 Plant/Mill }
{\b0 \fs14 Region }
{\b0 \fs14 Restaurant }

{\b0 \fs14 Sales}{\b0 \fs14 Division }
{\b0 \fs14 Sales}{\b0 \fs14 Team }
{\b0 \fs14 School }
{\b0 \fs14 Store }
{\b0 \fs14 Workgroup }\par
}
Companies
423 {\fs14 13 }
469 {\fs14 2 }
469 {\fs14 4 }
469 {\fs14 2 }
469 {\fs14 2 }
469 {\fs14 2 }
469 {\fs14 4 }
469 {\fs14 3 }
469 {\fs14 7 }
469 {\fs14 2 }
469 {\fs14 2 }
469 {\fs14 4 }
469 {\fs14 1 }
469 {\fs14 5 }
469 {\fs14 4 }
469 {\fs14 4 }
469 {\fs14 6 }
423 {\fs14 24 }
423 {\fs14 34 }\par
}
\fs21 \cf1 Number of
{\b0 \fs17 Business}{\b0 \fs17 Units }
\fi482 {\b0 \fs14 5,038 }
\fi593 {\b0 \fs14 41 }

\fi547 {\b0 \fs14 120 }
\fi567 {\b0 \fs14 68\\ }
\fi547 {\b0 \fs14 105 }
\fi593 {\b0 \fs14 29 }
\fi547 {\b0 \fs14 248 }
\fi547 {\b0 \fs14 101 }
\fi547 {\b0 \fs14 130 }
\fi547 {\b0 \fs14 185 }
\fi547 {\b0 \fs14 177 }
\fi547 {\b0 \fs14 131 }
\fi593 {\b0 \fs14 96 }
\fi547 {\b0 \fs14 369 }
\fi593 {\b0 \fs14 34 }
\fi547 {\b0 \fs14 313 }
\fi547 {\b0 \fs14 296 }
\fi482 {\b0 \fs14 9.097 }
\fi482 {\b0 \fs14 7,332 }
\par}{\phpg\posx8330\pvpg\posy2460\absw1382\absh4435 \sl-207 \par\par\b \f10 \fs
21 \cf1 \fi435 {\b0 \fs14 23,910 }\par
}
Respondents
i348 {\fs14 65,653 }
i394 {\fs14 4,152 }
i394 {\fs14 2,409 }
i348 {\fs14 10,597 }
i394 {\fs14 8,313 }
i394 {\fs14 5,090 }
i348 {\fs14 31,167 }
i348 {\fs14 10,111 }
i394 {\fs14 6,730 }
i394 {\fs14 3,790 }

i394 {\fs14 4,433 }
i348 {\fs14 38,155 }
i394 {\fs14 6,213 }
i348 {\fs14 21,183 }
i394 {\fs14 1,515 }
i348 {\fs14 16,791 }
i348 {\fs14 10,496 }
i301 {\fs14 327,670 }
i301 {\fs14 107,331 }\par
}
5 \par
}
81,799 \par
}
cf1 Total \par
}
9 \cf111 Meta-Analytic Methods Used \par
}
Analyses included weighted average estimates of true validity, estimates
of
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 sta
ndard deviation of validities, and corrections made for sampling
error,
surement error in the dependent variables, and range variation and restriction
the independent variable (Q {\up006 \fs11 12} GrandMean) for these validities.
An additional
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-319 \f20 \fs19 \cf1 ana
lysis was conducted, correcting for independent-variable measurement error.
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 The
most basic form of meta-analysis corrects variance estimates only for sampling
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 err
or. Other corrections recommended by Hunter and Schmidt (1990, 2004)
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 inc
lude correction for measurement and statistical artifacts, such as rang
e
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 res
triction and measurement error in the performance variables gathered. Th
e
\par}{\phpg\posx4440\pvpg\posy8321\absw7264\absh2929 \sl-320 \f20 \fs19 \cf1 def
initions of the above procedures are provided in the sections that follow. \par
}
opyright 1993-1998, 2
}

21 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
\par
}
Gallup researchers gathered performance-variable data for multiple
time
riods to calculate the reliabilities of the business performance measures. Since
ese multiple measures were not available for each study, the researchers used
tifact distributions meta-analysis methods (Hunter & Schmidt, 1990, pp.
8-197) to correct for measurement error in the performance variables. T
he
tifact distributions developed were based on test-retest reliabilities, where th

ey
re available, from various studies. The procedure followed for calculatio
n of
siness-unit outcome-measure reliabilities was consistent with Scenario 23 in
hmidt and Hunter (1996). To take into account that some change in outcomes
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 (s
tability) is a function of real change, test-retest reliabilities were calculate
d using
e following formula:
1 \fi2884 {\b (r12}{\b x}{\b r23)/r13 }
1 \fi720 {\i Where}{\i r12}{\i is}{\i the}{\i correlation}{\i of}{\i the}{
\i outcome}{\i measured}{\i at}{\i time}{\i 1}{\i with }
i720 {\i the}{\i same}{\i outcome}{\i measured}{\i at}{\i time}{\i 2;}{\i
r23}{\i is}{\i the}{\i correlation}{\i of}{\i the }
i720 {\i outcome}{\i measured}{\i at}{\i time}{\i 2}{\i with}{\i the}{\i
outcome}{\i measured}{\i at}{\i time}{\i 3; }
i720 {\i and}{\i r13}{\i is}{\i the}{\i correlation}{\i of}{\i the}{\i ou
tcome}{\i measured}{\i at}{\i time}{\i 1}{\i with}{\i the }
i720 {\i outcome}{\i measured}{\i at}{\i time}{\i 3. }
1 The above formula factors out real change (which is more likely to occur from
time
riod 1-3 than from time periods 1-2 or 2-3) from random changes in business\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 un
it results caused by measurement error, data collection errors, sampling errors
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 (p
rimarily in customer measures), and uncontrollable fluctuations in outcom
e
asures. Some estimates were available for quarterly data, some for semiannual
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 da
ta, and others for annual data. The average time period in artifact distribution
s
ed for this meta-analysis was equal to the average time period across studies
r each criterion type. See Appendix A for a listing of the reliabilities used in
e corrections for measurement error. Artifact distributions for reliability were
llected for customer measures, profitability, productivity, turnover, and safety
.
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 Bu
t they were not collected for absenteeism and shrinkage, because they were
t available at the time of this study. Therefore, the assumed reliabil
ity for
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 ab
senteeism and shrinkage was 1.00, resulting in downwardly biased true validity
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 es
timates (the estimates of validity reported here are lower than reality). Artifa
ct
stributions for the last two variables will be added to upcoming reports as they
come available.
1 It could be argued that, because the independent variable (employee engagement
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 as
measured by Q{\up006 \fs11 12}) is used in practice to predict outcomes, the p
ractitioner must
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-316 \f20 \fs20 \cf1 li
ve with the reliability of the instrument he or she is using.However,correcting
for
asurement error in the independent variable answers the theoretical question of
\par}{\phpg\posx4439\pvpg\posy1741\absw7331\absh12199 \sl-320 \f20 \fs20 \cf1 ho
w the actual constructs (true scores) relate to each other. Therefore, we presen
t
fs20 \cf1 \fi3827 {\fs11 Copyright}{\fs11 1993-1998,}{\fs11 2}{\fs11
6}{\f
s11 Gallup,}{\fs11 Inc.}{\fs11 All}{\fs11 rights}{\fs11 reserved. }\par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
analyses both before and after correcting for independent variable rel
iability.
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 Ap
pendix B presents the distributions of reliabilities for the GrandMean of Q {\up
006 \fs12 12}.
ese values were computed in the same manner as were those for the business\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 un
it outcomes.
1 In correcting for range variation and range restriction, there are fu
ndamental,
eoretical questions that need to be considered relating to whether suc
h
rrection is necessary. In personnel selection, validities are routinely correcte
d
r range restriction because, in selecting applicants for jobs, those scoring hig
hest
the predictor are typically selected. This results in explicit range
restriction
at biases observed correlations downward (i.e., attenuation). In the employee
tisfaction and engagement arena, one could argue that there is no explicit range
striction because we are studying results as they exist in the workplace. Work
its are not selected based on scores on the predictor (Q {\up006 \fs12 12} scor
es). However, in
udying companies, we have observed that there is variation across companies in
andard deviations of indices. One hypothesis for why this variation occurs is th
at
mpanies vary in how they encourage employee satisfaction and engagement
itiatives and in how they have or have not developed a common set of values
d a common culture. Therefore, the standard deviation of the population
of
siness units across organizations studied will be greater than the sta
ndard

viation within the typical company.This variation in standard deviations across
mpanies can be thought of as indirect range restriction (as opposed to direct
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 ra
nge restriction). Improved indirect range-restriction corrections have be
en
corporated into this meta-analysis (Hunter, Schmidt, & Le, in press).
1 Since the development of the Q{\up006 \fs12 12}, Gallup has collected descrip
tive data on more
an 7 million respondents, 600,000 business units or workgroups, and 50
0
mpanies.This accumulation of data indicates that the standard deviation within
given company is approximately three-fourths the standard deviation in
the
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 po
pulation of all business units. In addition, the ratio of standard deviation for
a
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 gi
ven company relative to the population value varies from company to company.
erefore, if one goal is to estimate the effect size in the population of all bus
iness
its (arguably a theoretically important issue), then correction should be made
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 ba
sed on such available data. In the observed data, correlations are attenuated fo
r
mpanies with less variability across business units than the population average,
d vice versa. As such, variability in standard deviations across companies will
\par}{\phpg\posx4439\pvpg\posy1741\absw7320\absh12184 \sl-320 \f20 \fs21 \cf1 cr
eate variability in observed correlations and is therefore an artifact
that can
corrected for in interpreting the generalizability of validities. Appendices in
rter and Schmidt (2000) provided artifact distributions for range-restriction/
riation corrections used for meta-analysis. These artifact distributions
have
nce been updated substantially. Due to the increased size of these tables, they
\cf1 \fi6790 {\f10 \fs17 23 }\par
}
opyright 1993-1998, 2
}

ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
are not included in this report. They resemble those reported in the earlier st
udy,
t with a larger number of entries. The following excerpt provides an overview
meta-analysis conducted using artifact distributions:
1 \fi359 In any given meta-analysis, there may be several artifacts for which ar
tifact
i359 information is only sporadically available. For example, suppose measuremen
t
i359 error and range restriction are the only relevant artifacts beyond
sampling
i359 error. In such a case, the typical artifact distribution-based meta-analysi
s is
i359 conducted in three stages:
First, information is
compiled on four distributions: the distribution

i720 of the observed correlations, the distribution of the reliability
of the
i720 independent variable, the distribution of the reliability of the dependent
i720 variable, and the distribution of the range departure. There are then four
i720 means and four variances compiled from the set of studies, with e
ach
i720 study providing whatever information it contains.
Second,the distribution
of observed correlations is corrected for sampling
i720 error.
Third, the distribution
corrected for sampling error is then corrected for
i720 error of measurement and range variation (Hunter & Schmidt, 1990, pp.
i720 158-159).
1 In this study, statistics are calculated and reported at each level
of analysis,
arting with the observed correlations and then correcting for sampling error,
asurement error, and, finally, range variation. Both within-company range\par}{\phpg\posx4439\pvpg\posy1741\absw7465\absh10814 \sl-320 \f20 \fs19 \cf1 va
riation corrections (to correct validity generalization estimates) and between\par}{\phpg\posx4439\pvpg\posy1741\absw7465\absh10814 \sl-320 \f20 \fs19 \cf1 co
mpany range-restriction corrections (to correct for differences in varia
tion
ross companies) were made. Between-company range-restriction corrections
e relevant in understanding how engagement relates to performance across the
siness units of all companies. As alluded to, we have applied the indirect range
striction correction procedure to this meta-analysis (Hunter et al., in press).
1 The meta-analysis includes an estimate of the mean sample-size-weighte
d
lidity and the variance across the correlations {\f63 \u8212\'3f} again weightin
g each validity
\par}{\phpg\posx4439\pvpg\posy1741\absw7465\absh10814 \sl-320 \f20 \fs19 \cf1 by
its sample size. The amount of variance predicted for weighted correlations on
e basis of sampling error was also computed. The following is the formula to
\par}{\phpg\posx4439\pvpg\posy1741\absw7465\absh10814 \sl-320 \f20 \fs19 \cf1 ca
lculate variance expected from sampling error in "bare bones" meta-analyses,
ing the Hunter et al. (in press) technique referred to on the previous page: \pa
r
}
\par
}
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
{\phpg\posx6539\pvpg\posy2095\absw459\absh488 \f30 \fs28 \cf0 \f30 \fs28 \cf0 s{
\dn006 \f20 \fs21 e }\par
}
\par
}
{\phpg\posx6948\pvpg\posy1883\absw2434\absh552 \f20 \fs28 \cf0 \f20 \fs28 \cf0 =
(1 -{\fs36 -r}{\i } ) / ({\i N} - 1) \par
}
\par
}

\par
}
Residual standard deviations were calculated by subtracting the amount
of
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 var
iance due to sampling error, the amount of variance due to study differences in
surement error in the dependent variable, and the amount of variance due to
dy differences in range variation from the observed variance. To estimate the
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 tru
e validity standard deviations, the residual standard deviation was adjusted for
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 bia
s due to mean unreliability and mean range restriction.The amount of variance
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 due
to sampling error, measurement error, and range variation was divided
by
observed variance to calculate the total percentage variance accounted
for.
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 One
rule of thumb adopted from the literature is that, if over 75% of variance in
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 val
idities across studies is due to sampling error and other artifacts, the validit
y is
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 ass
umed generalizable.
As in Harter, Schmidt, and Hayes (2002) and Harter et al. (2003), we calculated
correlation of engagement to composite performance. This calculation
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 ass
umes managers are managing toward multiple outcomes simultaneously and
t each outcome occupies some space in the overall evaluation of performance.
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 To
calculate the correlation to the composite index of performance, we used the
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 Mos
ier (1943) formula to determine the reliability of the composite measu
re
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 (as
described in Harter, Schmidt, and Hayes, 2002), with updated reliabil
ity
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 dis
tributions and updated intercorrelations of the outcome measures. In addition,
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 giv
en the increase in number of outcomes studied, we included absenteeism and
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 shr
inkage as outcomes in the composite performance definition. The reliability
the composite metric is 0.89. Composite performance was measured as the
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 equ
ally weighted sum of customer loyalty, turnover (reverse scored as retention),
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 saf
ety (accidents reverse scored), absenteeism (reverse scored), shrinkage (reverse
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 sco

red), and financials (with profitability and productivity equally weighted). We
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 als
o calculated composite performance as the equally weighted sum of the most
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 dir
ect outcomes of engagement {\f63 \u8212\'3f} customer loyalty, turnover (reverse
scored as
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 ret
ention), and safety (accidents reverse scored), absenteeism (reverse scored), an
d
inkage (reverse scored). The reliability of this composite variable is 0.87.
In our research, we used the Schmidt and Le (2004) meta-analysis package (the
\par}{\phpg\posx4440\pvpg\posy3072\absw7466\absh9591 \sl-320 \f20 \fs19 \cf1 art
ifact distribution meta-analysis program with correction for indirect ra
nge
triction). The program package is described in Hunter and Schmidt (2004). \par
}
opyright 1993-1998, 2
}
25 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
\cf111 Results \par
}
The focus of analyses for this report is on the relationship between overall em
ployee
gagement (defined by an equally weighted GrandMean of Q{\up006 \fs11 12}) and a
variety of
tcomes.Table 3 provides meta-analytic and validity generalization statistics for
e relationship between employee engagement and business performance for
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 ea
ch of the seven outcomes studied.
1 Mean observed correlations and standard deviations are followed by two forms o
f
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 tr
ue validity estimation.The first corrects for range variation within companies a
nd
pendent-variable measurement error. This range-restriction correction place
s
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 al
l companies on the same basis in terms of variability of employee engagement
ross business units. These results can be viewed as estimating the relationships
ross business units within the average company. The second corrects for range
striction across the population of business units and dependent-variable
asurement error. Estimates that include the latter range-restriction correction
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 ap
ply to interpretations of effects in business units across companies, as opposed
effects expected within a given company. Because there is more variation in
siness units across companies than there is within the average company, effect
zes are higher when true validity estimates are calculated for busines
s units
ross companies.
1 For instance, observe the estimates relative to the customer loyalty
criteria.
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 Wi
thout the between-company range-restriction correction (which is relevant

the effect within the typical company), the true validity value of e
mployee
gagement is 0.22 with a 90% CV of 0.22. With the between-company range\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 re
striction correction (which is relevant to business units across companies), the
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 tr
ue validity value of employee engagement is 0.33 with a 90% CV of 0.32. As
prior studies, findings here show high generalizability across companie
s in
e relationship between employee engagement and customer loyalty metrics,
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320
ofitability, productivity, employee turnover, and safety
of
e variability in correlations across companies was due
or in
dividual studies, and for each of these five outcomes, all of
\f20 \fs19 \cf1 pr

outcomes. Most
\f20 \fs19 \cf1 th
to sampling err
\f20 \fs19 \cf1 in
the variability in

rrelations across companies can be attributed to artifacts (sampling error, rang
e
riation, and measurement error). In other words, the true validity is essentiall
y
e same for each company studied. For the two new outcomes (absenteeism
d shrinkage), results indicate high generalizability across the three companies
th shrinkage data, and substantial generalizability for absenteeism. However,
t all of the variance in correlations of employee engagement and absenteeism is
\par}{\phpg\posx4430\pvpg\posy1741\absw7310\absh11032 \sl-320 \f20 \fs19 \cf1 ex
plained by artifacts. It is possible that this is due to a lack of reliability e
stimates
r this outcome. Once reliability estimates become available and as more studies
\par
}
\par
}
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
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14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
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14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
14005145140051451400514514005145140051451400514514005145140051451400514514005145
1400514514005145140051451400514514005145140051451401ffd9
}
{\phpg\posx720\pvpg\posy1741\absw11055\absh1686 \f20 \fs19 \cf1 \fi3720 \f20 \fs
19 \cf1 are added to the meta-analysis, future research may shed light on this.
Regardless,
3720 76% of the variability in the correlations across the six companies is expl
ained by
3720 the artifacts we were able to account for {\f63 \u8212\'3f} substantial evi
dence of generalizability
3720 (Schmidt & Hunter, 1977).
Table 3 {\f63 \u8212\'3f} Meta-Analysis of Relationship Between Employee Engage
ment and Business-Unit Performance \par
}
{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \f10 \fs14 \cf1 \f10 \fs14 \cf1 N
umber of Bus. Units
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-174 \f10 \fs14 \cf1 Numb
er of r's
Mean Observed r
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-174 \f10 \fs14 \cf1 Obse
rved SD
True Validity r{\up006 \fs8 1 }
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-174 \f10 \fs14 \cf1 True
Validity SD{\up006 \fs8 1 }
True Validity{\up006 \fs8 2 }
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-174 \f10 \fs14 \cf1 True
Validity SD{\up006 \fs8 2 }
% Variance Acct'd for
97 {\f63 \u8212\'3f} sampling error
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-192 \f10 \fs14 \cf1 % Va
riance Acct'd for{\up006 \fs8 1 }
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-174 \f10 \fs14 \cf1 % Va
riance Acct'd for{\up006 \fs8 2 }
\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-161 \par\par\f10 \fs14 \
cf1 90% CV{\up006 \fs8 1 }

