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    chuddy8537
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    This document outlines a revision plan covering various topics related to business operations management including measuring workforce performance, organizational structures, recruitment and selection processes, motivation theories, job design, quality management, technology, marketing strategies and making operational decisions.

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    Business 02.docx

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    This document outlines a revision plan covering various topics related to business operations management including measuring workforce performance, organizational structures, recruitment and selection processes, motivation theories, job design, quality management, technology, marketing strategies and making operational decisions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Business 02

    Uploaded by

    chuddy8537
    This document outlines a revision plan covering various topics related to business operations management including measuring workforce performance, organizational structures, recruitment and selection processes, motivation theories, job design, quality management, technology, marketing strategies and making operational decisions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Business 02 Revision Plan

    1.
    2.
    3.
    4.

    Measuring Workforce Performance


    Productivity
    Labour Turnover
    Absenteeism

    5. Organisational Structures
    6. Workforce Roles
    7. How Organisational Structures
    affect Business Performance

    21. Operations Management:


    Overview

    11. Piecework
    12. Performance-Related Pay
    13. Profit-Sharing
    14. Fringe Benefits

    15. Job Design


    16. Job Enlargement
    17. Job Enrichment

    22. Customer Service


    23. Quality Management
    24. Working with Suppliers

    25. Technology in Operations


    Management
    (Automated Stock-Control, ComputerAided Design, Robotics, Electronic DataInterchange and Database Management)

    8. Recruitment and Selection


    (The Recruitment Process, Selection
    Process Techniques and Internal/External
    Recruitment)

    9. Training
    10. Motivation
    (Taylor, Mayo, Maslow and Herzberg)

    18. Empowerment
    19. Team-Working
    20. Job Design/Organisational
    Structure

    26. Making Operational Decisions


    27. Effective Marketing
    28. Mass v Niche Marketing
    29. Marketing Mix
    (Product, Product Lifecycle and Product
    Portfolio Analysis)

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