Mi quan h gi

gia 5S!

Seiri

Seiketsu

Shitsuke

Seiri

Seiso

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

45

5S tng nng sut

Sn xut = Hiu sut Thi gian lm vic
Hiu sut: My mc

m bo tin sn xut bo dng tt Seiso

Inspection

Cng vic th cng

Khng lng ph lao ng Sp xp ni lm vic hp l Seiri, Seiton

Thi gian lm vic: My mc

Khng hng hc bo dng tt Seiso Inspection

Rt ngn thi gian chun b Sp xp hp l Seiri, Seiton
Khng mt thi gian ch i Sp xp ni lm vic hp l Seiri, Seiton

Cng vic th cng

Khng mt thi gian ch i Sp xp ni lm vic hp l Seiri, Seiton

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

46

V d v tnh hi
hiu qu
qu ca ci ti
tin trong cng vi
vic th
th cng
Cng ty Dt may D l mt cng ty hng u ti a phng sn xut hng may mc cho phA n. Hng
nm, nng sut ca cng ty b thiu vo v cao im thng 10 - 11. Sau khi nghin cu quy trnh s b,
cng ty nhn thy sn xut b nh tr ti khu ng gi. Hot ng Seiri,
Seiri, Seiton gip c cu li
khu vc lm vic v nng cao nng sut hiu qu.

T1. 2003

T12. 2003

Kt qu
(tham kho File3-1 VN.doc, 3-3-1-VN.ppt, 3-3-2-VN.ppt)
qu thu
c:
Nng su
sut trong k cao im T10 - 11. 2003
tng 30% so vi T10 - 11. 2002 vi cng s lng cng nhn.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

47

5S Nng cao Ch
Cht lng (Gi
Gim ph
ph ph
phm)
Gi
Gim ph
ph ph
phm ti Cty Nh
Nha -1 (tham kho File4-1-VN.ppt, File4-2-VN.doc)
<Gi
Gim ph
ph ph
phm in>
Ph phm cao do iu kin ti ti phng in. 5S c p dng nh sau,
Seiri : Di thng cc tng gy bi bn ra khi phng In
Gim sn phm d dang (WIP) d tha
Seiton:
Seiton: B tr li sn phm d dang (WIP) sao cho sn xut c tri
chy
Seiso:
Seiso: Thay i phng php v sinh phng v thit b (thu lm rc
m khng vt ba bi)
o to cng nhn lau mn hnh v hp mc in cn thn hn.
Seiketsu:
Seiketsu: t mt thm t ti li vo ngn nga bi.
Shitsuke:
Shitsuke: o to cng nhn nhng quy nh v phng php lm vic
mi
Thc hin iu kin tt nht v Dng sn xut. t c kt qu tt.
Kt qu
qu: Ph
Ph ph
phm gi
gim t 11% xu
xung cn 2%

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

48

Gi
Gim ph
ph ph
phm ti Cng ty Nh
Nha -2
(tham kho File4-1-VN.ppt, File4-2-VN.doc)

<Gi
Gim ph
ph ph
phm phun>
phun>
Ph phm cao ti My To khun phun #78. Li chnh l chm en. p
dng 5S cho my #78 nh sau.
Seiso:
Seiso: i sn xut v bo dng p dng SeisoSeiso-Ki
Kim tra bng
cch tho ri phu, mng lc, cc b phn phun v lau sch
hon ton tng th ny.
i tm ra tnh trng bt thng ti l nung trc do thit k
tm chn bn trong khng hon thin.
Tm chn bn trong c sa ngn nga tnh trng .
Thc hin iu kin tt nht v t kt qu tt.
Kt qu
qu: Ph
Ph ph
phm gi
gim t 6% xu
xung cn th
thp hn 1%

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

49

5S Gi
Gim Chi ph
ph
Plastic Co. Cost Composition

Ti sao tn kho qu
qu nhi
nhiu ?