\par}{\phpg\posx830\pvpg\posy4661\absw1630\absh3397 \sl-154 \par\par\f10 \fs14 \
cf1 90% CV{\up006 \fs8 2 }\par
}
\cf1 Customer
\par}{\phpg\posx2699\pvpg\posy4053\absw966\absh3944 \sl-286 \par\b \f10 \fs17 \c
f1 \fi261 {\b0 \fs14 8,541 }
\par}{\phpg\posx2699\pvpg\posy4053\absw966\absh3944 \sl-174 \b \f10 \fs17 \cf1 \
fi372 {\b0 \fs14 54 }
f1 \fi307 {\b0 \fs14 0.17 }
fi307 {\b0 \fs14 0.09 }
f1 \fi307 {\b0 \fs14 0.22 }
fi307 {\b0 \fs14 0.00 }
f1 \fi307 {\b0 \fs14 0.33 }
fi307 {\b0 \fs14 0.00 }
f1 \fi372 {\b0 \fs14 70 }
f1 \fi326 {\b0 \fs14 131 }
fi326 {\b0 \fs14 132 }
\par}{\phpg\posx2699\pvpg\posy4053\absw966\absh3944 \sl-161 \par\par\b \f10 \fs1
7 \cf1 \fi307 {\b0 \fs14 0.22 }
7 \cf1 \fi307 {\b0 \fs14 0.32 }\par
}
\cf1 Profit\par}{\phpg\posx4142\pvpg\posy3933\absw644\absh4052 \sl-240 \b \f10 \fs17 \cf1 a
bility
f1 \fi52 {\b0 \fs14 14,044 }
fi211 {\b0 \fs14 63 }
f1 \fi146 {\b0 \fs14 0.11 }
fi146 {\b0 \fs14 0.08 }
f1 \fi146 {\b0 \fs14 0.12 }
fi146 {\b0 \fs14 0.00 }
f1 \fi146 {\b0 \fs14 0.19 }
fi146 {\b0 \fs14 0.00 }
f1 \fi210 {\b0 \fs14 67 }
f1 \fi164 {\b0 \fs14 104 }
fi164 {\b0 \fs14 105 }
7 \cf1 \fi146 {\b0 \fs14 0.12 }

7 \cf1 \fi146 {\b0 \fs14 0.19 }\par
}
\cf1 Product\par}{\phpg\posx5314\pvpg\posy3933\absw853\absh4052 \sl-240 \b \f10 \fs17 \cf1 \
fi220 ivity
f1 \fi162 {\b0 \fs14 15,152 }
fi321 {\b0 \fs14 83 }
f1 \fi256 {\b0 \fs14 0.15 }
fi256 {\b0 \fs14 0.09 }
f1 \fi256 {\b0 \fs14 0.16 }
fi256 {\b0 \fs14 0.00 }
f1 \fi256 {\b0 \fs14 0.24 }
fi256 {\b0 \fs14 0.00 }
f1 \fi320 {\b0 \fs14 62 }
f1 \fi274 {\b0 \fs14 109 }
fi274 {\b0 \fs14 109 }
7 \cf1 \fi256 {\b0 \fs14 0.16 }
7 \cf1 \fi256 {\b0 \fs14 0.24 }\par
}
\cf1 Turnover
f1 \fi163 {\b0 \fs14 15,871 }
fi321 {\b0 \fs14 54 }
f1 \fi226 {\b0 \fs14 -0.12 }
fi256 {\b0 \fs14 0.06 }
f1 \fi226 {\b0 \fs14 -0.18 }
fi256 {\b0 \fs14 0.00 }
f1 \fi226 {\b0 \fs14 -0.28 }
fi256 {\b0 \fs14 0.00 }
f1 \fi321 {\b0 \fs14 91 }
f1 \fi274 {\b0 \fs14 191 }
fi274 {\b0 \fs14 193 }
7 \cf1 \fi226 {\b0 \fs14 -0.18 }

7 \cf1 \fi226 {\b0 \fs14 -0.28 }\par
}
\fs17 \cf1 Safety
\par}{\phpg\posx7850\pvpg\posy3933\absw911\absh4052 \sl-240 \b \f10 \fs17 \cf1 I
ncidents
f1 \fi236 {\b0 \fs14 2,811 }
fi348 {\b0 \fs14 27 }
f1 \fi253 {\b0 \fs14 -0.15 }
fi283 {\b0 \fs14 0.12 }
f1 \fi253 {\b0 \fs14 -0.18 }
fi283 {\b0 \fs14 0.00 }
f1 \fi253 {\b0 \fs14 -0.28 }
fi283 {\b0 \fs14 0.00 }
f1 \fi347 {\b0 \fs14 71 }
f1 \fi301 {\b0 \fs14 103 }
fi301 {\b0 \fs14 104 }
7 \cf1 \fi253 {\b0 \fs14 -0.18 }
7 \cf1 \fi253 {\b0 \fs14 -0.28 }\par
}
\cf1 Absentee\par}{\phpg\posx9082\pvpg\posy3933\absw1007\absh4052 \sl-240 \b \f10 \fs17 \cf1
\fi320 ism
cf1 \fi351 {\b0 \fs14 598 }
\fi445 {\b0 \fs14 6 }
cf1 \fi303 {\b0 \fs14 -0.21 }
\fi333 {\b0 \fs14 0.15 }
cf1 \fi303 {\b0 \fs14 -0.21 }
\fi333 {\b0 \fs14 0.08 }
cf1 \fi303 {\b0 \fs14 -0.32 }
\fi333 {\b0 \fs14 0.11 }
cf1 \fi398 {\b0 \fs14 42 }
cf1 \fi398 {\b0 \fs14 75 }
\fi398 {\b0 \fs14 76 }

17 \cf1 \fi303 {\b0 \fs14 -0.12 }
17 \cf1 \fi303 {\b0 \fs14 -0.19 }\par
}
7 \cf1 Shrinkage
\cf1 \fi349 {\b0 \fs14 806 }
\fi443 {\b0 \fs14 3 }
\cf1 \fi301 {\b0 \fs14 -0.24 }
\fi331 {\b0 \fs14 0.03 }
\cf1 \fi301 {\b0 \fs14 -0.25 }
\fi331 {\b0 \fs14 0.00 }
\cf1 \fi301 {\b0 \fs14 -0.37 }
\fi331 {\b0 \fs14 0.00 }
\cf1 \fi349 {\b0 \fs14 365 }
\cf1 \fi303 {\b0 \fs14 1402 }
\fi303 {\b0 \fs14 1426 }
\par}{\phpg\posx10375\pvpg\posy4053\absw1039\absh3944 \sl-161 \par\par\b \f10 \f
s17 \cf1 \fi301 {\b0 \fs14 -0.25 }
\par}{\phpg\posx10375\pvpg\posy4053\absw1039\absh3944 \sl-154 \par\par\b \f10 \f
s17 \cf1 \fi301 {\b0 \fs14 -0.37 }\par
}
{\phpg\posx830\pvpg\posy8804\absw8347\absh514 \f10 \fs14 \cf1 \f10 \fs14 \cf1 SD
= Standard Deviation
\par}{\phpg\posx830\pvpg\posy8804\absw8347\absh514 \sl-191 \f10 \fs14 \cf1 {\up0
06 \fs8 1} Includes correction for range variation within companies and dependen
t-variable measurement error
\par}{\phpg\posx830\pvpg\posy8804\absw8347\absh514 \sl-192 \f10 \fs14 \cf1 {\up0
06 \fs8 2} Includes correction for range restriction across population of busine
ss units and dependent-variable measurement error \par
}
opyright 1993-1998, 2
}
27 \par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
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31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
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0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
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5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
In summary, for the overall measures of engagement shown in Table 3,
the
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 str
ongest effects were found relative to outcomes that are likely to be more direct
comes of employee engagement (customer loyalty metrics, employee turnover,
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 saf
ety, absenteeism, and shrinkage). Correlations were positive and generalizable
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 rel
ative to profitability and productivity (often defined as sales) criteria, but o
f
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 sli
ghtly lower magnitude. This may be because profitability and other financial
iables are influenced indirectly by employee engagement and more directly by
customer, employee turnover, safety, absenteeism, and shrinkage. The next
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 sec
tion will explore the practical utility of the observed relationships.
As in Harter, Schmidt, and Hayes (2002), we calculated the correlatio
n of
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 emp
loyee engagement to composite performance. As defined earlier, Table 4
vides the correlations and d-values for four analyses: the observed correlations
,
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 cor
rection for dependent-variable measurement error, correction for dependent\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 var
iable measurement error and range restriction across companies,and correction
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 for
dependent-variable measurement error, range restriction, and independent\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 var
iable measurement error (true score correlation).
As with previous meta-analyses, the effect sizes presented in Table 4
indicate
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 sub
stantial relationships between engagement and composite performance.
Business units in the top half on engagement within companies have .58 standard
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 dev
iation units' higher composite performance in comparison to those in th
e
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 bot
tom half on engagement.
Across companies, business units in the top half on engagement have
0.77
ndard deviation units' higher composite performance in comparison to those
the bottom half on engagement.
After correcting for all available study artifacts (examining the true
score
ationship), business units in the top half on employee engagement have 0.85
ndard deviation units' higher composite performance in comparison to those
the bottom half on engagement.This is the true score effect expected over time
\par}{\phpg\posx4440\pvpg\posy1741\absw7289\absh9159 \sl-320 \f20 \fs21 \cf1 acr
oss all business units. \par
}
\par
}
}
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40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
40051451400514514005145140051451400514514005145140051451400514514005145140051451
400514514005145140051451400514514005145140051451400514514005145140051451401fffd9
}
able 4 {\f63 \u8212\'3f} Correlation of Employee Engagement to Composite Busines
s-Unit
\par}{\phpg\posx4440\pvpg\posy1741\absw6947\absh625 \sl-320 \f20 \fs19 \cf1 Perf
ormance {\f63 \u8212\'3f} All Outcomes \par
}
{\phpg\posx4550\pvpg\posy3097\absw3383\absh3520 \b \f10 \fs18 \cf1 \fi1246 \b \f
10 \fs18 \cf1 Analysis
cf1 {\b0 \fs14 Observed}{\b0 \fs14 r }
{\b0 \fs14 d }
{\b0 \fs14 r}{\b0 \fs14 corrected}{\b0 \fs14 for}{\b0 \fs14 dependent-variabl
e}{\b0 \fs14 measurement }
\fi251 {\b0 \fs14 error }

