MBA Program

Managerial Communication
Course Code: HMT412
Pre-requisite Courses: Business English
WELCOME TO THE CLASS

Introduction: I look forward to have a fruitful and meaningful interaction with each one
of you during the term. This will however depend on your active participation and
attention during the class sessions and an active follow up afterwards.
Course Description: This course is designed to develop communication skills necessary
for students preparing for a career in business or aspiring for a management position.
Through this course students will learn how to deal with problems common to managers
and entrepreneurs: how to organize effective letters, reports, and presentations in order to
communicate successfully with people and organizations.
Course Objective: After completing this course a student will be able to:

Understand the fundamental concepts of Communication as applicable in a

business environment
Have a sound idea of the factors involved in the Communication Process
Identify the potential barriers in Communication
Create short and long reports meeting organizational requirements

Teaching Methodology & Requirements: Please arrive and leave on time. Class will
begin promptly five minutes after the hour and will end exactly on the hour. Late arrivals
and early departures disrupt class and ruin the presentations of others. They are
unprofessional.
Do your own work. Plagiarism and cheating will lead to dismissal. Do not copy the work
of others. Do not use others to do your work. Do not pass off work done in past semesters
as work done for this course. Assignments must incorporate lessons taught in class.
Personal assignments must be produced individually. Group assignments must be
produced by the members of the group. Students will be expected to read assignments in
advance of their discussion in class. Class time will be used to emphasize and clarify
some text material, but additional topics will be discussed as well. This will not be a
lecture-only course. You will be asked to discuss what you have read. While you should
expect to be frequently called on in class, you should also voluntarily discuss and ask
questions. READ AND BE PREPARED TO DISCUSS ALL DISCUSSION
QUESTIONS AND/OR CASES AT THE END OF EACH CHAPTER.

Class meetings will NOT cover everything in the text. Separate instructions will be
provided for assignments. All written assignments must be handed in at the beginning of
class on the due dates. They will not be accepted after the class has begun. All
assignments not completed on time (not handed in before class has begun) will receive a
zero. Check the schedule for due dates. It is essential to keep current with the chapter
assignments. Classroom conduct is predicated on the assumption that you have read the
relevant material. You are most welcome to ask questions in class dealing with any
material being presented, and to take an active role in class participation.
Course Contents

Intro. to Bus. Comm., the process of communication, barriers in communication;

Non-verbal communication

Internal Communication: Organizational Structure & Design

How to give oral presentations

Sociometry: The Informal Communication Network

Informative Speaking

The Seven Cs of Communication

Persuasive Speaking

Choosing the right response

Long Reports

Intercultural Communication

Good News and Neutral Messages;

Persuasive Messages

Bad News Messages

Business Meetings

Short Reports

Resume Writing, Job Application

Letters & Employment Interviews

Testing and Grading: Learning will be accomplished through lectures, outside readings
case analysis and student participation in classroom discussion and presentations.
Grading will tend to focus on your overall personality rather than one or two aspects. A
mid-term examination and a comprehensive final examination will be given. Another

portion of the course grade will include the discussion/attendance grade, quizzes, cases
and/or other assignments. Each student will also be required to complete individual
project. The mid-term examination will be of 25 percent and final examination will be of
40 percent. Excessive absences (more than 20 percent) will result in F Grade. Test
questions may be taken from textbook readings, hypertext material, additional material
discussed in class and /or other assigned readings. Students may prepare notebook for
taking notes and for references.
Marks Distribution of 100%:
Quizzes
Assignments
Class Workshops
Cases
Projects
Mid-term
Final Exam
Total

______________
______________
______________
______________
______________
_______25_____
_______40_____
100_____

Recommended Readings:

Excellence in Business Communication, John V Thill, Bovee

Effective Business Communication, Murphy & Hildebrandt

Please Note: In the unlikely event of an unplanned absence by the instructor, the material
to have been covered during that class meeting will be shifted to the next meeting. If a
test was scheduled for that class meeting, the test will be given during the next class
meeting. In the event of any necessary planned absences, information on schedule
changes will be provided in advance.