Cty Nh
Nha Th
Thnh ph
phn Chi ph
ph

Material
NVL
Nhn cng
My mc/Tb
Nng lng
Khc

Gi
Gim Chi ph
ph Nguyn vt li
liu cho rt nhi
nhiu lnh vc:
1) Gi
Gim ph
ph ph
phm: 5S rt hi
hiu qu
qu nh
nh tr
trnh by trn.
trn.
2) Tn kho ch
cht/lu ng
ngy: Seiri (nhn /V
/Vng)
ng) l bc u tin nh
nhn bi
bit tn kho ny.
Seiton l ch
cha kho
kho gi
gim tn kho khng vo s (tn kho ti kho
nh
nhng khng ghi vo s sch)
ch) v ng
ngn ng
nga sn xu
xut th
tha.
Seiton bng nhn (mu) ghi th
thng sn xu
xut rt hi
hiu qu
qu ki
kim tra
tn kho lu ng
ngy hng th
thng gi
gip nh
nhn bi
bit nguyn nhn v a
a ra
hnh ng ng
ngn ng
nga.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

50

5S Giao hng ng hn (Gi

Gim th
thi gian ch
cht)
Bao b bng ch
cht do cho n, M
M ph
phm, v.v.
Thi
Thit k
3- 8 mu

Phn mu

To l

To film

OK

In

Nu
hng

ng gi

Giao hng
ch
chm*

Lm li l

In
ng gi

3.3% = 1 ph phm trong s 30 qu l (5 cng)

Lm li: 1 cng trong s 5 cng, Giao hng chm*

Tm th
thy ph
ph ph
phm l in ti quy tr
trnh Kh
Khc axit nh.
nh.
Bn trong my b g, nh
nhng khng ai nh
nhn th
thy cho n khi m my ra
SeisoSeiso-Ki
Kim tra.
tra.
Sau khi lau sch ho
hon to
ton, lm li ph
ph tng my bng th
thp khng g ng
ngn
ng
nga vn gi
ging nh
nh vy (Th
Thc hnh SeisoSeiso- Ki
Kim tra).
tra).
Kt qu
qu: Ph
Ph ph
phm tr
trc ln gi
gim t 3.3% xu
xung 0.3% v gp ph
phn lm gi
gim*
giao hng ch
chm t 20% xu
xung 2%.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

51

5S Nng cao An to
ton

Th
Thng 3 nm 2005
Rt tt !
Vt li
liu x
c chuy
chuyn i v

ng i
c m .
Hng ro th
thp
c sa ch
cha
S tt hn vi vch tr
trng ch
ch bo an to
ton

F9

Th
Thng 10 nm 2004
Khu vc ch
cha ng cu
cun b ch
chn
khng vo
c bi hng ro th
thp
By gi
gi n b hng v mi ng
ngi di
qua khu vc u gp nguy hi
him
Bi v hi
hin ti khng c
ng i
F9

Trong ng
ngnh cng nghi
nghip nng,
ng, An to
ton l yu t quan tr
trng hng u.
Mt cng ty th
thp nng cao an to
ton bng cch p dng Seiri,
Seiri, Seiton.
Seiton.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

52

5S Nng cao Tinh th

thn
1. Tinh th
thn bn trong
Sau khi thc hin 5S, nh xng gn gng, sch s.
Tt c nhn vin u cm thy thoi mi khi lm vic trong
mt mi trng tt. Nng cao tinh thn ni b l nn tng
xy dng mt cng ty v nh my c nng sut cao.
2. Tinh th
thn bn ngo
ngoi
Khi nh my v cng ty c ni lm vic gn gng sch s,
h s thu ht c ngi mua n tham quan.
Kt qu l, cng ty s c thm c hi bn sn phm v
dch v cho ngi mua, tng doanh thu.
Khi nh my v cng ty c ni lm vic gn gng sch s,
h cng s thu ht c nhng nhn vin c nng lc cng
lm vic vi h trong tng lai.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

53

5S nng cao tinh th

thn, tr
trng hp tinh th
thn bn trong
Cng ty bao b ch
cht do th
thc hin 5S trong 4 nm theo cch ring ca h.
Lnh o cp cao c ra U ban 5S. U
U ban ny cng vi lnh o cp cao lp ra ng
ngy tng v
sinh cng ty 2 ln mt nm, i 5S s nh gi
gi mc 5S 6 ln mt nm. Phng no th
thc hi
hin tt
nh
nht s
c Lnh o cp cao trao th
thng 1 nm 1 ln.
Sau 2 nm, ti Phng To L in v Phng In, ni th
thc s cn gn gng sch s th
th li b mt li
ch bi v h c s im th
thp nh
nht mc d h vt v th
thc hnh 5S.