cf1 {\b0 \fs14 d }
18 \cf1 {\b0 \fs14 r}{\b0 \fs14 corrected}{\b0 \fs14 for}{\b0 \fs14 dependent
-variable}{\b0 \fs14 measurement }
\fi252 {\b0 \fs14 error}{\b0 \fs14 and}{\b0 \fs14 range}{\b0 \fs14 restrictio
n}{\b0 \fs14 across}{\b0 \fs14 companies }
cf1 {\b0 \fs14 d }
e}{\b0 \fs14 measurement }
\fi252 {\b0 \fs14 error,}{\b0 \fs14 range}{\b0 \fs14 restriction}{\b0 \fs14 a
cross}{\b0 \fs14 companies, }
\fi252 {\b0 \fs14 and}{\b0 \fs14 independent-variable}{\b0 \fs14 measurement }
\fi252 {\b0 \fs14 error }
{\b0 \fs14 d }\par
}
\cf1 Correlation of Engagement to
\fi812 Performance
cf1 \fi1272 {\b0 \fs14 0.33 }
\fi1272 {\b0 \fs14 0.55 }
cf1 \fi1272 {\b0 \fs14 0.35 }
cf1 \fi1272 {\b0 \fs14 0.58 }
cf1 \fi1272 {\b0 \fs14 0.45 }
cf1 \fi1272 {\b0 \fs14 0.77 }
cf1 \fi1272 {\b0 \fs14 0.49 }
cf1 \fi1272 {\b0 \fs14 0.85 }\par
}
As alluded to,some outcomes are the direct consequence of employee engagement
\par}{\phpg\posx4440\pvpg\posy7681\absw7298\absh2065 \sl-320 \f20 \fs19 \cf1 (i.
e., employee turnover, customer loyalty, safety, absenteeism, and shrinkage), an
d
\par}{\phpg\posx4440\pvpg\posy7681\absw7298\absh2065 \sl-320 \f20 \fs19 \cf1 oth
er outcomes are a more downstream result of intermediary outcomes (i.e., sales
profit). For this reason, we have also calculated the composite correlation to
\par}{\phpg\posx4440\pvpg\posy7681\absw7298\absh2065 \sl-320 \f20 \fs19 \cf1 sho
rt-term outcomes. Table 5 again indicates a substantial relationship between
\par}{\phpg\posx4440\pvpg\posy7681\absw7298\absh2065 \sl-320 \f20 \fs19 \cf1 eng
agement and composite performance. Observed correlations and d-values
\par}{\phpg\posx4440\pvpg\posy7681\absw7298\absh2065 \sl-320 \f20 \fs19 \cf1 are
of approximately the same magnitude as those reported in Table 4, b
ut \par
}
opyright 1993-1998, 2
}
29 \par
}
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f0efeca7fb43ebba7db788bf6eff00db87c5fe1fb8bdd23e1178c350b4835df0978b7f687d6fc2be
28d1a59ede38f53f0ef89b46d5fc3fadd934fa66b3a65fe9d7373692807eb8d14514005145140051
45140051451400514514005145140051451400514514005145140051451400514514005145140051
45140051451400514514005145140057c75fb747fc914f04ff00d9e2ff00c13bbff5e05fb3257d8b
5e09fb4b7c1ff107c72f854de06f0978cf46f87fe2ad3be257c0af8a7e19f15788bc1b7bf107c3f6
3e20f811f1cfe1c7c71d1acf5df07699e34f877a8eb9a36b9a8fc3bb6d0353b7d3fc6de1cbd86cb5
39ef2d35059eda38a500f7ba2be3aff8427fe0a03ff4737fb1d7fe20bfc6bffe988d1ff084ff00c1
407fe8e6ff0063affc417f8d7ffd311a00fb168af8ebfe109ff8280ffd1cdfec75ff00882ff1afff
00a62347fc213ff0501ffa39bfd8ebff00105fe35fff004c46803ec5a2be3aff008427fe0a03ff00
af8ebfe109ff008280ff00d1cdfec75ff882ff001aff00fa62347fc213ff000501ff00a39bfd8ebf
f105fe35ff00f4c46803ec5a2be3aff8427fe0a03ff4737fb1d7fe20bfc6bffe988d1ff084ff00c1
407fe8e6ff0063affc417f8d7ffd311a003fe0a23ff28fdfdba3feccebf69bff00d529e36afb16be
09f889fb3efed83f1a7e1ff8ebe0e7c59fda4ff66bbaf857f167c1de27f867f132d7e1dfec79f143
c19f102e7e1ff8f344bef0b78ce0f02f8c3c4bfb6ffc46f0e784fc633787355d4a3f0c78975ff87b
e3cd1342d6dac754d57c19e28b1b59f44befbda800a28a2800a28a2800a28a2800a28a2800a28a28
00a28a2800a28a2800af8ebfe0a23ff28fdfdba3feccebf69bff00d529e36afb16bcd7e33fc2cf0f
fc72f83df15fe09f8b6f359d3bc2bf187e1af8ebe16789b50f0edc595a7882c7c3ff00107c2faa78
4b59bcd0aef53d3f57d3adb59b6d3b57b99f4cb8d4349d4eca1bd4824bbd3ef60592da500f4aa28a
2800a28a2800a28a2800a28a2803ffd9
}
slightly lower (most likely because the direct outcomes do not occupy all of the
formance criterion space).
Business units in the top half on engagement within companies have 0.55 standar
d
iation units' higher performance on direct outcomes in comparison to those
the bottom half. Across companies, the difference is 0.71 standard deviation
ts. After correcting for all available artifacts, the difference is 0.81 standar
d
iation units.
Table 5 {\f63 \u8212\'3f} Correlation of Employee Engagement to Composite Busin
ess-Unit
\par}{\phpg\posx4440\pvpg\posy1741\absw7232\absh3253 \sl-320 \f20 \fs19 \cf1 Per
formance {\f63 \u8212\'3f} Direct Outcomes (Customer, Turnover, Safety, Absentee
ism,
\par}{\phpg\posx4440\pvpg\posy1741\absw7232\absh3253 \sl-320 \f20 \fs19 \cf1 Shr
inkage) \par
}
{\phpg\posx4555\pvpg\posy6105\absw4235\absh3272 \b \f10 \fs18 \cf1 \fi1657 \b \f
10 \fs18 \cf1 Analysis
cf1 {\b0 \fs14 Observed}{\b0 \fs14 r }
cf1 {\b0 \fs14 d }
cf1 {\b0 \fs14 r}{\b0 \fs14 corrected}{\b0 \fs14 for}{\b0 \fs14 dependent-var
iable}{\b0 \fs14 measurement}{\b0 \fs14 error }
cf1 {\b0 \fs14 d }
e}{\b0 \fs14 measurement}{\b0 \fs14 error}{\b0 \fs14 and }
{\b0 \fs14 range}{\b0 \fs14 restriction}{\b0 \fs14 across}{\b0 \fs14 companie
s }
{\b0 \fs14 d }
cf1 {\b0 \fs14 r}{\b0 \fs14 corrected}{\b0 \fs14 for}{\b0 \fs14 dependent-var
iable}{\b0 \fs14 measurement}{\b0 \fs14 error,}{\b0 \fs14 range }

{\b0 \fs14 restriction}{\b0 \fs14 across}{\b0 \fs14 companies,}{\b0 \fs14 and
}{\b0 \fs14 independent-variable }
{\b0 \fs14 measurement}{\b0 \fs14 error }
cf1 {\b0 \fs14 d }\par
}
\fs18 \cf1 Correlation of
Engagement to
\fi114 Performance
cf1 \fi574 {\b0 \fs14 0.31 }
cf1 \fi574 {\b0 \fs14 0.51 }
cf1 \fi574 {\b0 \fs14 0.33 }
cf1 \fi574 {\b0 \fs14 0.55 }
cf1 \fi574 {\b0 \fs14 0.42 }
cf1 \fi574 {\b0 \fs14 0.71 }
18 \cf1 \fi574 {\b0 \fs14 0.47 }
18 \cf1 \fi574 {\b0 \fs14 0.81 }\par
}
\par
}
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
0 \cf111 Utility Analysis \par
}
opyright 1993-1998, 2
}
1 {\i \fs29 Utility}{\i \fs29 Analysis:}{\i \fs29 Practicality}{\i \fs29 of}{
\i \fs29 the}{\i \fs29 Effects }
1 {\fs20 In}{\fs20 the}{\fs20 past,}{\fs20 studies}{\fs20 of}{\fs20 job
}{\fs20 satisfaction's}{\fs20 relationship}{\fs20 to}{\fs20 performance}
{\fs20 have}{\fs20 had }
fs20 limited}{\fs20 analysis}{\fs20 of}{\fs20 the}{\fs20 utility}{\fs20
of}{\fs20 the}{\fs20 reported}{\fs20 relationships.}{\fs20 Correlations
}{\fs20 have }
fs20 often}{\fs20 been}{\fs20 discounted}{\fs20 as}{\fs20 trivial}{\fs20
without}{\fs20 an}{\fs20 effort}{\fs20 to}{\fs20 understand}{\fs20
the}{\fs20 potential }
fs20 utility,}{\fs20 in}{\fs20 practice,}{\fs20 of}{\fs20 the}{\fs20 relati
onships.}{\fs20 The}{\fs20 Q }{\up006 \fs11 12}{\fs20 includes}{\fs20 items
}{\fs20 Gallup}{\fs20 researchers }
fs20 have}{\fs20 found}{\fs20 to}{\fs20 be}{\fs20 influenceable}{\fs20 by}{
\fs20 the}{\fs20 local}{\fs20 manager.}{\fs20 As}{\fs20 such,}{\fs20 under
standing}{\fs20 the }
fs20 practical}{\fs20 utility}{\fs20 of}{\fs20 potential}{\fs20 changes}{\fs
20 is}{\fs20 critical. }
1 {\fs20 The}{\fs20 research}{\fs20 literature}{\fs20 includes}{\fs20 a}{\fs
20 great}{\fs20 deal}{\fs20 of}{\fs20 evidence}{\fs20 that}{\fs20 numerica
lly}{\fs20 small }
fs20 or}{\fs20 moderate}{\fs20 effects}{\fs20 often}{\fs20 translate}{\f
s20 into}{\fs20 large}{\fs20 practical}{\fs20 effects}{\fs20 (Abelson,
}{\fs20 1985; }

