NS-EN ISO 9001-2008 .

Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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DOC NO:QP O3

QUALITY PROCEDURE

INTERNAL QUALITY AUDIT

THIS PROCEDURE CONTAINED HEREIN IS

THE

PROPERTY OF

ITECSOLUTIONS

QUALITY GROUP PTE LTD WHERE IS

ISSUED

AND

CONTROLLED

BY

THE

QUALITY MANAGER AND SHALL NOT BE

REVISED, AMENDED OR ANYWAY ALTERED
WITHOUT HIS APPROVAL.

Rev
0

Date
23/12/2013

Prepared by
V.S.Naidu
Technical Manager

Reviewed & Approved by

Y.ARUN
Branch Manager

SIGNATURE/STAMP

SIGNATURE/STAMP

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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1.0 OBJECTIVES

To verify compliance of quality activities and related results with the documented system and
to determine the effectiveness of the quality system.
2.0 SCOPE AND REFERENCES
2.1

SCOPE
Quality System of the company

2.2

REFERENCES
2.2.1 QM
2.2.2 QP
2.2.3 WI

3.0

QUALITY MANUAL
QUALITY PROCEDUREs
WORK INSTRUCTIONS

PROCEDURE
3.1 All quality matters pertaining to the quality system shall be audited annually.
3.2 Branch Manager shall appoint in-house auditors. He shall also ensure that all
appointed in-house auditors be trained.
3.3 Quality Manager (QM)
3.3.1 Prepare and update the audit schedule at least once annually. (see Appendix 2)
3.4 The audit schedule shall be made known to all auditors and auditees.
3.4.1 Notify auditor and auditee at least 3 days before the actual audit date.
3.4.2 Ensure auditors are only assigned to areas which he/she has no direct
Responsibility for the work being performed.
3.4.3 Introduce additional audits where view required.
3.4.4 Update Audit Status Log (see Appendix 3) upon completion of each
audit.
3.4.5 Maintain the audit schedule and internal quality audit report, IQA
Report (See Appendix 1)

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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3.4.6 Compile the audit report and present the results during the Management
Review Meeting. Area/s of concern shall be highlighted, if any.
3.5 Auditor
3.5.1 Conduct audits based on the audit schedules provided by the QM.
3.5.2 Non-Compliance (NC) shall be recorded in the Internal Quality Audit
Report, IQA Report. Obtain the IQA Report number from the MR.
3.5.3 Conduct a closing meeting with the respective area auditee concerned
to discuss and agree on:
- Findings (Auditee to acknowledge on the IQA Report)
- Target time frame for completion of corrective action and follow-up audit (if
any)
3.5.4 IQA report shall be forwarded to QM for information. Auditor may make a copy of
the IQA Report for reference and follow-up.
3.5.5 Carry out follow-up audit per the committed time frame provided by the
responsible auditee.
3.5.6 Verify implementation and effectiveness of corrective action. Record the result of
the follow-up audit into the original IQA Report.
3.5.7 If the result of the follow-up audit is found to be unsatisfactory, a second IQA
Report should be raised. The second IQA report number should be reflected in the
follow-up section of the first IQA Report for tracing purpose. Both IQA Reports
shall be forwarded to QM for information and filing.
3.5.8 The responsible auditor shall follow the NC till it is satisfactorily closed.
3.5.9 Upon satisfactory closure of the audit, the completed IQA Report shall be
forwarded to MR for compiling and record maintenance.
3.6 Auditee
3.6.1 Auditee shall complete the proposed corrective action section and forward it to the
responsible auditor for Follow-Up Audit.

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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3.6.2 Carry out the proposed corrective action and make necessary amendments to the
documented procedures (if required).

3.7 IQA Report Numbering System

YY NNN

YY
NNN

: Last two digits of your calendar year

: Sequential number starting from 001

4.0 RECORDS

QM shall maintain the following records for a minimum period of 3 years:

-

Audit Schedule
Audit status log
IQA report

5.0 APPENDICES:

Appendix 1 - IQA Report

Appendix 2 Audit Schedule
Appendix 3 Audit Status Log

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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DOC NO:QP O3

Appendix 2 - AUDIT SCHEDULE

ITECSOLUTIONS QUALITY GROUP PTE LTD

Prepared by :

Approved by :

Date :

Date :

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

Dec

No v

Oct

Sep

Aug

Jul

Jun

May

Apr

Mar

Feb

Area to be audited

Jan

Internal Quality Audit Schedule for the year:.

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Appendix 3 - AUDIT STATUS LOG

ITECSOLUTIONS QUALITY GROUP PTE LTD
INTERNAL QUALITY AUDIT STATUS LOG
IQA
REPORT
NO

AREA
AUDITED

AUDIT
DATE

AUDITOR
/S

REPORT
SUBMITE
D

PAGE:

CA
STATUS

REMARK
S

OF

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.

NS-EN ISO 9001-2008 . Certificate No 1221

EFFECTIVE DATE: 23 DEC 2013

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APPENDIX 1

Internal Quality Audit Report

Internal Audit Report No:
Department Audit:

Audit Date:
Reference Document:

Auditor(s)
Audit Scope:

Auditee(s)

Audit findings:

Reported By:

Received By:

Approved By:

Distributed To:

This Document is property of IQG. No reproduction is allowed without prior to written permission
from the management of IQG. Violators may be prosecuted.