Sau khi ci ti
tin Phng To l in v Phng In gi
gim ph
ph ph
phm, h ng th
thc hi
hin
Ti sinh 5S
5S gi
gi mc ch
cht lng t
c.
H a
a ra H th
thng im th
thng
ng. i d n khuy
khuyn kh
khch phng km nh
nht tng
ng
ngi th
thc hnh tt v ghi im th
thng.
ng.
Phng To l in gi
ginh gi
gii trong ln nh gi
gi u tin,
tin, phng In trong ln th
th 4 v
Nh
Nh kho trong ln th
th 6 vo nm ti sinh u tin.
tin.
Tt c nhn vin u th
thch ho
hot ng ny tinh th
thn lm vi
vic ca h
c nng cao rt
nhi
nhiu.

(tham kho File 8)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

54

Hot ng tng th: Hng ti TPM, v d trng hp Nachi

(tham kho File 7)

Mt cng ty Nht Bn ti Singapore bt u thc hin k hoch TPM trong 2 nm.

Ngay sau khi h bt u thc hin Seiso bc u nh trong biu , h tham
gia vo S kin 5S trong ton cng ty.
Hot ng ny y nhanh bc 1 ca TPM v ng gp ln gip TPM thnh cng.
Bc 1 Seiso bc u ---------------- Seiso-Inspection ln v Seiso-Inspection hng ngy
Bc 2

Hn ch ngun gc gy ra vn

Bc 3

Hn ch nhng ni kh Seiso

Bc 4

Duy tr cp t c

Bc 5:

5-1
5-2
5-3
5-4
5-5

My mc
Bi trn
Thit b truyn ng
Thy lc v kh nn
in

Bc 6: T qun l
0
Thng 3/2006

2
Hajime SUZUKI
Global Consulting, Japan

4 nm
55

Cc hot ng 5S tng hp bng cch xem xt Mc tiu ti tng ni

lm vic
Mc tiu
< 5S >
Seiri
Seiton
Seiso
Seiketsu
Shitsuke

<Gii quyt
Vn
Hiu qu>
iu kin
tt nht
Dng
sn xut
Kim sot
bng h.nh
PDCA

Thng 3/2006

<PQCDSM>
Nng sut
Cht lng
Chi ph
Giao hng

Tho mn
khch hng
Hiu qu v
an ton trong
cng ty

Li nhun
Cuc
sng ti
p

An ton
Tinh thn

Hajime SUZUKI
Global Consulting, Japan

56

Mtt vi tnh hung

c m
m thc
hu ng v Bc
th c hin
hi n KAIZEN
1. Tnh hung ti cng ty may mc
(Tham kho Vidu VN 1-2.ppt)
2. Tnh hung ti cng ty Vn phng phm
(Tham kho Vidu VN 2-2.ppt)
Th
Thm quan cng ty
Ngy 29/11/2006 (th 4)14:30-16:30
Cng ty Hong Dng.
Xut pht ti VJCC lc13:30 bng xe t ca trung tm

nh gi
gi cng ty th
thm quan
Ng
Ngy 30/11/2006 (th 5)
Tho lun: 8:30-10:00
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

57

Phi
Phiu ki
kim tra 5S dnh cho cc ho
hot ng trong to
ton nh
nh my

(tham kho File 6)