fs20 Carver,}{\fs20 1975;}{\fs20 Lipsey,}{\fs20 1990;}{\fs20 Rosenthal}{\fs2
0 &}{\fs20 Rubin,}{\fs20 1982;}{\fs20 Sechrest}{\fs20 &}{\fs20 Yeaton,}{\f
s20 1982). }
fs20 As}{\fs20 shown}{\fs20 in}{\fs20 Table}{\fs20 6,}{\fs20 this}{\fs20 i
s,}{\fs20 in}{\fs20 fact,}{\fs20 the}{\fs20 case}{\fs20 here.}{\fs20 Effec
t}{\fs20 sizes}{\fs20 referenced}{\fs20 in}{\fs20 this }
fs20 study}{\fs20 are}{\fs20 consistent}{\fs20 with}{\fs20 or}{\fs20 above}
{\fs20 other}{\fs20 practical}{\fs20 effect}{\fs20 sizes}{\fs20 referenced}
{\fs20 in}{\fs20 other }
fs20 reviews}{\fs20 (Lipsey}{\fs20 &}{\fs20 Wilson,}{\fs20 1993). }
1 {\fs20 A}{\fs20 more}{\fs20 intuitive}{\fs20 method}{\fs20 of}{\fs20 disp
laying}{\fs20 the}{\fs20 practical}{\fs20 value}{\fs20 of}{\fs20 an}{\fs20
effect}{\fs20 is}{\fs20 that}{\fs20 of }
fs20 binomial}{\fs20 effect}{\fs20 size}{\fs20 displays,}{\fs20 or}{\fs20
BESDs}{\fs20 (Rosenthal}{\fs20 &}{\fs20 Rubin,}{\fs20 1982;}{\fs20 Gr
issom, }
fs20 1994).}{\fs20 BESDs}{\fs20 typically}{\fs20 depict}{\fs20 the}{\fs20 s
uccess}{\fs20 rate}{\fs20 of}{\fs20 a}{\fs20 treatment}{\fs20 versus}{\fs20
a}{\fs20 control }
fs20 group}{\fs20 as}{\fs20 a}{\fs20 percentage}{\fs20 above}{\fs20 the}{\f
s20 median}{\fs20 on}{\fs20 the}{\fs20 outcome}{\fs20 variable}{\fs20 of}{
\fs20 interest. }
1 {\fs20 BESDs}{\fs20 can}{\fs20 be}{\fs20 applied}{\fs20 to}{\fs20 results
}{\fs20 of}{\fs20 this}{\fs20 study.}{\fs20 Table}{\fs20 6}{\fs20 provides
}{\fs20 the}{\fs20 percentage}{\fs20 of }
fs20 business}{\fs20 units}{\fs20 above}{\fs20 the}{\fs20 median}{\fs20 on}
{\fs20 the}{\fs20 outcomes}{\fs20 of}{\fs20 interest}{\fs20 for}{\fs20 hig
h-}{\fs20 and}{\fs20 low- }
fs20 scoring}{\fs20 business}{\fs20 units}{\fs20 on}{\fs20 the}{\fs20
employee}{\fs20 engagement}{\fs20 (Q }{\up006 \fs11 12}{\fs20 )}{\fs20 co
mposite}{\fs20 measure. }
fs20 True}{\fs20 validity}{\fs20 estimates}{\fs20 (correcting}{\fs20 for}{\f
s20 measurement}{\fs20 error}{\fs20 only}{\fs20 in}{\fs20 the}{\fs20 depen
dent }
fs20 variable)}{\fs20 were}{\fs20 used}{\fs20 for}{\fs20 analysis}{\fs20
of}{\fs20 business}{\fs20 units}{\b \fs20 both}{\fs20 within}{\fs20
companies}{\fs20 and }
fs20 across}{\fs20 companies. }
1 {\fs20 One}{\fs20 can}{\fs20 see}{\fs20 from}{\fs20 Table}{\fs20 6}{\fs20
that}{\fs20 there}{\fs20 are}{\fs20 meaningful}{\fs20 differences}{\fs20
between}{\fs20 the}{\fs20 top }
fs20 and}{\fs20 bottom}{\fs20 halves;}{\fs20 again,}{\fs20 the}{\fs20 top}{
\fs20 half}{\fs20 is}{\fs20 defined}{\fs20 as}{\fs20 the}{\fs20 average}{\
fs20 of}{\fs20 business}{\fs20 units }

fs20 scoring}{\fs20 in}{\fs20 the}{\fs20 highest}{\fs20 50%}{\fs20 on}{\fs2
0 the}{\fs20 Q }{\up006 \fs11 12}{\fs20 ,}{\fs20 and}{\fs20 business}{\fs20
units}{\fs20 scoring}{\fs20 in}{\fs20 the}{\fs20 bottom}{\fs20 half }
fs20 comprise}{\fs20 the}{\fs20 lowest}{\fs20 50%.}{\fs20 It}{\fs20 is}{\fs
20 clear}{\fs20 from}{\fs20 Table}{\fs20 6}{\fs20 that}{\fs20 management}{
\fs20 would}{\fs20 learn }
fs20 a}{\fs20 great}{\fs20 deal}{\fs20 more}{\fs20 about}{\fs20 success}{\f
s20 if}{\fs20 it}{\fs20 studied}{\fs20 what}{\fs20 was}{\fs20 going}{\fs20
on}{\fs20 within}{\fs20 top-half }
fs20 business}{\fs20 units}{\fs20 rather}{\fs20 than}{\fs20 bottom-half}{\fs
20 units.}{\fs20 Within}{\fs20 companies,}{\fs20 business}{\fs20 units }
fs20 in}{\fs20 the}{\fs20 top}{\fs20 half}{\fs20 on}{\fs20 employee}{\fs20
engagement}{\fs20 had,}{\fs20 on}{\fs20 average,}{\fs20 a}{\fs20 56%}{\fs2
0 higher}{\fs20 success }
fs20 rate}{\fs20 on}{\fs20 customer}{\fs20 loyalty}{\fs20 metrics}{\fs20 [i
.e.,}{\fs20 (61%}{\fs20 -}{\fs20 39%)}{\fs20 }{\fs20 39%}{\fs20 =}{\fs20 5
6.4%],}{\fs20 a}{\fs20 44%}{\fs20 higher }
fs20 success}{\fs20 rate}{\fs20 on}{\fs20 turnover}{\fs20 (lower}{\fs20 pro
bability}{\fs20 of}{\fs20 turnover),}{\fs20 a}{\fs20 38%}{\fs20 higher}{\fs
20 success}{\fs20 rate }
fs20 on}{\fs20 productivity}{\fs20 outcomes,}{\fs20 and}{\fs20 a}{\fs20 27%
}{\fs20 higher}{\fs20 success}{\fs20 rate}{\fs20 on}{\fs20 profitability.}{
\fs20 For}{\fs20 the }
fs20 safety}{\fs20 variable,}{\fs20 business}{\fs20 units}{\fs20 in}{\fs20
the}{\fs20 top}{\fs20 half}{\fs20 on}{\fs20 employee}{\fs20 engagement}{\fs
20 had,}{\fs20 on }
fs20 average,}{\fs20 a}{\fs20 44%}{\fs20 higher}{\fs20 success}{\fs20 rate}
{\fs20 (lower}{\fs20 probability}{\fs20 of}{\fs20 injuries}{\fs20 or}{\fs20
lost}{\fs20 workdays). }
1 \fi6790 {\f10 \fs16 31 }\par
}
ffd8ffe000104a46494600010100000100010000ffdb004300010101010101010101010101010101
01010101010101010101010101010101010101010101010101010101010101010101010101010101
010101010101010101ffdb0043010101010101010101010101010101010101010101010101010101
0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
For absenteeism, business units in the top half on employee engagement had, on
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 ave
rage, a 56% higher success rate (lower probability of high absenteeism). For
inkage, business units in the top half on employee engagement had, on average,
70% higher success rate (lower probability of high shrinkage). For busi
ness
ts across companies, those in the top half on employee engagement had, on
rage, a 103% higher success rate on customer metrics, a 78% higher success
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 rat
e on turnover (lower probability of turnover), a 63% higher success ra
te on
ductivity outcomes, a 50% higher success rate on profitability outcomes, a 78%
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 hig
her success rate on safety (lower probability of injuries or lost workdays), a 9
4%
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 hig
her success rate on absenteeism (lower probability of high absenteeism), and a
% higher success rate on shrinkage (lower probability of high shrinkage).
With regard to composite business-unit performance, business units in the top
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 hal
f on employee engagement have a 113% higher success rate within their own
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 com
pany, and a 170% higher success rate across business units in all companies
died. In other words, business units high in employee engagement more
n double their odds of above-average composite performance within their
\par}{\phpg\posx4440\pvpg\posy1741\absw7381\absh5396 \sl-320 \f20 \fs20 \cf1 own
companies, and nearly triple their chances for above-average success across

iness units in all companies. \par
}
\par
}
}
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
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6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
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}
able 6 {\f63 \u8212\'3f} BESDs for Employee Engagement and Outcomes \par
}
\fs18 \cf1 Employee Engagement GrandMean
f1 Business Units Within Companies \par
}
{\phpg\posx6225\pvpg\posy3742\absw2138\absh342 \f10 \fs14 \cf1 \f10 \fs14 \cf1 %
Above Median on Customer
94 Metrics \par
}
\cf1 Business Units Across
Companies
cf1 \fi1846 {\b0 \fs14 %}{\b0 \fs14 Above }
\fi1799 {\b0 \fs14 Median}{\b0 \fs14 on }
\fi1819 {\b0 \fs14 Customer }
\fi1904 {\b0 \fs14 Metrics }\par
}
{\phpg\posx8734\pvpg\posy4481\absw838\absh414 \f10 \fs14 \cf1 \f10 \fs14 \cf1 To
p Half
\par}{\phpg\posx8734\pvpg\posy4481\absw838\absh414 \sl-272 \f10 \fs14 \cf1 Botto
m Half \par
}
p Half
m Half \par
}
ar
}
Above Median on
0 Profitability Metrics \par
}
p Half
m Half \par
}
ar
}

p Half
m Half \par
}
Above Median on
\par}{\phpg\posx6583\pvpg\posy6896\absw1435\absh414 \sl-271 \f10 \fs14 \cf1 Prod
uctivity Metrics \par
}
4 \cf1 67
302 33
\fi86 % Above
39 Median on
21 Profitability
144 Metrics
\fi303 60
303 40
\fi86 % Above
40 Median on
\par}{\phpg\posx10466\pvpg\posy4481\absw853\absh2724 \sl-191 \f10 \fs14 \cf1 Pro
ductivity
144 Metrics \par
}
p Half
m Half \par
}
ar
}
p Half
m Half \par
}
2
par
}
Below Median on
24 Turnover Metrics \par
}