Sau khi rt ra kinh nghm t Khu vc th im, bt u thc hin cc hot ng 5S

trong ton nh my. Lc ny, dng Phiu kim tra nh gi cc hot ng 5S tng
phng ban/b phn thng xuyn, hng thng.
Xem Phiu kim tra cho Bc 1 (5S thng thng) v cho Bc 2 (5S thc tin).
Phi
Phiu ki
kim tra A cho 5S thng th
thng:
ng:
Phi
Phiu ny rt c ch cho giai on u th
thc hi
hin 5S.
Tuy nhin,
nhin, n c th
th gy ra vn 5S v 5S
5S
V qun mt rng 5S ci ti
tin khu vc nh
nh xng th
thc s, KAIZEN
KAIZEN.
Phi
Phiu ki
kim tra b sung B cho 5S th
thc ti
tin:
Kt hp Phi
Phiu A v B (50, 50) l mt cch nh gi
gi c 2 cp thng th
thng v
th
thc ti
tin nh
nhm ci ti
tin khu vc nh
nh xng th
thc s.
Tm quan tr
trng ca Phi
Phiu ki
kim tra B l:
1) T duy i tng ca 5S
5S ti tng ni lm vi
vic
2) Duy tr
tr v lin tc nng cp tng ho
hot ng S
3) nh gi
gi Kt qu
qu ca vi
vic ci ti
tin P, Q, C, D, S, M
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

58

5S Cnh tranh: Cch thc tin vi h thng im thng

nh gi 5S (1995 - 1997)

5S Cnh tranh - 1 (3/1998)

im thng cho Thc hnh tt

(B phn) ln no cng ng u

im cho cp 5S

B phn sx qu l.

5S Cnh tranh - 4 (9/1998)

5S Cnh tranh - 6 (12/1998)

B phn In n.

Thng 3/2006

B phn Kho.

Hajime SUZUKI
Global Consulting, Japan

59

Vng,
Vng, ch
chc ch
chn ri.
Khng,
Khng, ti khng ch
chc.

Bn thc hnh 5S by gi?

Qua cc bc sau !

R t t t !

Giai on 1: C
C th
thc hnh ci
Bc 1:

Mt hm, bn quyt nh thc hin Seiri, Seiton, Seiso ti gc lm

vic nh ca mnh.
Duy tr ni lm vic ca mnh ngn np v sch s bng cch thc
hin vic ny hng ngy.

Bc 2:

Sau , bn bc vi gim c v ng nghip ri quyt nh thc

hin Seiri, Seiton, Seiso ti ni lm vic. Nu khu vc thc hin rng
v c rt nhiu th, bn cn mt nhm thc hin Seiri, Seiton
bc u.

Giai on 2: Th
Thc hnh bng cch xem xt mc tiu ra
(tham kho Handout: Hng dn thc hnh 5S)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

60

Giai on 2: Thc hnh bng cch xem xt mc tiu ra

(tham kho Handout: Hng dn thc hnh 5S)
Bc 3: Tip tc t giai on 1, bc 2.
Tho lun v chn mt vn ln t PQCDSM ti ni lm vic, sau chn khu vc thc hin 5S.
Mc tiu ca bn c th l Tng nng sut ti Khu vc ng gi .
Lp i d n do 1 i trng ph trch.
Sau khi chun b k, tin hnh Tng v sinh vo mt bui.
ngh Ban lnh o cp cao v ton th cng nhn vin c lin quan cng tham gia.
Sau khi tho thun, c th quyt nh tng v sinh vo ngy Ch nht.
Ban lnh o cp cao s mi ton th cng nhn vin tham d ba tic k nim vic Tng v sinh
v xc nhn cc hot ng tip theo nhm gii quyt vn bng vic to ra iu kin tt nht,
Dng sn xut thng qua 5S.
Bc 4: nh gi kt qu ca Bc 3.
Bc 5: M rng ra cc khu vc khc.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

61

Tinh th
thn lc quan

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

62

Ti liu tham kho (t slide: 63-72)

1. Vi nt v Hat ng ca nh my v Qun l sn xut.
2. Tip cn thc tin
1) Vn mu cht
2) Khu vc th im (Mu)
3) L thuyt c bn ca Qun l sn xut
(1) Gii quyt vn hiu qu
L thuyt c bn -1 iu kin tt nht
L thuyt c bn - 2 Dng sn xut
L thuyt c bn - 3 Kim sot bng hnh nh
L thuyt c bn - 4 PDCA

3. Cc hot ng tng th

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

63

1. Vi nt v ho
hot ng ca nh
nh my v qu
qun l sn xu
xut

K thu
thut ph
ph hp

NH
NH MY

K thu
thut qu
qun l

P, Q, C, D, S, M

P: Kh nng SX,, Q: Cht lng,, C: Chi ph,,

D: Giao hng,, S: An ton,, M: tinh thn lm vic

SX

Nh
Nhn nguyn li
liu
Ph
Ph th
thi, Lo
Loi b, ph
ph ph
phm

Giao hng

Sn ph
phm ch
cht lng tt

Lu tr
tr nguyn li
liu
Sn ph
phm d dang
Lu tr
tr th
thnh ph
phm
Sn ph
phm tn kho lu ng
ngy, (s
(sn ph
phm ch
cht)
Thi
Thiu hng

Ng
Ngi L
L

PT ngun lc*
(Pht trin ngun lc)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

64

2. Ti
Tip cn th
thc ti
tin

pht hin v gii quyt vn hiu qu

1.

Ci tin Vn mu cht
Vn mu cht nh hng, ch khng phi l cng c nh hng.
Cc cng c ch l phng tin t c mc tiu.

2.

Ti Khu vc th im (mu) vi nhng n lc ln, ch

3.

Bng L thuyt c bn ca qun l SX trc tin,

khng phi bt u t vic tip cn ton b cng ty**

ch khng phi bng cch gii thiu nhiu cng c hay cc cng c
bc cao

*Dnh cho i tng l nh

nhng nh
nh my
c xy dng.
ng. Nh
Nh my mi cn c s

hnh th
thnh h th
thng trong to
ton b cng ty v cn c ch
chng
ng tr
trnh o to giai on
u.

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

65

1) Vn mu ch
cht
Vn mu ch
cht: gi
gii quy
quyt cc vn quan tr
trng trong mt th
thi
giai nh
nht nh.
nh.
Ty vo cp cng ty,
ty, thng th
thng
Marketing v Ph
Pht tri
trin sn ph
phm/d
m/dch v l im mu ch
cht.
Nh
Nhng tr
trc tin nn gi
gii quy
quyt cc vn cp nh
nh my.
Nh
Nhng s vn nn
c th
tho lu
lun di gc ca kh
khch hng,
ng,

P (Nng lc sn xut c p ng nhu cu khch hng ?)

Q (Cht lng sn phm tha mn khch hnh cha ?),
C (Chi ph c p ng c yu cu v gi ca khch hng ?),
in order
make
issue
toca
be khch
tackled
first.
D (C to
giao
hngclear
ngwhat
theo yu
cu
hng
?)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

66

2) Khu vc th im (mu)
Tng bc, bt u vi khu vc th im (mu)
Mu th
th im

Nng su
sut
Mu th
th im
Bc 1

To
Ton b cng ty

Khu vc kh
khc
Bc 2

Bc 3

Tng bc thay i, hiu qu vi 5S

Nng su
sut

Mu th im

Khu vc

Ti sinh

To
Ton b cng ty
Bc 1
Thng 3/2006

Bc 1

Hajime SUZUKI
Global Consulting, Japan

Bc 3

Khu vc

67

3) Nguyn l c bn ca Qu
Qun l sn xu
xut
1) iu kin tt nht
Th
Thc hi
hin 4M (Nguyn vt li
liu, My mc, Nhn cng v ph
phng
php)
ng ph
trong iu ki
kin tt nh
nht, th
th s khng c ph
ph ph
phm.

2) Dng sn xut
Th
Thc hi
hin to
ton b quy tr
trnh tri ch
chy* nh
nh mt dng sng,
sng, th
th s khng
c lng ph
ph trong lu kho.
kho. *k
*k t khi nh
nhn nguyn vt li
liu n khi giao hng

3) Kim sot bng hnh nh

Th
Thc hi
hin tt c cc ho
hot ng d nh
nhn, th
th s khng c nh
nhm ln trong
vn hnh,
nh, hay hnh ng nhanh.
nhanh.