\cf1 % Below
\par}{\phpg\posx10506\pvpg\posy8767\absw813\absh687 \sl-192 \f10 \fs14 \cf1 Medi
an on
7 Turnover
04 Metrics \par
}
p Half
m Half \par
}
ar
}
p Half
m Half \par
}
{\phpg\posx10316\pvpg\posy9887\absw1123\absh1200 \f10 \fs14 \cf1 \fi453 \f10 \fs
14 \cf1 64
i453 36
1 \fi238 % Below
i190 Median on
\par}{\phpg\posx10316\pvpg\posy9887\absw1123\absh1200 \sl-192 \f10 \fs14 \cf1 Sa
fety Incidents \par
}
% Below Median on
140 Safety Incidents \par
}
op Half
\par}{\phpg\posx4551\pvpg\posy11384\absw838\absh414 \sl-272 \f10 \fs14 \cf1 Bott
om Half \par
}
9
par
}
op Half
\par}{\phpg\posx8735\pvpg\posy11384\absw838\absh414 \sl-272 \f10 \fs14 \cf1 Bott
om Half \par
}
4 \cf1 64
110 36
{\fs16 continued }\par

}
opyright 1993-1998, 2
}
33 \par
}
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}
able 6 {\f63 \u8212\'3f} BESDs for Employee Engagement and Outcomes (continued)
\par
}
\fs18 \cf1 Employee Engagement GrandMean
cf1 {\b0 \fs14 Business}{\b0 \fs14 Units}{\b0 \fs14 Within}{\b0 \fs14 Compani
es }
cf1 \fi1868 {\b0 \fs14 %}{\b0 \fs14 Below}{\b0 \fs14 Median}{\b0 \fs14 on }
\fi2113 {\b0 \fs14 Absenteeism }\par
}
{\phpg\posx8036\pvpg\posy3288\absw3288\absh746 \f10 \fs14 \cf1 \f10 \fs14 \cf1 B
usiness Units Across Companies
\fi1868 % Below Median on
113 Absenteeism \par
}
p Half
m Half \par
}
p Half
m Half \par
}
4 \cf1 61

593 39
% Below Median on
343 Shrinkage
\fi593 63
593 37 \par
}
p Half
m Half \par
}
p Half
m Half \par
}
4 \cf1 66
593 34
% Below Median on
343 Shrinkage
\fi593 69
593 31 \par
}
\cf1 % Above Median
83 on Composite
ormance (Total) \par
}
\cf1 % Above Median
83 on Composite
ormance (Total) \par
}
p Half
m Half \par
}
ar
}
p Half

m Half \par
}
3
par
}
\cf1 % Above Median
02 on Composite
ormance (Direct
01 Outcomes) \par
}
p Half
m Half \par
}
ar
}
p Half
m Half \par
}
4 \cf1 % Above Median
202 on Composite
formance (Direct
301 Outcomes)
\fi590 71
590 29 \par
}
\par
}
}
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51400514514005145140051451400514514005145140051451400514514005145140051451400514
51400514514005145140051451400514514005145140051451400514514005145140051451400514
51400514514005145140051451400514514005145140051451400514514005145140051451400514
51400514514005145140051451400514514005145140051451400514514005145140051451400514
51400514514005145140051451400514514005145140051451400514514005145140051451400514
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51400514514005145140051451400514514005145140051451400514514005145140051451400514
514005145140051451400514514005145140051451401fffd9
}
To illustrate this further, Table 7 was prepared to show the probability of abov
e\par}{\phpg\posx4440\pvpg\posy1741\absw7456\absh3667 \sl-320 \f20 \fs19 \cf1 ave
rage performance for various levels of employee engagement. Business
ts at the highest levels of employee engagement across all business units in
\par}{\phpg\posx4440\pvpg\posy1741\absw7456\absh3667 \sl-320 \f20 \fs19 \cf1 Gal
lup's database have an 83% chance of having high (above average) composite
formance. This compares to a 15% chance for those with the lowest levels of
loyee engagement. So it is possible to achieve high performance without high
loyee engagement, but the odds are substantially lower (in fact, more than five
\par}{\phpg\posx4440\pvpg\posy1741\absw7456\absh3667 \sl-320 \f20 \fs19 \cf1 tim
es lower).
Table 7 {\f63 \u8212\'3f} Percentage of Business Units Above the Median of all
Business
\par}{\phpg\posx4440\pvpg\posy1741\absw7456\absh3667 \sl-320 \f20 \fs19 \cf1 Uni
ts on Composite Performance (Customer, Profit, Productivity, Turnover,
\par}{\phpg\posx4440\pvpg\posy1741\absw7456\absh3667 \sl-320 \f20 \fs19 \cf1 Saf
ety, Absenteeism, and Shrinkage) for Different Employee Engagement
centiles \par
}
\cf1 Employee Engagement Percentile
cf1 \fi1466 {\b0 \fs14 99th }
\fi1466 {\b0 \fs14 95th }
\fi1466 {\b0 \fs14 90th }

\fi1466 {\b0 \fs14 80th }
\fi1466 {\b0 \fs14 70th }
\fi1466 {\b0 \fs14 60th }
\fi1466 {\b0 \fs14 50th }
\fi1466 {\b0 \fs14 40th }
\fi1466 {\b0 \fs14 30th }
\fi1466 {\b0 \fs14 20th }
\fi1466 {\b0 \fs14 10th }
\fi1512 {\b0 \fs14 5th }
\fi1516 {\b0 \fs14 1st }\par
}
\cf1 Percent Above Median of All
\fi658 Business Units
cf1 \fi1207 {\b0 \fs14 83% }
\fi1207 {\b0 \fs14 76% }
\fi1207 {\b0 \fs14 71% }
\fi1207 {\b0 \fs14 65% }
\fi1207 {\b0 \fs14 59% }
\fi1207 {\b0 \fs14 55% }
\fi1207 {\b0 \fs14 50% }
\fi1207 {\b0 \fs14 45% }
\fi1207 {\b0 \fs14 41% }
\fi1207 {\b0 \fs14 35% }
\fi1207 {\b0 \fs14 27% }
\fi1207 {\b0 \fs14 21% }
\fi1207 {\b0 \fs14 15% }\par
}
opyright 1993-1998, 2
}
Other forms of expressing the practical meaning behind the effects fro
m this
dy include utility analysis methods (Schmidt & Rauschenberger, 1986).
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 For

mulas have been derived for estimating the dollar-value increases in output as
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 a r
esult of improved employee selection.These formulas can be used in estimating
difference in performance outcomes at different levels in the distribution of
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 Q {
\up006 \fs11 12} scores. Previous studies (Harter, Schmidt, & Hayes, 2002; Hart
er & Schmidt,
0) provided utility analysis examples, comparing differences in outcomes
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 bet
ween the top and bottom quartiles on the Q{\up006 \fs11 12}. For companies incl
uded in this
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-319 \f20 \fs19 \cf1 met
a-analysis, it is typical to see differences between top and bottom engagement
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 qua
rtiles of 2-4 points on customer loyalty, 1-4 points on profitability, hundreds
of
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 tho
usandsofdollarsonproductivityfigurespermonth,and4-10pointsinturnover
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 for
low-turnover companies and 15-50 points for high-turnover companies.
Gallupresearchersrecentlyconductedutilityanalysisacrossmultipleorganizations
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 wit
h similar outcome metric types (an update of analyses presented in Harter,
\par}{\phpg\posx4439\pvpg\posy9437\absw7224\absh5258 \sl-320 \f20 \fs19 \cf1 Sch
midt, & Hayes, 2002, p. 275, Table 6). Comparing top- to bottom-quartile
agement business units resulted in median percentage differences of:
\fi6790 {\f10 \fs16 35 }\par
}
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
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}
{\phpg\posx4440\pvpg\posy1697\absw7283\absh7307 \f10 \fs26 \cf111 \fi359 {\cf111
\f0\fs34 \bullet }\f10 \fs26 \cf111 {\f20 \fs20 \cf1
31%}{\f20 \fs20 \cf1
in}{\f20 \fs20 \cf1 turnover}{\f20 \fs20 \cf1 for}{\f20 \fs20 \cf1 high-turn
over}{\f20 \fs20 \cf1 companies}{\f20 \fs20 \cf1 (those}{\f20 \fs20 \cf1 with
}{\f20 \fs20 \cf1 60%}{\f20 \fs20 \cf1 or}{\f20 \fs20 \cf1 higher }
fi720 {\f20 \fs20 \cf1 annualized}{\f20 \fs20 \cf1 turnover) }
fi359 {\cf111 \f0\fs34 \bullet }{\f20 \fs20 \cf1
51%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 turnover}{\f20 \fs20 \cf1 for}{\f20 \fs20 \cf1 low-turnover}{
\f20 \fs20 \cf1 companies}{\f20 \fs20 \cf1 (those}{\f20 \fs20 \cf1 with}{\f20
\fs20 \cf1 40%}{\f20 \fs20 \cf1 or}{\f20 \fs20 \cf1 lower }
fi720 {\f20 \fs20 \cf1 annualized}{\f20 \fs20 \cf1 turnover) }
12%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 customer}{\f20 \fs20 \cf1 loyalty/engagement }
62%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 safety}{\f20 \fs20 \cf1 incidents }
51%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 shrinkage }
18%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 productivity }
12%}{\f20 \fs20 \cf1 in}{
\f20 \fs20 \cf1 profitability }
11 {\f20 \fs20 \cf1 Gallup}{\f20 \fs20 \cf1 studies}{\f20 \fs20 \cf1 conducted
}{\f20 \fs20 \cf1 at}{\f20 \fs20 \cf1 the}{\f20 \fs20 \cf1 individual}{\f20 \
fs20 \cf1 level}{\f20 \fs20 \cf1 (rather}{\f20 \fs20 \cf1 than}{\f20 \fs20 \c
f1 the}{\f20 \fs20 \cf1 business-unit }
\f20 \fs20 \cf1 level)}{\f20 \fs20 \cf1 indicate}{\f20 \fs20 \cf1 engaged}{\f2
0 \fs20 \cf1 employees}{\f20 \fs20 \cf1 have}{\f20 \fs20 \cf1 27%}{\f20 \fs20
\cf1 less}{\f20 \fs20 \cf1 absenteeism}{\f20 \fs20 \cf1 in}{\f20 \fs20 \cf1
comparison}{\f20 \fs20 \cf1 to }
\f20 \fs20 \cf1 disengaged}{\f20 \fs20 \cf1 employees. }
11 {\f20 \fs20 \cf1 The}{\f20 \fs20 \cf1 above}{\f20 \fs20 \cf1 differences}{\
f20 \fs20 \cf1 and}{\f20 \fs20 \cf1 their}{\f20 \fs20 \cf1 utility}{\f20 \fs2
0 \cf1 in}{\f20 \fs20 \cf1 dollar}{\f20 \fs20 \cf1 terms}{\f20 \fs20 \cf1 sh
ould}{\f20 \fs20 \cf1 be}{\f20 \fs20 \cf1 calculated}{\f20 \fs20 \cf1 for }
\f20 \fs20 \cf1 each}{\f20 \fs20 \cf1 company,}{\f20 \fs20 \cf1 given}{\f20 \f
s20 \cf1 the}{\f20 \fs20 \cf1 company's}{\f20 \fs20 \cf1 unique}{\f20 \fs20 \
cf1 metrics,}{\f20 \fs20 \cf1 situation,}{\f20 \fs20 \cf1 and}{\f20 \fs20 \cf
1 distribution}{\f20 \fs20 \cf1 of }
\f20 \fs20 \cf1 outcomes}{\f20 \fs20 \cf1 across}{\f20 \fs20 \cf1 business}{\f
20 \fs20 \cf1 units. }
11 {\f20 \fs20 \cf1 One}{\f20 \fs20 \cf1 can}{\f20 \fs20 \cf1 see}{\f20 \fs20
\cf1 that}{\f20 \fs20 \cf1 the}{\f20 \fs20 \cf1 above}{\f20 \fs20 \cf1 relat
ionships}{\f20 \fs20 \cf1 are}{\f20 \fs20 \cf1 nontrivial}{\f20 \fs20 \cf1 if
}{\f20 \fs20 \cf1 the}{\f20 \fs20 \cf1 business}{\f20 \fs20 \cf1 has}{\f20 \f
s20 \cf1 many }
\f20 \fs20 \cf1 business}{\f20 \fs20 \cf1 units.}{\f20 \fs20 \cf1 The}{\f20 \
fs20 \cf1 point}{\f20 \fs20 \cf1 of}{\f20 \fs20 \cf1 the}{\f20 \fs20 \cf1
utility}{\f20 \fs20 \cf1 analysis,}{\f20 \fs20 \cf1 consistent}{\f20 \fs20
\cf1 with}{\f20 \fs20 \cf1 the}{\f20 \fs20 \cf1 literature }
\f20 \fs20 \cf1 that}{\f20 \fs20 \cf1 has}{\f20 \fs20 \cf1 taken}{\f20 \fs20 \
cf1 a}{\f20 \fs20 \cf1 serious}{\f20 \fs20 \cf1 look}{\f20 \fs20 \cf1 at}{\f
20 \fs20 \cf1 utility,}{\f20 \fs20 \cf1 is}{\f20 \fs20 \cf1 that}{\f20 \fs20
\cf1 the}{\f20 \fs20 \cf1 relationship}{\f20 \fs20 \cf1 between}{\f20 \fs20 \
cf1 employee }
\f20 \fs20 \cf1 engagement}{\f20 \fs20 \cf1 and}{\f20 \fs20 \cf1 business}{\f2
0 \fs20 \cf1 outcomes,}{\f20 \fs20 \cf1 even}{\f20 \fs20 \cf1 conservatively}
{\f20 \fs20 \cf1 expressed,}{\f20 \fs20 \cf1 is}{\f20 \fs20 \cf1 meaningful }
\f20 \fs20 \cf1 from}{\f20 \fs20 \cf1 a}{\f20 \fs20 \cf1 practical}{\f20 \fs20
\cf1 perspective. }\par
}
\par
}
}
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01010101010101010101010101010101010101010101010101010101010101010101010101010101
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
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}
0 \cf111 Discussion \par
}
1 {\i \fs30 Discussion }
1 {\fs20 Findings}{\fs20 reported}{\fs20 in}{\fs20 this}{\fs20 updated}{\fs2
0 meta-analysis}{\fs20 provide}{\fs20 cross-validation}{\fs20 to}{\fs20 pri
or }
fs20 meta-analyses}{\fs20 conducted}{\fs20 on}{\fs20 the}{\fs20 Q }{\up006 \
fs12 12}{\fs20 instrument.}{\fs20 The}{\fs20 present}{\fs20 study}{\fs20 ex
pands}{\fs20 the}{\fs20 size }
fs20 of}{\fs20 the}{\fs20 meta-analytic}{\fs20 database}{\fs20 by}{\fs20 10
,159}{\fs20 business}{\fs20 or}{\fs20 work}{\fs20 units}{\fs20 (an}{\fs20
increase}{\fs20 of}{\fs20 74%), }
fs20 as}{\fs20 well}{\fs20 as}{\fs20 the}{\fs20 number}{\fs20 of}{\fs20 co
untries,}{\fs20 industries,}{\fs20 operating}{\fs20 unit}{\fs20 types,}{\fs2
0 and}{\fs20 outcomes }
fs20 studied.}{\fs20 The}{\fs20 relationship}{\fs20 between}{\fs20 engagemen
t}{\fs20 and}{\fs20 performance}{\fs20 at}{\fs20 the}{\fs20 business- }
fs20 unit}{\fs20 level}{\fs20 is}{\fs20 substantial}{\fs20 and}{\fs20 highl
y}{\fs20 generalizable}{\fs20 across}{\fs20 companies.}{\fs20 Differences}{\
fs20 in }
fs20 correlations}{\fs20 across}{\fs20 companies}{\fs20 can}{\fs20 be}{\fs20
attributed}{\fs20 to}{\fs20 study}{\fs20 artifacts.}{\fs20 These}{\fs20 fi
ndings}{\fs20 are }
fs20 important,}{\fs20 because}{\fs20 they}{\fs20 mean}{\fs20 generalizable}
{\fs20 tools}{\fs20 can}{\fs20 be}{\fs20 developed}{\fs20 and}{\fs20 used}
{\fs20 across }
fs20 verydifferentorganizations,}{\fs20 withahighlevelofconfidencethattheyelicit
important }
fs20 performance-related}{\fs20 information.}{\fs20 The}{\fs20 data}{\fs20 f
rom}{\fs20 the}{\fs20 present}{\fs20 study}{\fs20 provide}{\fs20 further }
fs20 substantiation}{\fs20 to}{\fs20 the}{\fs20 theory}{\fs20 that}{\fs20 d
oing}{\fs20 what}{\fs20 is}{\fs20 best}{\fs20 for}{\fs20 employees}{\fs20
does}{\fs20 not}{\fs20 have}{\fs20 to }
fs20 contradict}{\fs20 what}{\fs20 is}{\fs20 best}{\fs20 for}{\fs20 the}{\f
s20 business. }
1 {\fs20 While}{\fs20 the}{\fs20 present}{\fs20 meta-analysis}{\fs20 further
}{\fs20 substantiates}{\fs20 the}{\fs20 relationship}{\fs20 between }
fs20 employee}{\fs20 engagement}{\fs20 and}{\fs20 performance,}{\fs20 ad
ditional}{\fs20 studies}{\fs20 are}{\fs20 ongoing}{\fs20 that }
fs20 look}{\fs20 at}{\fs20 issues}{\fs20 of}{\fs20 causality}{\fs20 in}{\fs
20 more}{\fs20 detail.}{\fs20 As}{\fs20 indicated}{\fs20 earlier,}{\fs20 G
allup's}{\fs20 growing }
fs20 database}{\fs20 provides}{\fs20 opportunity}{\fs20 to}{\fs20 design}{\f
s20 studies}{\fs20 that}{\fs20 explore}{\fs20 causality}{\fs20 from}{\fs20
many }
fs20 angles.}{\fs20 While}{\fs20 numerous}{\fs20 qualitative}{\fs20 analyses
}{\fs20 are}{\fs20 conducted}{\fs20 to}{\fs20 understand}{\fs20 what }
fs20 managers}{\fs20 do}{\fs20 that}{\fs20 effects}{\fs20 change}{\fs20 in}
{\fs20 engagement}{\fs20 and}{\fs20 performance,}{\fs20 quantitative }
fs20 studies}{\fs20 are}{\fs20 also}{\fs20 being}{\fs20 developed}{\fs20
and}{\fs20 completed.}{\fs20 Such}{\fs20 studies,}{\fs20 ideally,}{\fs2
0 include }
fs20 elements}{\fs20 of}{\fs20 meta-analysis}{\fs20 (multiple}{\fs20 studies
),}{\fs20 longitudinal}{\fs20 analysis}{\fs20 (to}{\fs20 take}{\fs20 into }
fs20 account}{\fs20 the}{\fs20 nature}{\fs20 of}{\fs20 time}{\fs20 in}{\fs2
0 causality),}{\fs20 and}{\fs20 path}{\fs20 analysis}{\fs20 (to}{\fs20 tak
e}{\fs20 into}{\fs20 account }
fs20 the}{\fs20 influence}{\fs20 of}{\fs20 multiple}{\fs20 variables).}{\fs2
0 One}{\fs20 such}{\fs20 study}{\fs20 was}{\fs20 recently}{\fs20 completed,
}{\fs20 across }
fs20 2,178}{\fs20 business-units}{\fs20 in}{\fs20 10}{\fs20 companies}{\
fs20 (Harter}{\fs20 et}{\fs20 al.,}{\fs20 2005),}{\fs20 testing}{\fs20
competing }
fs20 causal}{\fs20 models}{\fs20 and}{\fs20 finding}{\fs20 strong}{\fs20 ev
idence}{\fs20 for}{\fs20 engagement}{\fs20 as}{\fs20 a}{\fs20 leading}{\fs2
0 indicator }
fs20 (as}{\fs20 opposed}{\fs20 to}{\fs20 a}{\fs20 trailing}{\fs20 result)}{
\fs20 of}{\fs20 business}{\fs20 outcomes.}{\fs20 However,}{\fs20 it}{\fs20
is}{\fs20 likely}{\fs20 that }
fs20 there}{\fs20 is}{\fs20 some}{\fs20 reciprocal}{\fs20 relationship}{\fs2
0 between}{\fs20 business}{\fs20 outcomes}{\fs20 and}{\fs20 employee }