4) PDCA
Quay vng PDCA (K
, Th
(K hoch,
ho
Thc hi
hin, Ki
Kim tra,
tra, Hnh ng)
ng)
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

68

L thuyt c bn-1: iu

Ph
Phng
ng ph
php tc nghi
nghip vi
iu ki
kin tt

Nguyn li
liu
t t*
Ch
Cht lng,
ng, Chi
ph
ph, Kh
Khi lng,
ng,
Giao hng

kin tt nht

<Nu 4M tt (n nh)
nh)
S khng c ph
ph ph
phm>

M y m c t t*

Nhn lc (con ng
ngi) tt
(ng
ngi vn hnh SX)

Sn ph
phm tt
*
Ch
Cht lng t yu
cu, Gi
Gi c t yu
cu, Kh
Khi lng t
yu cu v Giao hng
ng hn

Thu
Thut ng
ng Tt* y
y khng c ngh
ngha l nguyn li
liu t ti
tin, my mc t ti
tin m
nguyn li
liu
c lu tr
tr v x l trong iu ki
kin tt, my mc thi
thit b
c bo dng tt.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

69

L thuy
thuyt c bn-2: Dng SX
SX Bc th nht hng tI JIT
Nguyn liu
: Khng c tn kho lu
ngy/nguyn liu cht

Sn xut

Chu trnh th 1

Chu trnh cui

:Sn phm d dang c kim sot tt

Thnh phm: Khng c tn kho lu ngy, hng cht trong kho

Giao hng: Giao hng ng hn
Dng SX ch
chy m th
thm nh
nh mt dng sng.
sng.
Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

70

L thuy
thuyt c bn 3: Ki
Kim so
sot bng hnh nh
1. qun l
Visual Report.XLS dnh cho cc cn b qun l; s dng mu
nu bt nhng im quan trng cho d nhn thy

2. kim sot khu vc sn xut

In-line Visual control.ppt" (Cc quy nh trong qu trnh hay dy
chuyn sn xut) gip cho cc cn b iu hnh sn xut d dng
tun theo nhng chun mc trong cng vic

3. khuyn khch cc hot ng khu vc sn xut

Cc tiu chun s c dn trn Visual Control Board.ppt
(bng ni sn xut)

Thng 3/2006

Hajime SUZUKI
Global Consulting, Japan

71

L thuy
thuyt c bn - 4: PDCA

Nhn t cho hot ng ci tin lin tc trong sn xut

Mc cao
hn na

Ki
Kim tra
Th
Thc
hi
hin

Ki
Kim tra
Th
Thc
hi
hin
Mc hi
hin ti

Thng 3/2006

Mc tt hn

Gi
Gii ph
php

Lp KH

Gi
Gii ph
php

Lp KH

Lp KH = H
H th
thng v cc ph
phng
ng ph
php hi
hin th
thi
Th
Thc hi
hin = Ho
Hot ng sn xu
xut hng ng
ngy
Ki
Kim tra = cc hu qu
qu nh
nh khi
khiu ni, t ch
chi ca
kh
khch hng,
ng, giao hng ch
chm...
Gi
Gii ph
php = H th
thng v ph
phng
ng ph
php ci ti
tin

Hajime SUZUKI
Global Consulting, Japan

72

Ho
Hot ng tng hp
Ln ln do t ra qu nhiu
chng trnh v cng c
Bo co hnh ng nhng
khng ci tin thc s

Six
Sigma
TPM

Thng 3/2006

?
Vn h
nh
hng
ngy

5S

QCC
5S

Six
Sigma

TPM

5S

QCC

TQM

QCC

Khu vc sn
xut

TQM

Khu vc
sn xut

TQM

L THUY T C B N C A QU N L SX

Cc u ban

C th bo co kt qu khi ng
dng bt c cng c no

Cc u ban

Thng nht bng cch chuyn tt c cc cng

c vo L thuyt c bn ca Qun l sn
xut t mc tiu

TPM

Hajime SUZUKI
Global Consulting, Japan

TQM
Ci tin
nhng kh
khn pht
sinh trong
vn hnh
hng ngy

QCC
5S
TPM

73