fs20 engagement.}{\fs20 We}{\fs20 would}{\fs20 expect}{\fs20 that}{\fs20 in
}{\fs20 most}{\fs20 healthy}{\fs20 business}{\fs20 units,}{\fs20 a}{\fs20
reciprocal }
fs20 relationship}{\fs20 would}{\fs20 exist,}{\fs20 in}{\fs20 which}{\fs20
engagement}{\fs20 fuels}{\fs20 better}{\fs20 business}{\fs20 and}{\fs20 bet
ter }
fs20 business}{\fs20 fuels}{\fs20 ownership}{\fs20 and}{\fs20 engagement}{\f
s20 (involvement}{\fs20 and}{\fs20 enthusiasm). }
1 {\fs20 The}{\fs20 most}{\fs20 convincing}{\fs20 causal}{\fs20 evidence}{\f
s20 comes,}{\fs20 not}{\fs20 from}{\fs20 one}{\fs20 study,}{\fs20 but}{\fs
20 from}{\fs20 a}{\fs20 body }
fs20 of}{\fs20 research}{\fs20 and}{\fs20 a}{\fs20 multitude}{\fs20 of}{\fs
20 types}{\fs20 of}{\fs20 evidence,}{\fs20 including}{\fs20 qualitative}{\f
s20 analysis}{\fs20 of }
fs20 high-performing}{\fs20 business}{\fs20 units,}{\fs20 path}{\fs20 analys
is,}{\fs20 predictive}{\fs20 studies,}{\fs20 and}{\fs20 studies}{\fs20 of }
fs20 change}{\fs20 over}{\fs20 time.}{\fs20 Such}{\fs20 individual}{\fs20 s
tudies}{\fs20 are}{\fs20 a}{\fs20 part}{\fs20 of}{\fs20 Gallup's}{\fs20 pa
st}{\fs20 and}{\fs20 ongoing }
fs20 workplace}{\fs20 management}{\fs20 research}{\fs20 practice. }
\cf1 \fi6792 {\f10 \fs16 37 }\par
}
opyright 1993-1998, 2
}
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
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0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
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5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
It is also worth noting that, as Gallup consultants have educated managers and
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 par
tnered with companies on change initiatives, companies have experienced
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 (be
tween the first and second year), on average, one-half standard deviat
ion
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 gro
wth on employee engagement, and often a full standard deviation growth and
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 mor
e after three or more years. A very important element in the utility of any
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 app
lied instrument and improvement process is the extent to which the variable
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 und
er study can be changed. Our current evidence is that employee engagement
changeable, and varies widely by business unit or workgroup.
In addition, work has been done showing that, at the individual level, employee
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 sat
isfaction is at least somewhat trait related (Arvey,Bouchard,Segal,& Abraham,
9; Bouchard, 1997). In the present analysis, for business units, we h
ave
raged the independent variable across individuals, which makes our measure
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 mor
e indicative of business-unit performance-related culture than of individual
loyee satisfaction. In averaging across individuals, we average out trait-relate
d
iations, producing a score that reflects the culture of the business unit.
Future research should focus on how employee engagement interacts with other
iables to influence outcomes of interest (such as employee talents, customer
agement, length of service, diversity of teams, training, incentive pay, an
d
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 oth
er change initiatives).
The authors conclude from this study, as with prior Gallup studies, that employ
ee
agement, as measured by the Q{\up006 \fs12 12} items, relates to meanin
gful business
comes, and that these relationships can be generalized across companies. The
ationships observed are in the directions hypothesized and make psychological
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 sen
se. Inferences of causality will depend on various pieces of evidence (outlined
\par}{\phpg\posx4440\pvpg\posy1741\absw7273\absh9175 \sl-320 \f20 \fs21 \cf1 abo
ve) that are collected on an ongoing basis by scientists. In addition,
future
earch published in academic journals may help to shed additional light
on
question of causality. Clearly, there are differences across business u
nits in
way employees perceive their work environments, and these differences relate
differences in performance. Such differences represent substantial utilit
y to
inesses and other organizations. \par
}
\par
}
}
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
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0101010101010101010000000000000102030405060708090a0bffc400b511000201020404030407
05040400010277000102031104052131061241510761711322328108144291a1b1c109233352f015
6272d10a162434e125f11718191a262728292a35363738393a434445464748494a53545556575859
5a636465666768696a737475767778797a82838485868788898a92939495969798999aa2a3a4a5a6
}
\par}{\phpg\posx4440\pvpg\posy1671\absw4031\absh1061 \sl-474 \f20 \fs42 \cf1 {\i
\fs28 References }\par
}
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i359 Organization.
1 \fi5350 {\f10 \fs16 39 }\par
}

opyright 1993-1998, 2
}
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0101010101010101010101010101010101010101010101010101010101010101010101010101ffc0
0011080318026403012200021101031101ffc4001f00000105010101010101000000000000000001
02030405060708090a0bffc400b5100002010303020403050504040000017d010203000411051221
31410613516107227114328191a1082342b1c11552d1f02433627282090a161718191a2526272829
2a3435363738393a434445464748494a535455565758595a636465666768696a737475767778797a
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}
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i359 unit-level relationship between employee satisfaction,
i359 employee engagement, and business outcomes: A meta\par}{\phpg\posx5880\pvpg\posy1741\absw6232\absh11504 \sl-263 \f20 \fs19 \cf1 \f
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}
\par
}
}
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}
opyright 1993-1998, 2
}
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\par}{\phpg\posx5880\pvpg\posy1741\absw5994\absh12184 \sl-300 \par\i \f20 \fs19
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}
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}
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800ff82777fca3f7f617ff00b33afd993ff54a7826bec5af8ebfe09ddff28fdfd85ffeccebf664ff
00d529e09afb16800a28a2800a28a2800a28a2800a28a2800a28a2800a28a2800a28a2800a28a280
0a28a2800a28a2800a28a2800a28a2800a28a2800a28a2800a28a2800af8ebf6e8ff009229e09ffb
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227fe09fdffd02f401f62d15f1d7fc3327c6bffa488fed8bff00844ffc13fbff00a05e8ff8664f8d
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04feff00e817a3fe1993e35ffd2447f6c5ff00c227fe09fdff00d02f4007fc13bbfe51fbfb0bff00
d99d7ecc9ffaa53c135f62d71df0efc01e11f84ff0ff00c0bf0b3c01a4ff0060780fe1af83bc31e0
0f04e85f6fd4f55fec5f08f83744b1f0ef86f49fed3d6af751d6751feced1b4eb2b3fb7eada85fea
779e4fda2fef6eaea496793b1a0028a28a0028a28a0028a28a0028a28a0028a28a0028a28a0028a2
8a0028a28a00ffd9
}
Appendix A
{\fs19 Reliabilities}{\fs19 of}{\fs19 Business-Unit}{\fs19 Outcomes }
\fi720 {\fs19 (based}{\fs19 on}{\fs19 Schmidt}{\fs19 &}{\fs19 Hunter,}{\fs1
9 1996,}{\fs19 Scenario}{\fs19 23,}{\fs19 p.}{\fs19 219) }
\cf1 \fi288 {\b \f10 \fs16 Customer}{\b \f10 \fs16
Profitability}{\b
\f10 \fs16
Productivity}{\b \f10 \fs16
Turnover }\par
}
{\phpg\posx4563\pvpg\posy4096\absw552\absh3409 \f10 \fs14 \cf1 \f10 \fs14 \cf1 R
eliab.
\fi73 0.89
\fi73 0.87
\fi73 0.84
\fi73 0.75
\fi73 0.58
\fi73 0.52
\fi73 0.46
\fi73 0.33
\fi73 0.51
\fi73 0.53 \par
}
{\phpg\posx5327\pvpg\posy4096\absw398\absh3409 \f10
req.
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1 \par
}
eliab.
\fi184 1
\fi73 0.99
\fi73 0.93
\fi73 0.91
\fi119 0.9
\fi73 0.89
\fi73 0.79
\fi73 0.57
\fi73 0.56
\fi73 0.94 \par
}
req.
\fi126 3
\fi126 2
\fi126 1
\fi126 1
\fi126 1
\fs14 \cf1 \f10 \fs14 \cf1 F

\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 R
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 F
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fi126 2
\fi126 1
\fi126 1
\fi126 1
\fi126 1 \par
}
eliab.
\fi184 1
\fi73 0.99
\fi73 0.92
\fi119 0.9
\fi73 0.62
\fi73 0.57 \par
}
req.
\fi126 4
\fi126 2
\fi126 2
\fi126 1
\fi126 1
\fi126 1 \par
}
eliab.
\fi184 1
\fi73 0.62
\fi119 0.6
\fi73 0.39
\fi73 0.27
\fi73 0.24
\fi73 0.25
\fi73 0.63 \par
}
\sl-180 \par\f10 \fs14 \cf1

\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 R
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 F
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 R
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\sl-180 \par\f10 \fs14 \cf1
\fs14 \cf1 \f10 \fs14 \cf1 F
req.
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1
\fi126 1 \par
}
\cf1 Safety \par
}
Reliab.
\fi73 0.63
\fi73 0.82
\fi73 0.66
\fi73 0.84 \par
}
Freq.
\fi126 1
\fi126 1
\fi126 1
\fi126 1 \par
}
Appendix B
{\fs19 Test-Retest}{\fs19 Reliabilities}{\fs19 of}{\fs19 Employee}{\fs19 En
gagement }
\fi720 {\fs19 (based}{\fs19 on}{\fs19 Schmidt}{\fs19 &}{\fs19 Hunter,}{\fs1
9 1996,}{\fs19 Scenario}{\fs19 23,}{\fs19 p.}{\fs19 219) }
\fi2938 {\b \f10 \fs18 Engagement }\par
}
\cf1 Reliability
\fi323 {\b0 \fs14 0.92 }
\fi323 {\b0 \fs14 0.86 }

\fi323 {\b0 \fs14 0.83 }
\fi323 {\b0 \fs14 0.80 }
\fi323 {\b0 \fs14 0.79 }
\fi323 {\b0 \fs14 0.78 }
\fi323 {\b0 \fs14 0.77 }
\fi323 {\b0 \fs14 0.66 }
\fi323 {\b0 \fs14 0.82 }
\fi323 {\b0 \fs14 0.97 }
\fi323 {\b0 \fs14 0.65 }
\fi323 {\b0 \fs14 0.45 }
\fi323 {\b0 \fs14 0.75 }\par
}
8 \cf1 Frequency
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }
\fi452 {\b0 \fs14 1 }\par
}
opyright 1993-1998, 2
}
43 \par
}
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Gallup 12-Meta-Analysis

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